Flew Qantas Singapore to Melbourne yesterday,worst customer service ever
They served dinner which was very cold,bread was as hard as a rock, fruits were cold almost frozen. Asked for coffee refill was refused by crew member who said sorry it's too late now.
My wife, who is 72 & on a walking stick flew from Brisbane to New York by Qantas in an economy seat. I requested their "meet & greet service" for her and she reports that a each stop (6 in total, including Brisbane) the Qantas staff was outstanding, and attended to her every need with great success. She (and I on other trips) have used many Airlines, though none have lived up to Qantas' standards of service on this trip. Thank you Qantas, I was apprehensive before she left, though Qantas ensured the trip was excellent. 10 stars.
- Qantas International
- Verified customer
Worst customer service ever!
I flew with Qantas in October from Brisbane to Singapore and it was the worst experience in my life! They served me dirty dry fruits on board and I broke my tooth! I reported it to the cabin crew straight away as my tooth was bleeding and half of it was moving. It seemed like they did a report on their tablet and advised me that I will get an email from the Qantas customer care and they will pay to fix it! Instead of holidays on arrival I was have to spend the rest of my day at hospital temporary restoring my natural tooth in some dirty hospit...al where locals took me and where dentist could not even speak English. No emails from Qantas were received... A couple of days later I emailed them myself and got a reply back 2 weeks later, stating that I need to wait another 14 business days for a response. A month later I gave up on waiting, emailed them again, no response. I called them, queue was too long and they were meant to call me back in 2.5 hours!!!! I waited 6.5 hours for a call back!!!! Got through but guy from Qantas call centre couldn't help me and transfered to another department where I waited for an 1.5 with no response!!!! What type of customer service is this???? Called the next day and after 4.5 hours in queue was unlucky enough to speak with a very rude customer service Representative Sean who advised me that I am lying and could have broken my tooth by eating anything else at whatever point... I advised that I have photos of my broken tooth on board with blood coming out and is happy to get a report from my regular dentist who I visit twice a year that my teeth are healthy and looked after. He just did not care because I did not keep the rock from the dried fruit that I beat my tooth on! This is absolutely ridiculous! Who goes on a TWO WEEK holiday and intentionally breaks a tooth on board of the first flight because obviously to be in pain and to visit dirty hospital overseas is a priority! What a joke! Will not fly Qantas again and will not recommend it either! Competition is high, choose wisely people if you want to be looked after or if you want Qantas to treat you like s..t!
I'm shocked how Qantas is in decline safety and customer respect
As a fifo worker 2/1 I'm always on Qantas, now my last trip I was at the airport praising Qantas on service which was to change, on the plane I was given dirty looks by staff, when asked what drink rudely I said tomato juice she got upset and gave me half a cup, the rubbish was snatched out of my hands and called a dirty Abo which she whispered, well excuse me I most certainly am not in a Hard working Indigenous First Australian, I went to take a selfie then was accused by the flight manager that I was taking photos of staff I opened my picture...s and said what photo this is harassment and ridiculous, I thought it couldn't get worse then I was asked to disconnect my cords which no seat belt sign was on I just had to put my shoes on before belt sign comes on I said yes 2 secs, well stuff me 35 seconds later she come back I'm still putting shoes on and bam she starts raising her voice saying I'm disobeying commands no I'm bloody not no seat belt sign I need to put my shoes on, I buckled up pulled cords out 5 min later seat belt sign comes on, it is under investigation by Qantas not good enough I should take this to my Aboriginal corporation and Union Qantas claims to have respect for indigenous culture and peoples no freaking way, where's my compensation for being made to fear and be intimidated by flight staff oh missed the bit when I was laying down one of them trusted her hips into my head jarring my neck, Qantas is losing its soul and going down fast ever since diverting money to research flights, shame shame shame, I done nothing at all and 2 days later I hear about will I am and his ordeal well stuff me mate I went through same shit they are not innocent, so bullied and harassed, racially vilified and accused by Qantas staff and they are innocent, yeah they be stuffing innocent for murder and get away with it not happy
I was flying to see my son in Brisbane. I booked Qantas hoping for quality. Bwahahaha service no better than the cheap airlines. The food served was disgusting, you could smell it as it came out on the food cart, broiled skinless fish, stunk to hell definitely too dangerous a risk to eat. What a joke. The surly staff no better than discount airlines
During our flight back to Sydney from Singapore, we were placed at the back and had to cope with the rudeness of two women flight attendants, absolutely no sense of service and no interest in their job.
Also we had to endure a non stop blow of icy air on our shoulders to such a point that although I was wrapped in 3 blankets plus scarf and jacket, I felt sick when landing.
Shame I was looking forward to our trip back with Qantas, next time I will think twice before booking with them.
- Qantas International
- Verified customer
Do not fly Qantas
Do Not Fly Qantas Airlines
They are a scam promising to reserve preferred seating. I paid a lot of money 11 months ahead of time for preferred seating and day of flight they assigned me to worst seats on plane. Said sorry it happens, and refunded me the difference. No amicable agreed solution. Fly Air Canada, Virgin, Air New Zealand, China Air, United, Delta. Complaints dont get back to you. Do not fly Qantas, they lie. Never again. Do not trust them. Stay away, book another airline but do not fly Qantas.
I'm out of pocket due to Qantas delayed flight
QF 73 from Sydney to San Francisco due to depart at 17.20. First the flight was delayed one hour due to technical difficulties with the plane, then 2 hours, then three hours. Finally the plane left at 11pm that evening. I missed my connection to Denver and the first day of a Cosmos bus tour. I had to purchase a flight to Rapid City to catch up with the tour after spending 9 hours at Denver airport. I did have travel insurance but of course the insurer has found a loophole to wriggle out of and thanks to Qantas I am almost $1,000 out of pocket. I should have traveled to the USA with Delta or Virgin and now I wish I had. If I could give Qantas no stars then I would.
Would give them less stars if possible
They changed a leg of my international travel. They didnt tell me until one day I opened my FF account and there it was. Only problem is it disturbed all my subsequent flights and hotel stay. From then it is impossible to contact customer service I tried the SMS line which is a complete and utter joke. The phone was my next option and asked for a call back which was supposed to be 90 minutes later but got a call the next night. Still no fixed properly yet 2 weeks later. Joke: how much do you pay an irshman to not run an Australian Airline. 24 million apparently.
Had a pleasant flight with them
Booking on their website was quick and easy. Flight took off from Sydney on time. Was very comfortable and crew gave out snacks which was a hit for me as I rushed to the airport. All in all friendly staff and a great airline
Poor Customer Service
If there's negative score thats how i would rate Qantas! It happened to me plenty of times! Customer service agents doesnt really care! They would out you on hold. It will took more than an hour to do the rebooking! Poor customer service management should take action on this, but like their agents they simply dont care.
Sydney to Johannesburg....From Los Angeles to Sydney
As above I took two flights with Qantas and my experience was understaffed flight staff attendants rushed off their feet and poor service, passengers packed in like sardines and worst of all lengthy queues for toilets that were unclean and unhygienic from overuse on a long haul. It has been around 23 years since I last traveled with Qantas and I am very certain the seats on the plane have been compressed down to the minimum size for a human to sit. I am hoping to travel overseas again and I will be giving Qantas a wide berth by traveling with ...an airline who values their paying passengers. Footnote I traveled with other international airline companies on this trip and they were the opposite of Qantas professional and considerate of a passengers comfort on long haul. I look forward to flying with the latter airlines again.....
Worst airline ever
At the check-in counter, the lady was talking to me as if my presence there was a nuisance to her. My wife wasn't with me at the time and she was so eager to release her seat that we paid for. Unbelievable. Never will fly again with Qantas.
Terrible service, bad food and no value for money on Qantas business class
Qantas staff was unhelpful and rude when we asked why my husband and I were moved away from each other at a flight from Bali to Sydney in business class.
The food was worst than any food I have tasted at economy class in other airlines. The luggage took forever to arrive at the carousel and the economy luggage was there before the business class. Overall no value for money and wont do it again
Qantas isn't what it used to be
The plane was old, seats worn and dirty. Staff were rude. Meals inedible. On flight entertainment was unusable (had to use my iPad instead) and all at a premium price
Qantas is the most unresponsive, unprofessional airline I have ever used. Seats couldnt be selected online, they do not answer on any customer service number. Special assistance is offered online but when you get to the airport there is none available.
I try to avoid flying with them
My wife and I had over 68,000 points and because they say no activity over an 18 month period they cancel our points .
In the period concerned We flow twice on Jetstar form Sunshine Coast Airport to Sydney and return , but apparently this dos,ent count !
As somebody else has already pointed out the managing director receives $20,000,000 a year . What for , it's certainly not for providing customer service !
Discrimination all the way
If you have food allergies remember the old name of Qantas domestic and try another airline. The stewards are rude and no ingredients on the food. So once you ask they then refuse to serve you ANY food. Had this problem for over 20 years on Qantas.. even international when medical certificate submitted 6 weeks earlier.
No problem ever on virgin. Crew happy to check as they have ingredients listed as per Australian law.
- Qantas Domestic
- Verified customer
Go with Virgin for peace of mind.
QF651 7 November 2019 Brisb to Perth
I don't think I will ever fly with Qantas again, it'should really be a budget Airline, it's lost its appeal, will say though [name removed] the flight attendant(korean) was very kind, for I wasn't feeling well. Thanks [name removed] and [name removed] you will go far!
The Manager on that flight needs to update her customer skills, seems some of the attendants just don't care!
As I was last getting off I noticed an elderly lady on the ramp up struggling with her bags she was grateful for my as...sistance, as I carried my own bags and hers and her holding onto my arm, then I looked back an noticed a few flight attendants waiting to get on to the plane for next shift, not a care in the world, as we were walking up there was two other Qantas flight attendants at the desk just watching us struggle in, apparently the lady didn't want a wheel chair, I said to the attendants surely there would of been other ways you could help, like carrying her bags, they just argued with me and went on about the wheel chair, and after a 5 hour flight I was exhausted, obviously they don't think about that, I just raised my voice and said stop arguing!!! Woeful!! Also paid for extra luggage to go on, my agent had receipt, but Qantas at customer service desk in Brisbane when checking in had no record, so I had to carry the extra bag on.
Staff are very unhelpful and rude, no direct baggage through for international travel.
International to Perth and domestic with qantas from Perth to Brisbane. Staff are terrible and very unhelpful. Not accommodating at all esp with a 12 hr lay over. We had to sit at the airport for 6 hours just to check our luggage in and another 6 hours to get on the flight. Would never fly qantas again.
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Questions & Answers
Prior to flying to JNB I noted eticket luggage was 66 kgs which is incorrect. Ten days I get a email stating it should be 30 kgs and if it is over that amount you will be charged - my luggage was 10 kgs over and tge charge was more that a new seat. I made a complaint and virtualy told we made a mistake and yiu pay. They offer 10,000 points a coffee mug. Trip over put in the last seat 74.
Prior to coming home I tried to select my seat - not available . I went to the airport three hours before departure and was told all seats allocated - you cannot mean to say all economy sears had been allocated 3 hours before the departure - and once again given row 74 - most likely this was there punishment for a person complaining to There no customer cars service,
I am calling my lawyer on Monday as Qantas stole my money in 3 areas of service ( services paid but not provided) I have contacted Qantas via email requesting refund, no answer from them, simply a joke in a civilised country. Will never again fly with Qantas, very sad to have Aussie carrier downgrading itself to “lying kangaroo” I will be sending email to 60 min and other media outlets to see if they are interested in the story ... question: Where and from whom get response from Qantas? Thanks Greg
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