Qantas

Qantas, no longer the spirit of Australia – Qantas used to be my airline of choice, though in recent times each of my flights in recent times have been delayed. Today flying out of Kalgoorlie, Western Australia, my Qantas flight was delayed due to 'sever weather' in Perth, the very same weather than had no impact on two Virgin flights departing and landing and leaving on time from the same destination. Maybe this is why all our flights are delayed. Show details

What has happened to one of the greatest Australian icons? – I’ll start my review with summing it up - I’m ashamed about what has happened to our national airline - the face of Australia in the skies. Let’s start with a good - there is only one thing - safety record. That’s about it. The bad: 1. They are significantly more expensive than competition 2. They don’t care about their customers and employees.… Read more

3. If you ever will try to contact their customer support you either won’t get through or will not be helped. 4. 4. One of the poorest customer support I ever experienced. 5. If you have no straightforward easy resolvable problem they won’t help you and there are no ways to escalate problems within Qantas. 6. Some of their services are not linked and they won’t take accountability for that. E.g. you may buy a lounge pass, the lounge might need to close (during your allowance to be in there). They will kick you out and won’t reimburse you. 7. They will sell you a ticket on their website with QF number which may be share coded with another airline and Qantas will take no responsibility if anything will go wrong with that flight and logistics around it.

With my approach to support local/Australian made goods first after having a couple of significantly negative experiences with Qantas I’m making my conscious decision to stop purchasing any of their products and services. I also do not recommend using them to anyone else until they will change their corporate attitude. Some of my experiences I detailed in attached to this review video.

On flight QF80 Narita to Melbourne on 6th October 2026, in business class, I asked for the Japanese option, and the staff took my request. Later in the flight they said they had run out of the Japanese option, and I needed to make another selection. Only the two vegetarian options were available (the soup and the vegetable tagine) and none of the… Read more

other options were available which I would have preferred. Instead the staff offered me food from the economy class menu. See the attached business class menu and what I was served from economy class due to the aircraft not having enough meals. The staff said this happens all the time and I should make a complaint. To make matters worse, the flight the week before, QF79 on 29th September, I also selected the Japanese option only to be told later in the flight that this option was no longer available. Obviously there are only limited meals per option being loaded onto the flight, but the crew must also take some responsibility because they are deciding who these meals go to. For this to happen twice in a week is enough not to fly Qantas business class again. Do not believe the website that says this about the business class meals: "Destination-based menus Get a taste of your destination before you even arrive with meals influenced by local flavours and seasons. On flights between Australia and India, for example, you could experience a North Indian breakfast of chickpea masala, green pea and lentil patties, and flatbread. You may enjoy a traditional bento box eaten with chopsticks on your way to Japan, or a Bouillabaisse on your flight to Paris." This has never happened on Singapore Airlines, Thai Airlines, or Malaysian Airlines in business class. As this is a big part of my flight experience, I am going to share my review with as many online pages as I can to ward people off Qantas business class - a subpar UN-premium product. To add to the experience, the "Aspire" lounge in Narita served worse food than any of the restaurants in the airport, and also charged for alcoholic beverages. Poor form

I have been transferred 7 times and hung up after 35 minutes. What has happened to this company. Great to hear that the idiot running it just got a large bonus. They are nothing g but common thieves Show details

Exceptional staff and outstanding care. At 7 weeks pregnant, I arrived at Melbourne Airport to board my flight to Perth when I suddenly experienced a fainting spell. From that moment on, every Qantas staff member I encountered went above and beyond to look after me. One lovely staff member quickly found me a seat, another retrieved my checked… Read more

baggage and organised a wheelchair, another rebooked me onto a later flight, and another personally accompanied me to my departure gate. On board, I was given the best available seat, invited to board first, and even offered a hot cup of tea.

Every single person I interacted with was kind, attentive, compassionate and incredibly professional. I felt genuinely cared for from start to finish during what could have been a very stressful experience.

Thank you to the wonderful Qantas team for your exceptional customer service and for making me feel so safe and supported. Your kindness meant more than you know.

Photos show the appalling state of the toilets and showers in the Business Class Lounge at Sydney Airport. Dirty stained toilets, mouldy showers and dirty sinks....felt cleaner before I went in! Show details

I recently took four Qantas flights - two regional on a Dash 8 and two between capital cities. In three of the four flights, one of which was business class, the tray table had not been cleaned - in the two Dash 8 flights they were disgusting. Also on one of the Dash 8 flights the magazine was torn and dirty, and so was the safety information card… Read more

which had some kind of dried goo clumped on the bottom edge.

I don't appreciate being wedged into a seat and having to face that kind of filth for an entire flight, let alone eat a snack off it. Qantas seems to have abandoned its commitment to providing a sanitary space for its passengers.

Qantas would not cancel 2pax for one leg of our booking to fly a week later due to a broken arm 2 days prior and needing surgery. Only offered $1000 to cancel all flights for 2pax that cost almost $6000 (4pax). But on return they cancelled our flights (4pax), couldn’t give extra leg room seats we paid for, only offered a refund and then if we… Read more

cancelled only offer $360pp.

Seems they can partially cancel a booking when suits them but only for absolute min. That you can’t fly home for without more $$$$!

Our flight to destination was fantastic and as booked but the lack of service has made us NEVER choose Quanta’s again! Qantas never notified us of our changes - Bangkok Airways had to!

May as well go with the cheapest carriers!!!!

Another claim for damaged baggage rejected. Unbelievable. We are grateful that the luggage made the tight connection from New Zealand but we are getting regular damage flying Qantas and not other airlines. Show details

I would like to thank the ladies on flight qf133 a very special flight as it was my first and my birthday the ladies made a fuss over me gifting me a key ring and a slice of cake and making sure I was comfortable and calm for the whole flight it’s a credit to qantas having this kind of staff on board it was truly amazing they all did a wonderfull job. Ty Show details

Sydney to Christchurch Overpriced and terrible service. Both flights delayed for over an hour. Ran out of food options on outward flight. Business is truly rubbish TIP : Fly Emirates for same price and massively better experience. Never again! Show details

As a passenger I am always treated as if I am invisible by the airline employees of Qantas. I get on the aircraft and no acknowledgment. I get off the aircraft and no acknowledgement as the hostie always turns to another hostie to talk to them when I approach. I wear neat and good clothes. Qantas is Just a rude airline to do business or travel… Read more

with, in my opinion. This airline I have seen decline in quality customer service since mid eighties where you were respected as a paying passenger to what it is today - a total shame. I have seen some of the rudest interactions ever with passengers and Qantas employees especially in the last ten years - over such small and insignificant matters - way more than I thought I ever would. This review has been made by myself, a former Senior Commercial Pilot, now retired.

Qantas drop with the quality. Who ever thought that Hot dogs ar good option for meal on the plane? I had stomach problems after this. Show details

Simply one of the worst customer service experiences I've ever had. I spent 3 days calling to add my baby to my flight, almost 2 hours per call, and they resolved my problem? No! Show details

We recently took a regional Qantas flight from Port Hedland, WA to Perth. Despite the extreme heat at boarding (44 degrees), all of the flight attendants were incredibly kind, patient, and professional. One flight attendant in particular, Claire, truly stood out. She was exceptionally helpful, warm, and thoughtful. After I accidentally spilled… Read more

red wine on my fiancé, Claire promptly assisted us with wipes and soda water, making the situation far less stressful.

Throughout the flight, she went above and beyond, even surprising us with a handwritten card accompanied by chocolates and chips. The card was so personal and detailed, especially considering our brief interactions, and it really made our day.

It’s employees like Claire who create memorable experiences and keep customers coming back. Thank you, Claire, and thank you Qantas for such a wonderful flight experience.

Thanks Claire!