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Qantas
2.0 from 1,360 reviews

Reviews

2.0

1,360 reviews
5
(161)
4
(99)
3
(108)
2
(173)
1
(819)
  • Value for Money
    1.6 (250)
  • Transparency
    1.6 (219)
  • Seat Room
    2.3 (163)
  • Food
    2.1 (143)
  • In-Flight Service
    2.4 (156)
  • In-Flight Entertainment
    2.5 (132)
  • Wi-Fi
    2.0 (37)
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I never travel with Quantas agai

published

Quantas is not Australian airline anymore. While Quantas need to be chased for refund, other airlines such as Emirate airline deposited refund to my account after 2 weeks and notified me by email. Forget Quantas and even don't look at it.

Transparency
Value for Money
Tan

TanGeelong

  • 2 reviews

Disgraced

published

Have been waiting for my refund for over 12 weeks. First time I was told 6-8 weeks, and each time I called to follow up, I keep getting told 2 more weeks. Waste of my time. Qantas you are an embarrasment to the country and a disgraced!!!!!!!! Give me back my money, do you still have money to give back to your customer????

Transparency
Value for Money
DepartureMelbourne VIC, Australia
DestinationTokyo, Japan
Booking Through Airline
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Sai Y.

Sai Y.

  • 2 reviews

Qantas do not want to refund money- Extremely bad customer service

published

Its been 3 months since i couldn't get my refund back from Qantas.
Funny part is everytime when i ring customer care i get different response.
Twice i was told my money will be refunded in a week time , recently they again told it may take 2 or 3 or 4 months for a refund.
Looks like this is end of Qantas , soon they may vanish.
I know there will be delays due to pandemic but service , trust is now lost in Qantas.

Extremely unhappy with Qantas and i will never ever fly again with Qantas.

Transparency
Value for Money
DepartureSydney NSW, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
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Greg

Greg

  • 2 reviews

Refund

published

After having international travel cancelled we booked a domestic holiday. Now Qantas have cancelled our Darwin to Ayers Rock flight. The refund is going to take between 8 to 10 weeks. Disgusting.
Full payment expected at time of booking but not at time of refund.

Transparency
Value for Money
Booking Through Airline
Fay D.

Fay D.Tasmania

  • 16 reviews

Low quality

published

The quality under [name removed] is terrible, the food stunk like food from a third world street market, the quality of cabin staff disgusting, socially unacceptable he's replaced normal with his ilk

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureMelbourne VIC, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Third Party
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Greg

GregMetropolitan Adelaide, SA

  • 2 reviews

Qantas's policy on refunds is an affront to human decency

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
ClassBusiness Class
Booking Through Airline
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Jimmy

JimmyBrisbane

  • 2 reviews

Goodbye

published

Always looking for excusess to screw people over and now your using covid19 as excuss to sack 6000 workers. I'm never with you dogs again and I'm cancelling my qantas, your service is crap anyway your the worst airline I've even flown with except for air asia.

Transparency
Value for Money
Seat Room
In-Flight Service
In-Flight Entertainment
Wi-Fi
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Panamenke

PanamenkeSydney Surrounds, NSW

  • 2 reviews

Wonderful service

published
Transparency
Value for Money
DepartureSydney NSW, Australia
DestinationBrisbane QLD, Australia
ClassBusiness Class
Booking Through Airline
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Barry

BarryMetropolitan Adelaide, SA

  • 9 reviews

Not flexible or helpful at all.

published
Transparency
Value for Money
Seat Room
DepartureAdelaide SA, Australia
DestinationThimphu, Bhutan
ClassEconomy
Booking Third Party
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Izzys Mumma

Izzys MummaFar North Queensland, QLD

  • 3 reviews

So impressed with service provided by call centre

published
Seat Room
Food
In-Flight Service
DepartureWeipa QLD, Australia
DestinationMackay QLD, Australia
ClassEconomy
Booking Through Airline
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G Alone

G Alone

  • 2 reviews

Reputation says it all the long haul No pride carrying the great Aussie Carrie name

published

Pathetic waiting now 4 hrs gone to speak to customer service relating to change of flights booking made by Qantas one off Qantas cut back perhaps cheap labour from overseas learning from Telstra now 4 and half hours still waiting to speak with consultant Shame shame Qantas Mr Joyce get your act together and live upto our Aussie pride

MickyG

MickyGAustralian Capital Territory

  • 3 reviews

Cancellations and no refund in nearly 3 months

published

I booked a oneworld reward flight for my family which took many weeks on the phone to get sorted.

with COVID-19 some flights were cancelled which opened the door for a fee free cancellation.

No refund has been confirmed in nearly three months, my booking has disappeared off their system and I’m out of pocket $6500 and 850,000 qantas points.

These people are now refusing to serve me when I chase up the refund.

I will never buy a qantas ticket ever again.

Transparency
Value for Money
ClassBusiness Class
Booking Through Airline
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Dr EJS

Dr EJSSouth East Queensland, QLD

  • 4 reviews

Where are the refunds?

published

Other airlines refund promptly. My own experience Cathay 72 hours. Friends' experience Singapore 72 hours.
Air New Zealand 4 weeks.
Qantas 13 weeks and still nothing. I gather they have outsourced their refund work to the Philippines. Why when they have stood down countless Australians?
Can I contact them? Not easily. Have patience they say. Why? Where are the refunds?

Transparency
Value for Money
Booking Third Party
Warren

Warren

  • 2 reviews

4 hours on hold and get cut off

published
Transparency
Value for Money
ClassEconomy
Unhappy

Unhappy

  • 2 reviews

RIP OFF AIR FARES

published

Airfares from Adelaide to Broome return have skyrocketed in 12 months from $800 to $1250 in 2020. They have made so unaffordable to see family. They want us to support them by charging us rip off prices. Never ever will I fly with them again. I have also sold all our Qantas shares at a loss. Bring on the new carrier.

Transparency
Value for Money
DepartureAdelaide SA, Australia
DestinationBroome WA, Australia
ClassEconomy
Booking Through Airline
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Will

WillMetropolitan Adelaide, SA

  • 4 reviews
  • 1 like

Cancelled Booking I Am Confused

published

By far the most disreputable company in Australia

published
Transparency
Value for Money
ClassBusiness Class
Booking Through Airline
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deed

deedSouth East Queensland, QLD

  • 6 reviews

No customer service

published

Qantas cancelled flights due to COVID. Decided we wanted a refund. Originally told 1 week, then 3 weeks, then after waiting on the phone for an hour told 8-10 weeks wait because they are short staffed. What about using the staff that were stood down? Now after expecting a refund of $800 only $80 received. Typical, no explanation, no communication NO CUSTOMER SERVICE! Will now have to make a 4th call to find out why I only received 10% of my refund ... really looking forward to being on hold for another hour before being able to speak to someone.

Transparency
ClassEconomy
Booking Through Airline
Jeremy Lawrance

Jeremy LawranceNSW, 2041

  • 11 reviews

Beware of their refund policy

published

Qantas are encouraging passengers to cancel their bookings due to the COVID-19 pandemic and receive flight vouchers for future travel. Those vouchers do have an expiry date at which time they become worthless.
Qantas policy clearly states that customers are entitled to a refund "If we cancel your flight and we cannot offer you suitable alternative arrangements".
However, there is no way of claiming a refund on their website with the "Customer Care"portal only offering credit vouchers for future flights.
I booked directly with Qantas and am stuck with this unsatisfactory arrangement. Friends who have booked through travel agents have all been offered refunds.

Transparency
ClassBusiness Class
Booking Through Airline
chris p.

chris p.Perth, WA

  • 2 reviews

Damaged luggage

published

After travelling to exmouth your baggage handlers run over my fishing pole in a designed bag
Then they did everything to stall an avoid repairs
Yes im still getting fu around

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DeparturePerth WA, Australia
DestinationExmouth WA, Australia
ClassEconomy
Booking Third Party
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Page 1 of 68

Questions & Answers

johan z.

johan z.asked

Qantas International

Is it possible to change my route from Oliver Tambo Airport to Sydney instead of Oliver Tambo to Perth after I DID RECEIVE MY VOUCHER due to the cocona virus which was from Oliver Tambo to Perth after the lockdowns are lifted?

2 answers
B&P Gibbs
B&P Gibbs

A voucher should be valid for travel anywhere with the same carrier.

Raj
Raj

I agree with Mr Gibbs. But ask Qantas. If you call early in the morning they do call you back.

RobS

RobSasked

Qantas

Help Line - is it manned ?
Does anyone respond to the issues of customers ?
Three x 2 hour calls without a response.
No means of changing bookings through the website.

Inaccurate information sent by text regarding the means to cancel fights by customers impacted by the Carona virus.

There is means of contacting these people by phone, text or email.

Inept, incompetent, just don’t care.

Time to give your Chairman another rise.

3 answers
Moz
Moz

Yes it is manned but expect to wait in excess of an hour

They did have a call back system but that has since gone

After reaching a consultant they say it is fixed but it isn’t so you need to keep calling and hopefully connect to someone who wants to help

Unfortunately with the huge workload it is more about getting through numbers than resolving the issues

Good luck

RobS
RobS

No call back
Phone call disconnected after 2 hours
Has happened 5 times

Wanting to cancel flights.

Cannot do it on the Qantas website
Cannot contact Qantas by any means.

RobS
RobS

Qantas has advised by text and information on its website that flights can be cancelled through means on its website.

This isn’t available to me.

Advised to contact Qantas Help Line.

Catch 22

mauraj

maurajasked

Qantas

Can you request compensation for a cancelled flight from Perth to London?

No answers

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