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Qantas is awful, go Singapore or even Skoot :(
The flight was cancelled, there was no notification, no representative at the airport, no contact (at any level) and no support. We found a number and sat for over an hour an forty minutes with no response. This is worse than flying many 'third world nations'.
Clarification on my fare keeping on hold
Anytime of the day, I called Qantas support, the automated voice tells a waiting time between one and half to two hours or over two hours. Very strange. On a very few occasions they offered call back service.
On both occasions I spoke with their staff, found very hard to communicate. Very frustrating experience with our national carrier. Very frustrating.
Very bad costumer service!!
A customer service officer hung up on me. She was abrupt, rude and didn't allow contact with someone else. She didn't provide her name and customer service number when requested.
Qantas ripped me off
I have changed ticket recently at no expense to Qantas. Its disgusting that Qantas charged me $120 to change flight over month out from trip. This was done online at no incovienence to Qantas. Its a joke, I remmember the times when you could ring up and change for free. Where is the loyalty.
Waiting 45 minutes on the "customer service" 131131 number.
45 minute wait on a call to service centre is not good enough. And the message suggests that they had predicted higher than normal calls. Not good enough. I am trying to claim missing points for a flight and wasn't able to do it on the app.
DISGUSTING UNPROFESSIONAL SERVICE
Have spent over half an hour last night trying to get through to your booking line and on hold for well over an hour this morning and still trying to get through, your 131313 number is an absolute joke and ridiculous service. When we finally got through last night the customer service officer we spoke to had an extremely poor understanding of English (couldn't even spell 'bigpond') and I had to give him every word letter by letter for him to understand. As our daughter has a disability we were told we could obtain a Qantas Concession card as sh...e is unable to travel alone. We received the card after paying the $49 and sending off the application along with a medical certificate we had to get from our daughter's General Practitioner. So when we spoke to this non-English speaking customer service officer he refused to give us the discount which we should have been entitled to and told us that there were conditions etc which we cannot understand. So we have now wasted $49 and the effort we made to get the concession card as it has proved absolutely useless. It is no wonder you make billions of dollars in profit Qantas Australia as your 'service' is a joke. We have now given up and have booked with Virgin but just want everyone to know what a disgusting company you run and your booking line is a complete joke and waste of time. Also, to anyone contemplating obtaining the concession card for those with a disability don't waste your time and money. Perhaps Qantas Australia you should look at Virgin's website and booking service for ideas on how to run a professional service.
Absolutely appalled at the service we received on a Qantas flight to Bali and back 3rd Feb and 13th Feb , 2020. Sitting on the tarmac for two hours with some pathetic excuse. Every 30 mins another story. Finally took off, tired and hungry. Got our food which was dumped on our rables, no tray anymore, and stale bread roll placed ontop of a serviette. Wow....mouth-watering! Just cheap, cost-cutting low budget garbage. What really irked me though was the insulting way they pretend to serve beverages and OJ in the morning. This Steward was travelli...ng faster than a Greyhound with his pot... absolute disgrace and embarrassing putting my hand up for somebody who didn't even look my way. Ended up calling a hostess who had the HIDE to tell me he missed me because I was asleep. Half way through the flight the toilet was blocked with reams of toilet paper. I nearly gagged and went to another one. It's their job to monitor them and two hours later it was still filthy. I wouldn't let my dog fly with them. Worst , most insulting food and service I've ever seen. Why run around with a tea flask in hand and not ask anyone if they want one?! Give it away Qantas, because we've given you away. There once was a time where I looked forward to flying with them. Their was an element of class about them, but what used to be the pride of Australian aviation is now a cost-cutting, insulting shambles.
Missing points. Poor and incompetent service.
After the extreme difficulties of having to contact Qantas three times and each time being PROMISED that points I earned for a flight would be added, yet never were, I have just shredded my Qantas Frequent Flyer card. I refuse to beg for points and I will never fly Qantas again: it offers bad service both on the ground and in the air. I have had so many positive experiences with foreign airlines, but often flew Qantas only to support an Australian carrier. Definitely not worth it.
Qantas treat customers with contempt
I recently tried to update my frequent points. Sent an email ignored. On the chatline for 2 hours not resolved no one available to help. On hold on the phone for at least 2 hours eventually transferred to a call centre in Manilla communication break down not resolved. You are a disgrace Allan Joyce and your disgusting cost cutting measures.
Good luck trying to contact them !!!!
Good luck trying to get through to the Qantas Service Centre. It is impossible. This is the worst service centre I have ever come across. Several attempts to get through again with no luck. I've been sitting here on hold for another 90 minutes. If you are thinking of booking airline tickets if Qantas have a "Back Your Team Sale" again this year, forget it. It is more trouble than it is worth !! My team didn't make the AFL Grand Final last year so I cancelled the flights and was given a voucher. I was told there would be no change fees and I hav...e the conversation transcript which says so. I have tried to use my voucher tonight to change the flights and have been hit with a $99 per person change fee. I have tried to get through to the service centre but I've given up after an another 90 minutes !!! I made 7 different calls to make the initial change but could never get through to their service centre so I used their chat service. I hope someone from Qantas reads this as their service is terrible.
Worst customer service
Cancelled my flight due to bad weather and put me on one three hours later (as advised via SMS messages the night before).
This caused major problems because it was a work trip to deliver training.
I spent half the night in their hopeless phone queue without my call ever being answered. The queue never tells you how long before your call will be answered, just tells endless recorded lies about the call being “answered soon”. And there is no facility for leaving a callback phone number. Qantas staff told me of irate customers who’ve waited 5 hours (I gave up after 2).
An airline that shows no concern for its customers doesn’t deserve your business. Nor does QBT (the booking agent).
Choose better providers.
- Qantas International
- Verified customer
Unsympathetic, poor poor service
Booked a business class flight from Brisbane to Hong Kong in November last year (before coronavirus was on the scene). I was planning to stay in Hong Kong for 4 days and then travel to Taiwan for a wedding. Taiwan has now banned foreigners who come via from Hong Kong, so I cannot travel via Hong Kong. Qantas don’t care and still want to charge cancellation fees. If I travel to Hong Kong I literally will not be allowed to enter Taiwan for the wedding. Spent 2.5 hours on hold to speak to someone, they really have useless service and are don’t show any empathy to customers in difficult times. My hotel, transport and other tour providers all offered free cancellations during these unprecedented times, but not Qantas.
I booked a ticket and was unable to fly back on the day, so Qantas offered me a voucher which is non transferable but valid for a year. This is my money that the happily accepted but wont give back I want to book my husband a flight, I think it is unacceptable. If u buy something from a retail store and you dont want it they will refund it back into your account. Qantas is robbing people badly by not giving back money to Passengers if they cant fly instead of offering a voucher for 12 months. Try contacting them that is even worse you hold on for longer than 2 hours and have to listen to this boring pathetic message. There are not alot of options either to choose from to speak to someone. You cant chat to someone online. Robbery.
Missing points. Impossible to contact Qantas
I have traveled in business class and the points haven’t been added to my account. I have tried to contact Qantas without success. More than one hour waiting on the phone and no online chat available. It’s impossible to get in touch with them to claim my points.
When you thought it couldn't get any worse
Booking was online through the Amex portal. Sydney to Hamilton Island direct return.
I was contacted 3 months out to be told the flight had not been cut up to be Sydney to Brisbane, Brisbane to Hamilton Island. This adds about 2 hours to the journey, so not really happy.
Arrived at Sydney Airport, QANTAS had a record of my booking, but didn't have me allocated onto the plane. I was told to wait to the side for 20 minutes while they fixed this up. Was called back to the front desk and had been given a ticket and a seat which was down the back of...
Tried to cancel within minutes of the booking but since it's Qantas domestic they don't honour the 24hr cancellation period. Impossible to get anyone on the phone. They send you a "voucher" which it turns out can only be used for expensive fares and comes with a $200 change fee. Ended up being cheaper to book a new flight with a star alliance carrier even when factoring in the $600 lost to Qantas. Thieves. Will go out of my way to never fly Qantas ever again.
Stole my sunglasses
Left my sunglasses in business lounge on a business ticket. Realised only after boarding just before push out. So thought I’d email business lounge...but they don’t have an email. Cabin crew said to ask at destination to call melb lounge. Perth lounge couldn’t contact melb lounge. A bunch of emails ensued of which one email from qantas said items matching the discription are at melb lost property. “Okay confirmed they’re in possession”. One hour on hold to melb lost property I hung up, I then emailed again, no response. I gave up. Share price going so well because they sell your lost property after 3 months.
Qantas changed my flights
Just part of my proof that Qantas had changed my flights and were going to send me E tickets (never saw those either). I lost $600 because these guys couldn't organise their stuff.
My wife was hit with major stress when Jetstar said "sorry you have no boarding pass" (for the Qantas changed tickets).
I always flew Qantas but these guys have disappointed me they will not admit they stuffed up and say we were flagged as a no show for our first original flights.
I have saved all the proof and will fight this.
I feel so sorry for the people that wouldn't have been able to buy more tickets as we were and could end up seeing family for Christmas.
Flight from Denpasar Bali to Melbourne
Qantas flight attendants were not very friendly, the flight was untidy and too small, no room to recline the seats. Service was horrible and flight attendants were choosing who to serve drinks to. I paid for flight just like everybody else. So why was I given just one round of drink and skip me and my father? This time, I wouldn't recommend qantas to anyone. I was very disappointed. It's a rip off.
Qantas Club downgraded
Flew to Sydney last week and tried the new Qantas Club lounge. This is downgraded affair and the old Qantas Club lounge is now reserved for Business Class travellers and those travellers with higher status credits. Would I renew my Qantas Club membership now given the new lounged? Probably not.
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Questions & Answers
Prior to flying to JNB I noted eticket luggage was 66 kgs which is incorrect. Ten days I get a email stating it should be 30 kgs and if it is over that amount you will be charged - my luggage was 10 kgs over and tge charge was more that a new seat. I made a complaint and virtualy told we made a mistake and yiu pay. They offer 10,000 points a coffee mug. Trip over put in the last seat 74.
Prior to coming home I tried to select my seat - not available . I went to the airport three hours before departure and was told all seats allocated - you cannot mean to say all economy sears had been allocated 3 hours before the departure - and once again given row 74 - most likely this was there punishment for a person complaining to There no customer cars service,
I am calling my lawyer on Monday as Qantas stole my money in 3 areas of service ( services paid but not provided) I have contacted Qantas via email requesting refund, no answer from them, simply a joke in a civilised country. Will never again fly with Qantas, very sad to have Aussie carrier downgrading itself to “lying kangaroo” I will be sending email to 60 min and other media outlets to see if they are interested in the story ... question: Where and from whom get response from Qantas? Thanks Greg
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