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I never travel with Quantas agai
Quantas is not Australian airline anymore. While Quantas need to be chased for refund, other airlines such as Emirate airline deposited refund to my account after 2 weeks and notified me by email. Forget Quantas and even don't look at it.
Have been waiting for my refund for over 12 weeks. First time I was told 6-8 weeks, and each time I called to follow up, I keep getting told 2 more weeks. Waste of my time. Qantas you are an embarrasment to the country and a disgraced!!!!!!!! Give me back my money, do you still have money to give back to your customer????
Qantas do not want to refund money- Extremely bad customer service
Its been 3 months since i couldn't get my refund back from Qantas.
Funny part is everytime when i ring customer care i get different response.
Twice i was told my money will be refunded in a week time , recently they again told it may take 2 or 3 or 4 months for a refund.
Looks like this is end of Qantas , soon they may vanish.
I know there will be delays due to pandemic but service , trust is now lost in Qantas.
Extremely unhappy with Qantas and i will never ever fly again with Qantas.
After having international travel cancelled we booked a domestic holiday. Now Qantas have cancelled our Darwin to Ayers Rock flight. The refund is going to take between 8 to 10 weeks. Disgusting.
Full payment expected at time of booking but not at time of refund.
The quality under [name removed] is terrible, the food stunk like food from a third world street market, the quality of cabin staff disgusting, socially unacceptable he's replaced normal with his ilk
Qantas's policy on refunds is an affront to human decency
Qantas's policy on refunds is an affront to human decency, respect and recognition that some people who have requested a refund, actually need the money; irrespective of the amount.
I requested a refund after my international flight was cancelled back in April. I was told at the time it would take up to 45 days and when I phoned Qantas after that time period had elapsed, I was told it was now 60 days. On day 60, I contacted them again and the representative with whom I spoke put me on hold to check the progress. During the time on hold, I rece...ived an email stating that the refund had been processed and is “on its way”. This illustrates that the refund process can happen within a few minutes and it also illustrates that if you do not contact them, it won't happen. NOTE TO EVERYONE reading this - phone Qantas when the time is up otherwise I doubt anything will happen. Two days before the above phone call to Qantas, I received notification of my flight booking for September was also cancelled. I requested that this refund could be done at the same time as they are both under my name and FF number. The answer was an emphatic NO. I will have to wait for another 7-10 weeks for that one. Ludicrous waste of manpower. Qantas policy is to hold onto their customer's money for as long as they can. It is now four days after I was notified that the refund is “on its way” and nothing has arrived. I have phoned Qantas a couple of times to actually check that the refund was processed correctly. The phone representative told me that it can take up to 10 additional days for the funds to be returned. There is no excuse for this and the only reasonable reason for this delay is Qantas actually do not release the funds when they say they do. Even a Medicare refund from the Government hits your bank account overnight if not immediately. So what is Qantas doing? Holding onto your money for longer - that is their strategy and they can get away with it because there is nothing we, the customers, can do about it. That is where they are wrong - we can do something and that is to move to another carrier and I urge all who read this to do exactly that. All my International BC travel will now be with SQ as will all my colleagues who are suffering the same insults as I. We are all Platinum FF and have been so consistently for many years I have been Platinum for 15 consecutive years. In total that will only amount to 100+ BC seats a year. Not much I know but as word spreads throughout our respective networks, hopefully, it increases. You will also notice Qantas's disdain for its customers as I have never seen a Qantas response following up on a comment written in this forum. They don't care and it comes from the top. Mr Joyce sets the policy!
Always looking for excusess to screw people over and now your using covid19 as excuss to sack 6000 workers. I'm never with you dogs again and I'm cancelling my qantas, your service is crap anyway your the worst airline I've even flown with except for air asia.
I had domestic flights and accommodation booked and paid for to go to Brisbane to see the Paris Opera ballet.
The show got cancelled because of COVID and I sought a refund through Qantas. I did it online because I’d heard the queue on the phone was lengthy.
I couldn’t be happier with the online service. I got a full refund on the airfare (it was a business class full fare) and the money was in my credit card account within a few days. The hotel I booked was non refundable and I knew that when I booked it but didn’t bargain on COVID. I was on th...
Not flexible or helpful at all.
In the light of this Covid they have not been flexible at all. We have 2 very fragile elderly people stuck in Australia, who loved to go home. They been stuck here since Jan, came over one time to witnessed our wedding and the birth of their grand child. The last time they will be flying is the flight home.. We don't need credit vouchers.. we want our cash back so that we can make other arrangements.
In addition we have since paid over $200 to reschedule flights.... even though it was the airline rescheduling it.. then Qantas cancelled the fli...ght anyway...bye bye money... why did I pay that in the first place. This needs to be refunded as wel. We were granted credit vouchers that are only usable by the original passengers.. in spite me paying for it with my creditcard..... and worse thing is airlines and webjet weren't flexible at all! Apparently one cannot use the credit or reschedule to fly to the destination via a different country.?!! wait what? My in laws would have been home by now if we were aloud to reschedule through an other airline and/or country. Shame on Webjet, Qantas, Jetstar... the winners of the most inflexible unhelpful, inhuman companies of the year.. may they all go under never to rise again.
So impressed with service provided by call centre
I had to call QANTAS to reschedule some flights (wasn't able to book online and the reduced regional services made securing connecting flights difficult for me). While I had to wait over an hour to speak to someone (they're flat out amid corona virus), the service I received from Michelle was outstanding. It was so refreshing to have someone I could understand clearly and who was so well trained/competent that my request wasn't treated as 'too hard' nor required me being bounced between departments. My request necessitated Michelle stay on the ...line with me for over an hour and she was exceptionally courteous and capable throughout. I often fly QANTAS as they're the only carrier to my remote town and I'm always happy with the in flight and check in service and comfort while flying.
Reputation says it all the long haul No pride carrying the great Aussie Carrie name
Pathetic waiting now 4 hrs gone to speak to customer service relating to change of flights booking made by Qantas one off Qantas cut back perhaps cheap labour from overseas learning from Telstra now 4 and half hours still waiting to speak with consultant Shame shame Qantas Mr Joyce get your act together and live upto our Aussie pride
- Qantas International
- Verified customer
Cancellations and no refund in nearly 3 months
I booked a oneworld reward flight for my family which took many weeks on the phone to get sorted.
with COVID-19 some flights were cancelled which opened the door for a fee free cancellation.
No refund has been confirmed in nearly three months, my booking has disappeared off their system and I’m out of pocket $6500 and 850,000 qantas points.
These people are now refusing to serve me when I chase up the refund.
I will never buy a qantas ticket ever again.
Where are the refunds?
Other airlines refund promptly. My own experience Cathay 72 hours. Friends' experience Singapore 72 hours.
Air New Zealand 4 weeks.
Qantas 13 weeks and still nothing. I gather they have outsourced their refund work to the Philippines. Why when they have stood down countless Australians?
Can I contact them? Not easily. Have patience they say. Why? Where are the refunds?
4 hours on hold and get cut off
Booked flights to travel to WA, have our permits to travel and removal company all booked. First flight cancelled, and again today for a second time. I get that Qantas are under a lot of pressure, but when you don't have any option to change the flight online and you have to call you can't keep customers on hold for hours on end. first try was 2 hours and gave up then 4 hours and got cut off. I have no way of changing the flight other than to cancel and wait for a credit, or pay for a new flight and use the credit at a later time. I only have 1...0 days before we need to move out. We have cats and a 1 year old. so It's stressful enough. I was told there were no flights for 4 days where they could transport pets, so It's difficult to align flights to meet them at the other end. At least have the option to book new flights on whatever days we need, not provide the same day or nothing.
RIP OFF AIR FARES
Airfares from Adelaide to Broome return have skyrocketed in 12 months from $800 to $1250 in 2020. They have made so unaffordable to see family. They want us to support them by charging us rip off prices. Never ever will I fly with them again. I have also sold all our Qantas shares at a loss. Bring on the new carrier.
Cancelled Booking I Am Confused
First of all I feel very sorry for the Qantas Staff who have lost employed during these difficult times and so sad.
I Live in Adelaide and have had a flight cancelled for August 2020 just an email and a credit voucher issued saying your flight has been cancelled. Okay happy with the credit voucher but can some one explain to me why is that departure date and return still on sale on the qantas website.??????
Have emailed them (no response) have tried to phone but after waiting 2 hours and 40 minutes gave up.
I realize we are in bad times but a s...
By far the most disreputable company in Australia
They are streets worse than Telstra and that is saying something. Hours waiting on the phone -often to no answer. Like other people's experiences with emails ignored. People being stranded and Qantas uncontactible. Holding onto refunds for far too long, or just not paying them back. There is just far too much to write about here. Their "service" before the bug struck was diabolical and they now have taken it to a whole new level below. About a year ago I had a problem with them that wasn't resolved. I wrote to the CEO about it, to no avail, als...o told them to have a look at their ratings. Of course they don't care about that either. How arrogant is that? No business worth its salt would want a rating like theirs. They (who ever "They" are) in Qantas don't even care much for their staff. It is not "The Spirit of Australia," not even close. Take your airline to another country, we don't want you "Calling Australia Home," it's not up to Australian standards by a long way. One star is far too much for this disgraceful organisation. Seems no government department can help turn the tide on this tired and retarded company.
No customer service
Qantas cancelled flights due to COVID. Decided we wanted a refund. Originally told 1 week, then 3 weeks, then after waiting on the phone for an hour told 8-10 weeks wait because they are short staffed. What about using the staff that were stood down? Now after expecting a refund of $800 only $80 received. Typical, no explanation, no communication NO CUSTOMER SERVICE! Will now have to make a 4th call to find out why I only received 10% of my refund ... really looking forward to being on hold for another hour before being able to speak to someone.
Beware of their refund policy
Qantas are encouraging passengers to cancel their bookings due to the COVID-19 pandemic and receive flight vouchers for future travel. Those vouchers do have an expiry date at which time they become worthless.
Qantas policy clearly states that customers are entitled to a refund "If we cancel your flight and we cannot offer you suitable alternative arrangements".
However, there is no way of claiming a refund on their website with the "Customer Care"portal only offering credit vouchers for future flights.
I booked directly with Qantas and am stuck with this unsatisfactory arrangement. Friends who have booked through travel agents have all been offered refunds.
After travelling to exmouth your baggage handlers run over my fishing pole in a designed bag
Then they did everything to stall an avoid repairs
Yes im still getting fu around
Questions & Answers
Is it possible to change my route from Oliver Tambo Airport to Sydney instead of Oliver Tambo to Perth after I DID RECEIVE MY VOUCHER due to the cocona virus which was from Oliver Tambo to Perth after the lockdowns are lifted?
Help Line - is it manned ?
Does anyone respond to the issues of customers ?
Three x 2 hour calls without a response.
No means of changing bookings through the website.
Inaccurate information sent by text regarding the means to cancel fights by customers impacted by the Carona virus.
There is means of contacting these people by phone, text or email.
Inept, incompetent, just don’t care.
Time to give your Chairman another rise.
Yes it is manned but expect to wait in excess of an hour
They did have a call back system but that has since gone
After reaching a consultant they say it is fixed but it isn’t so you need to keep calling and hopefully connect to someone who wants to help
Unfortunately with the huge workload it is more about getting through numbers than resolving the issues
No call back
Phone call disconnected after 2 hours
Has happened 5 times
Wanting to cancel flights.
Cannot do it on the Qantas website
Cannot contact Qantas by any means.
Can you request compensation for a cancelled flight from Perth to London?
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