Qatar Airways

I rarely write reviews, let alone negative ones, but I feel it's my duty to warn other travellers after the absolute ordeal my wife and I endured with Qatar Airways, an experience that turned what should have been a joyous family wedding celebration into a costly, emotionally draining nightmare. It started in March. I booked our tickets well in… Read more

advance, excited to attend my sister's wedding. Our outbound flight was scheduled for August 16th, with our return leaving on August 31st. Plenty of time to plan, plenty of time for the airline to get it right.

But in April, Qatar Airways imposed multiple forced schedule changes on our booking. And these weren't minor tweaks, the new connections were logically impossible. Layover times that didn't even meet minimum legal transfer requirements. Any reasonable person could see the itinerary was unworkable. But here's where it gets truly infuriating. Each time I opened their mobile app, hoping for a fix, I was greeted with a maddening instruction: "Check back later, your itinerary is being amended." Or something to that affect.

So I waited for months, I trusted the system and I gave them the benefit of the doubt. From April all the way until I finally broke down and contacted them, over four full months, Qatar Airways did absolutely nothing. No revised itinerary. No phone call. No email. No proactive communication whatsoever. They had all that time to sort out their own mess, yet they sat on their hands while our departure date crept closer.

When I finally reached out for help, well after their April changes had made our booking unusable, I was met with the runaround. Transferred from one department to another, given generic copy-paste responses and contradictory advice. No one took ownership. No one offered a viable solution. And when I asked for a refund for the parts of the journey I was no longer using, as the connection was now impossible. I was brushed aside as if my claim was an inconvenience. I was forced to make my own arrangement out-of-pocket to cover the impossible connection.

And let me be clear about the timeline: They made the changes in April. Our outbound flight was August 16th. That means they had over four months to fix their own error. Instead, they did nothing until I was forced to chase them down and even then, they offered no help.

Eventually, after exhausting every official channel, I was denied repeatedly. No substantive explanation. No acknowledgment of their own failures. Just bureaucratic indifference wrapped in polite corporate language.

We were forced to shell out several hundred dollars out of pocket for alternative arrangements, new tickets, extra accommodation, meals, and non-recoverable pre-paid expenses. All because Qatar Airways couldn't be bothered to fix their own scheduling errors over the course of four months. This wasn't just a leisure trip. This was my sister's wedding, a once-in-a-lifetime family milestone. Instead of joy and anticipation, we spent weeks stressed, uncertain, and chasing an airline that clearly didn't care whether we made it or not.

What I want prospective travellers to know, If your journey with Qatar Airways goes smoothly, you'll probably have a fine experience. But if something goes wrong, if they change your flights, if their system glitches, if you need actual human support, be prepared for absolutely nothing. No accountability. No urgency. No meaningful resolution. Their public commitment to "passenger care" is, in my experience, a hollow marketing slogan.

We are now pursuing this through external legal and regulatory channels, a step we desperately wanted to avoid, but which has become unavoidable given Qatar Airways' persistent refusal to address legitimate concerns.

My advice: Book with an airline that actually stands behind its product when things go sideways. Because when Qatar Airways drops the ball, they don't pick it back up,they just leave you to clean up the mess.

If I could, I would give 0, they changed my flight timings, because the new timing doesn't suit my schedule, I had to cancel, but they charged me cancelling fee of over $300, they didn't even tell me how much I would loose until I had already cancelled, this is called robbery in day light Show details

they try to find any excuse didn't give me a room in Doha even though i had the right to have 1 on the pretext i cancelled my previous flight some time before and its not a valid reason listed on their website they are racist in Doha offices they treat western passports better than others flight from Algiers to Doha is supposed to have a choice… Read more

between beef chicken and pasta .they only had pasta available and cold because its from African country it happened with me many times and i never fly with them again

Just prior to the war breaking out, actually by pure chance, the day before, I had booked a trip to Paris to visit my daughter. Using Qatar as I normally do, going through Skyscanner to find the best deals, I booked through Aunt Betty (Flightcentre). Everything was good until today when I went to check in, the flight was tomorrow only to discover… Read more

that the outbound leg was not there, gone, cancelled by Aunt Betty's. No notification, just gone. I had a flight from Paris to Melbourne, great! In a mild state of panic, I rang Qatar, expecting to be on the phone for hours, not!! Qatar answered in under 2 minutes, called me by my first name, took my details and had a new flight booked for tomorrow night with all the original details. The only thing I had to do was select seats, sadly or not, I could not get seats together with my wife on the Melbourne to Doha leg. This was all performed in under 10 minutes. Impeccable service, I was blown away and fully understood why I am loyal to Qatar when available. Aunt Betty will be hearing more about this

After booking our tickets to fly from Brisbane to Copenhagen in June 2026 with Qatar Arlines which cancelled our flights we had the option of rebooking or a refund . I decided to take the refund until the war is over .Just over a week after saying I wanted a refund the money I paid was refunded very quickly. Thank You , I am disappointed we get to experience this journey . Show details

Macwin demonstrated excellent professionalism and customer service throughout the flight. He was attentive, polite, and made passengers feel comfortable.Thank you macwin Show details

I am extremely disappointed with the customer service I received from Qatar Airways. I called and specifically requested a seat in Row 24, and the agent gave me a 100% guarantee that the seat was reserved for me and told me that I would receive a confirmation email the next day. Just 30 minutes later, I called again to ask about my seat, only to… Read more

be told that someone else had already taken it. This is completely unacceptable and shows a serious lack of professionalism and communication. The agent could have easily explained how I could secure or manage the seat myself, but instead I was given false reassurance and left to deal with the consequences. I am extremely unhappy with the way I was treated and with the quality of Qatar Airways’ customer support. Based on this experience, I would not recommend Qatar Airways to anyone.

My son travelled Lisbon–Doha–Sydney on booking O4OXA6 in July 2025 with an 18-hour layover in Doha. Under Qatar Airways' own published STPC policy, passengers with layovers of 8–24 hours are entitled to complimentary accommodation. At 2:00 AM, Qatar Airways staff at Hamad International Airport refused his entitlement and directed him to pay 1,199… Read more

QAR ($516 AUD) to their affiliated Airport Hotel — leaving an 18-year-old alone with no alternative in the middle of the night. Significantly, Qatar Airways confirmed the 18-hour layover duration in their own written correspondence to us dated 16 July 2025 — yet still refused to honour the complimentary accommodation their policy clearly required. After 11 months of formal complaints, two internal reviews, and escalation through every available channel including American Express and the Qatar Civil Aviation Authority, Qatar Airways has refused all reimbursement. Their justification — that an earlier connection existed at the time of booking — does not change the fact that my son was physically on the ground in Doha for 18 hours with no flight available, as they themselves acknowledged in writing. Qatar Airways markets itself as the World's Best Airline. This is how they treat young passengers travelling alone.

I had a very diasapponting experience at the check in counter. My mother had a flight today and their is new rule we have to fill the form but I network is not working over there. I just ask help from the staff but the supervisor was too rude and he didnt even alow other staff to help us even they just asked in front of us, but the supervisor not… Read more

allowed for, instead to show some respect he said to me go back and come back again even they didnt resechudle our flight as well, we all are crying in front of all the staff but still he was too rude and I miss our flight. I hope that people will taking this feedback seriously so the other passenger are not treated as same we are treated today. I lost my 1500$ for the flight and I have to rebook again for flight and pay 1500$ for the same flight.

Qatar Airways is playing up with prices online, they will give you one price and then once you try booking it an error message will show up, and once you try again they will increase the prices of the booking, very very bad system of playing up your customers, there is no more respect to your airlines and you should not get any more awards because honestly you don't deserve it. Show details

Worst airline. Last September travelled from Athens to Doha and then Melbourne. Israel bombed Doha. We asked politely a question while we were in the aeroplane in Athens if it is safe the aeroplane to land in Doha. They said to us to get off the aeroplane otherwise the security will force us out. We have left the aeroplane. We filed a complaint… Read more

to Qatar to refund us the tickets. Now 10 months after, no reply from them. No refund. I can't believe it.

Flight cancelled no refund. No reply to emails for 10 months. Issue escalated promises that someone would call me in 24-48 hours...that never happened...i called again another promise someone would call... noone called ... received an email that customer care won't deal with the issue and I'm to start all over with a reservation agent... Show details

They cancelled flights with promised full refund. First said 28 days, then 28 business days and after that expired another 14 days. Still no refund and just get generic replies to emails. Will never book another flight with them. Show details

Absolutely disgraceful customer service. Our flight from Brisbane to Doha was forced to return to Brisbane. When we arrived back around midnight, Qatar Airways staff told passengers to organise their own accommodation, transfers and meals, with reimbursement to follow. They even provided this in writing. I followed their instructions exactly.… Read more

However, there appears to be no actual process to claim the reimbursement. Since then, it has been endless back and forth. Customer service repeatedly asked for information already provided, gave conflicting advice, claimed they “cannot help customers”, then tried to push it onto travel insurance instead. Now they are simply ignoring communication altogether. The most frustrating part is that this situation only exists because we followed the airline’s directions in the first place. I work in the travel industry and deal with airlines regularly. Based on this experience, I will never book or recommend Qatar Airways again.

My family and I will never be flying this airline again. Despite multiple verbal assurances and an email to say our refund request has been processed, we have waited over a month and have still not received our refund for our flights that they… Read more

canceled. I have spent hours on the phone to them with multiple personnel outright lying. Some of these lies include - it has been refunded; PayPal won’t let us refund that amount; it will be in your account in 48hrs (was told this four times) and most recently was hung up on as I refused to get off the phone until I was provided with evidence of the so called already processed funs.

Had flight cancelled and applied for refund . They told me amount of refund which was exactly the price of one ticket and not two tickets. Rang and explained and they said in a very unconvincing way that it would be all corrected at the time of the… Read more

refund. Not very surprised to find they have only refunded one of our tickets. Trying to get hold them is all but impossible and you can’t access the refund link as they say they have refunded you but you actually need to speak to someone. Our new tickets have cost double our original price with another airline and we still haven’t been fully refunded being several thousand dollars short. Customer service appears to be a phrase without meaning . I wonder when the ACCC will get involved

I am disappointed with how my refund request was handled by Qatar Airways. I submitted a refund request supported by medical documentation relating to my brother’s serious illness. Despite providing this evidence, my request was not declined until 15 April, approximately 45 days after submission. During this time, while I was repeatedly following… Read more

up and waiting for an outcome, I was also dealing with a third-party booking agent, who provided inconsistent updates regarding the status of the refund process. I became aware that other travellers with the same airfare and travelling on the same dates were being offered full refunds, which made the delay and final outcome difficult to understand. The prolonged assessment period and eventual decline, combined with the inconsistent communication from the booking process, created significant confusion and frustration. I believe cases involving documented medical hardship should be assessed more consistently and communicated more clearly, particularly when compared with other similar bookings.

Do not book flights with this airline. It is currently impossible to reach anyone via phone or email. They have changed my flight details without my consent, and I’ve been unable to contact them to discuss alternative options. I have been attempting to have a two way conversation for over a month but to no avail. You simply cannot get through to… Read more

anyone on their phone lines. This level of inaccessibility is unacceptable, and in my view, the organisation should not be permitted to operate under Australian consumer protection standards