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One of the best airlines
I’m stunned to see how many people (Australians mostly) have come here to take out their anger on Qatar Airwais for something they didnt do (yes I’m talking about the incident at Doha airport). The airline had nothing to do with it, it was the authorities. We’ve flown with Qatar for years and I honestly think it’s one of the best and most reliable airlines especially now in the crazy times we live in.
Disgusting treatment of women
After being bumped off our flights several times in July 2020, we were advised that the only way to ensure our flight home from London to Brisbane would be to upgrade our tickets to business class, which we did at an additional cost of almost $11,000.00. When we checked in at Heathrow we were assured that we would definitely be on the flight, and were provided with boarding passes for London to Doha, and Doha to Brisbane. After 23 hours in transit in Doha, we were approached by staff members, who requested that we take a different, later flight...to Perth. For this inconvenience, we were offered US$800.00 each. We declined the offer, and were then advised that we didn't have a choice as they had overbooked in economy and 2 people had to be removed from the flight. I queried why we had been chosen to be bumped ahead of 22 economy class travelers when we had upgraded our tickets at great cost to avoid this situation. They never answered and when we suggested that it was because we are 2 white females, they never denied it. We then requested a refund and a downgrade to economy class, which was ignored. To top it off, our special request meals were not transferred over to our new flight and we had no meals the entire flight. We will never fly Qatar Airways again.
Honestly I’m so mad at Qatar right now how will you guys dump a mother with a toddler in a country that you really know is a COVID-19 hot spot, and high criminal rate. She was dumped on a foreign land with nowhere else to go. How does it work that someone checks in country A, made to pay for excess baggage and was meant to get her luggage on arrival at final destination, then on checking into connecting flight in country B that same baggage that she had paid for is brought up again by this rude, arrogant and heartless employee of yours who dem...anded that she pays an amount equivalent to USd1600 by card. She tried negotiating with that heartless employee of yours if the payment could be done by any other means e.g online payment or if she could leave all her bags behind and he refused both options and he ordered that her bags be retrieved from the flight, delaying all the passengers on board because of a bag. Imagine being left on a foreign land with a child and not even a single cent on you. The kgs that she checked in are exactly what is on her itinerary. Now she has to find her way back home and quarantine for two weeks at her own expense and that is if she manages to stay alive considering the crime rates in that country
Atrocious customer service
This review just shows how much of a mess the "customer service" is.
Last year (yes 2019) flew from Doha to Sydney on QR908 on 22/11/19. I can't fault the front line aircrew they were amazing. However on returning home I discovered that my suitcase had been damaged so I put in a claim. The baggage was a 2 piece set which cost $209.99 and the larger suitcase was the one the airline damaged, however it cannot be purchased separately so I asked for replacement compensation.
The first staff member who responded ( there have been four in total ) su...
Disgusting treatment of women!
Giving any stars to this business is excessive! Every woman in the world should permanently boycott this company and this country. We must also make sure that any connecting flights we book, do not stop over in Qatar. I hope that Qatar airways and all the perpetrators of this grotesque breech of human rights are sued by all the women who were violated. Hopefully, the payout sends them out of business forever!!! Are the Qatari authorities hunting the man who fathered this baby? I very much doubt it!!
- Verified customer
Tickets cancelled and refunded without acknowledgement the day before the flight.
I booked a flight from Paris to Perth with Qatar for my 5yo, 2yo and myself in august 2020. When casually looking at my bank account the day before the flight, I discovered that my tickets had been refunded to my bank account. When I called the customer service I was told that nothing could be done as my tickets had already been refunded even so I never requested for a cancellation or a refund. I have found myself stuck two months after that trying to find a new flights. Terrible customer service who is yet to provide me with a copy of my so called “request for refund”. I will never choose or recommend QATAR.
Will never choose Qatar Airways again
I had flights booked with Qatar, they wouldn't process my refund, i had to do a charge back with my credit company. Now after seeing they sexually abused Australian women on their flights during transit. I will never give any business to this government owned company. I had plans to go to Qatar for the World Cup. i will now boycott the country and airline for the rest of my life !
Forced medical examinations for women
Been happily flying through Qatar to Europe for many years , until now hearing the shocking news about forced gynecological examinations of poor women , you can’t feel safe after such disgusting actions , will definitely avoid this route now .
Qatar will not let me book an additional 10kg of check-in baggage which is idiotic and stressful
I booked flights through the Qatar website from Brisbane, Australia, to Berlin, Germany.
The first of three flights was with Jetstar, and the remaining two flights with Qatar. Please note that this itinerary was booked through Qatar.
I've been trying to add additional check-in baggage for weeks. Qatar keeps telling me (7 emails) it isn't possible to add baggage before arriving at the airport because one of my flights is not with them. Even though I booked the flights through them. This can only be a policy for squeezing more out of customers ...as they pay more when arriving at the airport. I can understand this. I cannot accept how much additional stress this has caused me over 10kg of extra baggage. Jetstar let me book the additional 10kg. It was very, very easy. After weeks and multiple emails, Qatar will not. If given other options, I will always avoid Qatar in the future because of how silly this situation has become. It's already a stressful time with the Pandemic, so it would've been great to be able to book 10kg online like you can with every other carrier I've ever flown with. Qatar did not let me book an additional 10kg. They gave me barely any information. I expect to pay a lot more because of not being able to pay before arriving at the airport.
Will never ever fly with Qatar again!
When you refer to the airline website, it says they will change your dates unlimited times without fee!! Well it is a big lie and scam!! They cancelled our flight two times since the beginning of 2020 and rebooked it. Now when we asked them to postpone the ticket For a month, they are saying that we have to pay extra 1000 USD per person (for the same rout) to change the date because according to their terms and conditions they will refer to the original price, which is non sense when they cancelled the flight twice!!!!!! Had a horrible experien...ce with this airline since the beginning of 2020!! I will never ever book a flight with this airline again!! Dodgiest airline ever!!! COVID will end one day but we remember how this airline has acted and treated their customers during this tough time ! Avoid this airline at all cost.
Avoid this airline at all cost !!! They are not refunding me !!
Avoid this airline at all cost !!! Booked one ticket from Cape Town to NZ, sold me the ticket knowing that they won’t be able to flight out of Cape Town as per the very strict Covid-19 restriction in place. After booking the ticket with them we realised too late that the flight won’t be allowed to get into South Africa. Decided to get a repatriation flight as it was the only way out of South Africa at the time, to Europe and change our ticket leaving from Cape Town instead leaving from Paris to NZ, as if we cannel our ticket with them they woul...d charge us a huge fee. After paying extremely over price ticket then received an email from Qatar 36 hours before our flight from Paris to NZ that they canalled our flight. Straight away manage to booked a different ticket with Singapore airline which was half of the price of Qatar! After booking my new ticket got on the phone to request a refund for both of my booking, the lady said no problem it all processed you will get a refund within 28days..... 3 months down the line still nothing I have called them numerous time contacted them on Facebook, their staff on the phone are absolutely useless, all they do is come up with excesses and invent reason why I didn't get my refund, if you request a manager they say he is not available!! I am completely stuck and feel like I have no rights ! It's the worst customer service I have ever experience and Qatar is stealing my money and delaying my refund and it is really not acceptable coming from "one of the best airline in the world" !! Absolutely poor Qatar !! Will never flight with them again !
- Verified customer
How long can a refund take?
We were flying with another couple last April and paid for the tickets together.
After the flight was cancelled due to Covid we received our refund in late April. Was this because we booked Business Class?
Our friends have been waiting for their refund but they booked Economy.
In June, Qatar confirmed the refund was under review and would be paid soon. This is the same message we received just before the refund arrived.
But now after another 4 months we are still waiting, waiting.
Our flights with Qatar would be due to fly out of Sydney for Europe in Nov 2020, however due to the Pandemic, Qatar informed us in Sep 2020 that the flight time would be changed, and we would have the option to take the flights, or to request refund or voucher. We chose the refund option, and the money was credited back to our credit card account within a week. Our phone inquiry with Qatar's call center was quick and pleasant. We'll definitely fly with Qatar in the future once the border reopens. We can't thank them enough for what they had done in a difficult time.
- Verified customer
This is the most careless Airline company
I had a flight booked from Rome Fiumicino Airport to Seoul Incheon Airport to get my connection flight to Sydney Australia as it was the only flight i could find to get back home in Australia.
When i got at the Qatar check-in counter i showed to the check-in officer my connection flight from Seoul Incheon airport to Sydney Australia and i also showed them my residency which proved that i was allowed to get back into Australia.
the check-in officer refused me to board the flight with false accusation that my final destination was going to be Seo...
The most unprofessional company ever!
I’m rating it one star because there is no other option. Stay away from this company to save yourself a bunch of trouble. I had a flight that was canceled three times. The first time I was called, but the next two times they didn't even call or write an email. I had to go to the airport to be told that the flight had been canceled again. I realized that it is not canceled, that it is a lie, they just give priority to business and first-class reservations.
Do not book your flight with them
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