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- Verified customer
Worst customer service ever!
I bought a ticket from MEL - TLL from Qatar airways, which was cancelled twice without any notice! After being able to rebook the flight for the third time I was on my way. Half way to Stockholm, where I was supposed to catch a connecting flight it was cancelled! I was stranded in a foreign country with no help whatsoever!!! The staff at the airport was no help and told me to contact the airline. After being on the wait list on the phone for over an hour(50cents a minute) Qatar airways representative told me that there was nothing they were abl...e to do!! I was stranded in Stockholm with no possible flight to continue my trip, they would not give me a refund and even no accommodation! What a disgrace of a airway! Worst treatment to customers ever!! After spending 22 hours in the airport I was able to continue my journey with a ticket I had to purchase myself with no help from Qatar! Will never fly with them again!!!
Plenty of complaints about an airline still trying to get people back to Aus !
Why bag out an airline that is at least trying to get Australians back ? Where are all the people ( and their complaints ) who booked all the other airlines who’ve just dropped them like hot cakes ?? Without Qatar where would any of us be ? I also had cancelled tickets back but at least I got back . If I’d booked with so many other airlines I’d not have had any chance at all as far as I can see . After this I’ll never fly with another airline . I’ve seen who keeps supporting me when times are tough .
QATAR'S shameful scam during global crisis
After losing my job in Japan in Spring because of Covid19, my children have not been able to go to school since March. Our flight back to Australia in June was cancelled 1 week before. We fled to France for a few weeks to visit some family, and found another flight mid August. We had 4 tickets for my wife, children and myself with QATAR AIRWAYS. At the check in we have been informed the flight was going but without us, our tickets had been cancelled without any prior notice! We were told that an email was supposedly sent on August 12th, but I r...eceived nothing from them (only a FLIGHT TIMING CHANGE at Doha). Not even a phone call! They never received any acknowledgement from me. This is illegal I am sure and I am considering filing a lawsuit against them at this moment. I paid more than 3000 EUR for this trip and I was treated like not even a customer at the check in at CDG. This is horrible! My children and wife were in distress and we lost the whole day. We had been waiting weeks in France for that trip back home. Monday we took a round trip taxi, 200 EUROS, with our 2 years old and 4 years old children, and 8 luggage, to the CDG Airport in Paris, France, for nothing! Approximately 20 people, not specifically Australians going back home, went on that flight, but they cancelled our little family! And now we are staying in a room lent until next week, without any home, any phone, any car, any job, and a "possible" rescheduled flight with them late September - a month and a half later! They told us on the phone that it would not even be guaranteed, but to keep our luggage ready! They promised that the council management would call us, but NOTHING FOR 5 CONSECUTIVE DAYS! My wife and children are Australian but can not go back home! We called the Australian government every day to double check, and they confirmed this was NOT supposed to happen, since I even have a "travel restriction exemption" electronically registered on my passport. They said the airline company, that is QATAR AIRWAYS, was responsible for removing the WRONG PERSONS. Their plane left on Monday with possibly 20, 30 people? and without a family of 4 on their way back home... we are in shock. My wife and I are calling their call center for one to two hours everyday, paying HUNDREDS of euros for these calls, and after talking to various supervisors nothing changed. The council department never answered! Shame on you QATAR AIRWAYS! The government of Australia let down their citizens and the airlines devils reap the money! Someone help us please! We just want to go back home and start our life again!!!!
Economy passengers left behind
Waiting since 20th July, 2020 for return flight home to Brisbane after receiving an exemption from Australia DFAT to go to mothers funeral in Dublin ...no flights available now til September. Have received 3 cancelled flights by email only.( The flights still went ahead for the lucky 1st Class! ) No empathy or customer service from Qatar Airways who are very quick to accept online payments. If seats are not available they should not accept future bookings until all existing customers are given priority first. This has had a huge emotional and financial impact on my family. Shame on Qatar Airways for bumping off prepaid passengers in favour of 1st Class Bookings. Good luck ACCC! Any future Class Action?
Tuesday, 18 Aug 2020, 09:48:08 pm
Third Rate Customer Service
A test of any good airline is how well they deal with problems and Qatar Airways fails miserably. As appears to be very commonplace, I experienced enormous problems getting a refund for a flight they cancelled. Despite continued assurances that it had been processed and refunded, it took me having to raise a dispute with my credit card company to get it over the line. Even allowing for COVID-19, Qatar Airways was way behind other major airlines. Similar refunds from Japan Airlines and Singapore Airlines were processed quickly and efficiently.
...Communications were slow, ambiguous and in some cases dishonest. It does not take credit card companies up to 28 days to process a merchant refund (they do it immediately). If there is any delay, it is with the merchant. It's clear that Qatar Airways' focus is on the front end and how they look on the surface, but recent world events have really put a focus on weak spots and the Qatar Airways customer support/care function is woeful. Customers should take heed from what many other people are saying. There's a common theme here. I for one will aim to never fly with them again.
Will never fly with Qatar again and definitely would NOT recommend them!!!!
They are more than happy to take your money, then cancel flights without even telling you, and won’t give a refund. My flights were booked and paid for in full in October 19. For travel in March 20; The customer service is appalling!!!!! You are lucky if you can get through, then they cut you off when they don’t want to talk anymore or don’t want to resolve the issues. The worst company I have ever dealt with; but NEVER AGAIN !!!!!! and definitely won’t recommend them :((.
Have only selected 1 ⭐️ cause you can’t submit a review without selecting one. I wouldn’t give them any !!!!
Qatar rips off yet another customer
Booked flight in Jan, before covid, for flight in April.
Due to covid Qatar cancels my flight offering other flights which did not suit to where i was staying. So i cancel my trip.
Waited 4 months for refund. Finally received refund from flight center (thats another whole new story) less almost $400 cancellation fee from Qatar for a flight THEY cancelled. Once bitten......
Stealing money from their custormer - THIEVES
I cancelled my flight to Rome in early March due to COVID and decided to pay the penalties for that. I was entitled to a refund for the remaining amount. After months waiting, no signs whatsover of the money being returned.
They insist the travel agent who booked me the flight should refund me. The travel agent says that they requested the airline to process the refund. Nobody takes responsibility and they're just waiting for the time to pass and the refund to be forgotten. Absolute thieves.
- Verified customer
If there is negative 10. I would rate them -10
Purchased the ticket January 14 for April 5 departure to Barcelona. Flight was cancelled, requested a refund but until now no refund. Communicate thru facebook messenger but still no luck. Called them at 1300 number waited for 2 hours for someone to answer, once they heard refund.... They simply hang up. Happen to me 3 times so its not coincidence. I will never bear fly with qatar anymore. Should file a class action suits against qatar for defaulting thousands of people who didn't get a refund until now.
Absoultely RIDICULOUS sad excuse for "customer Service"
Absolutely appaling customer service by Qatar, I'm still waiting for my refund, that I requested around the end of March due to COVID. The only thing they know how to do is take the customers money and then pull them by the nose when it come to their rights. Disgusting! ZERO STARS!
Trash morons, I’d give them 0 stars if I could, book with someone more reliable and customer driven.
Cancelled initial flight in May due to Covid 19, fair enough but couldn’t get a refund only a travel voucher. Booked again last week for a July flight but they weren’t letting us use the voucher, now this flight may be canceled but they won’t give answers and have been on hold for 8 hours over the past 2 days. Let us know so I can at least book with someone more reliable
Qatar changed my flight destination to a place 7 hrs away without telling me
Before the travel ban in Australia, I had a travel agent purchase tickets using Qatar airlines. The agency I used went bankrupt a few weeks after the lockdown. Some months later without telling me, Qatar changed the destination of my flight to a city 7 hours drive from my original destination. The airline claimed I could change the date of my flight. Qatar did not offer any support or information about the course of action to take, so I had to contact Qatar's customer care line. It was difficult to hear the people I spoke to because the line wa...s so crackly and muffled. Furthermore, each time I rang, I received a different answer that conflicted with what I had been initially told. Someone told me I couldn't change the date of my flight, another person said that I would have to wait a week to see if the flight could be changed. The last person said that I would have to call my defunct travel agency to change the ticket. I asked this last person if I could upgraded to business class in light of the fact that my destination had been changed without my approval. He told me that if I didn't like my flight, I could cancel it and buy tickets for business class. Which is impossible to do given the pandemic! Next time I'm flying Qantas.
Still no refund
I have made many many calls, emails and facebook messages and I am constantly told different dates the transfer has apparently taken place and to wait but never receive the money. Requests for proof that the transaction has taken place are ignored. Customer Service team members talk over you on the phone then promise to call you back but never do. Completely amoral and disgraceful service to customers who have been patient for months now. We should all file complaints with our Consumer Affairs bodies as clearly this is a widespread issue for your customers
Impressed with Qatar customer service
In December 2019, I booked 5 tickets to travel to Europe from Australia with Qatar in September 2020. Due to COVID-19, we could not fly out in September. I requested a full refund from Qatar and received it in a timely manner. If the travel restrictions are lifted, I will be re-booking the same trip next year with Qatar.
- Verified customer
Good experiences, can't believe some of the other reviews.
I have just received a refund today for this years holiday (all fees waived) and wondered if this site had reviews for Qatar airlines. I was so surprised to read the reviews here which I consider from my personal experiences as unrealistic expectations, particularly as they seem to relate to Covid 19 disruptions.
When looking for flights to Greece last year I found that Qatar had the best prices and connections by far, no one came close. I had never heard of them before but after doing some Googling I found they had a good reputation. I don't...follow the footy so has not heard of their name through that sport either. I was prepared to give them a go and booked my flights including an Athens to Crete extension (with Olympic). So 4 flights with Qatar with transit in Doha each direction. Check in and other terminal staff were very good at every airport, cabin crew ranged from good to super, generally closer to super and any request was met with a smile. I actually emailed Qatar on my return to compliment some staff for service beyond. I remember my flight from Athens to Doha, when cabin crew came around offering drinks I told her I was dying for a wine as I had not liked much of the Greek wines, and I would be interested in trying each on offer. She brought me all to try and gave me the run down on each like I was a special guest in a 5 star restaurant - unbelievable (I was only in economy). Keep in mind that basically all customer service staff within Qatar (country) including the airline are foreigners from all around the world and in general are professional and polite.
Poor handling of COVID refunds or lack thereof!
Spent just over $3,500 on airfares in November 2019 - filled out their 'full refund' web form on their site late February 2020 but no follow-ups or action of a refund. Early April received a 'flight credit voucher' to use and received no further communication for a refund until I contacted my credit card company to get involved. Several weeks later I receive an update but still no help or refund. It was going to be my first time flying with Qatar and I don't think I'll fly with them unless it's a free flight now. Poor handling overall and little to no customer service.
Unprofessional Treatment by Qatar Airways
If I could give a no star rating I would. I cancelled my booking for two Business Class return flights from Sydney to Europe, around A$15,000 for both, which I made via the Qatar website, which means I am entitled to a full refund. I am now into week 9 awaiting my refund. I have received the following advice - "If you have requested your refund at least 72 hours (which I well and truly have) before your scheduled flight departure, your refund will be accepted. It may take up to eight weeks to get the money back into your bank account or card de...pending on who you bank with." Wouldn't you think that they would be trying to placate business class clientele for future business???? Appalling treatment and they should be avoided at all (substantial??) cost!
Qatar sent us at last a voucher in US$ even though we had long applied for a refund with both the agency and Qatar Airways. We have no use for a voucher, nevermind in US$, as we explained in response because we were travelling for an one off event in summer which is now over.
Yet Qatar washed their hands by asking us to contact Byojet now a company we never heard of before and which of course does not respond their emails. Qatar is forcing us as such to waste again our time calling ByoJet for ever, a company we never dealt ...
If there was zero star, I would go for it!
My flight from Melbourne to Tehran supposed to have 12 hours wait in Doha. but it increased to 18 hours just one week before departure date.
All the cafes and restaurant in airport are serving just drinks, NOT FOOD. (due to Covid)
Airline didn't offer ANY food or drink for that 18 hours.
So we (2 people 70 years old) had just biscuits and coffee for 18 hours.
Airline could mention this to passengers so we could take our own food...
Never go back to this airline.
Couldn't be treated worse...
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