Qatar Airways

I am on disability pension frequent overseas traveler born in 1961 and this is my first experience with damaged luggage had no experience or knowledge to know how protecting myself against such situations.

Our luggage and some contains were missing, damaged, broken items handle and wheels off (had to carry the luggage and my back and hands are hurting now. luggage pictures provided).
Been asked for items recites, date bag was bought and we did not have because we do not keep such matters especially while traveling also some items where gifts....Read more

We purchased two flight tickets With Qatar Airways bought them on the same day of our departure from Sydney to Germany.
my son had paid with his visa card, in the airport the manager of Qatar airways said that they can’t accept the payment from my son unless he attends himself to confirm the payment or to
e-mail them some documents with his ID confirming the payment!
So he asked me to pay again for our fare tickets and told me they will refund for me or to my son the payment of $5,647 which we had paid twice!
So it was double payment of $1...Read more

I have tried contacting the airline but the Sydney office didn’t want to know and the compliment/complaint email won’t send. The flight from Perth to Doha was so cramped we were grateful for the enforced 22 hour stopover, due to a change in flight days after we booked. At least the requested bland meal was supplied. On the return flight Rome/Doha/Perth there was no special meal, I kept checking that I wasn’t sitting on my seat belt as the seat was that uncomfortable and both my daughter and myself left the aircraft covered in “bed bug or simi...Read more

I booked two international tickets Melbourne - Dublin Total $2400. I requested to change one flight to the next day (Manchester - Dublin). There was $35 increase to taxes and fare increase of $5 increase for the price of the flight and I have been requested to pay $630 per person (that’s $1260) which is the equivalent of a full international return flight from Melbourne to Dublin. All charges are for reprocessing the fare. This charge is the same irrespective of the increase in fare or taxes. The airline will have An ACCC/fair trading enquiry s...Read more

Worst service I have ever received, from any company, ever.
I tried to purchase tickets on the 21/12/19 for the price of 1060 dollars. The transaction was declined and no tickets were issued. However a hold was put on my card for the full amount. Next was over two and a half hours of phone time spread over ten separate calls where Qatar was extremely unhelpful and refused to either email the bank in order to release the hold on my card, or put the transaction through and issue my tickets.

After 7 days, on the 28/12/19, Qatar put the transactio...Read more

I Used Qatar for 4 flights. Australia to Doha, Then onto the Netherlands and back.
I have flown to 4 countries before and will now always stick with Qatar if I can.

The service was outstanding. I flew economy on all sections but felt like I was getting 5 star service.
Unless you are very tall. The legroom is more then adequate.
I don't sleep on flights and the air hostesses and hostesses, made sure I had drinks on hand, anything I asked for was always met with a smile.
All flights were nearly fully booked, so they had a lot of passengers to ...Read more

Sydney to Kiev via Doha.
Left Sydney early arrived Doha half hour late at 5.43am
A 380 Airbus with about 530 passengers.
Took 20 minutes to get off.
Another 20 minutes to get through transfer and security.
Left me about 2 minutes to get to connecting flight to Kiev. Doha is a huge airport. Gate on opposite side.
Not a snowflakes chance of making it in time.
NOW GET THIS !
Qatar blamed me for missing the connecting flight !! Remember they were half hour late getting in to Doha !!
Forced me to pay over $780 AUD to get on 8 hr later flight to Kiev !...Read more

We have flown Adelaide to Europe with Qatar twice now. And have booked a 3rd.

The flights were good:

on time, excellent flight crew, good food, clean, good IFE, as comfortable as economy can be.
We opted for Qatar to avoid the long layover when flying Singapore. No complaints.
I had a customer service request answered by email, efficient and problem solved.
Doha airport is spotless, modern, and efficient. Bus from plane to terminal gives an overview of vast size of the airport.
Pricing was excellent. Booked online via the app.
I ordered a special meal ‘Asian vegetarian’ last time, really good, lots of options for special meals, but the standard meals great too. ...Read more

Flight from Adelaide to Doha was cancelled. No communication with new flight details. After 20 hours of being messed around finally got on next flight. Had to have connections reorganised, via Oslo to then connect to Birmingham UK. After 7 hours in Doha and being turned away from the lounge due to it being already full (I was assured in Adelaide I would have use of the lounge), I was informed connection to Oslo was delayed so would miss Birmingham connection. I was offered a hotel in Oslo but as I was already 2 days delayed I just wanted to get...Read more

We traveled as a family of 3, with our 9 months old daughter.
On our outbound flights from Sydney to Romania, my wife's luggage arrived with 2 wheels out of 4 dangling, and a big crack at the bottom, next to the two broken wheels, although was a solid plastic Samsonite luggage, that was used on many flights in the past.

On our return flight, which was scheduled for the 8th of November, we arrived at the airport, only to notice that our flight was nowhere on the departing flights screen. After asking at the Information desk, we were told that t...Read more

Travelled with Qatar airways with our 16 months old son and dont recommend this airline to families with young kids at all. The ground staffs in Tehran airport were rude, aggressive and completely inconsiderate. They have checked all our bags in to the last piece and finally told us that we have 5 kgs of excessive weights. When we told them that we cant take out anything form the last luggage because they are all our sons essential stuff and we would like to take stuffs from other luggage, they told us that we have to wait for an hour to unload...Read more

Flew with Qatar for the first time to Europe, normally I fly with Emirates but thought to try out Qatar Airways this time. So glad I did!!! On our first flight to Doha, my seat was broken, the seat recliner would not stay upright. Not fun on what is to be a long 15 hour flight. I notified the flight attendant of this at the beginning and was told they will look into it and then left. Honestly I wasn't expecting much on an economy fare but 5 minutes later the flight attendant comes back with his supervisor and within minutes my seat was fixed. T...Read more

26th sept 2019, turned up at Istanbul airport for our flight, cancelled, no communications at all, if notified we could have organised alternate flights and arrived home to do business on time, but experienced a 3 flight nightmare through Jakarta with multiple long waits. No explanations just plenty of advice from various Qatar flight crew and checkin staff especially at Istanbul and Doha on policies, free hotels, which was all false. 8 business class flights on this Euro conference with Qatar and they could not even contact us and then on arri...Read more