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Qatar Airways

Qatar Airways

2.1 from 191 reviews

See the Best International Airlines in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
35
4 star
12
3 star
10
2 star
18
1 star
116

Daniel M.

Daniel M.Sydney, NSW

Worst Experience I Had in More than 1000 Flights

published
Seat Room
Food
In-Flight Service
In-Flight Entertainment
WiFi
DepartureCluj-Napoca, Romania
DestinationSydney NSW, Australia
ClassEconomy
BookingThrough Airline
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Kath

KathMetropolitan Adelaide, SA

  • 3 reviews

Great customer service

published

My husband and I flew from Adelaide to Doha then Venice return in October this year and were very happy with Qatar Airways. The planes were clean, food good and service A1. This is the third time I have flown with them and was happy I did. The cabin crew were always pleasant and helpful, the airport staff were also helpful in getting us to our transfer each time.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureAdelaide SA, Australia
ClassEconomy
BookingThrough Airline
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Paris

ParisSydney, NSW

  • 3 reviews

Dont recommend this airline to families with young kids at all

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
WiFi
DepartureTehran, Tehran Province, Iran
DestinationSydney NSW, Australia
ClassEconomy
BookingThrough Airline
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Jo B.

Jo B.Hunter Region, NSW

5 star customer service and inflight experience

published

Cabin crew went above and beyond for our trip to the italy last year. This was our first time flying with this airline and I can honestly say they are far above in every aspect of customer service and inflight experience.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
WiFi
DepartureSydney NSW, Australia
ClassEconomy
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Great flight service!

published

G Collins

G CollinsSydney, NSW

  • 2 reviews

Extremely poor service a cancelled flight from first time Qatar business passenger

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Destinationİstanbul, Turkey
ClassBusiness Class
BookingThird Party
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1 comment
G Collins
G Collins

Pam Hooper

Pam HooperSouth Australia

Business Class food

published

I flew business class from Adelaide to Doha I was very disappointed with the choice of food there was on 1 western type food and they ran out. Very poor

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationLondon, UK
ClassBusiness Class
BookingThird Party
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Craig R

Craig RSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Worst airline experience ever

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationEdinburgh, UK
ClassEconomy
BookingThird Party
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Christine

ChristineMetropolitan Adelaide, SA

Seamless

published

First time flying with Qatar, and will do so again. We flew from Adelaide to Doha then Zagreb. Return from Dublin to Doha, Adelaide. Good communication, great in flight service especially on the return flight. One family member is gluten free and the supervising flight attendant went out of her way to ensure our daughter was catered for. Clean toilets, smooth on time flights, good communication by captain and crew, and a good choice of inflight entertainment. Doha airport was a 2 hour stopover and easy to navigate.

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
BookingThird Party
See all answers
Alex G

Alex GMelbourne

  • 4 reviews

Absolute garbage

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationDoha, Qatar
ClassEconomy
BookingThrough Airline
See all answers

ConsumerMan

ConsumerMan

  • 34 reviews
  • 1 like

Better Than Most

published

Just taken my second Europe long haul flight with Qatar Airways, and thinking the meals and service were again of reasonable standard thought I would write a review. Their planes a clean, toilets well maintained and the meals are reasonably tasty and well presented. I suggest the smiling gnome who heads up our national airline should take his next London trip with Qatar Airways to see how meals should look and taste like as well as to discover that good service is not hard to provide. I recommend you consider Qatar Airways for your next European flight.


Sanja

SanjaPerth, WA

  • 30 reviews
  • 1 like
  • Verified customer

Far from the best in the world

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationBelgrade, Serbia
ClassBusiness Class
BookingThird Party
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Jim Walker

Jim WalkerMetropolitan Adelaide, SA

unbelievable ignorance

published
Value for Money
Transparency
In-Flight Service
DestinationDoha, Qatar
See all answers

Serbski

SerbskiSydney, NSW

  • 2 reviews
  • 1 like

Dnt fly Qatar!!!

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationMalta
ClassEconomy
BookingThrough Airline
See all answers

Not trustworthy

published

It was my first time flying Qatar from Berlin back to Sydney and I will never travel with them again. Whilst the flight was fine, when landing in Doha I realised I had left my iPad in the pocket of the seat. I realised immediately after getting into the terminal and let the ground staff know straight away. They didn’t bother to ask someone to look for half an hour and then told me it wasn’t there, that I have to email lost and found. I emailed and after four days they let me know it didn’t show up. I know it was my own silly fault but you would hope that their staff would be trustworthy. So fly Qatar but just don’t leave anything behind as you may not see it again.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
BookingThird Party
See all answers
buenochico

buenochicoSydney, NSW

left with a bad taste

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationMadrid, Spain
ClassEconomy
BookingThrough Airline
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Amin P

Amin PPerth, WA

  • 3 reviews
  • 1 like

Cancellation refund not paid back after 5 months

published

I cancelled my tickets in March 2019 but did not receive the refund money back in my account. It's been a few months now that I just receive an email every month with an email "Sorry we are working with our financial department to resolve the issue". It appears that this airline is bankrupted.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
BookingThrough Airline
See all answers

Very greedy airline

published

It was our first big overseas trip and we knew we knew we were going to be charged some excess baggage coming home as we had bought gifts for family and friends BUT $1400 NZ is just GREEDY especially when there were obese people on the plane that should have been charged for an extra seat .......but I bet they weren't we ended up having to send a bag as cargo which was still $600 NZ and it would take about one week. .....not sure in what condition it will arrive either. And then our bags that were to come home with us didnt even end up getting on the plane !!! So we arrived home with none of personal belongings at all and are still waiting for them to be deivered to our home. Very dissapointed and will never use them again !!!

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationAuckland, New Zealand
ClassEconomy
BookingThird Party
See all answers

PETER

PETERSydney, NSW

  • 5 reviews
  • 5 likes

Dont use qatar air if you are after customer service

published

No customer service
no flexiblity
Dont bother with qatar air
they are just terrible at customer service
Booked a ticket for my girlfriend and she is overseas and they really gave me a hard time and have no flexiblity.


Jamal

JamalSydney, NSW

I am not sure if they even deserve one star

published

Flight from Sydney to Beruit, I did not use the service due to compelling circumstances. I paid $4300 for 4 flights tickets. I lost the money without any compensation due to their bad customer service and the only way for me now to proceed with Tribunal.
They do not respect our life and laws in Australia, they take our complaints personally and everything is related to Doha, Qatar. Nothing can be solved in Australia even they benefit from our country.
The government should make action about the foreign airlines as they do for domestic ones, it is really unacceptable.
They must implement our lawys and policy.


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Questions & Answers

Kim Z.

Kim Z.asked

Could not get on a flight due to a slight error on my visa. I am being charged the same amount as Half of my ticket. What should I do?

No answers

Jose

Joseasked

Discovery option

4 answers
Jose
Jose

Accomodation in Doha in an fly from Sydney to Lisbon stopover.?

Sanja
Sanja

Pretty bad, out Hotel, transfers and meals were not booked even though our family checked numerous times with Flight Centre and Qatar and they emailed our booking references, it was still not arranged during our stopover, Qatar blamed the Hotel, Flight centre blamed Qatar and we still ended up footing the bill for everything. Very very poor service and organisation. Would not visit Doha again.

ConsumerMan
ConsumerMan

I stayed at the Doha Hilton. Great pool and private beach. Perfect for unwinding after a hectic Europe vacaction


Elizabeth A.

Elizabeth A.asked

How do I become A member of Qatar airways

1 answer
Oliver F
Oliver F

Hi Elizabeth.
To join Qatar Airways’ award winning frequent flyer program, visit www.qmiles.com


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