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Qatar Airways

Qatar Airways

1.9 from 315 reviews · View Statistics
See the Best International Airlines in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    2.0 (132)
  • Transparency
    1.6 (120)
  • Seat Room
    2.8 (83)
  • Food
    2.8 (76)
  • In-Flight Service
    3.1 (83)
  • In-Flight Entertainment
    3.0 (73)
  • Wi-Fi
    2.3 (35)
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Warwick
WarwickMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Zero effort to made to deal with complaint. Customers abandoned in airport for 22 hours.

published

Qatar shortened the connection between flights from Manchester to Adelaide, which meant when the original flight was delayed the connection was missed. Passengers were then made to wait a couple of hours. A few passengers with the UK NHS covid app were allowed to go to a hotel, whilst everyone else was basically abandoned in the airport until an onward flight to Melbourne then Adelaide 22 hours later. All passengers were vaccinated exactly the same, Qatar airways did nothing to assist us. They have now ignored complaint emails for over a month, which seems to be standard practice for them. Feel free to actually deal with my complaint if you can CAS-1967173-D2X9C8 CRM:0384000007596

Value for Money
2/5
Transparency
1/5
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Don’t waste your time or money

published
Value for Money
1/5
Transparency
1/5
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HORRIBLE

published

this airline is horrible is so rude and treats people inhumanily I will be telling all my couins and famkly to never fly with u agian and are so disgusted about ur treatment and appauled of the behaviour ur staff presented. Absolutely disgusting

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The reviewer stated that an incentive was offered for this review

  • Verified

We didn’t travel and lost all money

published

My husband had a connecting ticket to travel from Canada to Pakistan. He had an additional last name on ticket. At London airport they stopped came back half way through.

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Value for Money
1/5
Transparency
1/5
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Magda
MagdaSouth East Queensland, QLD
  • Verified

Watch out! The shortest connection might occur the longest you have ever experienced and you will pay premium!

published
Value for Money
1/5
Seat Room
3/5
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OnTheMove
OnTheMoveGreater Melbourne (Metropolitan), VIC
  • 18 reviews
  • 11 likes

Terrible experience on two consecutive bookings. Not flying with them again

published
Value for Money
1/5
Transparency
1/5
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Ben D.
Ben D.Sydney, NSW
  • 2 reviews
  • Verified

Hellish experience. Did not make it beyond check-in desk.

published
Value for Money
1/5
Transparency
1/5
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Carsten
CarstenSydney, NSW
  • 2 reviews

Lack of customer service and all I need is an E-mail confirmation stating my vouchers has expired

published
Value for Money
1/5
Transparency
1/5
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Mike
MikeMINCHINBURY
  • 9 reviews
  • 1 like

Airport error

published

I booked a ticket for my dad to fly to Turkey
My dad contacted me in Istanbul and said I've landed at an airport in Istanbul but it's at a different airport in Istanbul and he needs to get another airport in another part of Istanbul in order to collect his luggage and be flown to his final destination in Adana . This caused so many issues and stress and confusion for my father who is 75 year old. The airport organise a taxi to take my dad to the other airport with was 1.5hrs away which my dad paid for and spent 2 hrs trying to find his luggage. I have booked many tickets before to Turkey and there's always been to one airport to Istanbul.. I have not received any response from the airline for this error.

Value for Money
2/5
Transparency
2/5
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Refunded in full

published

Have previously flown with Qatar and loved it. I had to cancel a recent booking and Qatar Airways refunded me in full. Very much appreciated and good support I received.

Value for Money
5/5
Transparency
5/5
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Kam
Kam
  • 3 reviews
  • 4 likes

Fraud

published

t is a fraud not to tell the customer that complementary accommodation does not exist anymore. Even for a 14hr stopover!!!! That sucks. It is fraud to provide no compensation for the extra cost of hotel booking. No bloody help line or customer service.
Totally consider other airlines please.
#qataraorways sucks

Value for Money
1/5
Transparency
1/5
Incentivised Review No
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TERRIBLE

published

Terrible service for what is seemingly a world class air line. Contact centre staff with multi racial individuals with little comprehension of English. Contacted 5 representatives in respect to my travel vouchers and received 5 different answers. No consistency, lack of clear verification processes....diabolical in this day age. This was my first attempt an flying with QATAR airways....and I didn't even get off the ground. I won't be engaging with this airline again.

Value for Money
1/5
Transparency
1/5
Incentivised Review No
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Chronic Disease C.
Chronic Disease C.
  • 2 reviews
  • 1 like

Unreliable and terrible customer service

published

Unreliable airline with extremely poor customer service. Avoid like the plague unless you want to be plagued
Flight delayed. No updates when promised. Alternate onward connections not provided precluding ability to make further arrangements and potentially missing sons wedding

Incentivised Review No
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Shariq Qamar
Shariq QamarMetropolitan Adelaide, SA
  • 8 reviews
  • 2 likes

Terrible Service

published
Value for Money
1/5
Transparency
1/5
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Disgraceful Customer Service

published
Incentivised Review No
DepartureBrisbane QLD, Australia
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Questions & Answers

Mrs Ann Cox
Mrs Ann Coxasked

What days of the week do Qatar leave Malta for Perth Australia in April 2021

No answers
Delores R.
Delores R.asked

Solution for your flight is currently unavailable for online check in

No answers
Delores R.
Delores R.asked

Your flight is unavailable for online check in

1 answer
M. Huxley
M. Huxley

Sorry, your question does not make any sense

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