QBE Motorcycle Insurance

Compared various insurance quotes and QBE was the best, I have insured with QBE before and never experienced any issues not that I've needed to claim anything. At this current stage price has become important. Show details ·  1

Avoid them at all costs. I've been with them for 10 years, and my 1st claim is the worst experience. Wasn't given much choice in terms of repairer, Fraser Parramatta or Procycles at St Peter's, chose St Peter's instead, but what a BIG mistake! Motorcycle returned with cracked fairings due to over-tightened screws, mixed-and-matched bolts, nuts,… Read more

and washers that are not factory original, a missing bracket inside the fairings, missing piece on the fairing that wasn't on the claim for the accident. file a complaint and wanna switch to another repairer and submit all the pics, details of the problems, and never heard from QBE complaint team till the due date for the complaint with email asking me to bring it back to nasty procycles to fix it again or QBE is happy to accept my challenge on the legal side.

Policy non renewal – Having not received my bike ins renewal decided to follow up. On contact the consultant who was nice advised policy Was cancelled in October 2019 due to non payment. Luckily I had my receipt Of premium paid but they could not locate. As advised ,I sent a copy of the payment ,it took a week to locate the funds apparently sitting in their bank… Read more

earning interest for them .

We had no notification of cancellation no reminder letters or notification of No payment received and if I hadn’t followed up Days before renewal date we would never have known.

They denied our request for a refund of funds and decided a week or so later with continual follow up calls and emails from me that if they reinstate policy they met their policy requirement When asked if an incident occurred what would have happened and they said of course once we proved the payment and they located it and reviewed and it met criteria it would be covered.

Lodged a complaint And outcome came through today even though calls and emails sent to complaints consultant requesting contact with no response and 6 days after the renewal date of policy. So completely useless if I intended to re insure and to Be advise Qbe did the correct process.

Clearly we have completed the correct process as well by taking our insurance and ctp to Nrma

Star rating provided was for 2 polite consultants spoken to In the beginning. Just wish their company Qbe treated customers the same.

Of course this does not make up for what has occurred in this instant offering insight to people looking for insurance.

Review , double check and head to another insurer.

Unhappy biker

Experience had ups and down – Recently had an accident. Initially process was fantastic, bike was a total loss and I was surprised how effecient everything was. When it was time to receive payment it changed significantly. Got my apparel claim quickly but after speaking with multiple operators found they incorrectly paid the towing company instead of me. Now have to wait for… Read more ·  1

towing company to refund QBE which is around 1 week then wait for it to go through QBE processes again. Wouldn't have been so frustrating if I hadn't been assured multiple times it was happening correctly.

Also got the run around about when payment for bike will be, it's "someone will contact you early in the week" when no contact is received and followed up it's going to be later in the week....now early next week.

Call centre staff are friendly and helpful but it would appear they don't have access to all the information. Eventually got contacted with confirmation of payout figure and timeframe for payment within a reasonable timeframe, however would have been more reasonable had I not received conflicting advice regarding timeframes.

Don't Know What The Problem Is – The reviews here sound like they are for a different company. I crashed my 2008 GSX1400 in a slow speed heavy traffic situation on 01/08/2019 (car pulled out across traffic, everyone hit the anchors and down I went - rookie mistake). Lodged a claim the next day, bike transporter took the bike to the preferred repairer in our area that day - not… Read more

out of pocket for this. The assessor didn't get to review the bike until the 15th, but found it was a total loss - written off. I called the following Tuesday (17th) and they asked me to send a copy of the rego paper, spare keys and my bank details. I rang on the Thursday (19th) morning to see if what I had sent was OK and by that afternoon I had an email saying that my payment would through within 3 working days. Just checked my account and the payment is through (within 2 working days). At all times the QBE call centre people were helpful and easy to communicate with. I will try to get them to cover me again because apparently (according the call centre person I spoke to) one accident in a 3 year period will not affect my excess or premium. And no, I am not a friend / employee or paid reviewer.

The online application process was one of the easiest aka. least # of questions and it gave me at the end the option of selecting AGREED value etc. The price was also very competitive. So taking it out was 5 star BUT the proof is always in the pudding as they say and the pudding is Claim time. I hope I never have to find out but if I do I'll update this review with my experience. Show details ·  1

Qbe, has always been helpful honest and moved quickly with decisions when needed. Extremely happy l have taken out another policy with them, that's how highly grateful them. Show details ·  1

Great suopprt – I can't remember the ladies name who assisted me today but, Hands down the best service I recieved from a major company. she made the process easy and was very trust worthy and honest. Thankyou to the rep & yo the big boss, She deserves a solid pay raise. Thanks again Show details ·  1

Difficult site to navigate, motorcycle make and model options don't match my bike nor many others, there's errors in the value ranges for most motorcycles so your information is either incomplete or just downright inaccurate, you don't seem to take into consideration actual riding experience or traffic history (I've done a number of advanced… Read more

courses and am a qualified motorcycle instructor including for defensive riding but I get the same or worse premiums as someone of the same age and holding a licence for the same period who has worse traffic history than me!)

After 19 years of paying premiums I was sent an email to advise that they would no longer insure my bike, they have restructured and will no longer cover my Victory Cross Country, I think they deem it too high a risk, can’t help but feel they took my money for years and then dumped me, oddly most other main stream insurers still cover my bike, I… Read more

will of coarse make sure that none of our bikes, cars or house insurance is ever with QBE, no point rewarding this sort of behaviour, I can not recommend these guys.

Do not waste your money, i made a legitimate claim just to be told by the accessor that it didn't happen, and made to feel like a liar, very bad service if you ask me. Show details

Just so easy to sign up. I have been with you before, so I know you will be good if I ever need to claim. But with my current level of experience and location I'm hopeful I never will. Show details ·  1

Very easy to complete and quick. No need for another quote. Show details ·  1

Great easy access to go through and set up. Multiple options for payment makes it easy to budget for Show details ·  1

Qbe the worst of them all – They deserve zero stars abysmal customer service nothing gets sorted just endless emails and they want you to call them look at hours on hold there never made a claim just wanted to change pay date I can only imagine if you had a claim totally useless and incomplete beyond belief do yourself a favour anyone else is better Show details

Unexpected increase in premium – I have been insured by QBE for some 4/5 years my last premium has increased by over $200 no claims nothing changed very disappointing here I have been loyal to your company but will now have to cancel my insurance as there are many companies that are cheaper than QBE it feels very insulting to me personally as I have been a loyal customer no explanation just the unexplained increase. Show details

reasonable – I've been insured with QBE for 15 years. I went with them originally because they were the cheapest. Since then I've made 3 significant claims (one crash after losing control on tram tracks, one being rear-ended and one bike stolen). Each time they've paid up promptly and been quite reasonable to deal with. They lose one star because I just got a "Thanks for your payment" text at 3AM. Show details ·  1

only two stars on average that gives you an idea ? – well they only have an average of 2 stars that says it all?i thought my vespa px 200 was insured for 5000 ,its a bit misleading states purchase Prise 5 300 dollars found out current value is 2 to 3000 dollars, its a 200 retro do not make them anymore, selling for 4000m over 5000 its the way they mislead you that annoys me, you only find out if its… Read more

stollen or you're in an accident, but they are all the same ?i notice they do not have review on their main page for new customers to see the real facts ,but nothing you can do about it

Terrible Customer Service – I received an SMS telling me I ned to renew my policy but I was unable to obtain any policy details when I logged in, all that was available was the premium (which had jumped considerably) and the policy number. I have 6 bikes insured with QBE, I needed to find out which policy it was and why the premium had jumped so much. I tried calling and it took an hour on hold to speak to someone to get the information Show details

Customer Service – Issue with credit card change and long wait to speak with a customer service rep on the 1800 line was resolved promptly when when the customer service rep phoned me and arranged for the changes. He was polite and helpful and I would give him 5 stars however the company needs to improve their processes. I understand there's an online option for updating details to be released in the future. Show details ·  1

Terrible customer service – Waited for over 1hr only for operator to claim she couldn't hear me and hung up after less than 10 seconds. No appreciation for how long the customer was waiting to talk to them - just happy to dismiss another poor sucker in the queue in under 10 seconds. AVOID IF POSSIBLE. Show details

1-1/2 hour wait time on the phone! – Incredibly poor customer service via phone. I have been trying get through for 2 days now just to change a motorcycle policy!! Show details

Poor client communication – A month later, and due to an internal error in QBE process, I am still waiting for a refund after cancelling my insurance before end of term. I called 4 times already and have not received a single Email nor a phone call to keep me posted on the progress of the issue. Pretty poor. Show details

Worst experience with a motorcycle insurance – I know my review here won't bother qbe, but this is now the worst motorcycle insurance. It is expensive, the claim process is very inefficient, the policy is unclear and misleading, you don't have choice of repairer they send the bike to peter stevens which is horible, the customer is nothing to them, the say they compensate for gear but they don't as it's very complex. Show details

Very happy, fast turnaround time, without stress or bother – Have had two accidents, two written off bikes, both not at fault, both fuly covered with QBE, inc. all my riding gear. Could not fault their service and turnaround time for my payout on each claim. Show details ·  1

Over 18 months to get my bike back – By far the worst experience I have ever had with a company. It took over 18 months to get my bike fixed and it only got resolved by lodging a complaint with the Australian Financial Complaints Authority. I understand experiences may vary, but this one was beyond a joke. By the looks of other reviews it seems to be apart of their culture. Never again. Show details

Uncaring, no communication, distressing – Fatal accident, but was not advised of automatic funeral cover. No contacted after claim lodged until threatened with ombudsman. Lodged claim 7/12/21 final payment 24/1/22. Zero assistance. Zero care throughout. Show details

Terrible, terrible, terrible – Continuous failed emails after phone conversations, so you cant follow up with the person you spoke to. Failed promises about payment dates. Not responsive to questions regarding timelines of claim. I definitely would NOT recommend them. And wont be using them again. I will be cancelling my second policy with them and moving on. Show details