Raypak

Rheem is the service agent for Raypak pool heaters and I had the misfortune of having to deal with them recently. My heater stopped working after 3 years, called Rheem as official service agent - they said they could get someone to me next day BUT I would have to commit to and prepay the minimum $280 fee. Feeling like I had no choice, they… Read more

grabbed my Visa for first $180 and authorisation for the balance.

Next day the service guy did not arrive till 3pm despite being told it would be earlier, would not come up our driveway, walked up and said would try to fix it. Left him to it but 15 minutes later called me from his car to say he bled the gas but could do no more because it wasn’t compliant and so couldn’t test it either because it needed 2 hours to safely vent the LPG! The heater is installed outside!

Clearly just wanted to get home and I'm let in the middle with a heater that still didn’t work but still had to pay the full $280 service fee. Contacted Rheem, they said they'd try to help but all they can do for now.

I then find an independent expert contractor - he turns up on time, finds a blocked jet and an ant farm in the control module, fixes it and test fires and all for $220 plus parts.

I go back to Rheem asking for some consideration or a refund and why their expert was no such thing etc. Their answer - bad luck!

Never a Rheem or Raypak for me if that’s how they work. Beware.

House could have burnt down and no warranty support – Purchased a new Raypak Gas Pool Heater Unit from Rheem and had them install it for heating the pool. The unit however after 15 months has overheated and caused all the pool pipes to be damaged. Contacted Rheem and they want a $198 payment to attend the site. I have paid the amount and they sent someone out who stated that my pool cleaner has… Read more

caused a air bubble and casued the fault. After stating that the pool cleaner is not used when the pool is being heated and also the manual clearly states that the unit will detect no water flow to avoid this situation they advised that a manager would call back in a week. Its been more than a week and I called to follow up and was promised a call the next day which of course has passed. They have happily taken my $198 of course and I am still waiting an update. Checking with a few pool suppliers they all have agreed that this must be a product fault. Not only that but the unit could have caused a fire which luckily was avoided only by chance as I was walking past the unit at the time of the fault and turned it off.