??!
2 photos
Rheem Continuous Flow

Rheem Continuous Flow

12 (876612), 14 (874620), 14 (876620), 24 (871624), 24 (875624) and 16 more
1.8 from 76 reviews

Bipolar works when it wants to

Unit is 5 years old
Works when it wants to
Error 11 code keeps showing
Contacted Rheem on 4 occasions
To no help at all send technician no one shows
Just going to change to a Rinnai
Must be a problem unit if other people showing up with same codes

Purchased in January 2014.

Build Quality
Value for Money
1 comment
Dear Khaled We are sorry to hear about your experience and our customer service team would like to investigate the issue. However, we cannot obtain your information given the limitations of this website. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this review, our team will be able to assist you accordingly Kind Regards, Rheem Australia

Every 3-4 months or so I get the same issue.

Please ban Rheem from answering questions in this forum... No hot water and the temp of the (cold) water flashes up instead of the preset temperature. Last time I called Rheem, they got a plumber out and it miraculously started working as he arrived. He still did some "troubleshooting" for 45min which cost me dearly. Should I reset? Turn on the water with the terminal turned off?

Purchased in January 2013.

1 comment
I resolved the situation by turning off the system at the power supply and leaving it for 5min. That seemed to get the pilot light on again...

Rheem Electronic Continuous Flow Gas Water Heater 20L

Hi...
Our hot water system not working since 1and half months even after the visit by plumbers advised for the whole unit change for the amount of $1400 after discount due service delay. Please advise if it is so expensive.?

Purchased in January 2010.

Value for Money
1 comment
Thank you for your feedback. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly.

No one knows how to fix the Rheem 16

Runs off bottle gas, 8 years old. We have to turn water on/off dozen times before it starts. Plumbers don't know how to fix it. Anyone know how to fix ?

Purchased in May 2011 for $850.00.

1 comment
Dear Tony We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this review, our team will be able to assist you accordingly Kind Regards, Rheem Australia

Useless piece of junk

This system wont work in the daytime when the sun shines on it. I can't find a plumber who has any clue how to fix it. I would love to know the secret for why this fault exists. I have replaced the power point outside and the gas pressure has been increased but still no luck and no hot water unless its dark outside.

Date PurchasedJan 2013
1 comment
Dear Jack, We are sorry to hear about your experience and our customer service team would like to investigate further. Could you please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this review? Kind Regards, Rheem Australia

Cold showers guaranteed

I had a continuous flow installed in beach house, average in terms of reliability but thought I’d update the copper at farm and have had nothing but trouble. Takes at least 2 minutes to start heating, very unreliable, farm is in alpine region so walking out to reset not much fun in sub zero temperatures. This unit has barely been used however has been nothing but trouble since installed and rheem dont stand by products. Avoid, avoid, avoid!

Date PurchasedMay 2013
1 comment
Dear Customer, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this feedback, our team will be able to assist you accordingly. Kind regards, Rheem Australia

Absolutely rubbish

From the start 29.9.2015 so now,7 mth out of waranty.This unit was usless from the start zero heat could not clean or bath ..shockin. called ex.... plumber - he said there at that degree for safty .ie day care nursing home. Well what.!!!he came in put his hand under tap? .Now also i said the water waste waiting for the hot to come is absolutely shocking waste so bad. He left no help .Now as of may 2018 its now not working Rang.rheem service just dont help at all other than scripted ...oh service agent ect out of warranty..There waranty agent main..... comes out cleans? It 95$ next day not working .Now its a water inlet body assembly .Quote $411 part plus 3 hr fit $300 .or look swap to a Rheni $1100 there better we only have trouble with the rheem.
This is a shocking unit has been the worst unit in my whole 50 years of hot water experience .To think not only i lost money the water bills ova the years,waste of water and total hell with greasy dishers cold water .Terrible service not good enough rheem. Where dose this leave me ripped off 3and a half yrs .mad.as......

Date PurchasedSep 2015
1 comment
Hi Customer, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this feedback, our team will be able to assist you accordingly. Kind regards, Rheem Australia

Unit is not delivering hot water

The capacity is good, but it’s not hot. The shower temp in morning is ok, not hot, but at night it is at best Luke warm. Plumber tells me it is working to spec but if this is spec then sorry but I would not recommend it. Rather frustrated and disappointed.

Date PurchasedMay 2012
1 comment
Hi Daryl, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this feedback, our team will be able to assist you accordingly. Kind regards, Rheem Australia

Hot Water not hot

Our Rheem 27 876 series does not deliver hot water. It is not hot enough to take a bath, wash the dishes or do the laundry. It also takes so long for the hot water to come through which wastes water. It doesn't feel like it is 50 degrees which is stated as being the factory setting. We moved into a new build in November 2017 and tolerated the lack of temperature through summer but we are feeling the effects now it is winter.
I am not happy with this Rheem hot water system.

Date PurchasedNov 2017
3 comments
Dear Les, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this feedback, our team will be able to assist you accordingly. Kind regards, Rheem AustraliaHello Thank you for your contact. Lately the water is hotter so I am not sure what was going on before? My problem seems to have been resolved and the water is hot enough for a bath. For the time being it is hot enough but still takes a long time to come through to the laundry and upstairs bathrooms. Possibly the distance it has to travel to the bathrooms but the laundry is fairly close to the system. No further action required at this time thank you.Hi Les, We are glad that your issue has been resolved. If you need further assistance in future, please feel free to contact us. Have a good day. Kind regards, Rheem Australia

Only if you like wasting water and tepid showers

Agreed with the other 1 star posts - this item should not be available for sale as it does not do what it purports to do. With the intention of having hot water on demand as an environmental choice, it negates any energy saving benefit with an agregious waste of water - which I hear is a pretty precious commodity in Australia. The unit is mounted on the back wall of our main floor powder room, and I have yet to wash my hands with anything resembling hot water. Taking a shower results it running it for 90 seconds on full hot before it warms, then you get peaks and valleys of varrying degrees of water, the warmest lasting for only 20 seconds. There should be a recall on these Australia wide.

Date PurchasedApr 2011
1 comment
Dear Customer, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this feedback, our team will be able to assist you accordingly. Kind regards, Rheem Australia

It takes about half a bucket of cold water before hot water sets in!

Got our house built with this system. I have been continually frustrated about the amount of water wasted waiting for the hot water to come on! Half a bucket of water actually! No wonder my water bill is so high with the amount of water wasted! Imagine that amount being water every time we take a shower or I want to hand wash a few dishes! Please do not buy this product thinking you will be saving money.

Don’t want to waste anymore money getting a plumber to check if this can be fixed. Shame on a new home. Next time I am researching every product before agreeing to purchase.

Date PurchasedFeb 2015
2 comments
Hi Abbey, Our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this feedback, our team will be able to assist you accordingly. Kind regards, Rheem AustraliaUpdate, they were able to get someone from Rheem to check it out. Looks like you really need to go over every little thing when you build a home ie placement of pipes etc Rheem customer service was actually pretty good. Nice to see the have after sales service.

Been good till now

Have been happy with the unit since we moved in. No issues with the unit itself. Unfortunately it was Rheem customer service we found disappointing. We would have had to wait 4 days for a repair with Rheem. We had hoped for a better response considering the cold winter weather & our young family. We ended up replacing within 24hrs with a Rinnai. Hopefully their service will be better should we require it.

Date PurchasedFeb 2002

great for a 1 bathroom home

I have just bought the 12 litre per minute and find it very sufficient. We are only in a 1 bathroom home but wouldn't suggest this size for a 2+. Its certainly hot enough and you can't beat continuous. Also there is no pilot light so the gas is not always on. Im unaware of gas costs yet to see the efficiency compared to our old heater as we have only just had it installed.

Date PurchasedMay 2018
1 comment
Hi Craig, Thank you for taking the time to provide a review. If you need any assistance in future, please feel free to contact us at rheemcustomerrelations@rheem.com.au. Have a good day. Kind regards, Rheem Australia

Really poor, doesn't hold heat

My wife and I have bought a house that has a Rheem integrity 24 already installed.
After our first week we thought there was water problems. Have spent a long time trying to find out what the problem was, but now 1 1/2 years later I've found it constantly cut's out.
Very dissatisfied as purchased my house for a far price as it was supposed to have good quality gear.

Date PurchasedDec 2008
1 comment
Hi James, If you would like us to contact you to investigate the issue, please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this review, our team will be able to assist you accordingly. Kind regards, Rheem Australia

Unreliable...

Water heater hard to adjust. Its either too cold or too hot. When you get the right temperature, the hot water can go off and you are stranded in cold water. You need to turn off all and turn hot water on again then start over the adjustment. Totally unreliable.

Got a house that came with it.

Just like others, don't consider it and prepare to replace it.

Date PurchasedMay 2014
1 comment
Dear Ryan, We are sorry to hear about your experience and would like to assist in troubleshooting for you. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this feedback, our team will be able to assist you accordingly. Kind regards, Rheem Australia

Like others, I’ve found it really disappointing.

I’ve moved into a property which had this already installed and it’s just not hot enough. It takes ages to heat up then when it finally gets there it’s not hot enough to rinse or wash dishes, soak stains, cleaning, etc. This also impacts greatly on water pressure when using hot water. From a safety perspective I guess it’s a good option, but surely the ability to change the setting would be better.

Date PurchasedMar 2018
1 comment
Dear Customer, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this review, our team will be able to assist you accordingly. Kind regards, Rheem Australia

Very expensive to repair

Worked Ok for 4 years. Usual problem of water taking very long time to heat. Water flow unit has died after 4 years and is a $500 part and $200 to replace. Original unit was only $826. Have decided not to fix based on other reviews here and will look at a better brand to replace with.

Date PurchasedJan 2014
1 comment
Dear Dave, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this review, our team will be able to assist you accordingly. Kind regards, Rheem Australia

METRO24 PLUS

This is a great hot water service It is very reliable& as long as you turn on the hot first then the cold it works really great.WE had a bosch before this & it was nothing but TROUBLE & A RIGHT MONGRELL IT COST US A FORTUNE IN PLUMBERS& i would not even buy a BOSH DRILL> BUY A RHEEM YOU CANT GO WRONG; KERRY.

Date PurchasedJun 2017
1 comment
Dear Kerry, Thank you for the wonderful feedback, it is always great to get feedback from customers. Have a great day ahead! Kind Regards, Rheem Australia

Unsatisfactory

I had the unit installed 8 months ago. Thought it would be great not runing out of hot water when family are home visiting.
To begin with, I use 3 litres of water to get the water to the warm stage in the kitchen. I have to boil my jug to wash my dishes as the hot water system barely reaches 40 degrees. The plumber said the strainer in my tap must have gunk in it so I replaced it. Still not hot. Then he said my 18mth old tap was the problem. Replaced that still no hot water. The pressure is so low you need the hot water tap on full to get the WARM water to flow. My husband has also insulated the pipes
Biggest disappointment and waste of money ever. Would talk anybody out of buying one

Date PurchasedDec 2017
2 comments
Dear Jenny, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this review, our team will be able to assist you accordingly. Kind regards, Rheem AustraliaTimely response from customer service

Electronics broken down after 4.5 years and needs replacing

Electronics have broken down after 4.5 years of service and needs replacing. Since when does a hot water service last 4 years? I thought I was buying a respectable brand but obviously its just crap gear and they are selling based on their name. Plumber told me Rinnai was much more reliable so I have changed to this brand.

Date PurchasedFeb 2013
2 comments
Dear Daniel, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this review, our team will be able to assist you accordingly. Kind regards, Rheem AustraliaI called customer service and was told there would be a callout fee, I think $160 plus labour at $70 per half hour plus cost of parts. I ended up installing a Rinnai infinity. I don't think this is good enough

Page 1 of 4

Questions & Answers

Rheem Metro 26L Gas Continuous Flow Water Heater intermittent hot water flow issue: Hi we are a retirement village operator and we installed Rheem 26 Gas for all our residents. One particular residents is having issue of intermittent hot water flow issue when taking a prolonged shower. Can you advise the follow two issues I have? 1) Flamesafe® overheat protection, please provide specification and explanation of what this is about and what this feature does. This is a feature for Rheem Metro 26L Gas Continuous Flow Water Heater. 2) Intermittent issue of hot water supply gets cold suddenly and get warm again after 10s-20s. Water pressure and water are perfect without any issue on water flow. The hot water suddenly changes to cold water and back to hot again. Please provide advice as to why this issue will happen when residents are taking shower halfway, without touching the tap or using water in anywhere else.
No answers

how can i test hot water flow on rheem intigrity 20 len
1 answer
We highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly

I've got this Rheem Metro 26 Max about a year old. We moved the location of it few meters due to renovations. now the water in the shower is not hot, it's just luke warm. not even using the cold water. Lucky it's Summer now. In Winter it'll be cold. Apparently it is limited to 53 degrees according to the plumber and is now adjusted so and still the same issue. Very disappointing unit. Why do they design these without thinking about heat loss in the pipes over distance. you should be able to adjust it as you like to get the right temperature. It's disappointing now that I have to buy another unit and it won't be Rheem that's for sure. Don't buy it. Don't buy an instant hot water system that is limited in temperature control to 50 degC. Unless you want the hot water system back to back with your bathroom. if you have 2 bathrooms forget it. Does anyone know how to bypass the limit of 53 degrees? Thank you.
2 answers
Dear Sam We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this review, our team will be able to assist you accordingly. Kind Regards Rheem AustraliaSam, most, and I think Metro have an allowance for this, ie long runs of pipe where water might loose temp on the way even though they are set to a certain temp. It will increase it a bit, not a huge amount. inside the cover of the heater will be a trouble shooting chart/service guide. You should find a section mentioning temperature as you describe. It will involve setting the dip switches in a certain pattern, you will have to figure that part out yourself. good Luck

Similar listings