Nice and warm
I recently had issues with my Rheem Pronto 12 so I had it replaced with a Rheem 12. Great decision because it works perfectly. My other Rheem kept having issues but Rheem support did their best to help me out at all times but it was more plumbing related that it didn't last all that long. Very happy with the new unit.
Purchased in June 2019 for $1,200.00.
A terrible buzzing sound terrible service since January still not fixed in August
I moved into a new property at 985 Heidelberg rd Ivanhoe in Melbourne that has 2 of these commercial units installed. The hot water is good but we get a strange buzzing been emitted from the hot water service room which wakes me at night 4-6 times. It lasts for anything up to 20 minutes, I have recorded the sound and video showing the sound is coming from the same unit. We have had a plumber attend on 5 occasions and Rheem have come out on 4 occasions. Every time Rheem have come they suggested 4 different reasons for the buzzing sound. The late...st was the flue which they replaced , shortly after doing the work the technicians noticed that the sound had NOT been fixed and suggested yet another reason for the sound. I am extremely frustrated as I now have to wait and call the plumber who will come back and say nothing is wrong before they will do anything. They are now even saying that this product only has a 12 month warranty which is extremely poor. I will never purchase another Rheem product as the service and products reach a new level of incompetence. I have been just advised by My plumber he thinks it is a fire risk and have lodged a formal complaint with Rheem and they still have not done anything Woeful service ! NB Rheem please do not bother with the cut n paste reply you have enough information to address and fix this horrible buzzing sound that wakes me 30+ times a week.
Purchased in October 2016.
Bipolar works when it wants to
Unit is 5 years old
Works when it wants to
Error 11 code keeps showing
Contacted Rheem on 4 occasions
To no help at all send technician no one shows
Just going to change to a Rinnai
Must be a problem unit if other people showing up with same codes
Purchased in January 2014.
Every 3-4 months or so I get the same issue.
Please ban Rheem from answering questions in this forum... No hot water and the temp of the (cold) water flashes up instead of the preset temperature. Last time I called Rheem, they got a plumber out and it miraculously started working as he arrived. He still did some "troubleshooting" for 45min which cost me dearly. Should I reset? Turn on the water with the terminal turned off?
Purchased in January 2013.
Rheem Electronic Continuous Flow Gas Water Heater 20L
Our hot water system not working since 1and half months even after the visit by plumbers advised for the whole unit change for the amount of $1400 after discount due service delay. Please advise if it is so expensive.?
Purchased in January 2010.
Useless piece of junk
This system wont work in the daytime when the sun shines on it. I can't find a plumber who has any clue how to fix it. I would love to know the secret for why this fault exists. I have replaced the power point outside and the gas pressure has been increased but still no luck and no hot water unless its dark outside.
Cold showers guaranteed
I had a continuous flow installed in beach house, average in terms of reliability but thought I’d update the copper at farm and have had nothing but trouble. Takes at least 2 minutes to start heating, very unreliable, farm is in alpine region so walking out to reset not much fun in sub zero temperatures. This unit has barely been used however has been nothing but trouble since installed and rheem dont stand by products. Avoid, avoid, avoid!
- Continuous Flow 876E16NF
- Verified purchase
From the start 29.9.2015 so now,7 mth out of waranty.This unit was usless from the start zero heat could not clean or bath ..shockin. called ex.... plumber - he said there at that degree for safty .ie day care nursing home. Well what.!!!he came in put his hand under tap? .Now also i said the water waste waiting for the hot to come is absolutely shocking waste so bad. He left no help .Now as of may 2018 its now not working Rang.rheem service just dont help at all other than scripted ...oh service agent ect out of warranty..There waranty agent m...ain..... comes out cleans? It 95$ next day not working .Now its a water inlet body assembly .Quote $411 part plus 3 hr fit $300 .or look swap to a Rheni $1100 there better we only have trouble with the rheem. This is a shocking unit has been the worst unit in my whole 50 years of hot water experience .To think not only i lost money the water bills ova the years,waste of water and total hell with greasy dishers cold water .Terrible service not good enough rheem. Where dose this leave me ripped off 3and a half yrs .mad.as......
Unit is not delivering hot water
The capacity is good, but it’s not hot. The shower temp in morning is ok, not hot, but at night it is at best Luke warm. Plumber tells me it is working to spec but if this is spec then sorry but I would not recommend it. Rather frustrated and disappointed.
Hot Water not hot
Our Rheem 27 876 series does not deliver hot water. It is not hot enough to take a bath, wash the dishes or do the laundry. It also takes so long for the hot water to come through which wastes water. It doesn't feel like it is 50 degrees which is stated as being the factory setting. We moved into a new build in November 2017 and tolerated the lack of temperature through summer but we are feeling the effects now it is winter.
I am not happy with this Rheem hot water system.
Only if you like wasting water and tepid showers
Agreed with the other 1 star posts - this item should not be available for sale as it does not do what it purports to do. With the intention of having hot water on demand as an environmental choice, it negates any energy saving benefit with an agregious waste of water - which I hear is a pretty precious commodity in Australia. The unit is mounted on the back wall of our main floor powder room, and I have yet to wash my hands with anything resembling hot water. Taking a shower results it running it for 90 seconds on full hot before it warms, then you get peaks and valleys of varrying degrees of water, the warmest lasting for only 20 seconds. There should be a recall on these Australia wide.
It takes about half a bucket of cold water before hot water sets in!
Got our house built with this system. I have been continually frustrated about the amount of water wasted waiting for the hot water to come on! Half a bucket of water actually! No wonder my water bill is so high with the amount of water wasted! Imagine that amount being water every time we take a shower or I want to hand wash a few dishes! Please do not buy this product thinking you will be saving money.
Don’t want to waste anymore money getting a plumber to check if this can be fixed. Shame on a new home. Next time I am researching every product before agreeing to purchase.
Been good till now
Have been happy with the unit since we moved in. No issues with the unit itself. Unfortunately it was Rheem customer service we found disappointing. We would have had to wait 4 days for a repair with Rheem. We had hoped for a better response considering the cold winter weather & our young family. We ended up replacing within 24hrs with a Rinnai. Hopefully their service will be better should we require it.
great for a 1 bathroom home
I have just bought the 12 litre per minute and find it very sufficient. We are only in a 1 bathroom home but wouldn't suggest this size for a 2+. Its certainly hot enough and you can't beat continuous. Also there is no pilot light so the gas is not always on. Im unaware of gas costs yet to see the efficiency compared to our old heater as we have only just had it installed.
Really poor, doesn't hold heat
My wife and I have bought a house that has a Rheem integrity 24 already installed.
After our first week we thought there was water problems. Have spent a long time trying to find out what the problem was, but now 1 1/2 years later I've found it constantly cut's out.
Very dissatisfied as purchased my house for a far price as it was supposed to have good quality gear.
Water heater hard to adjust. Its either too cold or too hot. When you get the right temperature, the hot water can go off and you are stranded in cold water. You need to turn off all and turn hot water on again then start over the adjustment. Totally unreliable.
Got a house that came with it.
Just like others, don't consider it and prepare to replace it.
Like others, I’ve found it really disappointing.
I’ve moved into a property which had this already installed and it’s just not hot enough. It takes ages to heat up then when it finally gets there it’s not hot enough to rinse or wash dishes, soak stains, cleaning, etc. This also impacts greatly on water pressure when using hot water. From a safety perspective I guess it’s a good option, but surely the ability to change the setting would be better.
- Continuous Flow 871024
- Verified purchase
Very expensive to repair
Worked Ok for 4 years. Usual problem of water taking very long time to heat. Water flow unit has died after 4 years and is a $500 part and $200 to replace. Original unit was only $826. Have decided not to fix based on other reviews here and will look at a better brand to replace with.
This is a great hot water service It is very reliable& as long as you turn on the hot first then the cold it works really great.WE had a bosch before this & it was nothing but TROUBLE & A RIGHT MONGRELL IT COST US A FORTUNE IN PLUMBERS& i would not even buy a BOSH DRILL> BUY A RHEEM YOU CANT GO WRONG; KERRY.
- ‹ Prev
- Next ›
Questions & Answers
I have a rheem 20 water heater. When i turn on the hot tap the water remains cold and a red led on the heater is blinking. What is the problem?
Well aren’t you going to put the question to your team, you are absolutely useless to anyone that has a question.
Rheem Integrity 18 is there a pilot light and how do you light it? If I turn off the gas to the unit do I have to light the unit?
Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.