Not Recommended, poor quality, poor after sales
Had our Rheem metro max 26 fitted when we built our new home and moved in July 2017. Initially was good keeping up with demand with only one minor gripe it would take a fair bit of time to get the water hot.
Recently the system failed, leaking water inside the unit causing electrical issues and requiring the complete unit to be replaced.
After contacting Rheem and them confirming it's the unit that failed and had to be replaced under warranty we were informed we have to pay the labour of $350 to have the unit replaced. I feel this is pretty...poor considering I am now out of pocket for a system Rheem essentially agree has failed due to their poor build / manufacturing quality. I would not recommend these units as it seems they're built to fail to make Rheem some extra money. After this "new one" fails it will be replaced with another Brand. We didnt have a choice as it was fitted with the new house build, but If your in the market for a new hot water system do your homework, you can do better then the Rheem.
Purchased in July 2017.
Repeated error codes after three months
After two months of use, the unit started repeatedly showing error code 76 and not producing hot water. It could be cleared by turning the unit off but the problem would return within a day. The plumber who installed it advised that he also had this problem on his own unit and on others. Rheem technician came out promptly and added a ?chip to hopefully fix the problem which was good.
However, my issue is that Rheem should not be selling a product with what would seem to be a known issue. This unit is being sold widely including at Bunnings. Not really fair for the unsuspecting buyer.
Purchased in January 2021.
- Metro 875E26 (Max)
This commentary has been previously shared with the CHOICE community, and I have not amended the item for this website.
"In November 2019, I had occasion to contribute to the topic “Replacing Gas Hot Water and Heating”.
My observation was” I changed from a gas continuous (?) hot water system to a gas instantaneous hot water system for a cost of $1320. Massive reduction in gas cost! Only downside is the 10-15 sec delay for the hot water to arrive.”
Fast forward to January 2021, or as Rheem Australia would say, 10 months outside warranty period...
Purchased in March 2017 for $1,320.00.
Not happy with this product.
It broke down under 5 years. I emailed Rheem. No warranty cover at all. They sent me a service man to check. There is nothing he can do. I was asked to get a new HWU.
Purchased in June 2015 at Summit Developments.
A faultless system
It comes with the house and land packaging. We have a little worry about it at first after seeing too many negative comments here, but to be honest the system runs so fine, hot water run so smooth when activated. The only issue is we have to wait more than 20s to get the first hot water in the bathroom’s sink in the morning, we don’t have to wait that much after that but we wish to change it to a little sooner. Anyone knows how please let us know. Otherwise, it’s a good system to go.
Purchased in January 2019.
Brilliant Gas Hot Water Systems
These Gas Instantaneous Hot Water Systems from Rheem are really great and I can highly recommend them - no lie!
I have been a Gas Installer for 30 years and I can honestly say that these systems are super reliable and great value for money.
I see some negative comments posted about these units, but I can promise you that we have never had any problems with them and have found them to provide reliable hot water - but only if installed correctly!!
There are too many so-called 'Gas Fitters' out there that take short cuts and therefore undercutt...ing other companies in order to win jobs, often the way they do this is to ignore the fact that Gas Continuous Flow Hot Water Systems MUST be installed with the correct pipe size - otherwise they simply will cause you trouble (regardless of the brand). Often we come across installations where the previous 'Gas Fitter' has removed an old system that can be operated on a smaller sized pipe, this can lead to issues with the undersupply of gas with newer or completely different models altogether.
Purchased in August 2019 at Reece.
Are we just lucky??
We have 2 of the Metro Max 16 litres/ min continuous flow water heaters installed on our 3 year old home and to be honest we were nervous (after looking at the bad reviews) when the builder told us this was their standard heater and have had good results. Well after 3 years I am pleasantly surprised at the performance of these units. (1 for the ensuite and 1 for the kitchen, laundry and main bathroom) We have plenty of water pressure in the shower (rainwater and pressure pump) and its too hot to just have it on full hot so need to add cold ...to make it comfortable. We have full flow shower heads but surprisingly the shower can be run on half flow without the hot water turning off from lack of water flow which is great as our only supply of water is rainwater (90 000 litres has to last 6-8 months). The only annoying thing is if there is a power outage the wall controllers need to be reset to be able to get hot water (bit of a pain if you dont notice before getting into the shower and waiting for the hot water to come and then realize the controller is off). Im needing a replacement for a rental property and would go this one again if it wasn't discontinued. (currently has a Bosch Hydro which has been pretty good.....also has bad reviews??) Maybe im just lucky???
Purchased in May 2016.
Sold a pup!
Similar experience to prior reviews. Since installing this unit the water pressure drops to nearly nothing for 20-30 seconds then dribbles at Luke warm and eventually gets hot. The plumber who sold it was pushy. The next plumber who came in said it had an issue. I called Rheem and the guy came and said that was normal!! It is not normal to spend $1500 on a heater that doesn’t heat and reduces water pressure. Want to return this for a refund please Raheem!
Unable to contact a representative
Firstly, the response received does not have an email address to make contact with Rheem.
Secondly, for what reason do I require Facebook. Here’s my phone number to ensure a simpler response from a Rheem customer representative- 0414136333- My email- seanmould.yahoo.com.au
This is a disgrace at the highest level.. The description of this product is nothing but LIES, there has been deliberately no disclosure on the products limitations..
I’m in the process of accumulating enough signatures, written complaints and testimonies from disgruntled customers all of whom have experienced same and similar..
I will be posting negativities regard this product to social media.
- Metro 875E26 (Max)
Very disappointed with this unit
Just ran out of warranty. Called Rheem service they charged me call out fee and and still problem wasn’t fixed . Called Rheem again to check they never got back to me. Being a builder not buying this product and recommending it to anyone. Says 10 years warranty
This should not have been allowed to be sold!!!
Purchased on recommendation from a plumber, huge mistake. In hindsight I believe he may have got kick backs from selling this rubbish.. When first used it was immediately noticeable the low temperature and the long long time before it was heated, called the installer who said he'll be back the following day, never heard from him again.. It is a disgrace that such a product could be sold. I'm able to tolerate the low temperature, but the low pressure and length of time to heat is wholly unacceptable.. I will endeavour to inform everyone and anyo...ne NOT to purchase a Rheem brand hot water system..Rheem should attempt everything at it's disposal to fix this issue.. My buyers of new blocks of land should be glad when I suggest anything else but a Rheem... NOT HAPPY AT ALL!!
Not happy about not having any hot water during power outage
We recently had a Power Outage and had no Hot Water. These new Systems are not good at these times. As the system runs off an electric Pilot system it stops Gas being provided for Appliances. I couldn't even use the Stove as all gas seems to run through this.Is there another way it works when Power goes out.
Rheem Metro 26 Max DO NOT BUY THIS HOT WATER SYSTEM
Week 1: We got Metro 26 Max for a week now. Totally disappointed in the kitchen mixer tap. Supposedly hot water cannot even move the roasted lamb fat off the dinner plates. It is just lukewarm without mixing cold water from tap. Contacted Rheem and they advised to speak to the plumber who put it in. Rheem don't care. They only care if all taps in house arent getting enough hot temperature water.
Week 2: The plumber installed the Rheem Metro 26 Max has tested the temperature at our kitchen tap this week and it was 47deg. But I tell ya! it is ...bloody luke warm. It's only just okay to wash cups & mugs after your tea & coffee. Forget about pushing greasy stuff off your plates/fry pans. If I had known this would happen I would never consider this hot water system. It is 5 or 6 Stars Energy Saving unit but bloody oath you wasted so much water going to into the drain hole to wait for warm water to come thru. Plus, boiling the kettles to get hot water to wash - I cannot see the real benefit of this Continuous Flow by Rheem. This unit definitely does not meet my family needs in the past two weeks and needing to sort this problem out now before next winter. We regretted the purchase of this Rheem Metro Max 26 very much and thinking of going back to the gas hot water tank.
Wasted money. usless . False advertising
Unit advertised 26 lpm. What it really is is 16lpm at a rise of 45c. If you want 60c water, it puts out 11 lpm which rheem states is ok for 3 bathrooms. 1 shower uses 9 litres so what are the other 2 rooms using. False advertising. Still waiting for rheem to reply which they told me was 1 day . Didnt happen
Questions & Answers
I am just getting this particular model installed today and reading all the feedback, I am worried to death about how it's going to perform? Isn't the idea behind a 'continuous' is high flow hot all the time? I will be testing your thing out and if not happy, you will find yourselves in hotwater.
We just moved into a 3 year old house coming from a electric hot water system to a Rheem Continous hot water system. Man you have to wait around 30 seconds before the water gets hot and the water flow is really weak. Can I get some asaistance or advise?
Thank you for your inquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31 due to the technical information required, our customer service team will be able to advise accordingly
When was this model heater discontinued?
Our house was built in June 2016
Get an answer from our members and Rheem representatives
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