Happy with my roof restoration
Thank you Rhino Roofing and team for restoring my roof and gutters. Chris explained the process thoroughly and all timelines were met. I found Chris to be approachable and courteous in all instances. I would highly recommend Rhino Roofing and I am extremely happy with the end result. Great work.
Poor communication causes issues
We had a quote, paid a deposit with the work to commence in 2 weeks, 2 months later, no contact, been trying for 3 weeks to make contact, left messages, texts, phone calls.
Chris eventually contacted us, explaining he had made a mistake and forgot to inform us of his holidays.
Worked completed now, to a great standard, considering the poor condition the roof was in. Looks new.
Recommend this business.
Non existent customer service
Wish I had seen these reviews before wasting a week of my time chasing someone to do an urgent job which hasnt been done. Non existent customer service. Sent text, email, called. No response to confirm booking. Tenant waited at home for nothing.
job seemed ok but paint has faded and gone in a lot of places.
Tried to contact Rhino Roofing as our roof which they renovated had badly faded and in a lot of areas has missing paint. Called the number given 1300 765 761. Get a recording of Please check the number before calling. Will have to try getting in contact from Akoonah park Market. After reading other reviews I probably won't have much luck there either. Don't know what to do? Their warranty states The colour sealant will not undergo any substantial fading or chante of colour.
Worst Customer Service Ever
Tried to call the 1300 number no answer, tried to call Chris on his mobile no answer so I left a message. After several attempts of trying to call Chris I went to Akoonah market to see him. His trailer was at the market but Chris wasn't, I spoke to the blind guy and left my details. This was 4 months ago and I still haven't heard from Chris re a quote for repairing my roof. Obviously Chris doesn't want any work and I wont be referring him to anyone.
Steer clear of Rhino Roofing Solutions
Spoke to Chris @ Rhino Roofing Solutions at Arkoonah Market Berwick for a quote, job was done by his son, paint peeling in places ,corrugated roof painting incomplete, customer service is non-existent, have been calling since Oct 2018,spoke to Chris before Melb Cup about roofing issues have not heard back from him since,would not recommend them
- Verified customer
Buyer beware. Do not use this trader
Unreliable continually makes excuses, job not completed. Continually ringing him to come back, came back once to take a look then more excuses on why he doesn’t turn up as organised, would never ever recommend him to anyone, if you are needing to catch up with him try Akoona Park market on a Sunday, he is usually hiding behind his van.
I had a quote from Rhino Roofing which seemed to be cheap and that's what I received .12 months later the paint has faded and peeled in sections .I have rang several times to get them back but its always the same excuse ill come out next week but next week never comes . Buyer Beware
Shiny and new!!
I had my roof restoration done recently and couldn't be more happy with the outcome. The quote was done within a couple of days of ringing them, they came and discussed exactly what would be happening and starting the restoration within a few days. My roof is about 30 years old and it now looks new again. It has also given my whole house a new modern look. If you want a roof redone look no further than here. Excellent service, very happy customer :)
Poor service and very poor communication
I had our roof quoted on and paid deposit, July, for clean / repair / replace broken tiles repointing and painting. Was advised job to start in approximately 4 weeks. After 4 months we called to check on start date and was told it would be soon just waiting for better weather. Waited approximately a month and still no start. Weather was still to blame but we are priority. After a number of phone calls the job was started at the end of Feb. 7 months from paying deposit. Job was completed in approximately a week, March. Before I made final paymen...t I just happened to check if the inlet pipe to my water tank was open again and was looking at the roof. To my surprise I could see many tiles that had been repaired with clear silicon and not replaced. The silicon had been put on after the roof had been painted as none of the silicon was painted. In all I found 13 tiles to be damaged and or broken and repaired with silicon. My contract clearly said broken tiles will be replaced. Before paying balance I rang to report what I had found they did send someone around same day to inspect the roof with me. In the end the tiles were replaced using my personal spare ones I had and they were painted with a brush. I was told that repairing tiles with silicon was an acceptable repair. Many of these tiles were broken in two pieces. After 8 months the roof was done. Time will tell as to the quality.
Questions & Answers
Pls advise location of this company. I have a flyer stating Surry Hills NSW but don't know if this is the same company.
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