- Verified purchase
Terrible terrible device
I was very excited when I put an order for this. At approx 150 AUD, I thought they would give some quality. The box arrived quickly but since the start, I just cant get it to work. There is no audio at all from outside to the phone. I tried all their recommendations but it doesnt work. The device would not even restart (the restart capability looks like its broken too!) You try to contact support and there is no response to emails, no chat support and calling has awfully long queues that you just cannot spend that much time during work hours. Unfortunately, I missed their return/refund times of 30 days due to personal reasons and I am now stuck with something perfect for a rubbish bin.
Purchased in June 2020 for A$150.00.
Amazing and simple
I know people that spend $thousands on home security cameras. I got mine at Bunnings for $149 on special then added a stick Up cam at $143 from JB Hi Fi and a $49 solar charger from Amazon.
So for less than $350 I have the front of my house fully covered.
Cristal clear colour day recording and sharp night recording albeit in black and white without flood lights but goes colour at night with my existing motion sensor flood lights.
I have subscription to ring at $4/month for recording. Great value.
What is also impressive is that if a camera gets stolen... ever... Ring replace it for free.
Perfect and very low cost.
Purchased in July 2020 for A$149.00.
Real waste of money and effort
I have this door bell over a year, not impressed at all.
Not reliable as every month need to contact for support as response time very late. Some time sitting in home but no ring inside and no alert on phone.
Some time, people press the door bell and I get alert/bell after they gone.
Their help centre almost not exist as their no way you can contact them directly via chat, email or phone.
I’m about to through this rubbish in bin
Amazing company, products and support m
Company is well run
Products are perfect, reliable and well made
Support services are outstanding, especially rep Bianca S.
The company is so well run, the products and features are absolutely amazing. Could not recommend any product further. I own the Doorbell Pro and Spotlight Cam battery with Solar panel The doorbell pro and spot light cam look nice, are well made, reliable
. The app features make this camera even more amazing
The support services:...My experience with rep Bianca S. on the Ring Live Chat was unbelievable. I can not believe how amazing and understanding this representative was to my circumstances. Bianca was an absolute delight to deal with, and I have honestly NEVER received such outstanding help from anyone and any company I have ever dealt with
Purchased in October 2017 at Ring for A$399.00.
Beware! Intl TX fee charged from its Australian official website!
I was odering the Video Door Bell 2 from its official website (https://au-en.ring.com/). It was listed as AUD 149. Yet I later found out my credit card was charged additional AUD 5.06 INTL TX FEE!!!
It was an website targeted for Australian customers and the price was listed in AUD. Why on earth they would charge INTL TX FEE? I sent an email to them 2 weeks ago but there is no reponse yet.
Purchased in June 2020 for A$154.06.
Laggy response and poor battery life
The system alerts you when there is a person or movement at the door. When I click to see the camera view, it is so incredibly laggy that someone would have had time to break in, steal my things and drive off down the street before the video actually played... and it isn’t a problem with my wifi! The battery life is also pathetic. Do not purchase this product, it’s not worth the money!
Save yourself the stree
This product may work for some people... but for us... it is nothing but wasted $$
I watched BH&G one night and they installed one... and I thought... this would be great.
So off we go to bunnings and purchase the video doorbell... Install it... Only to discover... It's not a "Doorbell" ... But a door alert... So if something is happening at your front door and you have your mobile in your hand... You will note the activation...
So another purchase was required... The door chime...
So purchased the upgraded model that is a wifi extender and a n...
These guys are money hungry
Its an absolute discrace protection plan - imagine if you buy an Iphone which you can make photos with but for you to be able to see the photos you will have to pay Apple an additional 40$/year - i mean what do you think of that? Feels like a rip off right... well you are doing exactly the same - greed
The "Ring 2nd Generation" Is NOT The "Ring 2"
Ring have added Today added the "Ring 2nd Generation" to there website. Confusingly in the spot the "Ring 2" used to be. The "Ring 2" has become the "Ring 3" and the "Ring 3" has become the "Ring 3 Plus"
So in order now they go:
Ring 1st Generation (720 camera)
Ring 2nd Generation (1080 camera)
Ring 3 (in retail stores as Ring 2)
Ring 3 Plus (in retail stores as Ring 3)
Not possible to purchase the required transformer
If you want to hard wire a video doorbell for a new build house then forget the Ring Doorbell as it is not possible to purchase the required transformer. Ring Australia will sell the resister, but not the transformer. Secondary retailers also sell the Ring Doorbell but not the transformer.
Not worth the money.
Difficult to set up . Not as easy as seems. Chime is bad as well. Difficult to hear doorbell ringing unless you're standing by the door ........wish I could return and get refund ,but used the product...
- Verified purchase
Even better than expected.
I bought this so the Alexa spots around our house would announce when someone rang our doorbell. What I didn't realise I'd use so much is the video of people who have approached my front door after being alerted via the phone app. I enjoy the security aspect and would recommend. The subscription to video storing is quite inexpensive.
Functions hindered by poor battery life
I bought this and was able to install it myself.
Functionally it’s not bad - the app interface is really nice, easy to have multiple residents use it. The picture quality is good and the pricing for storage reasonable. Early on I found the customer service live chat really friendly and engaging.
Unfortunately the doorbell’s battery only lasts at most a few weeks, despite it claiming the doorbell ‘may’ last several months. I engaged a lot with Ring - who gave me some advice about reducing the sensitivity etc. I did all of these things but the ...doorbell battery life has not improved. We live across from paddocks so do not have a huge amount of traffic, and I have recently become disabled so taking the doorbell apart every few weeks to charge it is quite a physical challenge. Now customer service has stopped responding. Would recommend paying for a monitored security system instead.
won't connect to ring wifi for setup
I changed internet provider and have to redo setup but the ring wifi won't connect. The 'community help' is of no use and there is no Australian help number listed. Previously it had its problems (as per other comments) but worked most of the time. Now it functions as a doorbell only which is not what it was purchased for
Bought one of these as concept sounds great, rechargeable battery, connection to multiple devices, no need to wire. Truth is first one failed within 4 months. Contacted customer service, sent a replacement, which is faulty. Doesn't connect, no workaround seems to do the trick. Attempted to call Ring, have been on hold on 4 occasions for 20 minutes at a time at which point my patience runs out. Turns out it is very easy to over engineer. Simple push and chime doorbell is what I'm buying next.
Worked for one day
Installed with assistance of electrician and worked great for 1 day. Lost connection to the internet and now will not reconnect despite trying every troubleshooting option outlined.
No other devices having trouble connecting to internet.
Return policy is very restrictive - waste of money
Purchased in March 2020 at Qantas store.
The motion sensor detects cars going past despite repeated adjustments to the settings.
The battery needs changing every few weeks.
The "guaranteed" security screws can be undone with a small flat blade screwdriver.
For some reason people don't actually press the button, they just knock in my door. Either it doesn't look like a doorbell to most people, or it doesn't work when they press the button. A big waste of money, time and effort. Doesn't really do what it's supposed to.
Avoid at all costs, Existing Ring User .
Avoid at all costs, I was with ring for 2 years and they have failed at every chance. Don’t waste your money, The device failed at many occasions, the company does not care what happens to missed and missing recordings from their data base very unreliable system have switched to another company. go on youtube and watch comparison reviews they you will see how bad this device is.
Questions & Answers
Is subscription for ring 2 available in Australia I have sent all the information including account number but i can’t get it why
Sorry but no idea - I was not even remotely (no pun intended) interested in a subscription process for it, so did not even attempt to follow through. I must admit that I had no idea that the system was actually linked online back to ring at all - and would NOT have gone ahead with the purchase had I known that.
Just read that with the door bell pro that even though it’s hard wired if the internal non serviceable battery goes flat the door bell video etc is useless, it was in another review I read. Looks like I’ll be looking for some thing else after all these bad reviews
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