POS - Do not waste your money.
Purchased 17.10.2019, spur of the moment thinking it would fit the 'gap' in my home security network. How wrong I was.....the camera lens couldn't be tighter it they tried focusing through a needle hole. The packaging states 5 minutes to set up. On what planet?? Tried connecting, disconnecting, re-connecting, deleting app, reloading app, re-entering account details, resetting wifi router, restarting phone but still the error message comes up 'unable to save your preferences' and 'there was an error, please try again later' when I trie to ac...tivate live mode. Unfortunately I forked out the $40 for the yearly subscription, so nearly $200 spent on this piece of junk. Won't bother to return it cause i'm likely to punch the sales person when he tells me my internet strength isn't strong enough or some other BS. Just don't buy it. Buy an Arlo system - it costs a bit more but does everything it says it will, with no headaches. If I could give negative 5 stars for ease of use I would!
How this is totally useless product is legal to sell in Australia Bewilders me!
Bunnings Used to be a fantastic store they couldn't have praised this product to me anymore :( Australia is where all the millions of crappy products come now. #LimaDeclaration
RING: 15-20 second delay before able to view live view is NOT good enough. saved vids gone unless one signs up for subscription after 30 days. Ring CHIME unable to detect or setup. Tried phoning assistance with an Australian number but was transferred overseas. Support is useless.
When you take it back apparently everyone knows they don’t work.
When we finally took it back after 3 months of mucking around with the support/call centre offering up fixes that they know don’t work we were told that just about everyone brings them back. I will take responsibility for not reading product reviews before I bought it. Cost me $300 dollars in sparky bills putting a power outlet in the roof, changing the transformer they sent out, re-wiring etc. All the same issues as already posted here. I can’t believe 1. They are still allowed to sell them. here
2 The great reviews on tech sites that obviously are not true.
Cannot complaint. Better then expectation
After reading lot of bad reviews i still tried this ring product recommended by my friend, i would say its fantastic. Camera clarity, voice clarity , motion sensors, wifi connectivity. Tick all the boxes. I bought it with Chime just to make sure there is home bell also ringing.
Highly recommended product.
58 days to receive a refund!
The product is fine, but the processing system is definately broken.
I bought two ring cameras. I decided on a different ring camera, so I returned the two I no longer needed. Although ring received the cameras that were returned, they failed to return the money to my Paypal account. When I called regarding the order, they stated they had been quite overhelmed with returns, so it was nothing personal. Did I mention that they had the return for 58 DAYS! **Watch your credit card statements if you return items to ring. If I had not followed my statements, I am pretty sure they would continue to be overwhelmed with returns, and I would have never been reimbursed for the returned products.
Purchased in June 2019 for $365.00.
VERY BAD CHOICE BUY A RING PRODUCT
The Ring video doorbell and related products is very expensive products. The information provided by salesmen is always incomplete and hide thinks important like after 2 month you have to join a plan from Ring to have full access of important features of the products like access to a recorded videos captured by your door bell at very high cost $$$, this is a different form of scam...first buy and after still pay...
My advice is clear DO NOT BUY ANY RING PRODUCTS special door bell and related accessories
Purchased in June 2019 for $400.00.
It is too slow to actually see who is at your door.
The ring was easy to set up with the battery. Unfortunately the suggested 6 month battery life was not the case for us. Our battery lasted 2-3 months, so we are looking into hard wire options.
We love the doorbell being remote camera, as it means my kids can chat with my husband who works away. Prob why the battery life ran down, although, they dont call him more than once a week.
The most annoying part is the lag between hearing the door chime and being able to see who is at your door. The 3 second lag between the house chime and my phone ch...
Not very good
The doorbell was reasonably easy to set up although I had to do a hard reset so I'm guessing my unit was refurbished...
The infra red night mode is overly sensitive, so because there is a street light in the distance my night mode doesn't work. Ring need to allow users to change the sensitivity or out night mode on a timer.
Also since Amazon bought ring you can't set the ring doorbell to work with Google home.
I would not recommend until ring fix these issues and stop the anticompetitive non support of Google home.
Difficult to install, then it doesn't work
The ads say 5 minutes, it took over an hour and could not be done in 5 minutes, ever. Then it didn't work after 30 minutes, and customer support blamed me, saying the voltage was too low. That is incorrect, the voltage is fine, the product is poorly conceived and sold.
Purchased in June 2019 for $250.00.
Ongoing cost, poor reliability, constant drop outs
Unless you pay a monthly fee, you cannot view who has been at the door, and by the time the doorbell connects to your phone through the app, the person who was at the door is long gone.
Makes life harder, not easier
Have had the doorbell for over 6 months and I cant think of a single occasion where it worked well or smoothly. It add elements of complication to a simple process or ringing a doorbell. By the time it comes to the phone and connects, the person ringing has already left!
Purchased in January 2019 for $300.00.
Connection issues camera glare etc
Modem is 5m from door still has connection issues, yet I can stream Foxtel or any other video online fine.
Camera glare and the sun is opposite side of house.
Probably better of 4g and separate camera to button to minimize glare
Reason for only 1 year warranty
Worked well at start but then issues arose. Wifi connectivity problems even with Chime Pro, screws strip out really quickly (has to be removed to recharge), unit not weather proof as they claim - died after 2 years of use. Obviously why only 1 year warranty. Don’t recommend. Customer service non existent. Probably ok if small property with installation undercover and router nearby.
Bought this product in good faith from Curry's. At no point did they say there was a monthly charge! Plus by the time the bell rings and phone connects too late!
Purchased in April 2019 at Currys for $203.99.
- Verified purchase
Our doorbell the Ring video doorbell 2 is under the porch at the front door, easy to setup but I had to try to connect to the WiFi a couple of times.
The laptop you're using with the Ring app, displays a picture of anyone approaching the front door, and tinkles, my iPhone X tinkles too, and a notification comes down, you have to open the iPhone opens when you press the notification with facial recognition. At night it’s a black and white video and during the day it's a good colour video slightly fish eye.
I've the chime as well, with the wifi ...
Ring Rip off
I purchased the standard doorbell 6 months ago. It kept its charge for the first month, then i had to charge it every two days which is a real pain. It also has no volume, to the point where i would answer it and could the guy standing in the video frame but no sound other than white noise. When i asked for a refund they totally refused and tried to sell me an upgrade!!! WTH.... There are other Doorbells out in the market that will work better and have a customer service that looks after their customers rather than try to rip them off further. Do not buy one these as it will work for a month, without sound, then you will have to charge it every two or so days!!!
Purchased in November 2018 for $170.00.
Great idea, too slow to be useful
The Ring doorbell is too slow to be usable. It does what it is supposed, but by the time I receive a notification that someone is at the door, they have usually already left before I get to the door or the app opens to use the talk feature. I have missed several deliveries for this reason and had to go to the post office or courier depot to pick them up.
We have 100mbps NBN internet with multiple wifi routers in our house, one being less than 5 meters from the Ring doorbell so it is unlikely there is an issue with our connection.
The design is solid and waterproof, but the battery doesn’t last very long considering how big the unit is, even with motion detection turned off.
It was great! For a while
I've had the Ring Doorbell for a while now and until recently it worked pretty well. I mainly use it to be notified if someone comes to the door and to record who it was and it does this fine. The two way video, however, really struggles. Even with 100mb/40mbs Internet, it doesn't cope. Recently though the unit just stops working. It not longer alerts and it drops off the network frequently. I re-charge, it , reset it completely, and this usually fixes it for a day or so, then it stops working. Now even a reset won't fix it so it has to go in the bin. I contacted support about it and they never got back to me. Now trying to find another brand that does the job.
Purchased in January 2018.
I subcribed a $30 plan on the 6 april and my card has been charged $43.55 I sent 2 messages for to know why without any answers...It is not fair to propose a price and charge more without the customer consentment , but for to send junk mail they know your email address very well I receive one each day and I never asked to receive the offers or newsletter I didn't recomend them at all
Purchased in April 2019.
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Questions & Answers
Just read that with the door bell pro that even though it’s hard wired if the internal non serviceable battery goes flat the door bell video etc is useless, it was in another review I read. Looks like I’ll be looking for some thing else after all these bad reviews
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