3 photos
Ring Video Doorbell

Ring Video Doorbell

  • MPNs: 8VR1S5-VAU0 and 8VR1SZ-SEN0
1.9 from 311 reviews · View Statistics
See the Best Door Security Products in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Ring

Pros

Great video quality

Cons

Need to buy a subscription to access videos
Motion alerts arrive too late
Connection is unreliable

Reviews

  • Build Quality
    2.8 (147)
  • Value for Money
    1.7 (149)
  • Ease of Use
    2.2 (149)
  • Night Vision
    2.8 (110)
  • Motion Detection
    2.7 (122)
  • Ease of Installation
    2.9 (127)
  • Connectivity / Reliability
    1.8 (130)
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Reviewer Photos & Videos

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Jim S.
Jim S.Metropolitan Adelaide, SA

If I could give 0 stars I would

published

Purchased in .

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Paul P.
Paul P.Greater Melbourne (Inner), VIC

Lousy product

published

I have Ring 2 Doorbells, 3 Ring cordless security cameras and 1 Ring wired camera. These are fitted to separate addresses so I had to buy 2 plans so I can have monitoring history. Doorbells are slow in response and if you try to answer caller remotely they go away. Cameras continually drop out and live view doesn't work most of them time. There is no support!

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MFontana
MFontanaVictoria

Pathetic customer service

published

The staff are very polite and that’s where it ends. You have to make multiple calls to follow up the problem you are having and get different information from everyone you speak with.

This is not the problem I’m having and need help with just additional annoying features. The night vision is poor and no matter how much you change your motion detection zone the battery will go flat picking up every car that drives past.

The fact that Ring monitor this listing and there is not one reply from them speaks volumes about how poor this company is to deal with.

Go with a reliable company like google save your money & sanity and avoid Ring.

Purchased in at Amazon for $249.

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Anthony Pellegrino
Anthony PellegrinoGreater Melbourne (Inner), VIC

Worse customer service trying to get a faulty one ( one that blew up) replaced was a NIGHTMARE

published

Blew up
two months and 10 calls to get a replacement
they kept ordering a replacement but it never shipped
i wasted hours trying to fix the issue with customer service who would hang up

Purchased in at Officeworks Online store for $180.

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  • Value for Money
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SSB
SSBGreater Melbourne (Metropolitan), VIC

Be Wary and Consider Google Nest - Ring has Zero Customer Service

published

We made a purchase via Ring that they subsequently lost. We have made a mountain of effort to obtain a replacement/refund but they have been absolutely horrendous to deal with.

Purchased in for $388.

  • Value for Money
  • Ease of Use
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sparkyy35
sparkyy35
  • 7 reviews
  • 2 likes

Woeful

published

As [Name Removed] said from last year to this year the basic plan has increased 25% I will not be waiting for the next
year. They have lost my business, permanently!

  • Incentivised Review No
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Paul
PaulN
  • 3 reviews

Avoid

published

Works for a week, then refuses to work again. It blames the internet, which of course is nonsense because everything else in the house works. Buy a new one, same thing happens. Move the doorbell to right next to the modem. Blames the internet again. Total rubbish, not fit for purpose, breach of consumer warranty and I can’t be bothered dealing with them.

Purchased in .

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Daniel E.
Daniel E.Perth, WA

Subscription trap

published

Have to subscribe to be able to look at recorded video. Can not record to my own hard drive. They have decided to put subscription for basic plan up by 25%.

Purchased in .

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Charmaine
CharmaineVictoria
  • 8 reviews

Love this product!

published
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MarnieJ
MarnieJ
  • 2 reviews

Battery failed at 13 months.

published

Internal battery failed 13 months after purchase. RING would not refund item nor my subscription (which was only renewed a month prior). Wanted me to BUY their solar charger to keep the battery working. They only refunded my subscription after I started quoting Australian Consumer Law. My local Bunnings refunded the unit on goodwill. RING - your customer service sucks.
Never again!

Purchased in for $148.

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  • Value for Money
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Kim
KimPerth, WA

Average

published

Laggy, unresponsive when viewing footage. When on highest motion setting seems to only capture tail end of whatever started recording. Pre record feature is standard for many simpler lower spec devices but seemingly not for this. Alerts to Android mobile unreliable, and not always delivered. On occasions they are delivered, often done so approximately 5 minutes after registered. This is case when only using doorbell feature too. Pretty confident it's not the wifi network as gives same response at all hours of day and night whether or not there are other devices on same network, and no problems with streaming on same network at any time of day or night when connected.

Purchased in at Bunnings Warehouse.

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DO NOT PURCHASE UNDER ANY CIRCUMSTANCES

published

We have had our two stick up cams replaced twice and they still won't work, they have said they will send replacements and don't so I have to call again and run through the same story each time, I have spent countless hours dealing with this company and they are a nightmare. THINK TELSTRA LEVEL FRUSTRATION. They are currently sending me the same cameras so I can call back and let them know that they don't work either, they want more money to send me the upgraded cameras!! why would I do that if the current ones don't work!!

  • Incentivised Review No
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Bart
Bart
  • 15 reviews
  • 10 likes

Need to pay a monthly subscription to use the thing

published

I bought this doorbell not having read the reviews before hand , a big mistake. The doorbell works and initially I was happy with it. However, I was not told that a monthly subscription was required if I wanted to keep viewing the camera ! Totally misleading and in Australia actionable by the ACCC . The sensor is triggered by passing cars so you get a ring even when there’s no one at the door . The fact that you can’t look at the camera via your mob is frustrating.

Purchased for $75.

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There are better options with no subscription

published

Unwanted gift. Needs an ongoing subscription fee so I just gave it to my dad to use as a dumb door bell. There are many better products with no subscription.

Purchased in for $149.

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Ivo. L
Ivo. LSydney, NSW
  • 2 reviews
  • 1 like

A wifi safety gimmick.

published

The camera always lags and cuts off no matter how strong the wifi is.
Do research and shop for something better, don't waste your money like I did on two flood light cameras and a door bell. Useless.

Purchased in at Ring for $1,400.

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Questions & Answers

Paul D.
Paul D.asked

Can shared users both delete history?

No answers
Angela P.
Angela P.asked

Just had Ring doorbell pro 2 installed and it can't connect to our Wifi..we are on NBN network..Any ideas to rectify this please.?

No answers
Tom P.
Tom P.asked

Is subscription for ring 2 available in Australia I have sent all the information including account number but i can’t get it why

1 answer
Jim S.
Jim S.
See all Ring Video Doorbell questions

Get an answer from our members and Ring representatives

Details · 

Features:

It can be useful to see who’s at your front door when you’re not at home and Ring’s Video Doorbell offers a nifty solution.

Video Doorbell uses motion sensors to detect when someone is at your door, sends a notification to your smartphone which you can use to watch a live-view of the feed. The videos can be stored in a cloud or downloaded later with a subscription to Ring Protect - starting at $4 per month, free for the first 30 days.

It is powered by a rechargeable battery or can be hardwired into your existing system and comes with these features:

  • 720P HD video & two-way talk
  • Advanced motion settings
  • Night vision
  • Built-in rechargeable battery
  • Standard 2.4 GHz WiFi connectivity
  • Works with Alexa

Reviewers thought:

A popular complaint reviewers had was that the motion notifications arrive too late and the live stream lags, therefore a visitor has often left before they can watch the live video. Many of the features, such as watching old footage, cannot be accessed without the monthly subscription, and therefore the product is severely restricted without it.

CategoryDoor Security Products
Price (RRP) $149.00
FeaturesLive Viewing, Motion Detection, Night Vision and Two-way Audio
TypeDoorbell
VideoYes
Manufacturer Warranty1 year(s)
Visit official website
  • GTIN14: 00842861110227
  • GTIN12: 842861100358
  • MPN: 8VR1S5-VAU0 and 8VR1SZ-SEN0

Extra Information

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