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- 10 reviews
- 2 likes
Basic Info: Installed in 2001, reviewed in 2022, running flawlessly on a 2 storey 4 bedroom house, placed right outside the downstairs bathroom, and we INSULATED the hot water pipe. This is in Sydney. It's fine even when it's 5 degrees outside. We are happy with water at 50° as stated on the box. And naturally there is a short wait for hot water. Those details help. This is the Rinnai infinity 26. Natural gas model made in Japan (see photo). Apparently it lasts 25 years on average. Ours still runs flawlessly. Never serviced. No maintainance nee...
Read moreded it seems. So when it eventually dies, we will get another. Simple. And below are my comments which relate mostly to my hypothesis about why there is an alarmingly high number of 1 star reviews (which makes no sense). So be careful judging these units based on the numerical average ! And by the way, my motivation for reviewing this is simply that aneighbour had their old Bosch system break down and they asked for a recommendation. So I went and looked at my unit to see what to is. I am not incentivised for tis review in any way. So first , let me say, if you live in a super cold alpine region, or don't have mains gas, maybe check with an experienced plumber or your neighbours first. Or do research on making this unit serve your needs. There are new models with temperature controllers nowadays too!. And if you live a high water pressure area with really high pressure water coming out of old pipes and old taps and shower heads, and are about to do a renovation, you will need to adjust your expectations significantly to the new world of water saving fittings and slower hot water. But we get used to anything.Purchased in .
- Build Quality
- Cleaning & Maintenance
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Have recently had this unit installed and it works very well apart from the main shower where it seem to struggle to deliver sufficiently hot water for a shower everywhere else in the house water temperature is great we do have solar but this should not be affected is there anyway to overcome this issue
Purchased in .
- Incentivised Review No
- Household Size 2 person(s)
Hi Rlombardini,
We appreciate you taking the time to provide us with a positive review.
We would recommend calling our technical team on 1300 555 545 to get some further advice on your shower issues....
Installed in 1988 in my newly built home! Those days these hot water systems were unheard of !!
I was lucky that I saw this product on a show called beyond 2000 and thought I have to put this in my house ! Lucky Bunnings stocked it then . So 23 yrs on in a two bathroom 2 storey home still working perfectly ! Never had issues with it ! I have 2 controllers .
Now Iam building a new townhouse and have chosen the rinnai 26 for my new build ! Amazing product .
Purchased in at Bunnings Warehouse.
- Build Quality
- Value for Money
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We are pleased to hear your twenty three year old Rinnai Continuous Flow Unit is exceeding your expectations.
Rinnai Australia pride themselves in having superior products and ensuring that our custo...
Read moremers are satisfied with them and the service we provide.- 2 reviews
- 1 like
Takes time to reach max temperature. Can run cold at times. Especially in downstairs shower. Not working upstairs. They came to check and charged $224 to say unit working ok. Had new meter but no change. However second and third plumber stated Rinnai not reliable and they wouldn’t touch or recommend them, especially 2 story houses.
Suggest one looks elsewhere when buying a new Hot Water Service.
Purchased in .
- Build Quality
- Value for Money
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Hi Val,
We have sent a private message to discuss the matter further....
Read more Thanks, Rinnai AustraliaFind out how Rinnai Infinity Range compares to other Gas Continuous Hot Water Systems
Know better, choose better.
- 2 reviews
I bought this 32 enviro unit in 2020, and wish to heaven I hadn’t ! It wastes so much water waiting for the water to come through (approx 6 litres every time you turn on the tap and the unit is close to our kitchen). The further away the unit is, the more water and gas you waste. I contacted Rinnai Customer Service who did answer my email, but could not have cared less and told me after $5,500 outlay it was working as designed and just get used to it ! If I could afford to have it removed I surely would go back to a Rheem storage unit. Do not waste your money on Rinnai - they take your money and run !
0 out of 10
Purchased in .
- Build Quality
- Value for Money
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Hi aussieboy65,
We have sent a private message to discuss the matter further....
Read more Thanks, Rinnai Australia- 10 reviews
- 17 likes
I spent a year building 3 rooms above my home in 1996 and finished it all with installation of a Rinnai Infinity 20 hot water system. Now, in December 2021 and it still runs like clockwork. In fact to my shame it's the first time I've looked at cleaning the inlet filter (and it basically didn't need cleaning).
That's 25 years of not even thinking about my hot water system - unbelievable and no question whatsoever about what we'll choose as its replacement should one be needed
It served 5 people for 15 years and has whittled down to just we 2 now
Purchased in at Sydney Appliances for $970.
- Build Quality
- Value for Money
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Hi Steveo56,
We are pleased to hear your Rinnai Infinity 20 is exceeding your expectations....
Read more Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide. Thanks, Rinnai Australia- 2 reviews
- 2 likes
So disappointed in this unit. Thinking great never run out of hot water and didn't have to wait an hour after someone else. But the water isn't hot enough to wash my dishes. I have to boil the kettle. I have rung back the plumber as was told from Rianni and he said nothing is wrong. I can but my hand under the water and believe me it's not hot. The service at Rianni is no help as they will charge to come out and have a look at the unit which is unfair. I would like to be able to increase the temperature of the unit. The only bonus is th...
Read moreat 2 people can have a shower at the same time and the water doesn't go cold but the temperature does drop. All I want is the water to be hotter in the kitchen and laundry. Please Rianni help me out here. And also all 3 control panels are at 50 and in use light is on.Purchased in .
- Noise Level
- Incentivised Review No
- Functionality
- Temperature Consistency
- Heating Speed
Hi Paula B,
Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3)....
Read more Technical can talk more into how the system operates and suggest a solution based on your particular application. Thanks, Rinnai AustraliaRelated Articles
- 64 reviews
- 30 likes
I've only been using the new Rinnai HW system for a few days and already I can tell it is far superior. I had the notorious Bosch hydro HW system which was always troublesome and it was hard to get a plumber who knew how to service it. In late September 2021 .... no hot water so instead of mucking around trying to get it serviced I had it changed over to a Rinnai Infinity system. one of the best decisions I ever made . . . so far. :)
Purchased in .
- Build Quality
- Value for Money
- Incentivised Review No
Hi Mallymuff
We are pleased to hear your Rinnai Infinity hot water unit is exceeding your expectations....
Read more Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide. Thanks, Rinnai Australia- 6 reviews
- 11 likes
I purchased an Infinity 32 on demand hot water. The water never gets hot enough for a decent shower or washing dishes. I bought 4, 12 years back and they were excellent and still going but the new digital ones are useless. Its going to cost $225+ for Rinnai to visit and hopefully adjust it. But I doubt if they can do anything. Do Not waste your money if you want a decent hot shower !!
Purchased in .
- Build Quality
- Value for Money
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Hi steadyeddie
We have sent a private message to discuss the matter further....
Read more Thanks, Rinnai AustraliaI must apologise. It seems somehow an LPG unit was installed instead of a Natural Gas one. Expensive mistake for Rinnai to attend for $225 just to tell me that as well as the cost a new unit.
hello on reflection I think it would be more efficient to change my unit to Natural Gas as the serviceman suggested. I can return the one i bought. Can you please give an indication as to how long the...
Read more process will take. I was told a manifold would have to be ordered in. edwardFind out how Rinnai Infinity Range compares to other Gas Continuous Hot Water Systems
Know better, choose better.
- 2 reviews
- 2 likes
I had a Rinnai Infinity 32 Enviro installed and paid over $5000 for it; but I really do wish I’d just replaced my old Rheem hot water storage unit !
The Rinnai product wastes huge amounts of water waiting for the water to get to the taps; on average 6 to 8 litres every time.
Most Aussie companies are making products that save water, but No not Rinnai ! They think wasting water is perfectly acceptable ! They inform me it is working to manufacturer specifications ! I find this totally unacceptable in a drought ridden country !
My advice; look at different manufacturers and choose something other than a Rinnai
Purchased in for $5,500.
- Build Quality
- Value for Money
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Thank you for your review Steven, as a trusted brand for over 50 years, Rinnai place a strong emphasis on the quality of our products and are always striving to improve our customer experience. We wi...
Read morell pass your comments onto Management. Thanks, Rinnai AustraliaI’ve already dealt with your customer care department and also a couple of managers - who I found really couldn’t have cared less !
I’ve contacted A Current Affair who will be in touch soon
- 13 reviews
- 17 likes
Purchased May 2021.
Specifically called the Rinnai support team prior to purchase to check what happens after a power outage and was assured it there will be "no problem". (I called because I noticed other reviews about the system staying off after a power outage).
So based on the install today and testing : if there is a power outage to the unit it default to OFF.
This makes sense in Japan (Country of manufacture) where the philosophy is "unless I turn something on, it is off" (and that includes hot water - I have lived there).
In Austra...
Purchased in .
- Build Quality
- Value for Money
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Hi Andrew,
Thanks for the review....
Read moreThank you for your enquiries, we have gathered the following information to answer as best as possible; The Infinity with a controller, will always require the on/off button on the wall control to be reset, in the event of a power outage. This is a necessary safety feature where one or more controllers are installed. An Infinity without the wall control, will automatically reset to standby once the power is restored, and re-ignite when there is a call for hot water. Furthermore, different models have different fixed or maximum set temperatures, depending on whether they are designed to provide 50 degree, 60 degree or Solar 70 degree hot water, and have different plumbing requirements to match. We can suggest using the Infinity Touch type unit, with a wireless remote control, to be our most advanced product, or adding a second controller into the kitchen or ensuite as an alternate and immediate solution. Thanks, Rinnai Australia- 3 reviews
15 Year later an now the system changes temp get 12 error code Turn of Power then all Good.But will be exchanging for another Infinity 26.or maybe the B26.sO OFF TO THE RINNIA SUPPLYER FOR ME
Purchased for $1,200.
- Build Quality
- Value for Money
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Hi FAIR DINKUM,
We are pleased to hear your Rinnai NFINITY 26 exceeded your expectations.
...
Find out how Rinnai Infinity Range compares to other Gas Continuous Hot Water Systems
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Hi we have turned off our mains water for repair and now have no hot water apart from luke warm in the bathroom all 3 control panels are on 50 and the in use indicator light is only coming on in the bathroom which is offering warmish water .. any suggestions?
Purchased in at The CPAP Clinic Physical store for $2.
- Build Quality
- Value for Money
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Hi Lucas, thanks for the question. Our technical help desk can help troubleshoot with you and can be reached on 1300 555 545 option 3.
Thanks
Rinnai Australia
- 5 reviews
- 2 likes
Recently replaced my Chromagen storage/Infinity 20 gas boost solar system with a Rinnai Eternity 26 touch.
There is a similar lag time from faucet opening to when you get hot water, and depends on distance of the unit and length of insulated copper pipe to outlet, not surprisingly.
Unlike the Chromagen the delivery by the Rinnai system is indeed continuous and not interrupted. The temp. for the shower is hotter than the previous even set at 50 degC.
The external system set up is neater, tidier and space friendly. Removal of the roof panel ...
Purchased in for $1,200.
- Build Quality
- Value for Money
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Hi chuck h.,
We are pleased to hear that you are satisfied with your Rinnai Infinity 26 Touch....
Read more Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide. If you require technical assistance or advice, please contact our Technical Help Desk on 1300 555 545 (option 3). Thanks, Rinnai AustraliaRinnai might want to pick up the service standards on its robot phone operating service but it it does seem to be the norm nowadays, particularly bad with government departments and is hardly best pra...
Read morectice unless you are Methuselah. PS given that you have had several comments in relation to the transceiver and electrical outage a Best Practice approach would be to try it out in the lab and iron out any faults not use customers as system testers!!!!!!Hi Chuck h,
Thank you for your feedback....
Read more Thanks, Rinnai Australia.- 12 reviews
- 8 likes
We have Cabin park with LPG gas and approx. half of them are rinnai ones. Never had a problem with any yet...
They may not be the cheapest but do you really want reliability or problems with the cheaper ones?
Purchased in .
- Build Quality
- Value for Money
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Hi Mark505,
We are pleased to hear your Rinnai Infinity 20 is exceeding your expectations....
Read more Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide. Thanks, Rinnai AustraliaQuestions & Answers
I have flushed my Rinnai B16 water heater cleaned filter but it still makes a humming sound
two problems I have no hot water during a blackout, is there someway to manually start the unit. second problem after running hot water for a few minutes then turning off, it runs cold again when turned on until it heats up again
Hi Mum of 3,
Thanks for the question. Unfortunately, this unit requires electricity to function. We would recommend contacting our technical team for further advice on 1300 555 545 for the temperature issue.
Thanks
Rinnai Australia
Is there a similar unit that can be manually started during blackout or do I need to go to a storage tank
Our unit used to operate at up to 55 degrees but now won't hold a temperature over 40 degrees. There are three keypads attached to the unit including a bathfill controller. What is likely the problem?
Check what temperature your controller is set at .
Hi Malcolm D.
Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3)....
Read more Thanks, Rinnai AustraliaGet an answer from our members and Rinnai representatives
Details
Rinnai Infinity 26 Touch3.8(13) | Rinnai Infinity 163.1(19) | Rinnai Infinity 203.2(26) | Rinnai Infinity 262.7(80) | |
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Category | Gas Continuous Hot Water Systems | Gas Continuous Hot Water Systems | Gas Continuous Hot Water Systems | Gas Continuous Hot Water Systems |
Price (RRP) | 1650 | 1195 | 1395 | 1650 |
Release date |
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Hi Alan inner west,
We are delighted to hear of your positive experience with your Infinity hot water unit. You have raised some great points in your post regarding knowing how continuous flow units work and the expectation of what they do....
Read more Rinnai Australia are constantly innovating across our product line to ensure maximum efficiency and reducing our environmental impact. We wish you many more years of reliable hot water. Thanks Rinnai Australia Rinnai are constantly innovating with our products