Rinnai Infinity Range

Basic Info: Installed in 2001, reviewed in 2022, running flawlessly on a 2 storey 4 bedroom house, placed right outside the downstairs bathroom, and we INSULATED the hot water pipe. This is in Sydney. It's fine even when it's 5 degrees outside. We are happy with water at 50° as stated on the box. And naturally there is a short wait for hot water. Those details help. This is the Rinnai infinity 26. Natural gas model made in Japan (see photo). Apparently it lasts 25 years on average. Ours still runs flawlessly. Never serviced. No maintainance nee...

Have recently had this unit installed and it works very well apart from the main shower where it seem to struggle to deliver sufficiently hot water for a shower everywhere else in the house water temperature is great we do have solar but this should not be affected is there anyway to overcome this issue

Installed in 1988 in my newly built home! Those days these hot water systems were unheard of !!
I was lucky that I saw this product on a show called beyond 2000 and thought I have to put this in my house ! Lucky Bunnings stocked it then . So 23 yrs on in a two bathroom 2 storey home still working perfectly ! Never had issues with it ! I have 2 controllers .
Now Iam building a new townhouse and have chosen the rinnai 26 for my new build ! Amazing product .

Takes time to reach max temperature. Can run cold at times. Especially in downstairs shower. Not working upstairs. They came to check and charged $224 to say unit working ok. Had new meter but no change. However second and third plumber stated Rinnai not reliable and they wouldn’t touch or recommend them, especially 2 story houses.
Suggest one looks elsewhere when buying a new Hot Water Service.

I bought this 32 enviro unit in 2020, and wish to heaven I hadn’t ! It wastes so much water waiting for the water to come through (approx 6 litres every time you turn on the tap and the unit is close to our kitchen). The further away the unit is, the more water and gas you waste. I contacted Rinnai Customer Service who did answer my email, but could not have cared less and told me after $5,500 outlay it was working as designed and just get used to it ! If I could afford to have it removed I surely would go back to a Rheem storage unit. Do not waste your money on Rinnai - they take your money and run !
0 out of 10

I spent a year building 3 rooms above my home in 1996 and finished it all with installation of a Rinnai Infinity 20 hot water system. Now, in December 2021 and it still runs like clockwork. In fact to my shame it's the first time I've looked at cleaning the inlet filter (and it basically didn't need cleaning).
That's 25 years of not even thinking about my hot water system - unbelievable and no question whatsoever about what we'll choose as its replacement should one be needed
It served 5 people for 15 years and has whittled down to just we 2 now

So disappointed in this unit. Thinking great never run out of hot water and didn't have to wait an hour after someone else. But the water isn't hot enough to wash my dishes. I have to boil the kettle. I have rung back the plumber as was told from Rianni and he said nothing is wrong. I can but my hand under the water and believe me it's not hot. The service at Rianni is no help as they will charge to come out and have a look at the unit which is unfair. I would like to be able to increase the temperature of the unit. The only bonus is th...

I've only been using the new Rinnai HW system for a few days and already I can tell it is far superior. I had the notorious Bosch hydro HW system which was always troublesome and it was hard to get a plumber who knew how to service it. In late September 2021 .... no hot water so instead of mucking around trying to get it serviced I had it changed over to a Rinnai Infinity system. one of the best decisions I ever made . . . so far. :)

I purchased an Infinity 32 on demand hot water. The water never gets hot enough for a decent shower or washing dishes. I bought 4, 12 years back and they were excellent and still going but the new digital ones are useless. Its going to cost $225+ for Rinnai to visit and hopefully adjust it. But I doubt if they can do anything. Do Not waste your money if you want a decent hot shower !!

I had a Rinnai Infinity 32 Enviro installed and paid over $5000 for it; but I really do wish I’d just replaced my old Rheem hot water storage unit !
The Rinnai product wastes huge amounts of water waiting for the water to get to the taps; on average 6 to 8 litres every time.

Most Aussie companies are making products that save water, but No not Rinnai ! They think wasting water is perfectly acceptable ! They inform me it is working to manufacturer specifications ! I find this totally unacceptable in a drought ridden country !
My advice; look at different manufacturers and choose something other than a Rinnai

Purchased May 2021.
Specifically called the Rinnai support team prior to purchase to check what happens after a power outage and was assured it there will be "no problem". (I called because I noticed other reviews about the system staying off after a power outage).
So based on the install today and testing : if there is a power outage to the unit it default to OFF.
This makes sense in Japan (Country of manufacture) where the philosophy is "unless I turn something on, it is off" (and that includes hot water - I have lived there).
In Austra...

15 Year later an now the system changes temp get 12 error code Turn of Power then all Good.But will be exchanging for another Infinity 26.or maybe the B26.sO OFF TO THE RINNIA SUPPLYER FOR ME

Hi we have turned off our mains water for repair and now have no hot water apart from luke warm in the bathroom all 3 control panels are on 50 and the in use indicator light is only coming on in the bathroom which is offering warmish water .. any suggestions?

Recently replaced my Chromagen storage/Infinity 20 gas boost solar system with a Rinnai Eternity 26 touch.

There is a similar lag time from faucet opening to when you get hot water, and depends on distance of the unit and length of insulated copper pipe to outlet, not surprisingly.
Unlike the Chromagen the delivery by the Rinnai system is indeed continuous and not interrupted. The temp. for the shower is hotter than the previous even set at 50 degC.
The external system set up is neater, tidier and space friendly. Removal of the roof panel ...

We have Cabin park with LPG gas and approx. half of them are rinnai ones. Never had a problem with any yet...
They may not be the cheapest but do you really want reliability or problems with the cheaper ones?