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Rinnai Infinity Range

Rinnai Infinity Range

26, 20, 16, etc... (See All)
3.1 from 227 reviews · View Statistics
See the Best Gas Continuous Hot Water Systems in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Build Quality
    3.6 (34)
  • Value for Money
    3.1 (35)
  • Cleaning & Maintenance
    3.9 (28)
  • Noise Level
    3.7 (33)
  • Smells of GasYes (3) · No (30)
  • Temperature Consistency
    3.1 (34)
  • Heating Speed
    3.1 (34)
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Alan inner west
Alan inner westSydney, NSW
  • 10 reviews
  • 2 likes

Excellent - so read reviews carefully, not just the stars...

published
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Purchased in .

  • Build Quality
  • Cleaning & Maintenance
Rinnai
Rinnai A.RinnaiSend a private message
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Rinnai B20

published

Have recently had this unit installed and it works very well apart from the main shower where it seem to struggle to deliver sufficiently hot water for a shower everywhere else in the house water temperature is great we do have solar but this should not be affected is there anyway to overcome this issue

Purchased in .

  • Incentivised Review No
  • Household Size 2 person(s)
Rinnai
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Kris
KrisGreater Melbourne (Inner), VIC

Installed in 1988 and still going strong !!

published

Installed in 1988 in my newly built home! Those days these hot water systems were unheard of !!
I was lucky that I saw this product on a show called beyond 2000 and thought I have to put this in my house ! Lucky Bunnings stocked it then . So 23 yrs on in a two bathroom 2 storey home still working perfectly ! Never had issues with it ! I have 2 controllers .
Now Iam building a new townhouse and have chosen the rinnai 26 for my new build ! Amazing product .

Purchased in at Bunnings Warehouse.

  • Build Quality
  • Value for Money
Rinnai
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Val
Val
  • 2 reviews
  • 1 like

Rinnae4 weeks old, so much trouble. Especially upstairs.

published

Takes time to reach max temperature. Can run cold at times. Especially in downstairs shower. Not working upstairs. They came to check and charged $224 to say unit working ok. Had new meter but no change. However second and third plumber stated Rinnai not reliable and they wouldn’t touch or recommend them, especially 2 story houses.
Suggest one looks elsewhere when buying a new Hot Water Service.

Purchased in .

  • Build Quality
  • Value for Money
Rinnai
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aussieboy65
aussieboy65
  • 2 reviews

Absolute Waste of water and money

published

I bought this 32 enviro unit in 2020, and wish to heaven I hadn’t ! It wastes so much water waiting for the water to come through (approx 6 litres every time you turn on the tap and the unit is close to our kitchen). The further away the unit is, the more water and gas you waste. I contacted Rinnai Customer Service who did answer my email, but could not have cared less and told me after $5,500 outlay it was working as designed and just get used to it ! If I could afford to have it removed I surely would go back to a Rheem storage unit. Do not waste your money on Rinnai - they take your money and run !
0 out of 10

Purchased in .

  • Build Quality
  • Value for Money
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Steveo56
Steveo56Sydney, NSW
  • 10 reviews
  • 17 likes

The best home appliance we've ever had - 26 years old

published

I spent a year building 3 rooms above my home in 1996 and finished it all with installation of a Rinnai Infinity 20 hot water system. Now, in December 2021 and it still runs like clockwork. In fact to my shame it's the first time I've looked at cleaning the inlet filter (and it basically didn't need cleaning).
That's 25 years of not even thinking about my hot water system - unbelievable and no question whatsoever about what we'll choose as its replacement should one be needed
It served 5 people for 15 years and has whittled down to just we 2 now

Purchased in at Sydney Appliances for $970.

  • Build Quality
  • Value for Money
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Paula B.
Paula B.
  • 2 reviews
  • 2 likes

Not hot enough

published

Purchased in .

  • Noise Level
  • Incentivised Review No
  • Functionality
    • Temperature Consistency
    • Heating Speed
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mallymuff
mallymuffGreater Melbourne (Inner), VIC
  • 64 reviews
  • 30 likes

Replaced troublesome Bosch HW system for Rinnai Infinity

published

I've only been using the new Rinnai HW system for a few days and already I can tell it is far superior. I had the notorious Bosch hydro HW system which was always troublesome and it was hard to get a plumber who knew how to service it. In late September 2021 .... no hot water so instead of mucking around trying to get it serviced I had it changed over to a Rinnai Infinity system. one of the best decisions I ever made . . . so far. :)

Purchased in .

  • Build Quality
  • Value for Money
  • Incentivised Review No
Rinnai
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steadyeddie
steadyeddieAU
  • 6 reviews
  • 11 likes

Disappointing

published

I purchased an Infinity 32 on demand hot water. The water never gets hot enough for a decent shower or washing dishes. I bought 4, 12 years back and they were excellent and still going but the new digital ones are useless. Its going to cost $225+ for Rinnai to visit and hopefully adjust it. But I doubt if they can do anything. Do Not waste your money if you want a decent hot shower !!

Purchased in .

  • Build Quality
  • Value for Money
Rinnai
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steadyeddie
steadyeddie

I must apologise. It seems somehow an LPG unit was installed instead of a Natural Gas one. Expensive mistake for Rinnai to attend for $225 just to tell me that as well as the cost a new unit.

steadyeddie
steadyeddie
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Steven
Steven Southwest, VIC
  • 2 reviews
  • 2 likes

Water wasting nightmare !

published

I had a Rinnai Infinity 32 Enviro installed and paid over $5000 for it; but I really do wish I’d just replaced my old Rheem hot water storage unit !
The Rinnai product wastes huge amounts of water waiting for the water to get to the taps; on average 6 to 8 litres every time.

Most Aussie companies are making products that save water, but No not Rinnai ! They think wasting water is perfectly acceptable ! They inform me it is working to manufacturer specifications ! I find this totally unacceptable in a drought ridden country !
My advice; look at different manufacturers and choose something other than a Rinnai

Purchased in for $5,500.

  • Build Quality
  • Value for Money
Rinnai
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Steven
Steven

I’ve already dealt with your customer care department and also a couple of managers - who I found really couldn’t have cared less !
I’ve contacted A Current Affair who will be in touch soon

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Andrew
Andrew
  • 13 reviews
  • 17 likes

Good, but power outage will cause no hot water

published

Purchased in .

  • Build Quality
  • Value for Money
Rinnai
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FAIR DINKUM
FAIR DINKUM
  • 3 reviews

15 Year and now for a New one 'NOT BAD AT ALL"

published

15 Year later an now the system changes temp get 12 error code Turn of Power then all Good.But will be exchanging for another Infinity 26.or maybe the B26.sO OFF TO THE RINNIA SUPPLYER FOR ME

Purchased for $1,200.

  • Build Quality
  • Value for Money
Rinnai
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Gas Continuous Hot Water Systems

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Lucas Kroussoratis
Lucas KroussoratisCentral Highlands and Goldfields, VIC

Turned water off at main for tap repair now no hot water

published

Hi we have turned off our mains water for repair and now have no hot water apart from luke warm in the bathroom all 3 control panels are on 50 and the in use indicator light is only coming on in the bathroom which is offering warmish water .. any suggestions?

Purchased in at The CPAP Clinic Physical store for $2.

  • Build Quality
  • Value for Money
Rinnai
Rinnai A.RinnaiSend a private message

Hi Lucas, thanks for the question. Our technical help desk can help troubleshoot with you and can be reached on 1300 555 545 option 3.

Thanks
Rinnai Australia

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chuck h.
chuck h.Greater Melbourne (Outer), VIC
  • 5 reviews
  • 2 likes

Get yourself into hot water.

published

Purchased in for $1,200.

  • Build Quality
  • Value for Money
Rinnai
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chuck h.
chuck h.
Rinnai
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Mark505
Mark505MELBOURNE
  • 12 reviews
  • 8 likes

Great Units We have many of them

published

We have Cabin park with LPG gas and approx. half of them are rinnai ones. Never had a problem with any yet...
They may not be the cheapest but do you really want reliability or problems with the cheaper ones?

Purchased in .

  • Build Quality
  • Value for Money
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Questions & Answers

ken c.
ken c.asked
Infinity 16

I have flushed my Rinnai B16 water heater cleaned filter but it still makes a humming sound

No answers
Mum of 3
Mum of 3asked
Infinity 26

two problems I have no hot water during a blackout, is there someway to manually start the unit. second problem after running hot water for a few minutes then turning off, it runs cold again when turned on until it heats up again

2 answers
Rinnai
Rinnai A.RinnaiSend a private message

Hi Mum of 3,
Thanks for the question. Unfortunately, this unit requires electricity to function. We would recommend contacting our technical team for further advice on 1300 555 545 for the temperature issue.
Thanks
Rinnai Australia

Mum of 3
Mum of 3

Is there a similar unit that can be manually started during blackout or do I need to go to a storage tank

Malcolm D.
Malcolm D.asked
Infinity 24

Our unit used to operate at up to 55 degrees but now won't hold a temperature over 40 degrees. There are three keypads attached to the unit including a bathfill controller. What is likely the problem?

2 answers
Kris
Kris

Check what temperature your controller is set at .

Rinnai
Rinnai A.RinnaiSend a private message
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Rinnai Infinity Range

Details

Compare all 10 Rinnai Infinity Range
CategoryGas Continuous Hot Water SystemsGas Continuous Hot Water SystemsGas Continuous Hot Water SystemsGas Continuous Hot Water Systems
Price (RRP)1650119513951650
Release date
Compare all 10 Rinnai Infinity Range
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