Rinnai V1200 / V1500 Questions

Jason M.2y · V1200 / V1500

Rinnai v1200 second time now I turn hot tap on no water comes out leave mixer tap on hot slightly for few minutes then starts flowing

Rinnai DM 2y

Hi Jason M,

Thank you for the question, we would recommend booking a service call. Please refer to our website with the following link external link .

Thanks,

Rinnai Australia

bob w.2y · V1200

what is the flow rate

Rinnai DM 2y

Hi Bob,

Thanks for the question.

The flow rate is 16 litres per minute with a 25 degree rise.

Please contact our technical helpdesk should you require any further assistance on 1300 555 545.

Thanks, Rinnai Australia.

Craig R2y · V1200 / V1500

Does the V1200 have a backup ignition in case of power failures. We have had a few failures and no hot water as it won’t ignite? Is there any easy solution?

Rinnai DM 2y

Hi Craig R, Thanks for the question. The Infinity products use 240 volts for ignition and to run the appliance. Constant 240 volts is required, and pure sine wave invertor generator may resolve the problem.

We would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Janice J.3y · V1200

Our unit keeps shutting off and doesn't get any hot water through. We have to go outside to switch it off and on again a few times to get it to work? it is a V1200 bought in 2009.

Rinnai DM 3y

Hi Janice J,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Paul D.3y · V1500

Gas bottle ran out last night and I switched to a new bottle now hot water service won’t light. You can hear a ticking then sometimes it will ignite for a second then goes out

Rinnai DM 3y

Hi Paul D, Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3). Alternatively, you can book a service call. Please refer to our website with the following link external link

Thanks, Rinnai Australia

Zoltan T.3y · V1500

Gas, water supply, electricity all OK. but no water coming from the hot water tap. Filter cannot be blocked completely and suddenly?

Rinnai DM 3y

Hi Zoltan T,

Thank you for your question.

We would recommend booking a service call. Please refer to our website with the following link external link

Thanks, Rinnai Australia

Ricky W.3y · V1500

Hi - I've had an issue for the past few years. When i turn on the tap, it takes a little while (say 2 minutes) for the water to go from room temperature to warm.

What would be the best solution or should I arrange for the unit to be serviced?

Rinnai DM 3y

Thank you for the question Ricky W,

We would recommend booking a service call. Please refer to our website with the following link external link .

Thanks, Rinnai Australia

Costa3y · V1500

I have the V1500 and would like to know if it requires servicing at regular intervals even if working well?

Rinnai DM 3y

Hi Costa, We would suggest referring to your state's gas appliance servicing recommendations. external link . Regards, Rinnai Australia

shirl713y · V1500

What to do went the temperature changes in the shower with out us adjusting it

Rinnai DM 3y

Hi shirl71, Thank you for your question.

We would recommend contacting the Rinnai 1st Care team on 1300 555 545 to be provided with technical assistance or book a service call. Thanks Rinnai Australia

Valerie W.3y · V1500

Can I switch my Rinnai v1500 off at power point when we are away

Rinnai DM 3y

Hi Valerie, Thanks for the question. Yes, that will be fine. The only risk, in the unlikely event that if there are frost conditions the frost protection will not be able to come on. Please contact our Technical help desk on 1300 555 545 for further assistance.

Thanks, Rinnai Australia.

Shelley F.4y · V1200 / V1500

My system has stopped heating the water, dfoes this mean l need to get a new system or can it be repaired

Rinnai DM 4y

Hi Shelley, Thank you for your question. We would recommend booking a service call. Please refer to our website with the following link external link or phone 1300 555 545. Thanks, Rinnai Australia

Sue B.4y · V1200 / V1500

How do I reset pilot light on rinnai 1500

Rinnai DM 4y

Hi Sue B, Thanks for the question.

We would recommend contacting our Technical team on 1300 555 545 for further advice.

Thanks Rinnai Australia.

Lelie Z.4y · V1200

i have a rinnai v1200, just in the last few days the water is not hot, just warm coming out of tap, clean filter in heater and ckecked gas, all clean and plenty of gas, any idea lelie

Rinnai DM 4y

Hi Leilie Z,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Carolyn B.4y · V1200

Hi have a v1200....its started leaking from inside the unit ...is it a component that could be replaced ?...

Rinnai DM 4y

Hi Carolyn B, It will depend on tthe parts and age of the unit as to whether parts are still available. Our technical team can confirm with tthe full model and serial number on 1300 555 545 option 3. The details can be found on the left hand side of the unit on the data plate.

Thanks Rinnai Australia

Simone M4y · V1200 / V1500

We lost power today and now our Rinnai V1500 is not working, the pilot light just continually tries to light. How do I reset the unit ?? It’s on LPG

Rinnai DM 4y

Hi Simone M, Thanks for the question. You will need to turn off the power point, unplug for 30 seconds or more, plug back in and turn back on, operate a hot water tap and see if it heats up. If this does not work you will need to check that the power point has power and that the LPG cylinder is full.

Alternatively please contact our 1st care service team on 1300 555 545 to make a service booking.

Thanks, Rinnai Australia

Carl S.4y · V1200

I have a leaking hot water tap point and wish to change the washer. Do I just turn off the cold water flow to the unit to stop water to the hot water tap?

Carl

Rinnai DM 4y

Hi Carl S,

We would recommend turning the power and the cold water supply to the unit.

If you have any issues, or technical team is avaiable on 1300 555 545 option 3.

Thanks Rinnai Australia

Sue T.4y · V1500

We have a v1500 water heater. In the shower the water will all of a sudden go cold and then it takes a couple of minutes to get hot again. What could be causing this

Rinnai DM 4y

Hi Sue T,

Thanks for your question.

Please contact our Technical Helpdesk for assistance on 1300 555 545.

Thanks, Rinnai Australia

Alan L. 4y

Test your gas supply first.If you have a gas stove ,do you get normal flame or is it lower than normal? If so then its your out side gas supply

Sue T. 4y

The gas supply to the stove is normal.

Dave4y · V1200 / V1500

Can temperature controls be fitted

Rinnai DM 4y

Hi Dave, You can add temperature controllers to the V series units but it will depend on the age of the unit and specific model whether they are compatible with the current controllers. Our technical help desk can help on 1300 555 545 option 3. They will need the model and serial number of the unit. These can both be found on the on the date plate on the left hand side of the unit. model number begins with REU.

Thanks Rinnai Australia

Patricia D.4y · V1500

Can you add a wireless water temperature controller to Rinnai V1500 system?

Rinnai DM 4y

Hi Patricia D, Thanks for the question, you can add controllers onto certain models depending on age. On the side of the unit there will be a model number beginning with REU. If you can confirm this model number our technical team can advise if the controllers are compatible.

They can be reached on 1300 555 545 option 3.

Thnaks Rinnai Australia

Christina4y · V1500

Hi, We have a Rinnai V1500 gas hot water unit. It seems to be making a continual humming noise throughout our ensuite as it's on the outside of that wall. We have been in this house for 10 years...so unit is clearly older. Is the unit on the way out?

Rinnai DM 4y

Hi Christina, Thanks for the question. We would recommend contacting our Technical team for further advice on 1300 555 545, alternatively you can also book a call for someone to attend with the Rinnai 1st care team also.

Thanks Rinnai Australia.

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