Bought this unit about 4 years ago and have never used it due to the noise .
Being at home due to covid thought I would look for a fix but after reading the reviews it turns out this is just junk..
Unfortunately I cant change it because my glass splash back is cut to fit it.
Not only is it noisy it doesnt seem to suck much .
From now on I will read reviews before I buy anything
Poor Light Life
Unit looks great and I have no issues with extraction or noise really its just a fan and will be noisy. However the LED lights, which are expensive to replace have both died within a few years the first in the first year. The second now gone it just under 3. As previously mentioned they are expensive as it looks like the whole fitting has to be replaced . Thinking of writing it off and going for another brand.
Retraction of lack of Extraction!
I wrote the review "Not fit for purpose" on 24 July. We had Robinhood contact us and arrange a serviceperson to come and inspect. It turns out the "butterfly" flaps that open and close were stuck and this is why the extraction was not operating correctly. Whilst the flue kit was installed correctly because of the short neck base where the 'butterfly flaps sit they were not lifting. (Possibly due to the concentina type of ducting, very commonly used). To remedy it we bought a small length of plastic pipe (150mm diameter) which meant the flaps c...ould open unempeded. This in our opinion is a design fault. The butterfly flaps should be able to open within the unit. An extra peice of rigid duct could be included with product or they make the 'kneck' a bit longer so that the flaps can open within it. Otherwise there should be more detail in the installation and type of ducting used. Of course the silver foil flexi ducting is the most common for obvious reasons. Rigid ducting also reduces noise. Now that the flaps are working properly the extraction is much better, however it is still a very noisy unit....we cannot have a conversation while it is on (ear muffs required) We chose this because of the space we had to work with and look (openness of the glass) Otherwise as per previous homes we would use a 'power pac' unit. Lucky I'm not a messy cook, so I only put it on when absolutely required....
- Verified purchase
Would never have believed that something from what is supposed to be a leading brand could be so noisy. Unfortunately we had our splashback made to fit the rangehood and now that it needs replacing (no fault of the machine - mice have chewed through wiring) we are going to have to replace it with the same item as we are unable to find a similar sized item. I guess it will just have to look pretty when the lights are on as we won't be using the exhaust fan...
Don't Purchase Very Noisy
Purchased this range hood on Harvey Normans recommendation they have had no BAD feedback only complaint is the glass collects dust. Well it is so noisy you can't hear anything in the background to the extent you end up turning it off just to get rid of the noise. A pair of ear muffs should be recommended when you purchase this range hood looks lovely but totally unserviceable.
I bought this range hood through JB and was told it was the dux nutts... well yea its not! its loud, the fan made weird
sounds like the bearing had gone in it and also the two lights that come with it blew in the first week (yes I did have the range hood placed to the recommended height) I called Robinhood for warranty and I got this lady who was soo unhelpful and rude and told me the light bulbs were not under warranty. by the way I couldn't find the light bulbs anywhere!!!! I don't recommend this rangehood at all! its cheap and you get what ...
Poor excuse for a rangehood.
The rangeghood looks good however it does not do what it should. It is incredibly noisy does not suck much air at all. The kitchen has to be cleaned regularly to remove the greasy mess that should have gone into the rangehood.
Do not waste your money on these type of rangehoods, they dont work...
Do Not Waste Your Money
We purchased the what we thought was a reputable brand at a (RWV3CL9G Robinhood Wall Canopy curved glass 90cm Vetro Rangehood) at the bargain sale price of $400.
We should have just thrown our hard earned money in the garbage. Exactly where this machine is going.
Yes it looks good, but worse than the ridiculously loud noise is the fact that. It does not even suck steam from boiling water! It makes no difference if you have it on the lowest or highest settings!
Hold a tissue under the vents. And it doesn't even move!
The steam actual...ly goes everywhere - Except - for in the vents! The glass then fogs up and water drips down either side. The Robinhood contracted repairer came to our house and looked at how it worked. Nice guy, but said there was nothing wrong with it - That is how it is.
Jet engine noise
really disappointed with this rangehood, I had reservations about purchasing it for my new kitchen, visited the good guys on a number of times as our kitchen was purchased from them, spoke to our sales guy each time about my concerns to only be told that it was their bestselling rangehood and they never had a complaint about the unit!!! It's so loud I call it my jet engines, so people please read the reviews first before purchasing your appliances, I know I will be from now on!!
noisy even on lowest setting!
Bought this as recommended by a saleslady at good guys. It was cheap compared to other brands. It has good suction, but is VERY noisy!!!! The old rangehood that we had was elfa(bought by the previous owner) which we had to replace as the motor had burned out, I'd say that old rangehood's highest setting noise wise is comparable to robinhood's lowest setting! Should have checked reviews before buying.
Now I know why Good Guys didn't have it plugged in for display testing. Bought it for my mother inlaw but even on low speed it's just so loud even louder than the 20 year old unit we replaced it with. Led lighting is really poor. Looks good but just a complete noisy dud.
Overall I think we are disappointed, it looks so good & it was well priced.
But the noise, at any fan speed setting, is overpowering.
Our installation had to be "recirculating", which is never a first choice option.
Several aspects of the method of installation I question, but they seem to be accepted by "the trade" so no more on that.
Regarding effectiveness in the recirculating situation:
Fails utterly to prevent odours from pervading the house but when the standard filters were washed after about 4 weeks use it was clear that a substan...
Exhaust speeds useless
Recently had one installed in my new kitchen. It looks very nice but the exhaust speeds on it are useless. Very little difference between low and high. I thought something was wrong with it but the technician installed a new board and it was just the same. When I phoned up service they told me it was supposed to be like that and they were very abrupt. They told me to take it back to the people I bought it from. After listening to other range hoods it definitely does not have 3 very distinct speeds.
Useless exhaust speed control
Looks good, but worked for five years before a switch fault
For an expensive kitchen item was disappointing. When it worked it looked great, but the switch failed after five years, and the entire unit had to be replaced. The electronics are Chinese, so not much point trying to repair the unit, if anyone was able to for a fair price.
Design and looks.
Cooking oil accumulated inside the fan, and the electronics should be more reliable for the price.
makes more noise than the kids
Had this 4 days and sick of the rattling and vibration already. Today the highest fan speed stopped working. Because it has been installed i had to do a warranty claim. Couldn't just take it back to store. Spent weeks looking for a decent one that had plenty of suction and this one does excell in that area. Should have just gave the old thing a good clean and stuck it back in. Way quieter and nearly as sufficient. Does have modern appearance and i do love the LED lighting. We purchased it for features such as, dishwashable filters, LED lights, thermal shutoff and delay shut off. Shame about its reliability and noise.
Features and appearance
way too noisy and unreliable
Questions & Answers
Hi. I have purchased the RIV3CL9G, I have just noticed in the box “island” Robinhood Can this be wall mounted?
Good afternoon, the model that you have is an island rangehood and is unable to be wall mounted , we would suggest returning it to place of purchase and request a wall mounted model. If you require further assistance please give our customer care team on 1300 739 033 .The team at Robinhood.
I have the RWV3CL9G which was already installed in this house when we bought it. One of the lights is out and I can’t find a way to gain access to it and change it. I have no manuals and don’t know the part number, etc. Any advice?
Sell the house! that's what we did! Jokes aside, we had a flickering bulb, which we tried to change as well. Never got round to it. I used to give it a tap to stop it flickering. A bit of a worry I know. As nice as they look, I too will be paying more money for a better quality range hood.
Good morning Bern, thanks for contacting us with regards to your rangehood, if you would like to call our customer care team on 1300 739 033 one of our consultant will arrange to send you an instruction manual and assist you with replacement globes. Thanks the team at Robinhood.
Many thanks, Alexis. I did as you suggested. They pointed me to the nearest vendor who in turn sourced a replacement lightbulb and also emailed me the manual. I was lucky that my model is newer and it seems that for older models, replacement lightbulbs is not feasible. I had tried to replace the lights with a generic 12V LED but it was futile. I have to question the need to use non-standard items (very expensive and hard to obtain) in the design.
Anyway, the light is now fixed.
As for functionality, the range hood is loud but not much more than previous ones I've used in other dwellings, all reasonably new models by other brands. I agree that there is little or no difference between the lower, mid and higher settings, but the important thing is that it does work at my place. And it looks great! Everyone who comes to visit has something positive to say about the kitchen.
I may not have bought it, but I am certainly not unhappy with it!
Looks like we have the same issue as gonads63. We purchased it from Harvey Norman Rotorua in November and only just had it installed with an electrician. They are rubbish and we want our money back to spend on something better. I will be contacting them once this lockdown covid thing is over.
Hi there, please give us a call once your isolation is over and we will endeavor to assist you with your rangehood.
1300 739 033 is the number for our customer care team. The team at Robinhood.
Hi Alexis. Our electrician has been out at our expense to solve the issue with the flaps not opening. The flaps simply should not extend above the flange, which is the cause of the problem. The fix entailed extending the flange with pipe so the flaps could open un-impeded as per gonads63's issue on this forum. This is clearly a design fault that Robinhood new about based on gonads63 review and post and yet nothing has been done prior to my purchase. I have photos I can show you. Our electrician is going to charge us to rectify this design fault and I am going to pass the account on to Rotorua Harvey Norman for at least a credit for the costs. Be aware this was the curved range hood. The Adonis 900. A more expensive model than the one that Gonads63 had. Our Electrician says the product is not fit for purpose as we had to introduce another product (pipe) to fix the issue. There is no indication within the installation instructions that a fault would arise from using the type of ducting we have.
Hi there Kiwi Andy, thanks for the feedback from yourself and your electrician with regards to the installation of your rangehood we will pass your comments on to our marketing and developments teams.
The team at Robinhood.
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