Royal Brunei Airlines

Royal Brunei Airlines

2.8

136 reviews · Statistics

PositivevsNegative
43% · 5869 · 51%

Value for Money
2.2 (27)
Transparency
2.3 (16)
Seat Room
3.0 (18)
Food
2.9 (18)
In-Flight Service
3.2 (20)
In-Flight Entertainment
2.7 (19)
Wi-Fi
1.0 (3)
Brand Manager for Royal Brunei Airlines? Claim your listing.
See the Best International Airlines in 2024 as rated by Australians on ProductReview.com.au.

Reviews

136 reviews
Emily R.
Emily R.2 posts
  Verified

Extremely limited customer service skills and didn’t offer good advice

Royal Brunei Whatsapp chat agent has extremely limited customer service skills and didn’t offer good advice. My husband was hospitalised for two weeks for Covid in Rome. I was alone in a foreign country and having fever. I was extremely stressed and having a headache! I requested a refund for my flight from DXB to BWN but the chat agent asked me to email their call centre. The call centre ignored my emails. The agent could have advised me to reschedule my flight so it will remain active and I could change it for other destinations or transfer to another traveller by paying a fee. They were absolutely unempathetic. Ill trained agent and unresponsive call centre! Show details
  • Thumbnail
  • Thumbnail
Damon K
Damon KVICGreater Melbourne (Inner), VIC10 posts
  Verified

Excellent value and a decent service :)

Four flights across four months and all were punctual, clean, with good service and decent in flight entertainment. For the price it was excellent. Would happily fly RB again!
Abbie S.
Abbie S.
 
nckbzn
nckbzn
 

Great staff, great service

Despite being challenging passengers, changing the dates of our flights on numerous occasions, cancelling some flights , the airline and staff were always understanding and helpful, I have become a member and will use RB on every occasion I can . Show details
Food
In-Flight Entertainment
  • Thumbnail
Stewart
StewartVICGreater Melbourne (Inner), VIC7 posts
  Verified
Neha dubey
Neha dubey
 
  • Thumbnail
  • Thumbnail
Michelle
Michelle5 posts
 

Poor service

We prebooked seats but our seats was assigned to someone else. Poor service
Nasrin
NasrinVICGreater Melbourne (Inner), VIC2 posts
 

Change our flight

I bought my tickets with Royal Brunei in July last year for December January in September they emailed us and told us our flights cancelled and they couldn’t accommodate us with the time we wanted to travel. It was disappointing because we couldn’t buy other tickets by that time all other flights tickets were much expensive. And I couldn’t go and see my family . Show details
Value for Money
Transparency
atif
atifAustraliaVictoria10 posts
 

Excellent airline, amazingly polite people with best service

Nothing to say much but an airline, was best by all means. The most impressive is, most humble people I have ever met. Regarding booking it was third party so few hassles, still accommodated my required. Regarding Wifi its strange, I have never heard that any airline in the world giving free wifi? ..... nothing to complain Show details
Seat Room
Easy
EasyVICGreater Melbourne (Inner), VIC
 

WAITING FOR OVER TWO MONTHS FOR LOST LUGGAGE

My wife's luggages weren't received on 26 Nov 2022.
Now it's 11 January still missing. Show details
Value for Money
Food
In-Flight Service
In-Flight Entertainment
Matthew E.
Matthew E.5 posts
 

Late, Late, Late and more Late

If you don't mind missing flights to your connecting destinations then this is the airline for you. Guaranteed to make you Late or miss your connecting flight. Basically if you want to feel respected as a customer then don't ever fly with this mob. Show details
Iram S.
Iram S.2 posts
 

Very disappointing!

Changed my daughter’s ticket twice from dubai who was coming to attend wedding of her sister without any notice!
Hels
Hels
 

In flight staff lovely but otherwise poor experience

Paid additional fee to get a seat selection for 15 hour LHR to Brunei flight. Seat recline was broken which meant a very cramped and more uncomfortable than usual flight.
Original flight from Brunei to Melbourne was cancelled meaning I had to cut short my trip.
Flights from LHR and Brunei were both delayed.
Excessive additional bag checks for transiting passengers added to delay and discomfort. Would not recommend.
In flight entertainment limited and free earphones terrible - could barely hear and it was mono. Show details
Value for Money
Seat Room
In-Flight Service
Jackie
Jackie
 

Unable to reach

I’ve tried calling Royal Brunei on multiple occasions and emailing them as well from Australia after having my flight rescheduled 3 times and then cancelled. I need to be in London before Christmas Day and they have changed my flight so many times to land after Boxing Day. I’ve tried asking for a refund and calling constantly and there’s no way to get through. How can anyone get contact with Royal Brunei as I’m stumped as I’m meant to be leaving in 6 weeks I don’t know what to do Show details
Melbournite
Melbournite2 posts
 
Value for Money
Transparency

Questions & Answers

Kristine Jezreel D.
Kristine Jezreel D.

hi guys any one flown royal brunie to manila where the flight layover time was an 1 hour 20 mins layover is the flight often missed thnks

Ishpa S.
Ishpa S.

Hello, I will be flying to Dubai (RBA) to do my internship at UAEU. My friend and I have different fare type (booking class), so is it possible for us to seat together when we both check in together?

Jerry J
Jerry J  

Upon check in they will usually oblige and let u seat together. All depends how busy the flight will be for the sector. Good luck!

roie
roie

hello
If I take alcohol on board can I drink it on board? And will ant of it be confiscated in a stopover in Brunei - I'm going to London.
Also, How much alcohol can be taken in check-in luggage please?

Jerry J
Jerry J  

Firstly, u cannot get through the gates before boarding. Your bags are checked by border control and if u succeed then air crew could confiscate your alcohol i guess it's a mark of respect.

See all Royal Brunei Airlines questions

Details

CategoryInternational Airlines
Home CountryBrunei Darussalam
RouteInternational
Airline Type Full-Service
International
Economy Included Carry On Luggage Limit 7kg
Economy Included Checked In Luggage Limit 20kg
Visit official website

Contact info for Royal Brunei Airlines

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed

Extra Information

Brand Manager for Royal Brunei Airlines? Claim your listing.
China Southern Airlines
Korean Air
Xiamen Airlines
Southwest Airlines
EgyptAir

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.