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Royal Brunei Airlines

Royal Brunei Airlines

2.8 from 122 reviews · View Statistics

Reviews

  • Value for Money
    2.1 (16)
  • Transparency
    2.0 (7)
  • Seat Room
    3.1 (12)
  • Food
    2.9 (11)
  • In-Flight Service
    3.0 (13)
  • In-Flight Entertainment
    2.6 (12)
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Shocking service- trying to get a refund due to COVID 19

published
Value for Money
Transparency
Dismayed
DismayedGreater Melbourne (Inner), VIC

Weeks and weeks of lies

published

Tried to get refunded in March for cancelled flights , they are trying to take processing fee and oblivious to the fact they can’t honour the flight due to the restrictions of Covid 19 ( yeah!)
Been told done on certain date , told to contact bank , given the runaround .
Still no refund in our account.
You must take matters further with this lot as they are being told from the airline how to handle customers .
The fact that we will never use them again doesn’t cut much I know, as they couldn’t give a toss clearly , but people be warned in a problem they are useless albeit cunning.

Incentivised ReviewNo

Disappointed customer

published

Since covid19 I have contacted Royal Brunei Airlines since the beginning of March for a refund for 4 adults. They have made so many excuses, but I still have no refund. I’m so disappointed with their service and the lack of knowledge and understanding of what’s going on around the globe. Customers should not have to wait 4-6 weeks for a refund, and if that is the case I’ve waited my time, and it’s not a small amount of money. You need a wake up call Royal Brunei.

Value for Money
Transparency
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Jerry J
Jerry JVictoria
  • 5 reviews

Poor Customer Service

published
Value for Money
Transparency

Wonderful Service on board the plane but scum baggage handlers? They are criminals yes in burieni

published
Value for Money
Seat Room
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The reviewer stated that an incentive was offered for this review

Nill
NillVictoria

Stolen Luggage $500 lost.

published

First let me say, in flight the staff are very nice, snacks and drinks make the rounds regularly. I had 2 4 flight in total with Brunei to and from Japan, 2/4
However, on my flight to Tokyo about $500 worth of luggage was stolen right out of my suitcase as Brunei was my connecting flight I didn't notice until i arrived in Tokyo.

Wish I could give a better rating, but luggage handlers that thieve from travellers is simply unacceptable.

Value for Money
Transparency
James
JamesGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 3 likes
  • Verified

Poor service and stinky hotel stay due to flight delay

published
Value for Money
Transparency
Jenna
Jennamelbourne
  • 39 reviews
  • 31 likes

Royal Brunei Airlines

published

We booked a Royal Brunei flight from Melbourne to London return in economy class. Expecting the usual "knees under the chin seats" we were pleasantly surprised when we boarded the plane and settled into our allocated seats. The leg room was enormous. My daughter and her boyfriend are 6 feet plus and they had ample room for their long legs. This space cannot be compared to any other airline's economy seating - it was great. The excellent service provided by the flight attendants who always smiled and attended to any passenger needs. All in all an above average economy class flight.

Value for Money
Transparency
Prof. John tully
Prof. John tully
  • 2 reviews
  • 2 likes

Not good enough, RBA

published
Value for Money
Transparency
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Vanessa
VanessaGreater Melbourne (Metropolitan), VIC
  • 28 reviews
  • 8 likes

Melbourne to Manila - cheap but long stop over is not worth it

published
Value for Money
Seat Room
Darren
DarrenAustralia
  • 5 reviews
  • 2 likes

Perfect and happy travel

published

We traveled MEL to London and back, aircrafts are clean and on time, service on board is excellent. Crew is friendly and attentive, For the price we paid it is great to travel with Royal Brunei and much savings compared to others charges on this route. Will definitely use Royal Brunei for future travel.

Value for Money
Seat Room
jimbo_80
jimbo_80
  • 19 reviews
  • 20 likes
  • Verified

Not safe

published

I booked a flight to London with Royal Brunei, as they seemed to have good reviews.
But only a few weeks later it was announced that Sharia Law will apply from April 5, not only in Brunei but also on board their aircraft. Being LGBT, I don't want to run the risk of being jailed, or stoned to death. I pulled out of my flight, but my wallet is now $450 lighter as they wouldn't budge on the cancellation fee.
If you care about human rights, don't fly with this airline.

Incentivised ReviewNo

Don't risk it.

published

Sharia law applies upon this aircraft. Lousy IFE, not safe to be in Brunei if you have alcohol, are LGTBIQ or get mixed up in other so called crimes. Airport in Bandar is really bad. Lounge so basic. Avoid!

Value for Money
Seat Room
Greg from Australia
Greg from AustraliaSouth East Queensland, QLD

WARNING SHARIA LAW ON BOARD

published

Boycott this airline and anything to do with this country, including the hotel chain owned by the sultanate.
Sharia law on board the aircraft even when in another country.
This could mean your death for being misconstrued.

Incentivised ReviewNo
  • Verified

Yuck.

published
Value for Money
Seat Room
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Questions & Answers

Ishpa S.
Ishpa S.asked

Hello, I will be flying to Dubai (RBA) to do my internship at UAEU. My friend and I have different fare type (booking class), so is it possible for us to seat together when we both check in together?

1 answer
Jerry J
Jerry J

Upon check in they will usually oblige and let u seat together. All depends how busy the flight will be for the sector. Good luck!

roie
roieasked

hello
If I take alcohol on board can I drink it on board? And will ant of it be confiscated in a stopover in Brunei - I'm going to London.
Also, How much alcohol can be taken in check-in luggage please?

1 answer
Jerry J
Jerry J

Firstly, u cannot get through the gates before boarding. Your bags are checked by border control and if u succeed then air crew could confiscate your alcohol i guess it's a mark of respect.

Mag's K.
Mag's K.asked

I have not selected a seat for my wife.....Do i have to do this or will she just get allocated one.

1 answer
Jerry J
Jerry J

U can book seats together 24 hour prior to check in online.

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