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Royal Brunei Airlines

Royal Brunei Airlines

2.8 from 122 reviews

Reviews

2.8

122 reviews
5
(32)
4
(22)
3
(9)
2
(13)
1
(46)
  • Value for Money
    2.1 (16)
  • Transparency
    2.0 (7)
  • Seat Room
    3.1 (12)
  • Food
    2.9 (11)
  • In-Flight Service
    3.0 (13)
  • In-Flight Entertainment
    2.6 (12)
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Shocking service- trying to get a refund due to COVID 19

published
Transparency
Value for Money
DepartureMelbourne VIC, Australia
DestinationLondon, UK
ClassEconomy
Booking Through Airline
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Dismayed

DismayedGreater Melbourne (Inner), VIC

Weeks and weeks of lies

published

Tried to get refunded in March for cancelled flights , they are trying to take processing fee and oblivious to the fact they can’t honour the flight due to the restrictions of Covid 19 ( yeah!)
Been told done on certain date , told to contact bank , given the runaround .
Still no refund in our account.
You must take matters further with this lot as they are being told from the airline how to handle customers .
The fact that we will never use them again doesn’t cut much I know, as they couldn’t give a toss clearly , but people be warned in a problem they are useless albeit cunning.

Disappointed customer

published

Since covid19 I have contacted Royal Brunei Airlines since the beginning of March for a refund for 4 adults. They have made so many excuses, but I still have no refund. I’m so disappointed with their service and the lack of knowledge and understanding of what’s going on around the globe. Customers should not have to wait 4-6 weeks for a refund, and if that is the case I’ve waited my time, and it’s not a small amount of money. You need a wake up call Royal Brunei.

Transparency
Value for Money
ClassEconomy
Booking Through Airline
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Jerry J

Jerry JVictoria

  • 2 reviews

Poor Customer Service

published
Transparency
Value for Money
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
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Wonderful Service on board the plane but scum baggage handlers? They are criminals yes in burieni

published
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationAuckland, New Zealand
ClassEconomy
Booking Third Party
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The reviewer stated that an incentive was offered for this review

Nill

NillVictoria

Stolen Luggage $500 lost.

published

First let me say, in flight the staff are very nice, snacks and drinks make the rounds regularly. I had 2 4 flight in total with Brunei to and from Japan, 2/4
However, on my flight to Tokyo about $500 worth of luggage was stolen right out of my suitcase as Brunei was my connecting flight I didn't notice until i arrived in Tokyo.

Wish I could give a better rating, but luggage handlers that thieve from travellers is simply unacceptable.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
Booking Third Party
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James

JamesGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 3 likes
  • Verified customer

Poor service and stinky hotel stay due to flight delay

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationSeoul, South Korea
ClassEconomy
Booking Third Party
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Jenna

Jennamelbourne

  • 32 reviews

Royal Brunei Airlines

published

We booked a Royal Brunei flight from Melbourne to London return in economy class. Expecting the usual "knees under the chin seats" we were pleasantly surprised when we boarded the plane and settled into our allocated seats. The leg room was enormous. My daughter and her boyfriend are 6 feet plus and they had ample room for their long legs. This space cannot be compared to any other airline's economy seating - it was great. The excellent service provided by the flight attendants who always smiled and attended to any passenger needs. All in all an above average economy class flight.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationLondon, UK
ClassEconomy
Booking Third Party
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Not good enough, RBA

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationTokyo, Japan
ClassEconomy
Booking Third Party
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Vanessa

VanessaGreater Melbourne (Metropolitan), VIC

  • 27 reviews
  • 7 likes

Melbourne to Manila - cheap but long stop over is not worth it

published
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationManila, Metro Manila, Philippines
ClassEconomy
Booking Third Party
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Darren

DarrenAustralia

  • 5 reviews

Perfect and happy travel

published

We traveled MEL to London and back, aircrafts are clean and on time, service on board is excellent. Crew is friendly and attentive, For the price we paid it is great to travel with Royal Brunei and much savings compared to others charges on this route. Will definitely use Royal Brunei for future travel.

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationLondon, UK
ClassEconomy
Booking Through Airline
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jimbo_80

jimbo_80

  • 19 reviews
  • 20 likes
  • Verified customer

Not safe

published

I booked a flight to London with Royal Brunei, as they seemed to have good reviews.
But only a few weeks later it was announced that Sharia Law will apply from April 5, not only in Brunei but also on board their aircraft. Being LGBT, I don't want to run the risk of being jailed, or stoned to death. I pulled out of my flight, but my wallet is now $450 lighter as they wouldn't budge on the cancellation fee.
If you care about human rights, don't fly with this airline.

Don't risk it.

published

Sharia law applies upon this aircraft. Lousy IFE, not safe to be in Brunei if you have alcohol, are LGTBIQ or get mixed up in other so called crimes. Airport in Bandar is really bad. Lounge so basic. Avoid!

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationHeathrow Airport (LHR), Longford, UK
ClassBusiness Class
Booking Third Party
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Greg from Australia

Greg from AustraliaSouth East Queensland, QLD

WARNING SHARIA LAW ON BOARD

published

Boycott this airline and anything to do with this country, including the hotel chain owned by the sultanate.
Sharia law on board the aircraft even when in another country.
This could mean your death for being misconstrued.

  • Verified customer

Yuck.

published
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
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Gary Q.

Gary Q.South East Queensland, QLD

I will never fly again with this airline

published

I have used this airline many times flying from Australia. Unfortunately with the Brunei government's new harsh Sharia Laws I cannot support this airline knowing the proceeds will go to line the pockets of people who introduced such harmful stone age laws!

Value for Money

Boycott this country and their royal airline

published

Forget about flying with this airline. If you are LGBT you can be arrested by them and held in international space just for being, gay, lesbian or trans. These people will stone you to death.

Anastasia La Fey

Anastasia La FeyGreater Melbourne (Metropolitan), VIC

HUMAN RIGHTS ABUSERS

published

Under no circumstance will I, nor should any humane individual, support Brunei in any way following it’s introduced law to stone LGBTQI people to death. This is barbaric and in violation of the human rights of people to live their lives free from harm. I will not ever fly with this airline or support any hotels owned by the Sultan of Brunei while this horrific law is in place.

Tony Science

Tony ScienceSouth East Queensland, QLD

I am shocked that stone age barbarity can continue in the 21St Century.

published

I am shocked that stone age barbarity can continue in the 21St Century. Don't they have universities over there that explain why people are born gay? It's called science....but ignorance seems to continue the persecution!

- Love is Love -

- Love is Love -Australia

  • 2 reviews
  • 3 likes

Human Rights Abusers have no right to run a business

published
Value for Money
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Questions & Answers

Ishpa S.

Ishpa S.asked

Hello, I will be flying to Dubai (RBA) to do my internship at UAEU. My friend and I have different fare type (booking class), so is it possible for us to seat together when we both check in together?

1 answer
Jerry J
Jerry J

Upon check in they will usually oblige and let u seat together. All depends how busy the flight will be for the sector. Good luck!

roie

roieasked

hello
If I take alcohol on board can I drink it on board? And will ant of it be confiscated in a stopover in Brunei - I'm going to London.
Also, How much alcohol can be taken in check-in luggage please?

1 answer
Jerry J
Jerry J

Firstly, u cannot get through the gates before boarding. Your bags are checked by border control and if u succeed then air crew could confiscate your alcohol i guess it's a mark of respect.

Mag's K.

Mag's K.asked

I have not selected a seat for my wife.....Do i have to do this or will she just get allocated one.

1 answer
Jerry J
Jerry J

U can book seats together 24 hour prior to check in online.

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