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Royal Jordanian

Royal Jordanian

Royal Jordanian
2.8

2 reviews

Positive vs Negative
50%50%
Value for Money
2.0
Transparency ?
1.0
Seat Room
4.0
Food
3.0
In-Flight Service ?
4.0
In-Flight Entertainment ?
3.0
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2 reviews
Tom23811
Tom23811
  Verified
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment

Extremely POOR Customer Service on ground, In-Flight was good – Royal Jordanian, Today is 22 Sep 19 and I have been attempting to trace my lost luggage from RJ264 ORD AMM dated 8 Aug 19. My confirmation code was xxx. My 1st Class ticket was purchased through American Airlines as a OneWorld codeshare. American confirmed scanning the bag delivered to RJ264 before departure. After waiting at AMM baggage claim for the 1st 45 minutes after arrival, a baggage clerk confirmed that it was still processing through security. At 1 ½ hour after arrival, the same baggage clerk said that now he could no longer find it back there anywhere. How could my bag have “disappeared” while processing through security and never be delivered to the baggage carousel? After filing my lost luggage claim at the AMM airport, I have had had no response and no contact from Royal Jordanian airlines. I have attempted to call every phone number I can find listed for customer service for your airline and they are all just looped recordings that keep transferring to another message. In the last 6 weeks I have sent more than 12 emails through your WorldTracer system that you have failed to respond to. I have sent 7 emails now to your Royal Jordanian Head Office that have not been answered. Are you just assuming that if you ignore me long enough I will go away? Please Respond. Note: This was my 2nd flight with RJ. The 1st, my bag missed connection by 2 days, the 2nd has now been lost for 6 weeks. Recommend you DO NOT check baggage with this airline. In-Flight Service and amenities are good.

  • Destination: Amman, Jordan
  • Class: First Class
  • Booking: Third Party
kllg
kllgNSW8 posts
 

Travel from Berlin via Amman to Abu Dhabi – Check in easy and troublefree in Berlin. Secruty checks are a different issue, it must be the slowest one foolowed by Duesseldorf. Boarding is fine. Seating in 2J. Departing on time. Food selection excellent. Like a four star Resturant in the air. Not just a tray service. You can do you own selection from tge food troley. Arrive in Amman on time. Trasfer time 30 minutes. No problem here. Fast, and safe.

Flight from Amann to Abu Dhabi the excat mirror of the other flight, execpt differnt food.

Arrive on time in Abu Dhabi.

The only impovement would be a better IFE.

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