- Verified customer
Extremely POOR Customer Service on ground, In-Flight was good
Today is 22 Sep 19 and I have been attempting to trace my lost luggage from RJ264 ORD AMM dated 8 Aug 19. My confirmation code was xxx. My 1st Class ticket was purchased through American Airlines as a OneWorld codeshare. American confirmed scanning the bag delivered to RJ264 before departure. After waiting at AMM baggage claim for the 1st 45 minutes after arrival, a baggage clerk confirmed that it was still processing through security. At 1 ½ hour after arrival, the same baggage clerk said that now he could no longer find ...
Travel from Berlin via Amman to Abu Dhabi
Check in easy and troublefree in Berlin. Secruty checks are a different issue, it must be the slowest one foolowed by Duesseldorf. Boarding is fine. Seating in 2J. Departing on time. Food selection excellent. Like a four star Resturant in the air. Not just a tray service. You can do you own selection from tge food troley.
Arrive in Amman on time. Trasfer time 30 minutes. No problem here. Fast, and safe.
Flight from Amann to Abu Dhabi the excat mirror of the other flight, execpt differnt food.
Arrive on time in Abu Dhabi.
The only impovement would be a better IFE.
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