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Questions & Answers

andrea k.

andrea k.asked

I have a white dog that won't stop chewing her paws does this help with yeast between dogs toes?

1 answer
Rufus & Coco
Rufus & C.Rufus & Coco

Hi Andrea,

Thank you for your inquiry regarding our Itch Relief product.

Although this product is designed for the treatment of non-specific dermatoses and fungal infections, it is intended for external use only and our concern would be if your dog is excessively chewing her paws that she may accidentally take in too much of it internally, so unfortunately we would not recommend in this instance.

Please do not hesitate to reach out should you have any further questions.

Warm Regards,
Customer Service
Rufus & Coco
www.rufusandcoco.com.au

Kelsey

Kelseyasked

I recently used this product on my cat due to her scratching a lot and hoping it would work. My first use she is now orange stains on her white coat. Not sure if this is suppose to happen but how will I get it out? Not satisfied

1 answer
Rufus & Coco
Rufus & C.Rufus & Coco

Hi Kelsey,

Thanks for taking the time to get in touch with us - I'm sorry to hear about your experience with Rufus & Coco Itch Relief. I hope, at least, that the itching has improved?

I'd like to ask you a few questions, I hope you are able to help with some extra info? Please email us on hello@rufusandcoco.com.au.

1. Could you please send through the batch number and expiry date so we can check the correct batch details.
2. Did you give the bottle a shake before using the shampoo? If so, was it a long shake? As you would have noted, the orange active ingredient is suspended in the wash and if not shaken you may have received a concentrated dose from the bottom of the bottle.
3. How long did you leave the product on?

Whilst Selenium Sulfide is naturally orange, when shaken well prior to use it usually mixes well with the other ingredients and will not stain the coat. More importantly it will NOT harm your cat or its skin in any way.
Most of our customers are in fact pets with white coats as they are prone to having skin conditions.

In the meantime, to help you and your little mate out we are more than happy to send you out a complimentary bottle of our Bright White Wash. It is a shampoo for light coloured coats that will help to remove the dirty pink staining.

Please also send your address to the above email.

Kind regards,

The Rufus & Coco Team

Shell

Shellasked

What will we do, used Itch Relief shampoo on our dog once, her white coat is now yellow/orange!
So wrong! Will not rinse out, can provide photo.

No answers

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