Piece of crap
After one trip with this suitcase there was a tear to the top part of the suitcase. I travel weekly with other luggage and this has never happened. I bought Samsonite to as I thought it was an investment on the so called perceived cheaper brands. Samsonite claim this was airline carriers fault and therefore not covered by their warranty. They were very unhelpful and impossible to reach. Will never buy this brand again nor would recommend it to anyone else.
Broken easily, ignored warranty
If you are considering purchasing a suitcase from this company I urge you to reconsider. I have been in contact with 2 separate customer service representatives for seven months over a faulty suitcase. I have over 30 emails, mostly sent by me, as the replies dry up after they realise I should get a replacement as per my warranty. I am so frustrated and dissatisfied with the non-help I have received. I thought Samsonite was an investment, and it was worth the price for a durable suitcase. It is not.
Woeful quality and service
I wish I had read these reviews before purchase. I had the bag for a measly 4 days before the handle became loose on one side and then jammed all together.
After reading these reviews I contacted Samsonite and dug my heels in, refusing to accept their standard template replies.
Samsonite wanted to collect the bag to inspect it but I refused, instead sending them a short video of the damaged bag and demanding a refund in accordance with consumer law. It took a week but they finally agreed and I returned the bag to David Jones for a full refund.
The quality and service received were equally woeful. Thanks to the experiences of others here I was able to address the problem fairly quickly.
Very Dissappointed 2.9 kg super light weight Applite
i bought a American Tourister er on the 19th Feb 2014 . 2 weeks into my trip the handle became jammed and eventually broke off. On my return it was exchanged as I believed the handles are very weak and not strong enough to hold the handling these bags get . I have now just come back from another trip and the same has happened again the handle is jammed due to the rod inside the case being bent.
It is suppose to have a 10 year warranty but it is not allowed as they say it is damaged by the bag handlers. I believe there is a fault with thes...
No customer service , no feed back
I bought a Samsonite 72 hrs case in October 2016 . I used it once and returning to Australia the handle became jammed so I returned it to strandbags geelong and was told it was under warranty from samsonite . Three weeks later I was called to say that because the handle has been damaged by the baggage handlers of the airline I flew with I was not entitled to the warranty and I would be charged $60.00 for the handle to be repaired . This was 3 months ago . I have been told that samsonite are waiting on a part . I have also read reviews that have...stated that the problem with the handle has become jammed and broken on this particular model 72 hrs case . Samsonite should honour the warranty against this handle fault because it has occurred so many times before . I urge you all to consider twice before investing in this Samsonite 72 hr case . I'm fed up and bewildered that I've had no feed back from anyone .
- 72 hours 71cm Spinner
Waste of Money
Just like a number of people have reported - used once and handle has jammed/bent. Ends of the zippers broken off. Not covered under warranty. Very disappointed and a waste of money.
- 72 hours 71cm Spinner
Bought from Strandbags. The handle got stuck after the 1st trip. I took it back and was told that's caused by mishandling therefore not covered by warranty. I had other luggages together with it on the same trip. Unfortunately it seems some airport luggage staff specially picked this Samsonite case and mishandled it! Never buy Samsonite again.
I was so hopeful. It had a great weight, volume, manoeuvrability, expandability and then the zipper failed and popped open 3 times on the first use. I took it back to Myers and they refunded and I purchased a Samsonite Blite 3 instead. I hope it will be a better choice. I chose this one to replace it as it had a double wheel and appeared to feel more stable.
Very Poor Quality
I purchased 3 of these luggage and 2 got damaged in my very first trip to UK. One of them the wire is bent and it can be said its a handling fault by the hotel. 2nd one the Handle is jammed. It's stuck halfway and no noticeable bend. Obviously from somewhere it is bent. we had to put it in forcefully to continue on the journey. And when I took it to the Samsonite repair centre, the handle is not covered by the Warranty. So 10 Year Warranty is nothing but misleading. If the material is not strong enough wo take weight of the bag for 1 trip, it i...s a manufacturing fault. Wither the aluminium used in the handle is not strong enough or has impurities. I do not recommend you to buy Samsonite 72 Hr luggage. It is smooth and lightweight but If breaks in 1 trip is it really worth?
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