Samsonite Cosmolite Series 3
Verified11 reviews
My wife bought this 82 cm hard shell suitcase in 2017, in part because it was offering a 10 year warranty. Over the last year, the plastic strip that covers the zip has been pulling away. She contacted Samsonite Australia. Their first reply was that… Read more
this was cosmetic and not covered by warranty. They suggested fixing it with some glue and black electrical tape. That's great for a suitcase with a RRP of over $1000! My wife pointed out that this was more than cosmetic since recently when the bag was unloaded from a plane during a rainstorm, water leaked in through the unprotected zip. She asked them to review her warranty claim. The "repair team" deemed it unrepairable and not covered by warranty, since it was "wear and tear". The suitcase is less than 8 years into its 10 year warranty, and is no longer usable. We have also had to replace the flimsy synthetic hinges on each of our Cosmolites, and my own which was replaced under warranty in January, needed replacement of a broken wheel after first use.
I recently discussed suitcase warranties with a sales rep at a major retailer. She more-or-less said not to be taken in by the likes of Samsonite's 10 year warranty. She said the 5 year warranties on less expensive suitcases are entirely adequate, since brands offering 10 year warranties will claim that any faults after 5 years are wear and tear and not covered anyway.
After spending a fair amount of money trying Samsonite over a number of years, we've finally decided won't be buying any more of their expensive and much-hyped product.
Follow-up · No worthwhile follow up really. Rather than remedying a fault in the suitcase which was only 7.5 years into its 10 year warranty, Samsonite just offered me a discount off a future purchase. There is no way I'd buy another Samsonit though now that I reralise the so-called 10 year warranty turns out to be meaningless. This Samsonite Cosmolite suitcase thus remains unrepaired awaiting disposal and will no doubt end up in landfill.
I would give this a Zero if I could – I purchased a set of three suitcases for myself, and the same for two of my employees. The wheels have fallen off, or have been broken several times. I just contacted Samsonite and they want $99 for a set of wheels. I purchased this brand because of their aggressive marketing of destruction proof suitcases. What a crock of rubbish. Never again. Samsonite, your company should be ashamed of itself. Show details
Hi Jack, We are sorry to hear about your experience… Read more
For those doing research, this may not be the luggage for you – I bought 2 Cosmolite luggages several years ago on separate occasions under the impression that I was about to purchase Samsonite's flagship product which was marketed as a premium luggage case that was just about indestructible. Wrong. I had the misfortune that both luggages broke independently in recent months. One luggage case had a wheel… Read more
completely fall off, and the other case had the centre handle break off the case at the spine. These luggages have been well kept and only used occassionally on commercial flights so this misfortune is a bit surprising for both cases.
For a global brand like Samsonite, aside from product quality, it would also be reasonable to expect aftersales service and care. Also wrong. There are no official outlets in Sydney and the online/phone communication with their team has been slow. I have been in contact for over a month to arrange a courier to pick these up after agreeing these would be repaired or replaced under warranty. After thinking it was arranged 2-3 times, I have not yet seen the courier, and I still have 2 broken unusable luggage cases.
The only positive I see is that the case is extremely light, but the shortcomings of the product and my personal experience has resulted in an extremely dissatisfied customer and one that would strongly recommend people against buying this product.
81cm (or 158cm) failed requirements of many airlines especially the USA and even Qantas – Samsonite has been selling this product for years. I've bought one of these 81cm and realised the total baggage size is over the limit of many airlines 158cm. I've contacted Samonsite Australia and they gave me an utter contradictory response. They said none of their customers had any issue with any airlines but does not want to reimburse me… Read more
should I be slapped with over-baggage size if any airlines decide to do so. Also, this comes with TSA lock (requirement from the US) but totally ironical this size falls outside most airlines in the US.
If this is a $99 china made, I'll throw the baggage away. This is retailed at $899 and made by world-class re-known brand; I can't believe such a irresponsible response from the management team! Totally disappointed!
very poor quality – I have just purchased a cosmolite suitcase i have taken it on one trip it has very bad deep scratches it looks like I have had it for twenty years I contacted samsonite sent them a picture but sadly it is not covered by warranty I especially paid the exorbitant price as I travel a lot and wanted a sturdy suitcase.I do not believe it is worth the… Read more
money and it is extremely poor quality I have an Antler suitcase which cost a quarter of the price have taken it around the world and is definitely better quality.
Broken wheel - 4 times – Really frustrated with the Cosmolite 28’. Almost every time I check in my luggage, one wheel will be missing when I arrive destination. It happened to Sydney (2 times), Phnom Penh and Kuala Lumpur airport. While it’s the lightest luggage, the hassle is pretty painful when you’re travelling. The wheel cost AUD 50 to fix and will take up to 3 days,… Read more
depending on your luck and where are you. Sydney can fix in 2 days. Kuala Lumpur I have to wait for 2 months coz samsonite have to order the wheel in. Don’t buy!
Disappointing performance – I purchased a Samsonite Cosmolite suitcase recently. The lowest position for the extendable handle would not stay locked but the handle continued to slide upward making the case uncomfortable to walk along with. This was In contrast to the two much higher up positions which correctly locked in both directions. Returned in person to John Lewis… Read more
who agreed and sent the case back to Samsonite. John Lewis Manager's notes on my receipt confirmed "Handle not locking in position". When delivered back to me, the Samsonite repair slip said "repaired - see notes" although the notes were not included. However, it was exactly the same as before. It was then sent back to John Lewis who, after contacting Samsonite, said the handle was not meant to lock in the lower position and therefore, after all, the handle was not faulty. Still under guarantee and purchase was recent. Eventually, John Lewis agreed to a partial refund. (For some reason, the Guarantee was with John Lewis and not directly with Samsonite which was unusual.) Sadly, I would not purchase this make again.
No complaints - as expected – We have used Samsonite luggage for 25 years in one model or another without issue. I love these lightweight cases. We purchased the 74cm versions in 2013 and took them to the UK and USA without issue. They were a bit scuffed by the airlines, but not sure how this could be avoided. The cabin sized 55cm versions are so convenient and so easy to… Read more
pack for a few days away and yet stay within the cabin bag weight limit meaning no checked baggage. I bought two of them separately on sale and remain happy with the purchase. They are so easy to manoeuvre around, especially when you are tired and/or rushed, as we tend to be when we're using them.
Terrible useless luggage – Purchased two samsonite cosmolite, the zipper broke While packing my (23kg) items. I transferred to the second bag thinking maybe my luck and this one is faulty. On my way back from my trip while packing just few hours before my flight the second bag’s zipper also broke and this wAs only the first time I use both. No I didn’t overpack. The… Read more
quality is terrible considering the amount I paid. ALso the lock on one of them never worked. Very disappointed, I advise anyone to stay away from samsonite.
Terrible, wish I had never purchased – 3 out of 6 flights have lost a wheel. Terrible waste of money. I bought these cases as they are ultra light and thought they would be worth the money as we travel overseas 4 to 6 times a year and my husband travels weekly domestically. Have never lost a wheel off the cheap suitcases I have previously used. I have no faith in my luggage arriving… Read more
intact, losing a wheel once I would think is bad luck but 3 times means poor design and quality. DONT buy these suitcases, and I wouldn't waste any further money on Samsonite ever again. The warrantee isn't worth the paper its written on.
Terrible wheels – Will never buy samsonite again! Main attraction was the light weight but this is null and void if two wheels fall off. Was fixed by shop but kept falling off so threw it away. Absolutely gutted, saved up had this on lay by - Never again will I buy anything from samsonite!
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Hi, Thank you for your detailed feedback. We are sorry… Read more (+1 reply)