Samsonite Cosmolite

I would give this a Zero if I could – I purchased a set of three suitcases for myself, and the same for two of my employees. The wheels have fallen off, or have been broken several times. I just contacted Samsonite and they want $99 for a set of wheels. I purchased this brand because of their aggressive marketing of destruction proof suitcases. What a crock of rubbish. Never again. Samsonite, your company should be ashamed of itself. Show details

DO NOT WASTE YOUR MONEY – Bought four large Cosmolite bags when they came out, mainly thanks to their light weight and trust in Samsonite. From the first trip they were nightmare. Usual problem wheels fall off, Samsonite did the upgrade as the issue was massive but did nothing to remedy owners of series 1. While bags were within a warranty period, we received a set of… Read more

upgraded wheels, which never did fall off. Usually airline would replace fallen wheel, but it is a mission to get to Sydney CBD to have it done. Called Samsonite to send few sets of upgraded wheels, but since the bags are out of warranty they want to sell them for AUD$99.95 per set of four of offer 40% discount on new bag. One would think if the product support is so bad, why bother and buy a AUD$1,000.00 bag at the discount price and have a grief of ownership of very expensive LEMON. We had issues of broken blackstraps (hinges), zipper, and inside mesh. All repaired by the airlines.

Samsonite is probably aware that many owners are dealing with airlines and do not want to support its product, which is very bad PR.

So, do not waste your time in buying this bag as you will regret the ownership of the same. Only benefit is light weight. Next bag purchase will be different brand for sure.

Update, after this review Samsonite Australia contacted me to rectify the issue, however after emailing all the info they requested, few months later they still did not come back with a solution.

Again DO NOT WASTE YOUR MONEY ON SAMSONITE, their customer support is not there for the very premium price they want for their product. Save yourself some nerves and money buy the luggage from the alternative manufacturers that believe and support their brand.

No issues – I was late to the party of hard shell suitcases but I am glad I converted. We have three Cosmolite suitcases in silver - carryon as well as the biggest one you can get and the next one up from the carryon. All three were purchased at the Samsonite store at the Woodbury Common outlet in New York a few years ago for a greatly discounted price. I… Read more

would not pay full price for Samsonite as there are comparable suitcases on the market for less cost.

These suitcases have copped a battering as we travel overseas at least once a year and also do some travel within Australia.

Never had a problem but I would go for a darker colour if I was to purchase again as the silver marks very easily.

LOve my big one,I – I want the other sizes, but I'm having trouble sourcing them in Australia. They must be silver. My big one has been to USA and many other places on busy long trips many times. No troubles except for picking up a few stains from other luggage in the hulls. Show details

Excellent ultra-light durable luggage – In the family we have two 75cm Samsonite Cosmolites (ver 1.0 and 2.0). We love them for their lightness and durability. They have performed faultlessly for several years of hard use, mostly fully packed (18-23 kgs). The older has made 60+ flights, and the younger 30+, w/o any problems whatsoever. I have now ordered a larger Cosmolite 81cm (v… Read more

3.0). In searching the Internet for suppliers, I stumbled on your site and was amazed by the number of poor reviews. Are you guys exceptionally unlucky or are the reviews paid for by competitors?

Wheel fell off – We have had damson before and have loved their quality so had no qualms buying the cosmolite. We travel roughly one or two times a year and had been happy with it. This time the wheel fell off and we were so shocked that it would happen to a Samsonite case. Then we heard that it happened to another acquaintance and then we googled and was shocked… Read more

that it has happened to so my people!. Wished I researched it before instead of relying on previous Samsonite experience of their older models

For those doing research, this may not be the luggage for you – I bought 2 Cosmolite luggages several years ago on separate occasions under the impression that I was about to purchase Samsonite's flagship product which was marketed as a premium luggage case that was just about indestructible. Wrong. I had the misfortune that both luggages broke independently in recent months. One luggage case had a wheel… Read more

completely fall off, and the other case had the centre handle break off the case at the spine. These luggages have been well kept and only used occassionally on commercial flights so this misfortune is a bit surprising for both cases.

For a global brand like Samsonite, aside from product quality, it would also be reasonable to expect aftersales service and care. Also wrong. There are no official outlets in Sydney and the online/phone communication with their team has been slow. I have been in contact for over a month to arrange a courier to pick these up after agreeing these would be repaired or replaced under warranty. After thinking it was arranged 2-3 times, I have not yet seen the courier, and I still have 2 broken unusable luggage cases.

The only positive I see is that the case is extremely light, but the shortcomings of the product and my personal experience has resulted in an extremely dissatisfied customer and one that would strongly recommend people against buying this product.

81cm (or 158cm) failed requirements of many airlines especially the USA and even Qantas – Samsonite has been selling this product for years. I've bought one of these 81cm and realised the total baggage size is over the limit of many airlines 158cm. I've contacted Samonsite Australia and they gave me an utter contradictory response. They said none of their customers had any issue with any airlines but does not want to reimburse me… Read more

should I be slapped with over-baggage size if any airlines decide to do so. Also, this comes with TSA lock (requirement from the US) but totally ironical this size falls outside most airlines in the US.

If this is a $99 china made, I'll throw the baggage away. This is retailed at $899 and made by world-class re-known brand; I can't believe such a irresponsible response from the management team! Totally disappointed!

very poor quality – I have just purchased a cosmolite suitcase i have taken it on one trip it has very bad deep scratches it looks like I have had it for twenty years I contacted samsonite sent them a picture but sadly it is not covered by warranty I especially paid the exorbitant price as I travel a lot and wanted a sturdy suitcase.I do not believe it is worth the… Read more

money and it is extremely poor quality I have an Antler suitcase which cost a quarter of the price have taken it around the world and is definitely better quality.

Broken wheel - 4 times – Really frustrated with the Cosmolite 28’. Almost every time I check in my luggage, one wheel will be missing when I arrive destination. It happened to Sydney (2 times), Phnom Penh and Kuala Lumpur airport. While it’s the lightest luggage, the hassle is pretty painful when you’re travelling. The wheel cost AUD 50 to fix and will take up to 3 days,… Read more

depending on your luck and where are you. Sydney can fix in 2 days. Kuala Lumpur I have to wait for 2 months coz samsonite have to order the wheel in. Don’t buy!

Disappointing performance – I purchased a Samsonite Cosmolite suitcase recently. The lowest position for the extendable handle would not stay locked but the handle continued to slide upward making the case uncomfortable to walk along with. This was In contrast to the two much higher up positions which correctly locked in both directions. Returned in person to John Lewis… Read more

who agreed and sent the case back to Samsonite. John Lewis Manager's notes on my receipt confirmed "Handle not locking in position". When delivered back to me, the Samsonite repair slip said "repaired - see notes" although the notes were not included. However, it was exactly the same as before. It was then sent back to John Lewis who, after contacting Samsonite, said the handle was not meant to lock in the lower position and therefore, after all, the handle was not faulty. Still under guarantee and purchase was recent. Eventually, John Lewis agreed to a partial refund. (For some reason, the Guarantee was with John Lewis and not directly with Samsonite which was unusual.) Sadly, I would not purchase this make again.

No complaints - as expected – We have used Samsonite luggage for 25 years in one model or another without issue. I love these lightweight cases. We purchased the 74cm versions in 2013 and took them to the UK and USA without issue. They were a bit scuffed by the airlines, but not sure how this could be avoided. The cabin sized 55cm versions are so convenient and so easy to… Read more

pack for a few days away and yet stay within the cabin bag weight limit meaning no checked baggage. I bought two of them separately on sale and remain happy with the purchase. They are so easy to manoeuvre around, especially when you are tired and/or rushed, as we tend to be when we're using them.

Zipper breaks and rubber hinges wear out extremely quick – Do not buy if you want reliability. Had bought 6 for whole family...all unsatisfactory and no warranty as they say "wear and tear is normal and not covered...they sure do wear out and tear!!!

Terrible useless luggage – Purchased two samsonite cosmolite, the zipper broke While packing my (23kg) items. I transferred to the second bag thinking maybe my luck and this one is faulty. On my way back from my trip while packing just few hours before my flight the second bag’s zipper also broke and this wAs only the first time I use both. No I didn’t overpack. The… Read more

quality is terrible considering the amount I paid. ALso the lock on one of them never worked. Very disappointed, I advise anyone to stay away from samsonite.

Terrible, wish I had never purchased – 3 out of 6 flights have lost a wheel. Terrible waste of money. I bought these cases as they are ultra light and thought they would be worth the money as we travel overseas 4 to 6 times a year and my husband travels weekly domestically. Have never lost a wheel off the cheap suitcases I have previously used. I have no faith in my luggage arriving… Read more

intact, losing a wheel once I would think is bad luck but 3 times means poor design and quality. DONT buy these suitcases, and I wouldn't waste any further money on Samsonite ever again. The warrantee isn't worth the paper its written on.

Terrible wheels – Will never buy samsonite again! Main attraction was the light weight but this is null and void if two wheels fall off. Was fixed by shop but kept falling off so threw it away. Absolutely gutted, saved up had this on lay by - Never again will I buy anything from samsonite!

Zip broke on first trip and now again on 3rd trip – Zip broke on the first trip. Argued with shop that they should send it away to get it repaired and won, but lost on picking it up and had to drive 1.5 hours there and back. Now on 3rd trip zip broke again. The zip has broken both times at the start and finish, and if you pull away the cloth that concels the the start of the zip you will see just… Read more

a blob of glue to "stop" it pealing apart. Cheap idea but useless. Like most I paid premium price for what i thought was quality, maybe they were good a few years ago, but not now.

Annoyed Samsonite/Myer customer too !!! – Zip failed on my Cosmolite 79cm spinner while in USA last month. $35 repair job refused by Samsonite to be done on this $800+ piece of luggage.. Couldn't speak to Samsonite because of AFL Grand Final holiday in Melb today Not happy Samsonite.

Superior luggage – Being a great traveller, I need cases that are light, easy to manoeuvre and durable. The cosmolite range serves all these purposes admirably. Just be careful as they are so light on their wheels that you need to secure them on buses and train lest they 'run away'! They do dent on the corners when manhandled by baggage departments but the dents can… Read more

be removed by knocking them out from the inside. This means that you need to pack wisely by putting lots of soft goods at the corners and the pack fragile things in the middle to avoid breakages. Recently I had glasses and other breakable things in my cabin suitcase. I always pack with soft things around these types of items. The case slid off the top of the luggage to the floor and nothing in the case broke due to the incredible shock absorbing material these cases are made of. I have 2 X 69cm cases and 1 X 55cm and will be buying another of these as a result of my most recent experience. I have had my cases for 3 years and they have done an incredible number of trips and they still look as good as new.

Great suitcase, super light – I purchased a small and medium sized Samsonite about 4 years ago when Myer was having a 50% off sale. Everyone borrows them and it has traveled overseas about 6 times a year. I have never had any problems, except for the usual scratches and stickers.

Avoid it - quality terrible – Two wheels came off the first time I used it on a flight from Brisbane to Vancouver. Paid a fortune for very disappointing quality. My cheaper case served me well for years.

Shocked at poor performance – I purchased 2 samsonite suitcases recently. They have both been used minimally. My family and I went on a month's holiday to Europe. When we came home both were completely unusable and it was difficult to get them home. The zip had exploded on one suitcase and clothes were hanging out. The wheel had caved in on the other one so that we could not… Read more

pull it along. They are both beyond repair and I don't trust the brand anymore. I paid over $800 for these suitcases. The cheaper ones which accompanied us continue to be in perfect condition. Buyer beware!

Wheels repeatedly come off – I bought this very expensive case, only to find that 2 wheels were missing the first time I picked it up from a baggage carousel. The wheels were replaced. But the next time the case was used, another wheel was missing at the end of the trip. Beware potential purchasers.

Disgrace That This Product Is Still Being Sold – I had a wheel come off my brand new suitcase which I was thrilled with. Having had a Samsonite case for 32 years, it having travelled many thousands of miles long haul and domestic. Twice a year at least long haul. It died when I could no longer replace the damaged wheel. Bought this new one and on its return home wheel came off, on the… Read more

carousel. Returned it to store they replaced it with the same, thinking it just a faulty one off. This one had the same thing happen. This time on its first flight from Perth to Sydney. Picked it up from the carousel again minus a wheel.

This product should be withdrawn. The product is faulty.

Loved the case but it doesn't do what it is built for.

2 new suitcases that the same thing happened to in 3 months. Two trips.

DISGRACEFUL.

Wish me luck with this one.

Trish

Human errors , cause more damage – Airlines and owners should be more responsible for the damage , you pay more for a car and get no warranty on a flat tyre or a accident that you were at fault , please don't expect everything for nothing , not all problems are warranty...its handling damage most of the time

The wheels should not fall off at this price!! – I also purchased Samsonite luggage 12 months ago and, on it's second journey, not one but two of the wheels fell off (this is not covered by the warranty). Very disappointing and inconvenient maneuvering the bag without two wheels. I would recommend the lightness of the bag but definitely not the reliability! A big thumbs down!

Broke after first flight, Samsonite didn't pay reparation – We bought this expensive Samsonite Cosmolite suitcase, expecting quality. Unfortunately, one of the wheels broke after our first flight. We took it to a qualified Samsonite Reparation Centre and we were told the damage is not covered under the Samsonite warranty since the airline should cover it. Very disappointed with both the quality of the suitcase and the customer care of Samsonite.

Very disappointed – Bought one a year ago and paid over 400 euros for it. I was quite certain this would be the best suitcase for me as it is light and strong and I travel a lot by airplane. Only after 4 flight there was already a crack in the hull and I received a damage report from the airline. Returned the suitcase to my dealer with all the airline documentation… Read more

to have it fixed but Samsonite did not want to pay for repairing the dammage. I had to pay 150 euros for a new hull as they said it was 'inapropriate' use.

I thought I was just unlucky and had it fixed and paid the 150 euro.

I bought a second one only 6 months ago and last trip on my return the same thing happened again with the new one! Now I have a second dammaged Samsonite for which I refuse to pay another 150 euros.

I do not know how they made the commercial where they sandwich the suitcase between two cars and it is still intact. It certainly does not reflect the reality and I would advise anyone needing a STRONG suitcase to look for another one.

VERY DISAPPOINTED FOR THE PRICE OF THIS SUITCASE AND THE SAMSONITE SERVICE!!!!

Very light – The case is extremely light (main reason for purchase). The cosmolite material is advertised as being able to withstand deforming knocks - my case came out of the hold with the top corner dented in - I opened and pushed the shell back out - ok, but left a small crease and I am wondering if it will be more susceptible to damage in the same place next time. As others have noted - scratched up a bit, but other than after 2 flights, doing ok,

Poor quality – Handle broke on the first trip. Zip is very thin and is susceptible to splitting open under pressure. I have the xpander version which allows more items. Waterproof but can get scratched easily- this doesn't bother me really though. Replaced my handles with grab handles from a Nissan patrol ( shouldn't have to do this but it works well) . Wheels… Read more

are a little flimsy. If I had my time again I would get a different brand with really solid zips. Disappointed .

The best suitcase I have ever had! – It scratched up a bit, but the amount of clothing you can fit without going over weight far outweighs any small scratches! It's nifty and maneuverable through crowded airports. Only downside is the cost, they are pretty expensive for a suitcase. But would recommend to any one wanting a new case!

Extremely disappointed! – Have wanted a Samsonite for ages, so expectation was high because of reputation and the cost. I bought the bright red shiney case. After just one trip the surface is v badly scratched and small gouges into the surface are evident. Did not expect that the material it is made of would b so suseptiible to scratching. Very sad and disappointed!! We bought four of them!!! Can't afford to buy another one!!

Good – Durable case, it did rain so i wish i got the waterproof seal one, but it wasnt to bad re that. the samsung logo fell of almost straight away in transit.. but overall happy with it. I would change the handle.. traditional ones are more comfortable.