I was late to the party of hard shell suitcases but I am glad I converted.
We have three Cosmolite suitcases in silver - carryon as well as the biggest one you can get and the next one up from the carryon.
All three were purchased at the Samsonite store at the Woodbury Common outlet in New York a few years ago for a greatly discounted price.
I would not pay full price for Samsonite as there are comparable suitcases on the market for less cost.
These suitcases have copped a battering as we travel overseas at least once a year and also do some travel within Australia.
Never had a problem but I would go for a darker colour if I was to purchase again as the silver marks very easily.
LOve my big one,I
I want the other sizes, but I'm having trouble sourcing them in Australia. They must be silver.
My big one has been to USA and many other places on busy long trips many times. No troubles except for picking up a few stains from other luggage in the hulls.
Purchased in December 2012 for $799.00.
Wheel fell off
We have had damson before and have loved their quality so had no qualms buying the cosmolite. We travel roughly one or two times a year and had been happy with it. This time the wheel fell off and we were so shocked that it would happen to a Samsonite case. Then we heard that it happened to another acquaintance and then we googled and was shocked that it has happened to so my people!. Wished I researched it before instead of relying on previous Samsonite experience of their older models
Purchased in December 2015 at Myer.
For those doing research, this may not be the luggage for you
I bought 2 Cosmolite luggages several years ago on separate occasions under the impression that I was about to purchase Samsonite's flagship product which was marketed as a premium luggage case that was just about indestructible.
Wrong. I had the misfortune that both luggages broke independently in recent months. One luggage case had a wheel completely fall off, and the other case had the centre handle break off the case at the spine. These luggages have been well kept and only used occassionally on commercial flights so this misfortune is a...bit surprising for both cases. For a global brand like Samsonite, aside from product quality, it would also be reasonable to expect aftersales service and care. Also wrong. There are no official outlets in Sydney and the online/phone communication with their team has been slow. I have been in contact for over a month to arrange a courier to pick these up after agreeing these would be repaired or replaced under warranty. After thinking it was arranged 2-3 times, I have not yet seen the courier, and I still have 2 broken unusable luggage cases. The only positive I see is that the case is extremely light, but the shortcomings of the product and my personal experience has resulted in an extremely dissatisfied customer and one that would strongly recommend people against buying this product.
Purchased in December 2014 for $849.00.
- Cosmolite Series 3
81cm (or 158cm) failed requirements of many airlines especially the USA and even Qantas
Samsonite has been selling this product for years. I've bought one of these 81cm and realised the total baggage size is over the limit of many airlines 158cm. I've contacted Samonsite Australia and they gave me an utter contradictory response. They said none of their customers had any issue with any airlines but does not want to reimburse me should I be slapped with over-baggage size if any airlines decide to do so. Also, this comes with TSA lock (requirement from the US) but totally ironical this size falls outside most airlines in the US.
very poor quality
I have just purchased a cosmolite suitcase i have taken it on one trip it has very bad deep scratches it looks like I have had it for twenty years I contacted samsonite sent them a picture but sadly it is not covered by warranty I especially paid the exorbitant price as I travel a lot and wanted a sturdy suitcase.I do not believe it is worth the money and it is extremely poor quality I have an Antler suitcase which cost a quarter of the price have taken it around the world and is definitely better quality.
Broken wheel - 4 times
Really frustrated with the Cosmolite 28’. Almost every time I check in my luggage, one wheel will be missing when I arrive destination. It happened to Sydney (2 times), Phnom Penh and Kuala Lumpur airport. While it’s the lightest luggage, the hassle is pretty painful when you’re travelling. The wheel cost AUD 50 to fix and will take up to 3 days, depending on your luck and where are you. Sydney can fix in 2 days. Kuala Lumpur I have to wait for 2 months coz samsonite have to order the wheel in. Don’t buy!
I purchased a Samsonite Cosmolite suitcase recently. The lowest position for the extendable handle would not stay locked but the handle continued to slide upward making the case uncomfortable to walk along with. This was In contrast to the two much higher up positions which correctly locked in both directions. Returned in person to John Lewis who agreed and sent the case back to Samsonite. John Lewis Manager's notes on my receipt confirmed "Handle not locking in position". When delivered back to me, the Samsonite repair slip said "repair...ed - see notes" although the notes were not included. However, it was exactly the same as before. It was then sent back to John Lewis who, after contacting Samsonite, said the handle was not meant to lock in the lower position and therefore, after all, the handle was not faulty. Still under guarantee and purchase was recent. Eventually, John Lewis agreed to a partial refund. (For some reason, the Guarantee was with John Lewis and not directly with Samsonite which was unusual.) Sadly, I would not purchase this make again.
Excellent ultra-light durable luggage
In the family we have two 75cm Samsonite Cosmolites (ver 1.0 and 2.0). We love them for their lightness and durability. They have performed faultlessly for several years of hard use, mostly fully packed (18-23 kgs). The older has made 60+ flights, and the younger 30+, w/o any problems whatsoever. I have now ordered a larger Cosmolite 81cm (v 3.0). In searching the Internet for suppliers, I stumbled on your site and was amazed by the number of poor reviews. Are you guys exceptionally unlucky or are the reviews paid for by competitors?
- Cosmolite Series 3
No complaints - as expected
We have used Samsonite luggage for 25 years in one model or another without issue. I love these lightweight cases. We purchased the 74cm versions in 2013 and took them to the UK and USA without issue. They were a bit scuffed by the airlines, but not sure how this could be avoided. The cabin sized 55cm versions are so convenient and so easy to pack for a few days away and yet stay within the cabin bag weight limit meaning no checked baggage. I bought two of them separately on sale and remain happy with the purchase. They are so easy to manoeuvre around, especially when you are tired and/or rushed, as we tend to be when we're using them.
Zipper breaks and rubber hinges wear out extremely quick
Do not buy if you want reliability. Had bought 6 for whole family...all unsatisfactory and no warranty as they say "wear and tear is normal and not covered...they sure do wear out and tear!!!
Terrible useless luggage
Purchased two samsonite cosmolite, the zipper broke While packing my (23kg) items. I transferred to the second bag thinking maybe my luck and this one is faulty. On my way back from my trip while packing just few hours before my flight the second bag’s zipper also broke and this wAs only the first time I use both. No I didn’t overpack. The quality is terrible considering the amount I paid. ALso the lock on one of them never worked. Very disappointed, I advise anyone to stay away from samsonite.
Terrible, wish I had never purchased
3 out of 6 flights have lost a wheel. Terrible waste of money. I bought these cases as they are ultra light and thought they would be worth the money as we travel overseas 4 to 6 times a year and my husband travels weekly domestically. Have never lost a wheel off the cheap suitcases I have previously used. I have no faith in my luggage arriving intact, losing a wheel once I would think is bad luck but 3 times means poor design and quality. DONT buy these suitcases, and I wouldn't waste any further money on Samsonite ever again. The warrantee isn't worth the paper its written on.
Will never buy samsonite again! Main attraction was the light weight but this is null and void if two wheels fall off.
Was fixed by shop but kept falling off so threw it away.
Absolutely gutted, saved up had this on lay by - Never again will I buy anything from samsonite!
Zip broke on first trip and now again on 3rd trip.
Zip broke on the first trip. Argued with shop that they should send it away to get it repaired and won, but lost on picking it up and had to drive 1.5 hours there and back. Now on 3rd trip zip broke again. The zip has broken both times at the start and finish, and if you pull away the cloth that concels the the start of the zip you will see just a blob of glue to "stop" it pealing apart. Cheap idea but useless. Like most I paid premium price for what i thought was quality, maybe they were good a few years ago, but not now.
Questions & Answers
I live in regional NSW. Wheels fell off both my cases. No one here can repair. Any idea who can fix them?
One wheel has come of three times in three years, and been repaired each time by a authorised repairer. How do we stop this continuing to occur and be prevented?
I have the LITE-LOCKED FL which is supposedly the flagship model. Have experienced the same issue as you, wheels missing and the remaining wheels about to fall off. The screws constantly come loose so I've purchased a torx key set which I have to take with me so I can retighten the wheels every day or so (depending on how much rolling you are doing with your suitcase - the rougher the surface the quicker they come loose). Not ideal at all! Super disappointed.
considering locktite on the screws but then that could void the warranty
Considering a Cosmolite 55cm cabin bag, but really need a decent extendable handle, to slip another small hand bag with elasticised back panel over. The pictures show a very small handle. Do they extend further than all the product pictures show?
My partner purchased one these when I purchased my large case .
Please be assured the handle does extend well and is suitable to attach small bag..
Get an answer from our members and Samsonite representatives
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