Warranty Service Terrible
Unit performed OK for about 18 months, then stopped working on Christmas eve. It seems like NO-ONE in Samsung service works between Christmas and New Year, so you just have to sweat it out until everyone is back from holidays. Come on Samsung, you are a large company and should provide service on ALL business days of the year. I'll not be choosing or recommending Samsung again.
UPDATE: It is now 8th Jan and the problem is still unresolved.
- AC120HBHFKH (12kW)
- Verified purchase
Already good but can be better
Went with this product and model because of a builder promotion. Loved the different functionalities it comes with. Could be better if the controls are user-friendly. Getting to decipher the timer functionality is a pain. Not straight-forward instructions. Need to really get into the manual details to decipher how the functionalities work. One good example is the timer functionality. One has to press so many buttons to get to the timer and it wasn't easy. The functionality is there but you have to dig through the manual first. Still, it does the job of cooling and heating so far. Hopefully it will last.
Terrible Service from Samsung - Don't buy, if it breaks, you'll be left in the lurch
I will never recommend Samsung after our recently installed ducted Air Conditioner failed recently. The lack of interest or service from Samsung is just abhorrent and appalling. We paid nearly $20k for this unit which is less than 12months old and broke down in the lead up to one of Victoria’s hottest weeks of Summer. We contacted our installer who said that Samsung would help us as it was under warranty. No contact from Samsung and I have been complaining to them every day, both to their customer helpline which incidentally is based in the Phi...lippines and by Messenger to their media department. The call centre people are polite but totally uninterested in getting the system fixed and appear unable to escalate matters beyond their scope of knowledge. Samsung say they will contact me with information as soon as they have some, they don’t, so I have had to call or message them multiple times daily. 39c weekend with a young baby in the house and a week later the system is still awaiting repair. I telephoned Samsung again when I hadn’t heard anything to be told a repairer would come out on Monday (7 days after failure). But he was a no show so my system is still needing repair. Samsung needs to seriously lift its game. I have previously liked Samsung products and hence my choice for our domestic heating/cooling. Never again. I am just sick and tired of chasing and hearing pathetic excuses as to why it is so hard, like....oh you don't live in Metropolitan Melbourne so we don't have a repairer.......(so only sell in Melbourne then and people who live outside can but Daikin or Mitsubishi).......we have been busy after the Christmas holiday......(well its now the end of January so how long are you going to hang on to that excuse???).. Oh and when you say you will call the customer back, please do so.......and when you promise a service call on a particular day......do so.....I can't tell you how disappointed I am at taking a day off work and losing money and then no-one comes........ My original installer was very helpful and sent someone out the same day as the fault, they contacted Samsung and advised that Samsung would be in touch. No contact from Samsung so I called you, again and again and again. My original installer is not on your list of approved repairers so they weren't allowed to do a warranty repair. A week later and I still have a faulty system. Not happy and will not buy or recommend Samsung, If I could give zero stars I would. Samsung Ref: 425 374 45 43
Lovely and toasty in winter, avoiding the heat in summer.
I argued for gas ducted heating in our new build as it was something I was familiar with, but the contract stated ducted reverse cycle electric. The real estate agent ultimately talked us into the electric unit and I am glad as it seems to run more cheaply, more quietly, and more efficiently than the gas. This is our first experience with air-conditioning in a home and the Samsung made the long run of 38 degree (Celsius) days, a breeze to handle. We have so far experienced one winter with the Samsung. I had read about the risks of the unit free...zing overnight but even on the minus 8 degree mornings the unit simply went through a defrost function and then kicked in. Even though this new house has much higher ceilings and has two more bedrooms than the previous home, most days we only needed to set it to between 16-18 degrees celsius to keep us warm (we always ran the gas at 18-20 celsius). It is currently our first summer in the house and we are running the air-conditioning non-stop most days on 25-27 degrees. We have just discovered the FAN mode so when the breeze is cool enough outside in the evenings we open the windows and run the fan. Apparently this is much cheaper to run than the air-conditioning but is just as cool and just as quiet. Our unit came with a small thick book that dealt with installation but nothing about user operation. Many of the settings, like setting time blocks for turning the unit on and off, are met with the word RESTRICTED. I have contacted Samsung and they had me try a few things over the phone but when it didn't work they stated they would email me the instructions. I am still waiting. Perhaps our builder took a cheap option that limits the functions??? The only hassle is cleaning the filter in the ceiling. We are having an issue opening the door with the tiny knob so have only vacuumed through the grating. Other than that, I think it is a brilliant system and I hope we have a good long run out of it.
Doesnt use up a lot of electricity but still keeps you cool!
i bought this aircon and have never regretted it. it was amazing and it kept me cool through the hot summer days and night. It has a quiet mode so i can turn it on at night and still sleep. The best thing is that it doesn't cost a lot to run. I have noticed no spike in my electricity bills ever since i bought it and used it. You should consider to buy this one if you are in the market for an aircon
Very Good AC.Free installation.Cools fast.Reasonably quick delivery.Bluedart delayed the delivery by a day due to tansportation problem.Other wise all OK.one thing that i can tell you is to choose a good person to do the installation else can find some problem in his work so pay attention to this point.
Reverse cycle air conditioner works well in room. Attached to wall and looks small and compact. Remote operated or manual with options for various modes. Was quiet when newly installed. However after more than five years it has started to become noisy when operating. Air vents appear to have melted during heat operation over the years and become distorted.
Happy with the Aircon and price
We replaced our 12 Kw Bonaire ducted air conditioner with Samsung, the installer suggested to increase the capacity so went with 14Kw. Installation went really smooth. I am really happy with the price paid for the aircon compared with other brands. It's got 5 years warranty, hopefully i will not have any dramas. It's been over a month, we are using the aircon for heating as it's winter and it's doing a great job. The aircon makes very less noise compared with our previous one. Having the feature to control the aircon on the phone is the best option.
Questions & Answers
We have 14kw system. Air from the vents seems very soft, is there any way to increase the amount of air coming from the vents? I have already done the volumetric setting on the control panel where it does its own pressure test on function 7,2,1. Can you manually increase the output? Or is there any internal fans in the duct work that might not be working? Its is a new house I have no installed this system and not sure what components might be in the roof.
Hey Brad, it would be best for you to reach out to our Customer Care team on 1300 362 603 for further assistance with this.
How to set the timer, I've worked out how to set the time. Manual no help.
Hi Tracy, this sounds like something our Support Team can assist you with. If you contact them on 1300 362 603, they will be able to resolve this for you in no time.
Ac indicating with red light flashing E 601 what may be the problems?
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