Samsung Crystal Series

At approx 18 months the screen and both boards were replaced and it's still rubbish, still having problems there's nothing nice I can say about it the only thing worse is Samsung's service over 8 weeks of waiting for in home service. This is about the 3rd time I've given Samsung a go over about 30 years hoping they might improve but no such luck,… Read more

give a cheap brand a go it could only be better. It's also the dumbest smart TV I've ever bought. Bad sound and my new Yamaha system can't connect so forget a DVD player etc. I could go on but what's the use. Come on Samsung put a little pride into your products please!!!!

Shading on Samsung TV – I purchased a UA65BU8000WXXY model Samsung TV in June 2020 after having excellent past experiences with Samsung TVs. It performed well in this period however in the last 12 months has developed areas of grey shading on the screen which seem to be getting larger and darker by the day. After researching the internet this seems to be common problem… Read more

with the backlighting on this model of Samsung. I realise that the TV is over 4 years old however I expected a longer life. The only alternative I seem to have is to engage a TV technician (not worth the cost) or purchase a new TV which will certainly will not be another Samsung.

Short shelf life – After only 4 years the television started developing black lines across the screen. Call to Samsung support for trouble shooting but was unable to fix the problem and was advised of the latest sales to buy a new television. Aside from this issue, it has been a good television, good picture and sound, easy to use but disappointing that it has such… Read more

a short shelf life with the screen issue. Will be purchasing a different brand for the replacement and give something else a go with the hope to get longer than 4 years out of it.

TV picture disappears despite only being 18months old – Only had tv 18 months and picture just randomly disappears and leaves blurred colours. This is now happening more frequently. Samsung provided technical support over the phone but it has not helped.

Samsung – What can I say it’s sluggish it doesn’t receive channel 10 every time I set a set top box it’s got issues with fetch tv that’s why now I’ve got Foxtel Samsung is says there’s nothing wrong with the tv honestly your better off getting Hisense but even those got some crap wrong with them

Pretty good picture but average sound – Has used for two years from 2021, it is excellent. This TV has some issue with the sound so I try to connect the optical output to my home theater. The optical cable bought is not compatible. Because of this TV, I have to upgrade my mobile phone to Samsung to use smart view. Show details ·  1

Stunning – The Samsung 65-inch 4K UHD TV delivers stunning visuals, smart features, and an immersive viewing experience, making it a worthwhile investment for your home entertainment setup. Show details ·  1

Samsung 65 inch tv – Was delighted that the TV was exactly as described and has alot of extra features which makes operating the TV so simple, picture is amazing and high quality also! Extremely happy with my purchase !! Show details ·  1

LCD went blank in less than 2 years – TV LCD went blank in less than a 2 years is one issue. I understand products can break however the appalling service from Samsung is my concern. 1/7/23 i contacted them advising screen not working. Sent photos, logged in remotely to confirm fault. Then 3rd party tech visited home to confirm. Case manager assigned however its been 3 weeks and still… Read more

no resolution offered. I wonder if they could ever compete with Apple with such behaviour. Never samsung again

Remote doesn't work - good staff though – The remote just stopped working Everything I change the battery it works for a few minutes then just back to a frustration level not seen since the All Blacks Haka got walked up on by those croissant eating French. However, I must say Max Ashton, not sure of his position but pretty sure he's exec level, was unbelievable in helping me out. He… Read more

flew over to Australia and bought be some Duracell batteries and guess what, the remote Works like a charm!

Staff make a business and woth staff like that I can see Samsung becoming a worldwide company!

V poor samsung warranty and delay tactics – Our UA65BU8000W stopped working in a few months. The screen went black and had a faint blue light could bee seen. I called Samsung customer care as was told by the seller Retravision. Well never in my life have I had some one with poor English skills keep talking over me when I tried to spell out the words as requested!!!!!! The frustration got so… Read more

much I had to hang up after 10 min of this! I went to the business tv repairer behind Retravision (as I was told by Retravision) to see if they could help. They said send it to them and they after getting the tv had issues with Samsung as they did not reply to 4 emails requests under warranty. Right under ACCC law I went back to Retravision and told them to sort it out. Finally Retravision told Samsung to fix it with more emails and now got an order for repair. Fingers crossed it becomes so. Samsung customer care is worthless after 2 months of this frustrating delay. Their people even keep emailing me for proof of purchase and I have sent them my receipt. I even told them talk to Retravision for a copy of receipt. They even left voice messages on my mobile phone I could not understand!!!!!

Basic Tv with a few niggles – The tv is your run if the mill average set. Picture has a little clouding in dark scenes, colours are overly saturated and reds need to be brought down a bit (on my panel anyway), sound is decent and the processor is extremely weak to the point of slowing everything down. We got this from Betta for $876. Pending a $150 cashback it'll be $726. … Read more

Can't really complain for the price.

Edit: Updated the tv to V1106 that can be found on samsung.com/au/support. This has improved the TV's responsiveness somewhat.

BU8000 75" TV – Bought this tv in June 2022. After approximately 6 weeks turn it on and it would turn off. Contacted HN who sent me to samsung technical support. TV was replaced with refurbished equipment 7 days later same thing. Samsung replaced TV again 10 days later same thing again. The repair person told samsung to refund my money. I contacted samsung in… Read more

November 2022 as to when they were picking up tv. They said they would ring me. From November 2022 to February 2023 I waited and phoned and emailed. Samsung had told me I would receive my refund 30 business days after they had picked up the TV. The tv picked up 1st February 2023 I have phoned 3 times sent an email and have now put it in hands of consumer affairs. My $1595 is happily sitting in Samsung's bank account along with everyone else's refunds earning interest. Never buy anything samsung.

This TV lasted just a year, worst customer service ever – The tv was fine for 1 year. Apps etc worked quite well. Then, when it was just over a year old, the screen went then the tv completely stopped working. Samsung have possibly the worst customer service ever. They repeatedly asked to be sent the same information. I had to send photos of the receipt and product number about 4 times. Each time someone… Read more

would phone a week later asking for the same information. It has been 2 months with no resolution. They say they don’t have the part to fix it or the stock to replace it. I would not be buying from Samsung again.

Awesome television . 10 out of 10 – Excellent tv for 1600 dollars can’t beat it really . Would recommend Show details ·  1

Defaults to product placement & lurid [Content Removed] looks – The television keeps trying to take me to services I don't want, and even has dedicated buttons on the remote for media companies that have paid Samsung $$$ to do so. Hey, I'm paying you for technology, Samsung, not to serve me ads in my own living room. Picture-wise, the TV does its best to make everything look overcooked. Note to Samsung's… Read more

tech team: lurid smooth images might be suited to [Content Removed] but not most cinema. Trying to get it to find my laptop via HDMI is a never ending pain.

Great TV for an excellent price – We bought this TV as Samsung has a great reputation and the price was well within our budget. I’m blown away the bang for buck with this TV. It is very slim, easy to install and has a great picture quality and sound. The colours are vivid and the audio is crisp. There is no need for us to get a sound bar. The TV is great in the sunlight as it… Read more

reduces glare very well. The interface is easy to use and has all the apps we could ever need. The TV starts up quickly and has no delay. Will happily recommend this product to others!