Reviewer Photos & Videos
Most difficult to deal with for Warranty Repairs
I called for the warranty repairs for my property was settled in April 2020, the support team requested the model and serial number which is reasonable for a warranty repair. Once these details were provided they requested me to provide the date of purchase to proofs the age of the AC or proof of the date of installation. As the Ac was already installed at the time of the property settlement by the developer/builder therefore I wouldn't be able to show the documents they asked for.
According to the serial number provided, the manufactory year ...was in 2018 and it's less than 5 years but they insist I have to show the proofs at the time the technician on site, otherwise, they will charge me. Samsung is the most difficult to deal with for warranty repairs, my understanding is that the product serial number is more than sufficient for any warranty repairs, unfortunately, this is not the case with Samsung. Their staff is not really well trained and I spend few hours over the phone with them, one of the ladies I spoke she didn't even enter the model and tenant's details in their system, I only notice when I call back to following up on my booking. When I mentioned the monitor shows error code E198, their support team doesn't recognise this error code and saying she can't find this error code in their system. Later when I checked on Google, Samsung E198 explains 'Error on thermal fuse of indoor unit (Open)' I have the feeling that I will end up paying for the repairs, Let's see how it goes.
No return comms .outdoor unit PCB faulty 6yrs old
6yrs old and PCB faulty and fan motors have to be replaced.
Tried to contact Samsung service and warranty 6 times and no return calls.
Finally contact with warranty manager and told bad luck out of warranty.
Do not buy these units as they only last warranty period and then break down.
Still havent received reply email after 6 weeks.
Purchased in July 2014 for $8,000.00.
Very poor quality
AC071HCAFKH - multiple parts failure including compressor (leaking), valve and wall panel. Cost us $3000 to repair it. Just reached its warranty period. It was designed to work till the end of teh warranty period??
Really poor performance and unresponsive control. Buy a Fujitsu ducted system, they leave the Samsung for dead!
Absolute garbage. This unit is so inefficient. It simply underperforms. 30-32deg days and it struggles, it has to run flat out to get to 25deg. It is the stupidest inverter unit I have used. The unit will not ramp up or down unless there is a significant (6deg) adjustment in set temperature. Even after reaching the desired set temperature (which is very rare as it just cannot cope) it does not ramp down. I have to increase the temperature setting to get the compressor to ramp down. I’ve had a 15kw Fujitsu ducted inverter system prior to this on...e and it was absolutely fantastic. It was efficient, quiet and did what it’s supposed to do. My 16kw Samsung unit is hopeless. I know how these units operate and this system is pathetic. A big thumbs down. I’ll be removing the unit and replacing with another brand. Don’t waste your money.
Purchased in January 2018.
Piece of trash
I purchased a MIM-H03 Wifi kit for my ducted aircon. The installer came and fitted it in May. It has not worked a single day. I have called Samsung a hundred times and they keep saying that I will hear back from AC team in 48 hrs and it never happens. Worst decision to install a Samsung aircon!!! Full of crap
Purchased in May 2020.
Very disappointed and frustrated with customer care
I moved in a brand new house with Samsung Ducted reverse cycling system. The air conditioning stops working in less than a few weeks. I called customer care, they sent a technician to check the system and determine whether it a warranty issue.
I am an Engineer and I know all products have a failure rate that’s why manufacturer offering warranty on their product. But I had my worse ever experience with Samsung after sales customer support. I left without heater for more than 5 weeks in freezing cold weather with baby.
The technician was keep te...
Purchased in January 2020 at Samsung.
Not worth buying/ no customer satisfaction
I bought a newly built house and this Samsung inverter reverse cycle Ducted Air Conditioner was already installed in it. Its just been over one year and the outer unit is not working. It is mentioned on website that it comes with 5 year warranty but I kept on trying to contact this customer care service but no response after being on ph for hours. I suggest they do not care about customers and their product are useless. I strongly advised not to buy from samsung brand. There customer services are very poor and dont care about customer satisfaction. Dont buy SAMSUNG product.
Purchased in May 2018.
- AC160JNHFKH/SA (16kW)
We just installed new ducted with 8 point by weather world Fawkner its excellent system so silent and cooling its freezing ,Im so happy kids more than happy after complaining from heat ;cooling the house in less 30 minute
Purchased in November 2019 at Weather world for $10,400.00.
it is ok
cools well and heats well, however can take a while to come on at first and sometimes will stay on when the set point temperature has been reached. wifi app can disconnect also.
- AC160JNHFKH/SA (16kW)
Samsung 16kW Ducted Air Conditioning (AC160JXAFNH) Pain and Frustration
I have just replaced my working 18 year-old Daikin non-inverter based ducted air conditioning system with a Samsung 16kW inverter based system. The brand new Samsung unit was delivered dead-on-arrival. It was supposed to have 3.5kg of refrigerant pre-loaded from the factory. This had all leaked out. I called the Samsung Customer Care number to arrange for a replacement and was immediately treated as a criminal. The operator would not accept that I had a brand new uncommissioned system that needed replacing. She tried to initiate a repair job..., but only on condition that my licensed installer had not damaged the system. She then proceeded to read me Samsung’s repair Terms and Conditions all of which were intended to remove Samsung’s obligation to repair a product under warranty. She insisted on sending me a contract to sign which was an obvious attempt to have me sign away my rights under Australian Consumer Legislation (ACL). Finally she settled on having a Samsung contracted installer perform a full audit of what my licensed installer had done. The contractor was a competitor to my installer and had previously quoted me on a non-Samsung ducted system. The audit was done two weeks later and no faults or damage due to the installation were found. A further two weeks later another new unit was delivered only because I had threatened (not idly) to start legal proceedings to enforce my rights under ACL to receive a replacement unit for a product that had been shipped with a major fault. An install which should have taken only two days took thirty days and caused pain and frustration both to myself and my small business licensed installer. He was understandably very concerned about his industry reputation. Samsung’s support for its new air conditioning products and the businesses who install them is disgraceful. Based on my dealings with their customer support, I will have my legal case ready for any future warranty claims.
Never recommended anyone for last 3 years
I would give 0 ☆if I got an option, I had ducted system installed & got lots of trouble & service agents send unprofessional trade person mostly to attend service call,only phones are ok
No other products
Purchased in March 2016.
Samsung AC160 - worth considering - efficient AC - with Airtouch3
I recently had a Samsung AC160 ducted AC installed. it was replacing a 12 year old carrier system that had run out of gas, It has now been 4 weeks and i have been impressed on how quiet the system is and how efficient it runs.
Also included in the installation was a Airtouch3 controller.
The AC when running cools the house down as expected - but I have been very impressed with how efficient the system is. While it's a 16Kw AC - the unit has a digital inverter which allows it to varry the load when needed and thus use less electricity than ...
Questions & Answers
Bouht this 18kw unit recently, pretty hopeless compared to my old Mitsubishi. Even when the Mitsubishi was dying after 20YEARS it performed better than this Samsung.
I’m really sorry to hear of the experience you've had so far and that we didn't meet your expectations. We’ll be passing your feedback on internally but if you wish to discuss this further, you can contact us via Product reviews private message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information.
Outdoor unit price
I’m not sure mate I perched whole system kit cost $10400 installed
Hi Apisit, for all A/C enquiries, we recommend for you to reach out to the relevant department via:
I keep hearing/reading bad reviews about Samsung Ducted Air Contioning system - especially how poor your servicing team is in Melbourne. Any indication this has/will improve?
Farhad go to weather world Fawkner ask for peter he will give you beast advice Im very happy with my Samsung
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|Category||Ducted Air Conditioners||Ducted Air Conditioners||Ducted Air Conditioners||Ducted Air Conditioners|
|Features||Inverter, On/Off Timer and Wi-Fi Smart Control||Inverter, On/Off Timer and Wi-Fi Smart Control||Inverter, On/Off Timer and Wi-Fi Smart Control|
|Cooling Power||20 kW||18 kW||22.5 kW|
|Heating Power||22.5 kW||20 kW||25 kW|
|Auto Cleaning (Self Cleaning)||No||No||No|
|Auto Restart Function||No||No||No|
|Indoor Unit Dimensions||450 x 1350 x 910 mm||450 x 1350 x 910 mm||450 x 1350 x 910 mm|
|Outdoor Unit Dimensions||984 x 1612 x 519 mm||1450 x 940 x 330 mm||1695 x 880 x 795 mm|
|Max Indoor Sound Pressure Level||57 dB||43 dB||44 dB|
|Max Outdoor Sound Pressure Level||57 dB||55 dB||59 dB|
|Operating Temperature for Cooling||-15 ℃ to +50 ℃||-15 ℃ to +50 ℃||-15 ℃ to +50 ℃|
|Operating Temperature for Heating||-20℃ to +24℃||-20℃ to +24℃||-20℃ to +24℃|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)|
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