Samsung Duct S AC160/180/200JNHFKH/SA Series

My Samsung ducted air conditioning system was installed as part of my home build in 2017. Recently, the system developed an E320 fault code and stopped operating properly. This has been very frustrating because a ducted air conditioning system is a major household installation, and I expected it to last much longer without this kind of serious… Read more

fault.

I contacted an air conditioning technician, and I was told that E320 is a common issue on some Samsung systems. The technician explained that the unit may be repairable, but also said there is no guarantee the same problem will not happen again in the future. That was especially disappointing to hear, because it suggests the repair may only be a temporary fix rather than a long-term solution. I then contacted Samsung Australia for support. Their response was that the system is outside the 5-year warranty period, so they would not cover it under warranty. I understand that warranties have limits, but for a built-in ducted air conditioning system, I believe consumers reasonably expect better durability and reliability than this.

What concerns me most is not only the fault itself, but the overall long-term dependability of the product. When a central air conditioning system fails with a known or common issue and even a repair technician cannot give confidence that it will remain fixed, it raises serious questions about product quality and suitability for Australian conditions.

At this stage, I am left paying for diagnosis and repairs on a system that I believe should have lasted longer. For a premium home appliance that is installed as part of the house, this is not the ownership experience I expected. Based on my experience, I would urge other buyers to carefully consider long-term reliability, repair costs, and after-sales support before choosing Samsung ducted air conditioning.

Should have an Option for 0 Stars – Installed in a brand-new house worked for 2 days and stopped blowing cold air, AC installer said the PCB board blew and Samsung will have to come out at the time of writing this I'm at 3 weeks with no ac and no phone call to book it in to fix. every time I call all they say is we are looking for a service provider give us 1-2 business days to contact you. save your money buy another brand. Show details

Would Rate It Zero If I Could – Installed the ducted unit split for 3 upstairs bedrooms, serviced every year, only used during Summer months in Sydney. The aircon unit broke down once it reached 7 years and was irreparable, and needless to say, no warranty. It took 2 months (from December to February) for Samsung to get a technician to come to look at the unit. I was told the… Read more

Compressor, Condenser Coil, PCB Board, Outer Fan Motor ALL FAILED. Cannot believe how quickly it died as it was used only for 7 Summers which is circa 28 months of total usage? I had Mitsubishi installed for 11 years in the living and dining room, used throughout the year and it's still working like a dream. Will NEVER buy another Samsung aircon as it is not worth the time and effort in dealing with the customer support team, not to mention the money wasted on such an inferior product.

System does not work properly, hard to get customer service – The control panel does not work properly. One of zone button "Living room" does not work. The air-con in Living room area is not work. I have contacted thr installer, the installer advised me that this is Samsung's responsibility, suggested me to contact Samsung warranty service via a web site. I registered my product with "the proof of… Read more

purchase" and registered a support request. Now I received a "No Reply SEAU" email, saying "Based on your description, it appears to be an issue with the zoning feature of your air conditioner. It would be advisable to contact the installer of your air conditioner or one of our Authorised Service Centre to determine a suitable remedy."

I DO NOT LIKE to be kicked back to your installer. I tried to find a service center, but the web site is a junk. NOT SERVICE CENTER was found.

VERY DISAPPOINTING!!!!!

Most difficult to deal with for Warranty Repairs – I called for the warranty repairs for my property was settled in April 2020, the support team requested the model and serial number which is reasonable for a warranty repair. Once these details were provided they requested me to provide the date of purchase to proofs the age of the AC or proof of the date of installation. As the Ac was already… Read more

installed at the time of the property settlement by the developer/builder therefore I wouldn't be able to show the documents they asked for.

According to the serial number provided, the manufactory year was in 2018 and it's less than 5 years but they insist I have to show the proofs at the time the technician on site, otherwise, they will charge me.

Samsung is the most difficult to deal with for warranty repairs, my understanding is that the product serial number is more than sufficient for any warranty repairs, unfortunately, this is not the case with Samsung.

Their staff is not really well trained and I spend few hours over the phone with them, one of the ladies I spoke she didn't even enter the model and tenant's details in their system, I only notice when I call back to following up on my booking.

When I mentioned the monitor shows error code E198, their support team doesn't recognise this error code and saying she can't find this error code in their system. Later when I checked on Google, Samsung E198 explains 'Error on thermal fuse of indoor unit (Open)'

I have the feeling that I will end up paying for the repairs, Let's see how it goes.

Very poor quality – AC071HCAFKH - multiple parts failure including compressor (leaking), valve and wall panel. Cost us $3000 to repair it. Just reached its warranty period. It was designed to work till the end of teh warranty period??

Piece of trash – I purchased a MIM-H03 Wifi kit for my ducted aircon. The installer came and fitted it in May. It has not worked a single day. I have called Samsung a hundred times and they keep saying that I will hear back from AC team in 48 hrs and it never happens. Worst decision to install a Samsung aircon!!! Full of crap Show details

Very disappointed and frustrated with customer care – I moved in a brand new house with Samsung Ducted reverse cycling system. The air conditioning stops working in less than a few weeks. I called customer care, they sent a technician to check the system and determine whether it a warranty issue. I am an Engineer and I know all products have a failure rate that’s why manufacturer offering warranty… Read more

on their product. But I had my worse ever experience with Samsung after sales customer support. I left without heater for more than 5 weeks in freezing cold weather with baby. The technician was keep telling me that he is waiting for parts to come from Samsung. I can't understand why the Samsung technician shouldn't carry a few boards around in their UTE to fix the problem on spot and why it is taking so long to post a part to an Australian major city. I called several times to customer care and every time I was told that they will follow it up and someone will call me back in 24 to 48 hr but no one contacted me. Finally, after I took legal action under the Australian Consumer Law, someone contacted me to apologise for the inconvenient but no timeframe or solution to fix the aircon. When I asked to make a formal complaint, the Samsung care team didn't give me a chance.

I am so disappointed and frustrated that if it was a split system, I was more than happy to throw it away and install a well reputable manufacturer's air con, but removing a ducted system and repairing the damage is expensive and inconvenient.

Not worth buying/ no customer satisfaction – I bought a newly built house and this Samsung inverter reverse cycle Ducted Air Conditioner was already installed in it. Its just been over one year and the outer unit is not working. It is mentioned on website that it comes with 5 year warranty but I kept on trying to contact this customer care service but no response after being on ph for hours.… Read more

I suggest they do not care about customers and their product are useless. I strongly advised not to buy from samsung brand. There customer services are very poor and dont care about customer satisfaction. Dont buy SAMSUNG product.

it is ok – cools well and heats well, however can take a while to come on at first and sometimes will stay on when the set point temperature has been reached. wifi app can disconnect also.

Samsung 16kW Ducted Air Conditioning (AC160JXAFNH) Pain and Frustration – I have just replaced my working 18 year-old Daikin non-inverter based ducted air conditioning system with a Samsung 16kW inverter based system. The brand new Samsung unit was delivered dead-on-arrival. It was supposed to have 3.5kg of refrigerant pre-loaded from the factory. This had all leaked out. I called the Samsung Customer Care number to… Read more

arrange for a replacement and was immediately treated as a criminal. The operator would not accept that I had a brand new uncommissioned system that needed replacing. She tried to initiate a repair job, but only on condition that my licensed installer had not damaged the system. She then proceeded to read me Samsung’s repair Terms and Conditions all of which were intended to remove Samsung’s obligation to repair a product under warranty. She insisted on sending me a contract to sign which was an obvious attempt to have me sign away my rights under Australian Consumer Legislation (ACL). Finally she settled on having a Samsung contracted installer perform a full audit of what my licensed installer had done. The contractor was a competitor to my installer and had previously quoted me on a non-Samsung ducted system. The audit was done two weeks later and no faults or damage due to the installation were found. A further two weeks later another new unit was delivered only because I had threatened (not idly) to start legal proceedings to enforce my rights under ACL to receive a replacement unit for a product that had been shipped with a major fault. An install which should have taken only two days took thirty days and caused pain and frustration both to myself and my small business licensed installer. He was understandably very concerned about his industry reputation. Samsung’s support for its new air conditioning products and the businesses who install them is disgraceful. Based on my dealings with their customer support, I will have my legal case ready for any future warranty claims.

Never recommended anyone for last 3 years – I would give 0 ☆if I got an option, I had ducted system installed & got lots of trouble & service agents send unprofessional trade person mostly to attend service call,only phones are ok No other products Show details

Samsung AC160 - worth considering - efficient AC - with Airtouch3 – I recently had a Samsung AC160 ducted AC installed. it was replacing a 12 year old carrier system that had run out of gas, It has now been 4 weeks and i have been impressed on how quiet the system is and how efficient it runs. Also included in the installation was a Airtouch3 controller. The AC when running cools the house down as expected -… Read more

but I have been very impressed with how efficient the system is. While it's a 16Kw AC - the unit has a digital inverter which allows it to varry the load when needed and thus use less electricity than a normal AC.

in my case - the AC when is turned on to cool the house - it cycles from using around 2.2Kw of power down to a idle using only 700w of electricity.

The quoted efficiency figure for this system (EER) is 3.4 - what ever that means...

I have solar - but I can already see my daily power bill being reduced by a large amount (50-80%) when compared with the old 14Kw carrier system that used to draw down 4 - 6.5kw of electricity.