Samsung Galaxy Tab A (2016) Questions & Answers
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I have a new Samsung Tab8. When I take a picture, they all come up in NEGATIVE format. can't see how to change the picture settings to normal. Can anyone help Dianne in Golden Bay WA
Hey Brian, thanks for reaching out. I'm sorry to hear you're experiencing issues with your tablet. I suggest resetting your camera application, to do so follow these steps. Launch the Camera app > Tap Settings > Tap "Reset settings" > Tap Reset
Regards,
Brian Samsung AU
I recently bought a Galaxy Tab 8 a cannot get the sim card holder to open using the small tool provided.
Hey Ron, I would recommend taking your Tab into one of our retail stores or closest Authorized repairer to have a closer look. Please view this link to find the nearest store to you : external link Mike Samsung AU
Put in password to start and cannot remember it can you change it?
Hey Laura, if you have forgotten your lock screen password, you may be able to reset the lock via your Samsung Account if this has been set up on your tablet prior to this. I've provided our support link below on how to do this:
external link
If you do not have this set up, you'll have to reset the device. Please note, this method will delete all of your tablet's content. If you wish to proceed, you may want to contact our support team to assist you through this process on 1300 362 603.
Kath Samsung AU
how can i use data sim card om my Tab A6 without sim card tray. is there a adapter for it ? thanks
Can I use an SD card
Yes, easily, check online to see how big a card for your model
Our fairly recent Tab A has carked it with a message that there is moisture detected in the power supply. It has never been outside the house. Is this a bug? Help please! Peter
Hey Pete. I'm sorry to hear of this :( From what you've described, it would be best to have your Tab A booked in for assessment by our technicians. You can visit your nearest Samsung Studio to get a member of our team to assist you with this. To see if your nearest Studio is open -> external link
If your local Samsung studio store has been temporarily closed or you’re unable to make it into a Samsung Experience Store, you can follow the link below to book your device in through Australia Post.
external link
Kath Samsung AU
Bought my tablet Christmas 2016, and it has been great up to now, except that battery life isn't wonderful. Just use for email, facebook, messenger, video messenger, jigsaw puzzles and free cell, etc. Not for netflix or any other streaming. Since last week though keep getting message *close app and *send feedback. This stops me from doing anything else and is very annoying. Is there any way I can fix it. Can't afford a new one.
Hi Robyn, we have provided a link below to assist you with apps crashing on your tablet. external link In regard to the battery of your device, there are a few steps to help you with this. external link However, if you continue to believe there may be a fault with your Tab A, we recommend for you to head to drop your device off to be assessed by our technicians.
You can also drop your device off at your local Australia Post office. external link
For our list of available stores: external link
Ada Samsung AU
Does this tablet have a GNSS GPS for use with navigational apps?
Hey Bob, I’ve provided a link below to the 2019 Galaxy Tab A 8.0” Wifi. The tablet does have GPS capability but if tis is in regards to a specific application, we’d recommend reaching out to the developers for specification and compatibility.
external link
Mick Samsung AU
Can u put a simple card in & make calls
Hi Kadiatu, this depends on the Galaxy Tab A model you are looking into. With our 4G Tab A variants, you would be able to insert a SIM card in it.
external link
Ada Samsung AU
Do you have a tablet with Bluetooth as well as WiFi?
Yep it has Bluetooth an wifi
Our Tab A does indeed have both Bluetooth and the ability to connect to Wi-Fi, John.
Here's a link to our latest range: external link
Ada Samsung AU
Hi! I just received the Galaxy Tab A T290 today and I got a 64gb SD card in it. The SD card is recognized and it is displaying files from said SD card but I cannot move apps from internal storage to my SD card for some reason. My tablet is completely up to date and I have tried going through the route I'm used toto which was Settings>Apps>Whichever app I select>Storage. It doesn't give me the option to change the storage to SD card even on apps that I know can be moved since I moved them on a previous device. Anyone know how to move apps on this device?
Thanks for coming through, Jinkz. Happy to hear you got your hands on our Galaxy Tab A! Unfortunately only certain applications will allow you to be moved to your micro SD card. It would be best to reach out to the app developers for further information.
Kath Samsung AU
Can you use an S Pen on this
No, not on this version.
You are unable to use an S-pen with the Tab A.
Jo Samsung AU
Transfer photos from camera sd card to Tablet ??
Hi Peter, we have provided a link below to assist you with transferring files from your microSD card to your Tab A. We hope this helps. external link Jo Samsung AU
Could you please advise a suitable adaptor that will connect with my tablet so I can insert the sd card and down load photos straight on to the tablet. Many thanks Peter W
If your camera uses a microSD card, you are able to insert the microSD card into the Tab A itself.
Jo Samsung AU
Dear Samsung My wife (a newbie in the market for a Tablet) has asked me to ask you the following questions regarding this Tablet. We currently have a desktop PC wireless arrangement: (1) Can I watch SBS News and other SBS programs? (2) Can I watch ABC Iview news and other programs? (3) Can I download books? (4) Can I get weather and tidal forecasts? (5) Can I buy a "5 series program" e.g. gardening series and store/watch it on the Tablet? (6) Can I listen to content on the Tablet without earplugs i.e. like a radio? I want to prop it up in the Kitchen and listen to news etc without ear plugs.
Thanks
Wow Paul, some gutsy questions and I am not Samsung, you should try asking them? Bless you, Steve.
Hi mate, Yeah i'm sure you can do all those things. In regards to tv shows and books you might have to download some apps from the Play Store, im not sure which ones exactly though. Weather apps are usually pre-loaded so its a yes for that. In regards to music, you could listen without ear plugs but i doubt it would be very loud, unless you connect to a bluetooth speaker. I'm sure when you go to purchase the sales person could also help with these questions.
Hi Paul, we'd be sure to help you and your wife out with this :) The Galaxy Tab A is able to access the internet. Hence, if you are looking into a specific program that is able to be accessed via a website, you will be able to do so. You are also able to download a third-party application on your tablet to help you with e-books. The Galaxy Tab also has a dual speaker.
You are able to weather by the app or a simple search on the internet. With the gardening program mentioned, we recommend for you look into the application used to view your program. If you require further assistance, feel free to head to your nearest Samsung Studio or authorised Australian retailer.
external link
Jo Samsung AU
I cannot find a way to change default pdf viewer from one drive to Adobe reader. Disabling one drive just makes it grey
Would you be able to follow the steps below to help you with changing your default app? Settings > Apps > 3 dots on the top right > Default apps > OneDrive > Clear Defaults Then, next time you open a PDF, you will be prompted on which app you would like set as your default. Hope this helps.
Jo Samsung AU
How fast is the response time when using Facebook on the Galaxy Tab A 10.5" and does FB use a lot of storage space. Also has anyone loaded Facebook "Lite" in preference to standard Facebook? My Tab A is new and I am a "learner user".
Response time of the app is based on various factors. However, if you find that the app starts to lag, we recommend for you to clear its cache via the steps below. Settings > Apps > Facebook > Storage > Clear cache
If you would like to clear space from the app, you can also do so by:
Settings > Apps > Facebook > Storage > Clear data.
For further information about the Facebook app, we recommend for you to contact the app developers. Hope this helps.
Jo Samsung AU
Hi, Excuse my ignorance, but will this work using a SIM card? Like an oversized mobile basically. I noticed it says 4g, so I'm hoping that's what that means. If using wifi how safe is that? Thanks
There are basically two versions of the Tab A. The wifi version. Works on wifi not on a network. The SIM card version called Tab A lte. This takes a SIM and can be used like a mobile phone. It is a couple of hundred dollars more than the wifi version.
The T385 has SIM but the T380 does not.
Thanks, I've got the T385, so that's great. Thankyou for your reply :)
That is correct. The Tab A LTE (SM-T385) is able to be used with a SIM card or via Wi-Fi network as opposed to the SM-T380 model which is only Wi-Fi capable.
Jo Samsung AU
Thankyou so much Jo. I really appreciate your reply. Many thanks
Glad to help :)
Jo Samsung AU
I use a 8" Tab A, about six years old, and have been really impressed by, via the headphone jack, it's sound quality and ability to comfortably drive large full size headphones. Looking at getting this model primarily as a media server and for watching music videos and concerts. How does the sound quality and headphone driving ability compare to the earlier model, again, only via the headphone jack. Quality of built in speakers isn't of much concern to me.
Sound quality is a fairly subjective topic, Hal. What we suggest you can do is head into your nearest authorised retailer to take a hands on look of the Tab A yourself :)
Jo Samsung AU
Bought the Tab a month ago, very happy with its audio quality using headphones, its an excellent player that can drive most full size around ear headphones with ease. Also impressed that it will autodetect when an external dac has been connected and feed the digital stream straight to it. A bit less impressed that, to download music or photos to the sd card, you MUST use Samsungs own browser or install a separate download manager. That's just weird.
We greatly appreciate your feedback, Hal. If you would like to move your Downloads folder to your SD card, you can do so via the steps below: Open My Files app > Internal storage A> long press the Downloads folder > tap Move > go back and select SD card
If you have any further enquiries, please feel free to send us a private message via the link below:
> m.me/SamsungAustralia
Jo Samsung AU
Hi
Can I put data sim card network in it for quick internet without using wifi?
Thank you
No. Not with this model
If you have purchased the Sim card version the Tab A is released as a WiFi only version and a WiFi and Sim version.
I cannot connect my tablet to the internet any more I bought it in 2014 it got stuck on hearing disabled and my friend got it back to normal was ok but now when I try to go to a web page it says try later but the wifi says connected??? Any help?
Update the software to the latest operating system
thanks Rex
Hi there, we hope this has been resolved, however if not, we suggest soft resetting the device, ensure software is all up to date. If there are further issues, please visit your nearest service centre, and our technicians will assist you.
I have up dated the tablet however it is still the same so will seek out tech help thanks
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