Poor battery life and stopped functioning
I use this on carpet and wooden floor, after 5-6 month of use the battery life reduced to just 3-4 mins max.
The suction power is also reduced significantly. It also stopped running on low suction power and now only works on high suction setting.
Would definitely not recommend this product.
Purchased in October 2019 at Employer program for A$400.00.
Always cutting out even after filter clean and the battery system completely inadequate .Very disappointed
Used on tiles and carpet For the past 2 years, very low suction and does not live up to expectations from Samsung. Do not buy this system it’s a waste of money.
Great Vacuum Cleaner
Great vacuum cleaner, have used it on tiles and carpet and floorboards, suction is very powerful! Has lots of attachments which come in handy especially for hard to reach spaces.
Battery life is really unbelievable
Google says this has 40 mins running time but it is actually 7 mins on the description of this website.
I just bought this 2 days ago and it lasted 7 mins after fully charged first time. Can't even clean entire my room with this item. ( even Dyson V6 lasts 20 mins )
And I thought it would be okay if I have an extra battery and it costs $200 :(
Build Quality 4/5 for heavy weight (-1)
Ease of Use 1/5 for short running time
actually all the minus points except heavy weight are due to the short running time.
Purchased in March 2020 at Polyaire for A$300.00.
- Verified purchase
Automatic stopped working
I used this vacuum for a while and been upset most of the time since it always stopped working automatically while i’m using it. It’s stopped eventhough the dustbin is not even half full and the battery is not enough for me to clean half of my house. I used Dyson before and missed it a lot
Had this just over 2 years old and it’s nearly fallen apart
Brought this product just over 2 years ago. I’ve finally cracked it tonight as more parts have broken off it.
The sales person Gave it a good wrap, saying it’s much better than the Dyson. The product started off alright, but after 3 months went in for its first warranty fix, ( kept on turning on and off even with all filters cleaned, and the flex handle stopped locking in.) Product was repaired within 2 weeks. About 6 months later it went back in again for the same issue, got it back after about 2 weeks again.
Over time the battery life deter...iorated significantly and I was having to clean the filters out after every single vacuum or else it wouldn’t have been able to suck the skin off a rice pudding. I’ve now had the little rubber roller under the attachment head break, the lock-in clip for the upper part of the wand into the handle has broken, as has the clip that locks in the rotating part of the attachment. Given I paid $800 for the product, not achieving 2 years of use is pretty damn disgusting. I recently went to the place I purchased from and noticed they no longer stock the product and it honestly doesn’t surprise me. I own Samsung microwave, washing machine and dryer and tv’s and have never had any issues with these products.
- POWERstick Pro
- Verified purchase
I love Samsung n i love my ProStick
Got this as a bday present from my other half; originally wanted a Dyson but have been extremely satisfied. Sleek, powerful suction. Mutiple attachments. Very satisfied. Different attachments for certain surfaces. If it switches on n off; just need to check the filter is clogged. Has high function for super suction but if u use that constantly time usage only lasts about 8mins which isnt very long.
Waste of money
The only thing I can use this vacuum cleaner for is to get some fluff off the carpet but it won't do hard vacuuming. It cloggs up and stops operating after a minute or so even on my carpet. Sleek Good Guys salesperson told me the good reviews they had and my mistake on not check this site. I just checked and the have discontinued this model, I wonder why. I fixed my 15 year old Wortheim vacuum cleaner by getting a new head @ $25.00 and vacuums 100 times better than the Samsung and I kissed my $600.00 goodbye.
I can't understand where these businesses get all the good reviews from? they obviously pay for them.
A waste of money
We bought one from The Good Guys and it's been a complete waste of money. I wished I had bought a Dyson and in future will do so as this is a waste of space. It never worked properly, is badly built and flimsy and the after sales service is non existent. Despite repeated problems it now has been sent to Samsung for investigation, which is apparently going to take weeks. The right thing for the Good Guys and Samsung would have been to replace it under warranty but they won't. I have a Dyson cordless at work and it's way better. This vacuum is a ...waste of money. Seriously if you are thinking of buying one, don't. You will waste your money and experience absolutely non existent customer service as well as a supplier who will go to great lengths not to uphold their obligations under Australian Consumer Law. As a result I will most likely never buy another Samsung product which includes TV, refrigerator, air conditioner, smartphone, smart watch etc etc.
This vacuum does not work and has been a complete waste of money
This vacuum never worked for us! Every time I have used this vacuum it is lucky to vacuum half a room ( thats the best I've managed) and the vacuum head blocks and unit stops working . I have cleaned the vacuum out many times and checked the head for anything caught and nothing works. Incredibly disappointing and a massive waste of money - I cannot fathom Samsung would charge so much for such a terrible product.. My husband purchased this without checking reviews first - If only we had looked we would have seen how poor this is! We had just bought Samsung washer and were looking at more Samsung products but this has really put me off as I cant understand how they released such a poorly performing product.
Gets clogged up all the time
Bought the pro as it would supposedly be more efficient. It is extremely difficult to clean and gets clogged up all the time. Took it back to retailer as stopped working and was told I might be charged an inspection fee I send it back for repair. Can't believe I spent 600 dollars on this garbage. Instead of saving me work at home it gives me work to operate. Cleaning parts are very unfriendly and difficult to maneuver. Very unsatisfied customer
Worked well for the first few months then started really deteriorating it’s a very difficult machine to clean a lot of dust gets caught in the sponge filter and it’s hard to clean any hair out of the powder head brush. I have a small terrace house and would need to empty it 3x a clean and I clean weekly so I found that really irritating. Eventually the motor really started playing up it got really loud (sounded like it was going to explode) I would then give the vac and the filter a really good clean it would be quiet for a while then start all...over again. I’n the end the powderhead stopped spinning and I took it to back to exchange it for a Dyson. It was a shame really $800 is a lot of money to spend on a vac, especially when you spend more time cleaning it then it cleans the house.
Good Product - poor after sales service
I like this machine . I have a small apartment with floorboards and rugs and find the different attachments work well. You do need to empty regularly and wash the sponge filter frequently - I initially had seem suction and shutting off issues until I realised that. I have a dog and so the bin does get "full" of dog hair before it looks full. I did want to buy a spare sponge filter so that I could have one to use while the first was drying. This is not easy though, Samsung only allow you to buy through service centres that are only open 9-5.0...0 Monday to Friday and a long way from where I work. If I want to get one, I'll need to take time off work or pay for someone to post one to me (and hope it's the right one). Why they don't just sell them through accessible retailers (who carry the vacuums) or online is beyond me. For that reason alone I can't recommend them.
Purchased in December 2018 for A$350.00.
- Verified purchase
good versatile little vacuum
I've had the vacuum nearly six months, I don't vacuum too often, but find the Samsung ProStick good, it cleans the rugs getting all the fluff off around the edges.
The dustbin is small and when full you have to drag out some of the fluff as it gets stuck in the chamber, if the dustbin is full the vacuum cuts out.
The vacuum comes with a couple of heads and various attachments, just right for cleaning the car, removing dust from blinds before cleaning, vacuuming the mattress. A head for carpets and a soft head for wooden floors.
It's light, qui...
Purchased in December 2018 at JB HiFi, Mount Ommaney for A$499.00.
K-Mart vaccum is better than this rubbish
Major flaw turbo clogged just with few strands of hair. They should refund this money as it is just a waste rubbish vaccum cleaner do not buy it.
Go for something else like Dyson.
Purchased in October 2018 for A$550.00.
Everytime I vacuum it just shuts down, I have to dismantle it and check because oh lord if there is hair in this vacuum it just doesnt work, literally everytime. I got it because I was too lazy to get out my barrel vacuum everyday, but now that is more convenient. I hate this vacuum. Bought from the Good Guys who said it was perfect for animal fur... it really isnt, it looks pretty thats about it. Will never buy another Samsung item again (well except for the phones). Shoulda gone with the Dyson V10.
Great performance. ATROCIOUS warranty/claims process! Future owners be aware
Purchased the Powerstick Pro on 5th July 2018 from a Major SA retailer. Whilst the device offers amazing suction one must clean the filters on a regular basis (every couple of months), which is a simple "wash under a tap & dry" basis. Nothing new here, our Dyson was the same. Beware when using the powerhead attachment over tufted carpet or woven rug, as this puts extra strain on the upper wand/vacuum body junction point, so much so that the top of the wand broke. I returned the vacuum to the retailer who advised me that it was over 3 months ...old and would need to be taken to an authorised Service Repair centre, in this case Camtec at 21 Croydon Road, Keswick SA. After completing paperwork for the repair order, we waited approx. 1 week for notification of the job status over email advising “check and tested unit. Physical damage found to wand on unit. Non warranty defect. Inspection fee of $66.00” Unsure whether the unit had actually been repaired I proceeded to call Camtec on the local number, but it appears all calls are diverted to a call centre in Bali. After quizzing the lady on the status of the repair she said she would investigate and get back to me over email. After waiting 4 days and still no email, I rang Camtec again (diverted to the same call centre in Bali) to look into whether the appliance had been repaired. The lady on the other end said she would investigate and call back or email with an update. After waiting a further 5 days, I received NOTHING so visited Camtec personally at their Keswick address on March 26 2019. Speaking to the gentleman behind the counter I was told the damage wasn’t covered under warranty and that I would be liable to pay the $66 inspection fee. For what??? I raised the fact that I knew exactly what the damage was when I originally brought the PowerstickPro in, (owing to a weak point in the design of the device). I then asked the gentleman could I get a price for the replacement part (the wand) to which he said he couldn’t UNTIL I paid the $66 Inspection fee! I said that was ridiculous – what if the replacement part was $300 then I’d be better off buying an entirely new Powerstick. I asked could I get a price range for the part? Again, this request was denied and I had to pay the $66. After giving up in frustration, I paid the $66 Inspection fee, was told the replacement part (wand) was $123, so paid for that in full & asked for the vacuum back (in case, Samsung were going to charge me for clicking the replacement wand into place when it arrives). This is the last SAMSUNG product I will ever own. Not that I expect a call from anyone here at Samsung Australia, but I welcome the opportunity to chat.
Purchased in July 2018.
Bought this in jb hifi around November 2018.
The turbo head gets clogged everytime we vacuum up hair. Then it stops spinning. It's been in for repair twice which takes 4 weeks at a time.
This keeps happening. This is 110% a massive design flaw.
It's near impossible to suck up all the hair then vacuum with the turbo head. It serves no purpose if I have to do that.
Don't bother. Wait for a few versions time.
Construction is pretty sub par for samsung. It's not very strong. Joint get wobbly after normal use before 6 months.
We started off with a bent connector on the extension connection. Fixed that after 20 mins with the manager at JB.
Went great for the first 6 months after twice week use in a 2 bedroom apartment. Now has started to run flat real quick.
Maintenance is pretty easy. Don't overfill the bin. Clean all the filters out every 4-5 uses. Attachments work well, when they aren't flapping about because of the structural faults. Second bat...tery is way overpriced. Skip this version and the next few. Wait for the bugs to be ironed out. If it was under 500 with a second battery it would be a good buy. But for what it is now it's not worth it.
Not happy with this vacuum
This vacuum seems to be flawed. It consistently turns itself off after 5-10 seconds use. Almost all of the dust gets caught at the top of the collector, which blocks it, allowing hardly any to drop to the bottom. There's a 'Max' line much higher up, but the dust that does get through doesn't even get a 1/5 of the way up to the line before the vacuum starts turning itself off. It's a hassle to tip all the dust out. The sponge filter needs to be thoroughly clean for it to work, but it doesn't stay clean for long at all. After about 5 minutes use ...the vacuum starts to turn itself off again. We've only had it about six months and it's been doing it since new. Because it's been longer than 3 months, we were told we can't swap it for a replacement, and we'd have to take it to a repair center to be assessed, which could take weeks. We don't have a back up vacuum so we're a bit reluctant to go through this process. The way we see it, the vacuum is not fit for purpose, or faulty, so we should be able to either swap it for a replacement or refund.
Questions & Answers
I brought Samsung pro stick VS8000 from good guys Chirnside Park pro stick broken when I went under bed I can not find my receipt just want handle fix is only 6 months old if can help me I like this product!
Hi Anne, if you reach out to your place of purchase they should be able to provide you with a copy of your receipt. You can then contact our support line on >1300 362 603, alternatively you can also reach out via Facebook- please ensure to copy and paste your product review in a private message to us.
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