Reviewer Photos & Videos
Don't waste your money on this product
When first installed the sound was good for a short period of time. Contacted Samsung who rebooted the system but unfortunately it did not improve the sound. We have had the product serviced under warranty by the recommended service company who claim they could not find a fault with the soundbar. I have been in contact with Samsung on several occasions and still waiting on a call back to discuss my options. Not at all impressed with the after sales service or warranty Samsung offer.
Purchased in September 2020.
- Q Series HW-Q800T
- Verified purchase
Horrible sound and non existent bass
I've had the sound bar for a week now and the sound is terrible. The sound bar itself is at best adequate, and that's after a ton of fine tuning. The subwoofer however may as well not be there.
in a week I have played video games, watched television, watched YouTube and watched multiple movies and I've heard the subwoofer engaged once. I've turned it up as far as it will go.
The only thing I will say is that the functionality works very well if you have a Samsung smart TV. That's literally the only good thing I have to say about this product. You can play an extra couple hundred bucks and buy Sonos soundbar and I know from experience that they are infinitely better.
Purchased in February 2021 at Appliances Online for $609.00.
- Q Series HW-Q950T
- Verified purchase
Samsung support unable to diagnose or fix problem. Will not refund
Soundbar has intermittent issues with a Samsung 4K TV (QA75Q90RAWXXYD). All HDMI connected devices loose video, but audio is ok.
When problem occurs the tv displays an animated tv logo for the connected HDMI device, but only sound is heard. The only way to fix problem is to switch off power from mains to tv.
Samsung has failed to fix issue for over 3 months & with 4 onsite tech visits, replacing 3 parts on the tv. Samsung uses a 3rd party support company (iCure), so be wary that you are not being supported by Samsung in Australia directly for AV equipment.
After their failed attempts I discovered through disconnecting the soundbar for a period of time that the problem vanished.
Samsung won't replace the soundbar under warranty
Purchased in July 2020 at JB Hi-Fi for $1,899.00.
Very poor bass and atmos performance
Hi. I have HW.Q900t. These bars have 60 days money back guarantee. Anybody attempted to return it and any success? I have submitted an online form couple of weeks back. Havnt heard from them. Their support have no idea of this promo.
I'm returning the soundbar due to its underperformance. I understand these cant come close to the traditional home theatre systems however hw-q900t performance is not up to the mark compared to other soundbars. I hear very little bass even if i set it to high both on bar and sub. Atmos performance is also dismal. Now i'm having trouble returning the bar even though its not 60 days since i purchased it.
Purchased in October 2020 at JB Hi-Fi Online Store for $1,099.00.
Great unit but annoying sometimes
The unit itself is great but everytime I turn it on It starts on HDMI which is where I want it, then changes itself to DVI, and I have to change it back every time. Bloody annoying.
Purchased in January 2020 at JB Hi-Fi for $650.00.
- Q Series HW-Q70T
- Verified purchase
A big improvement from my old one.
I must say that this sound bar is good value for money. It performs surprisingly well. To be honest I don’t expect much from soundbars as I’m so used the proper 7.2 song home theatre sound system that even the best soundbar won’t compare. Although for the price point of this Samsung bar I’m happy. Sound seems to have height depth and width. A big improvement from old 2.1. So far the earc Connection is working flawlessly with my lg tv (time will tell as I’m never confident on earc communication and commands eg turning itself on and off etc). But...so far very happy. I’m probably going to get the additional wireless speakers though to add some genuine surround 1 issues is that for some reason the volume Varies massively between platforms eg. On live tv the volume is quiet, switch to YouTube or Netflix and it’s heaps louder, so I’m constantly adjusting especially when the kids swap between live tv and YouTube etc. slightly annoying but not the worst. Its also not the heaviest bass but actually since having young kids that’s preferable to me.
Purchased in December 2020 at The Good Guys for $490.00.
I would recommend you look for something else, there are better options out there!
This soundbar had relatively good reviews online but I was extremely disappointed with the unit I purchased. You can hear broken and distorted audio on any source unless you are listening to everything really loud - I don't believe it's worth spending the money on this product. There are other brands out there that can provide a soundbar with similar specs for the same price or less.
I contacted Samsung about the issue and their customer service was even more disappointing! The tech at their repair centre could not detect any fault with the u...nit but surprisingly the staff working at their reception could. After 2 weeks I was contacted to collect the unit and was told they did not perform any repairs. After chasing Samsung several times, I ended up receiving a call to say that they are unable to provide any solution since they believed the repair centre had fix the soundbar - very interesting considering they had not receive a service report or update from the repair centre. I was made to understand that Samsung would not contact the repair centre for the service report either after Samsung themselves suggested I bring the soundbar in for diagnosis in the first place. Overall, disappointing product and even more disappointing customer service from Samsung! If you are considering buying this product, I would strongly advise you consider purchasing something else.
Okay sound, moderate priced tag
Entry level soundbar in the samsung range with a moderate price tag.
Construction feels solid and well made, remote is nimble and has a good appearance.
Sound is okay with movies, occasionally the speech is hard to hear unless you turn the volume quite high. Downside no Dolby atmos.
Purchased in April 2020 at JB Hi-Fi Retail Stores.
Price represents quality but could be better
good points. Crisp sound. Loud output without distortion. Compact unit. Good connectivity.
Poor points no stand for rear speakers. Wall mount of bar is heavy which the brackets struggle, sagging down slightly. Bass on full is quiet when not on high volume.
Purchased in April 2020 at BestBuy.com.au for $1,499.00.
Product is average, good for small rooms..
Bought the soundbar on the 21st of june..the sound is okay for me and the bass is average but bad at low range bass..i received a faulty product due to each time when i change the source from bluetooth to hdmi somehow it cant detect the hdmi source..i did a hard reset and it doesnt fix it..now its just connected as D.IN and not Hdmi..
Now im trying to get my money back from samsung due to the 60days money back guarantee..they are asking for the receipts, product serial number and my contact details..
Its just one thing im not comfortable giving it away..Samsung requires my bank statement and not just my bank details..its a very tedious process for me..
Purchased in June 2020 at JB Hi-Fi Retail Stores for $529.00.
Questions & Answers
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|Features||DTS Virtual:X and Wall Mountable||Amazon Alexa built-in, Dolby Atmos Surround Sound, DTS:X, Spotify Connect and Wall Mountable||Amazon Alexa built-in, Dolby Atmos Surround Sound, DTS:X, Spotify Connect and Wall Mountable||Amazon Alexa built-in, Dolby Atmos Surround Sound, DTS:X, Spotify Connect and Wall Mountable|
|Connectivity Options||Bluetooth, HDMI, HDMI ARC and USB||Bluetooth, HDMI, HDMI eARC and Wi-Fi||Bluetooth, HDMI, HDMI eARC, Optical Port and Wi-Fi||Bluetooth, HDMI, HDMI ARC and Wi-Fi|
|Number of HDMI Ports||2||2||2||2|
|Colour / Finish||Black||Black||Black||Black|
|Soundbar Dimensions||58 x 980 x 105 mm||60 x 980 x 115 mm||60 x 980 x 115 mm||69 x 1232 x 138 mm|
|Subwoofer Dimensions||353 x 205 x 303 mm||353 x 205 x 303 mm||403 x 205 x 403 mm||403 x 210 x 403 mm|
|Power||360 W||330 W||330 W||406 W|
|Weight||3.4 kg||3.6 kg||3.6 kg||7.1 kg|
|Release date||June 2020||June 2020||June 2020||June 2020|
|Manual||Download manual||Download manual||Download manual|
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