Samsung Q60T QA75Q60TAWXXY (75")

Biggest Mistake - Delicate/Fragile Screen - Lasted 2 Months – I should have read the review, looks like many have been affected with the same screen problem or some kind of issue with Samsung TVs. I have made the biggest mistake by purchasing Samsung Q60T 75inch QLED TV, I bought this TV on black Friday sales 2020 from JBHIFI Narellan Sydney for just $ 1700 and $400 Q60T Sound bar, the manager said it will… Read more

be del by by 31/12/20, TV delivered on 31/01/21. The TV was okay for close to 2 months.

My head ache with this TV started on 24/03/21, on 24/03 morning I carried my daughter to leave the house, her foot made contact to the TV (please note it wasn't a knock, or hard noise) nothing noticeable, was a normal morning, back from work in the evening I turned on the TV, I saw a black screen about 20 cm X 60 cm with a slight internal crack inside the screen panel, nothing on the outside. I was very shocked to see the damage inside the screen panel, we have had knocks from other less expensive TVs in the past, a toddler's foot contact CANNOT cause an internal crack and it goes to show the low quality of the panel.

I have raised this with Samsung the following day as it was too late to call their contact centre, I spoke to their customer service care team, 1st I spoke to [Name Removed] he said he will book an inspection with the service centre, he also gave me a heads-up that they may not cover, in that case I can dispute it and escalate the matter to Samsung, he said the repairers will contact and book a time to inspect the TV, I got a call from Southside Electronics - Samsung repairer, asked for photos, I sent them photos, they said they cannot cover it, said it will cost $1400 - $1700 to repair. I said I will get in touch with Samsung. I called 29/03 and spoke to [Name Removed] (2nd CS agent) said she will make a note for the VOC team to contact me in 24 hours as I disputed it, no calls, again I called just after Easter weekend 06/04, I spoke to [Name Removed] (3rd CS agent) said VOC doesn't handle this, will escalate to the management for someone to call me in 24 hours, no one contacted me, I sent an email to them 09/04 about the matter, I received a response from [Name Removed] (4th CS agent) said that someone will contact me in 24 -48 hours, still no one called me. I will continue to follow up and will keep you all posted

I seriously want to know why a BIG BRAND like Samsung sold a delicate or dodgy screen panels/TV, they sold it for a cheaper price and people fell victim for their cheap items and marketing, maybe we had to buy normal price this wouldn't have happened? I hope Samsung can resolve this smoothly and swiftly.

Blotchy Light Patches All Over Screen – I am onto my second Q60T, the first had dead pixel and strange lighting in right bottom corner. So I now get replacement unit but in dark scenes in dark lighting you see light blotches all over the screen. Samsung sent my pictures to a "head technician" and they say that the light blotches are within spec for this TV. I have owned many TVs over… Read more

the years and none of them have had this rubbish light blotches all over the screen...... so if Samsung thinks this is normal for their TVs now then they do not have much faith in the quality of their products. Here is a picture of my TV where hopefully you can see all the blotchy light patches on this screen that is meant to be totally black with the white apple TV logo.

https://imgur.com/gallery/4wVr4IK How can Samsung say that this is normal for a TV? it is not normal... maybe it is normal for a SAMSUNG TV..... and this is why you should not buy a Samsung.

The exchange process is exhausting as they don't help you pack up or setup the monster sized TV so doing it a few times now is wearing thin. In the future I will definitely not be buying a Samsung TV.

TV Broken Again – Bought the above TV in June 2020, 3 months later the mother board, power module & some other part were replaced after waiting nearly 2 weeks. Now 6 months from purchase it's broken again with no picture and intermittent sound that lasts for 10 seconds or so, and waiting for the technicians to arrive to fix it again. Samsung are supposed to be a… Read more

reliable, reputable and a top of the range brand when it comes to TV's. Not impressed at all and never ever will I buy anything Samsung again. The first time it broke, the retailer said, take it up with SAMSUNG, So SAMSUNG would not replace it but repaired it, when it broke the second time & after giving SAMSUNG my details I asked for it to be replaced & they said too late the details I gave them was for a repair and not a replacement, I asked again for a replacement & then SAMSUNG said to take it up with the attending technicians. Just how hard is it to get your consumer rights with this company?