Samsung Q80T QA75Q80TAWXXY (75")
VerifiedMPNs: QA75Q80TA and QA75Q80TAWXXY8 reviews
WORST PURCHASE EVER – As a customer with many Samsung products i.e. Fridge, Washer, Vac, Phone etc I'm extremely disappointed. Purchased a Q80T Samsung 75" TV during the Black Friday offer in November last year which i had to wait over 4 months to receive delivery only after realising a few months later that no matter what setting I tried you can't fix the… Read more
continuous blurring, judder and/or digitalised ghosting not to mention like so many other posts the awful amount of DSE (Dirty Screen Effect) with verticals lines across the entire screen making any fast motion picture un bearable and un watchable. After going through the assessment process where a technician confirmed limitation both of the LED screens itself and weak chipset or computing power on all Samsung screens to still be refused of any warranty remedy deemed not a warranty fault and that the TV was operating within manufactures specifications !!!
Attempts made since to further discuss and escalate the matter have gone un answered with no response. Its clear to see the after sales service is non existent with so many comments and reviews. It seems all efforts and tactics are taken to bump steer un aware consumers.
Warning Disclaimer DO NOT BUY any TV based on what is display and played in a retail environment, all of which is setup and designed to best depict maximum capabilities only with curated content (plenty of slow motion) and not the realistic expectations based on standard available content.
I have given Samsung another 5 working days to provide a response and reconsider before i lodge an official complaint and submit VCAT case.
The best in class – I exchanged my LG nanocell TV for a Samsung Q80T after having several issues with the LG TV and the support guys, and I'm a happy Samsung customer since then Show details
Don’t buy – I bought Samsung Q80t 75inch July 2020, after few months , the screen starts to playing up, everytime you start your tv and try to watch YouTube, you will have either funny picture display like only the center of the tv showing picture the outer section of the tv is darkened, or completed no picture but as you try to use the remote you can hear… Read more
the sound which tells me the tv is on just no picture.
Complained to Samsung , had their technician came over changed new screen as it’s still under warranty, few days later same issue happened again. Contacted Samsung again for replacement, replied me with no replacement but offered refund but needs 30days for process or quick process store credit to purchase new tv. I go for store credit as I need don’t want to wait that long for refund, contacted the Retailer trying to replace with a same model brand new tv, but the new tv cost 400 dollar more than what I paid. And Samsung rejected to make up the difference.
Horrible experience with Samsung as I lost so much time for not having tv and spent my personal time for contacting the customer service center and the retailer.
Be very cautious with Samsung!
Doesn't support casting! – Can't give a TV 5 stars in this day and age when it doesn't even support casting from a mobile/tablet device. The TV turns up intermittently as one of the casting options and when it does, it doesn't work. Even from a Samsung S20 FE also bought in 2020! Spent hours researching it to find out it supports mirroring only (nowhere near the same… Read more
thing btw!) via Samsung Smarthings App etc. There's an attempt from Samsung in explaining the difference but it doesn't acknowledge whether they even support casting or not.
https://www.samsung.com/au/support/tv-audio-video/samsung-television-features-screen-mirroring-vs-casting/
Ended up buying a Chromecast in the end to get what should be standard and reliable function in any Smart TV these days. It's great as the HDMI auto-detects the signal when you cast and switches over.
Also, it would be helpful if there was a button on the remote that says "TV". You have to go via the smart hub and navigate to "Terrestrial TV". Maybe I'm in the minority with this one though, but yet, they decided to have a "www' button on 13-button minimalistic remote. We all love browsing the web on our Samsung TV browsers via remote don't we? lol. This is when the mirroring function is more useful.
Rest of the TV is fine though and what you should expect from a TV in this price bracket.
Decent first tv – Satisfied with operating systems and apps. Sometimes it lags especially when first turned on. Bluetooth and wireless connection is good with sufficient ports and features and controls. The performance has been good. Only thing to mention is that since it is QLED, there is black lighting so it becomes hard to see during the day with sunlight. … Read more
Hard to compare with other tvs but watching YouTube, netflix and downloaded movies and dramas from your external HDD is easy. Downside is that the audio codec doesn’t support DTS and you need to download videos according to supported audio codec. Also when watching videos or movies, the voice is low but the music is loud.
I got mine for $2700 AUD
Amazing TV – The picture is amazing, compared to the HISENSE Q7 version I sent back. If you are looking for a QLED TV , get a Samsung ... Only thing I don't like is only having 12 months warranty.... Show details
Love it – This TV is awesome, 4k looks so clear, PS5 and Xbox Series X look so clear. I have a previous Samsung TV which was great and nothing wrong with it so thought I would stay with them and do not regret it. Only one thing annoys me is Samsung have the ads Show details
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Flawed TV - unprofessional customer service – I have been a Samsung fan and applaud the company for making so many high-quality things. I have their flagship phone, family hub fridge with big screen, flagship smart lock , washing machine etc. I moved to a new house and pre-ordered the new Q80T 75 inch (6 weeks wait with full payment). As I thought it's a bright tv to suit bright rooms… Read more
perfectly and get value as its massive 75 inch and its a Samsung what could go wrong Right? Wrong!
Just about everything about this TV is wrong. I can explain below:
Following is verified from "TechOne" a third party technician provided by Samsung. It also has been acknowledged by Samsung. I can provide references.
Some can be fixed with the repair but some are design issues which are far annoying for any pleasurable TV experience.
Problems: ======
Massive juddering/malformed words : ------------------------------------------- - To a point when a fast-moving objects move slightly faster you see half of the face left behind. - The scroll text (credits) has a massive judder and text literally jumps while going up. See video attached. - I have changed sources with same issue. - I have also tried the in-built apps with same issue
Sparkle with colour loss on overlayed section: --------------------------------------------------- - For example when text is scrolling up and another information is overlayed. That new information/button will slow down processing and jutter with loss of colour. Example. When netflix over lays program rating or buttons overlayed for "next episode"
Halo/fuzziness for far objects: --------------------------------- - If I am looking at a far object that object seems to have strange halo around it, or fuzziness. Very annoying. Sound like background processing is not happening. - Even in dynamic mode it is not sharp at all.
Permanent Gray banding : ---------------------------- - TV is full of grey banding vertical lines that is a massive distraction for anything you watch. - This grey banding is so pronounced that anything with greenfield (sports) or blue sky is unbearable to watch and takes your attention away from action/actor/objects. - attached picture for you to see how annoying it can be. this has taken the joy away of viewing.
Absence of Smooth color degradation: -------------------------------------------- - Attached the picture for you see that color gradient is not taken into account i.e there is no smooth blend as I have seen on my previous TVs. Hope Samsungs engineers can see that picture too.
Black levels: -------------- - I know this is not an OLED and its wrong to compare it with that technology. Having said that, the in-house performance of black levels and showroom performance is two different things altogether.
Dimming/color: ------------------ - In black scene, it would dim the TV down to preserve the back level even when the auto-dimming/intelligent mode is turned off. This reduces the colour volume/tone. Is there a point of buying QLED for bright rooms?
Remote/Menu/ambient mode: ---------------------------------- - The remote seems to small for quick navigation between channels. - Ambient mode from demo I saw on launch should be like a screen saver not dedicated button. - Ambient mode timer does not wake up automatically as per schedule I set.
All above I said is acknowledged by Samsung, TechOne and also by Harvey Norman. Only thing offered is the repair for the jittering issue! what about the other design issues? • I do not want a repair on brand new flagship TV which had factory problems. • Most problems are also reported already on this forum by other buyers. • Even if I repair it then it will not fix the design issues! • In past months I have been patient with Samsung by jumping through ○ On-line technicians (tv reset, settings changed) ○ On-site technicians (brought their own USB with videos and confirmed the issues) ○ And waited for an outcome • but my experience with the highest department especially person "[Name Removed]" has been horrible (Samsung has recordings). • Complain method with Samsung is not yielding any results. Nobody calls back. • When I ask for replacement/refund Samsung says talk to Harvey Norman and when I contact Harvey Norman I have been given a run around to talk to Samsung. • Harvey Norman Fyshwick in past have been great 20 years but not sure where and who I should talk to?
Not happy. Must return this set !
We're sorry to hear of the issues you are experiencing… Read more (+7 replies)
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After so many months and still being dogged and ignored, no return phone calls. Last correspondece… Read more