Samsung Q80T Series
Verified25 reviews
- See all
Great TV excellent picture – Best picture I have had on any TV I have owned LG TV before buying thus TV, I have contacted to a Yamaha RX v685 receiver with Dolby Atmos surround just like being in the movies. Only paid 1200. Directly from. Samsung Show details · 1
WORST PURCHASE EVER – As a customer with many Samsung products i.e. Fridge, Washer, Vac, Phone etc I'm extremely disappointed. Purchased a Q80T Samsung 75" TV during the Black Friday offer in November last year which i had to wait over 4 months to receive delivery only after realising a few months later that no matter what setting I tried you can't fix the… Read more
continuous blurring, judder and/or digitalised ghosting not to mention like so many other posts the awful amount of DSE (Dirty Screen Effect) with verticals lines across the entire screen making any fast motion picture un bearable and un watchable. After going through the assessment process where a technician confirmed limitation both of the LED screens itself and weak chipset or computing power on all Samsung screens to still be refused of any warranty remedy deemed not a warranty fault and that the TV was operating within manufactures specifications !!!
Attempts made since to further discuss and escalate the matter have gone un answered with no response. Its clear to see the after sales service is non existent with so many comments and reviews. It seems all efforts and tactics are taken to bump steer un aware consumers.
Warning Disclaimer DO NOT BUY any TV based on what is display and played in a retail environment, all of which is setup and designed to best depict maximum capabilities only with curated content (plenty of slow motion) and not the realistic expectations based on standard available content.
I have given Samsung another 5 working days to provide a response and reconsider before i lodge an official complaint and submit VCAT case.
The best in class – I exchanged my LG nanocell TV for a Samsung Q80T after having several issues with the LG TV and the support guys, and I'm a happy Samsung customer since then Show details
A terrible TV that doesn't stay connected to the Internet – Picture quality may be lovely but in 5 months I have had to reconnect it to the internet multiple times, having to type in the modem password each and every time. The screen has now started to go black when on and it now won't play SBS OnDemand (it used to freeze during commercials as well). This is not a TV I would ever recommend if you want… Read more
relaxing, hassle free viewing. I returned to Harvey Norman who told me there was no way I am eligible for a refund even though the TV doesn't work half the time. 2 hours on the phone to the support line & now I have to waste a day for a technician to come out. I would NEVER recommend this TV and I would NEVER buy another Samsung TV again. The hassles with trying to follow up with the poor people in an overseas country, wasting hours of my own personal time in chasing up a refund for a faulty product. Don't waste your time. Appalling service, unreliable product. Not worth any of it.
Picture Issues – Ok I also have 2020 Q80T 85" QLED TV with the same dark patch issues in the bottom right corner. Purchased around September last year. A month later I noticed a bright spot which eventually turned dark. I then did the screen test and confirmed it was the TV. I then contacted Samsung about the issue. They told me that the screen was faulty and it… Read more
would need replacing. Repair men were sent to confirm faulty screen and it would need to be replaced. They said my TV which is wall mounted would need to be removed layed down on my home theatre floor and screen replaced. I said that was unacceptable I have paid a premium amount for a premium TV and want it replaced. Samsung then got back in contact and said they would only repair not replace because it's only a minor problem "but clearly a common problem". I have since sent emails and the shop of purchase has also contacted Samsung but I have had no reply. How has everyone else had there TV issues resolved?
Nice picture, but really irritating interface – Too many buttons to press to get to fundamental options like changing source. Too much fat in the operating system. Cannot use apps until you agree to very questionable privacy policies of stalking what you watch. Then you get Ads, another thing in the way of simply getting to picture/sound options Otherwise this is a lovely Tv OFFLINE. I just… Read more
other devices to get what i want instead of any built in apps, without the privacy blackmail as described above.
It would be great if samsung offered an update where you at least have the option of turning all the bloat off for people not interested in being stalked.
Don’t buy – I bought Samsung Q80t 75inch July 2020, after few months , the screen starts to playing up, everytime you start your tv and try to watch YouTube, you will have either funny picture display like only the center of the tv showing picture the outer section of the tv is darkened, or completed no picture but as you try to use the remote you can hear… Read more
the sound which tells me the tv is on just no picture.
Complained to Samsung , had their technician came over changed new screen as it’s still under warranty, few days later same issue happened again. Contacted Samsung again for replacement, replied me with no replacement but offered refund but needs 30days for process or quick process store credit to purchase new tv. I go for store credit as I need don’t want to wait that long for refund, contacted the Retailer trying to replace with a same model brand new tv, but the new tv cost 400 dollar more than what I paid. And Samsung rejected to make up the difference.
Horrible experience with Samsung as I lost so much time for not having tv and spent my personal time for contacting the customer service center and the retailer.
Be very cautious with Samsung!
Perfect picture - mind blowing!! – This is my first Samsung TV after years of Panasonic TV ownership and can I say I am totally delighted. The TV is of great build quality and came well packaged. Beautiful solid metal stand and very fine bezel. I have handled LED TVs before and they are always light and flimsy. This TV is anything but. It feels solid and is actually almost as… Read more
heavy as my old 65" Panasonic Plasma.
Installation was a breeze and the technology in the TV picked up my HDMI devices and Sonos Soundbar without any input necessary. The TV was up and running in 10 minutes.
The Samsung Tizen OS is fantastic and is quick and easy to use with the awesome and simple Samsung Remote. I love how it picks up my Foxtel and gives me access to all my streaming services (including Apple TV) all in one simple to use menu.
Now to the picture....it is amazing!! I was thinking about an OLED but after seeing the QLED image on the Q80T I changed my mind and as a bonus you don't have concerns about burn in.
Thank you Samsung for an awesome TV and Neil at JB HiFi at Maroochydore for the great advice, service and price.
Couldn't be happier!!
User friendly SMART TV with excellent picture quality! – I have always been a fan of SAMSUNG TV and this Q80t just tick all the boxes. Reasonable price with excellent picture and sound quality. Very user friendly and quick to set up. Show details
Amazing tv – This is an amazing tv. If you are thinking to buy one don’t hesitate. The picture quality is unbelievable. It makes even HD movies to look like 4K . Even the sound for a tv is really good. I don’t even use my headset when playing games. Very easy and simple to operate with the smart remote control. Love this tv. So happy I ended buying one. Show details
An Excellent TV – After reviewing a handful of Tv's from LG, Samsung and Sony my final choices came down to the Samsung Q80T, the Sony x95H and x90H TV's, i ended up purchasing the Samsung Q80T due to it actually being alot better than the sony brands when it comes to picture quality and 4k content its an excellent tv from samsung. The reason i did not purchase… Read more
either of the Sony tv's was due to sony also being a google tv and that was a huge turn off.
Also looked at the LG CX Oled which is a good Tv but burn in is an issue, too probmatic.
Another reason i decided to stick with samsung is because my current tv is a samsung 55 inch ES 8000 from 2014, about 14 months after purchasing the ES8000 the tv developed some dead pixels on the screen, i had never dealt with samsung customer service before and after calling them and explaining the issue samsung were fantastic, within 2 days a licenced samsung repairer came to our home and inspected the tv and the next day he returned with a replacement screen, it was a hassel free experience and i thank Samsung for that. Fantastic customer service.
I have had no issues with the Q80T, Easy to setup, Fantastic picture, excellent PC monitor and for gaming, 2.1 Hdmi Port, 4K at 120 Hz, VRR, freesync, low latency gaming, 4k HDR content is outstanding and the sound is crisp and clear, samsung tvs were never known for good sound but the Q80 is a huge improvement its very very good. The Q80T doesnt come with dolby vision but does have HDR10 plus. To be honest there is barely any difference between the 2 but HDR10 plus does look brighter and darker scenes do have better contrast. Dolby Vision isnt a deal breaker.
Its a well made Tv from samsung if you wanted to spend more money The Q 90T or 95t is an option but the only differences are a bit better HDR and the one connect box, overall there isnt much difference between Q80T and the Q90 Q95 models, just a higher price. If you want a very good Tv with excellent picture quality and HDR, 120HZ refresh, low latency gaming, use as a PC monitor, 2.1 Hdmi port, Earc Port, VRR, freesync, the Q80T is a no brainer. It is one of samsungs best 2020 models and wotrth considering. Its an excellent TV.
There are Advertisments is the Smart Menu but considering i do not use any of the smart feartures or apps Ads are not a concern. You do have options to disable but not remove the Ads. I use the Tv as a PC Monitor connected to the internet. Smart features dont interest me at all, something i wont be using anyway.
I have recently Purchased the 65 inch Q80T from Harvey norman for $1995 on sale
Could not be happier.
There are many fake reviews on Product.com who have not purchased the Q80T and others from people who exaggerate issues. Review saying they purchased the Q80T in 2018, and another as far back as 2016. Considering The Q80t tv is a 2020 model, Why they post reviews is beyond me but its a huge shame.
Doesn't support casting! – Can't give a TV 5 stars in this day and age when it doesn't even support casting from a mobile/tablet device. The TV turns up intermittently as one of the casting options and when it does, it doesn't work. Even from a Samsung S20 FE also bought in 2020! Spent hours researching it to find out it supports mirroring only (nowhere near the same… Read more
thing btw!) via Samsung Smarthings App etc. There's an attempt from Samsung in explaining the difference but it doesn't acknowledge whether they even support casting or not.
https://www.samsung.com/au/support/tv-audio-video/samsung-television-features-screen-mirroring-vs-casting/
Ended up buying a Chromecast in the end to get what should be standard and reliable function in any Smart TV these days. It's great as the HDMI auto-detects the signal when you cast and switches over.
Also, it would be helpful if there was a button on the remote that says "TV". You have to go via the smart hub and navigate to "Terrestrial TV". Maybe I'm in the minority with this one though, but yet, they decided to have a "www' button on 13-button minimalistic remote. We all love browsing the web on our Samsung TV browsers via remote don't we? lol. This is when the mirroring function is more useful.
Rest of the TV is fine though and what you should expect from a TV in this price bracket.
Decent first tv – Satisfied with operating systems and apps. Sometimes it lags especially when first turned on. Bluetooth and wireless connection is good with sufficient ports and features and controls. The performance has been good. Only thing to mention is that since it is QLED, there is black lighting so it becomes hard to see during the day with sunlight. … Read more
Hard to compare with other tvs but watching YouTube, netflix and downloaded movies and dramas from your external HDD is easy. Downside is that the audio codec doesn’t support DTS and you need to download videos according to supported audio codec. Also when watching videos or movies, the voice is low but the music is loud.
I got mine for $2700 AUD
Find out how Samsung Q80T Series compares to other 4K Ultra HD TVs
Know better, choose better.
Inverted Ghosting – After weeks of research, and getting the Xbox Series X, I was finally ready to pull the trigger on the Q80T. It has every feature I want to get the full next-gen console experience. Within days of owning it, I noticed this strange ghosting around nearly every object on the screen when gaming, I dug deep into the TV settings, watched YouTube clips… Read more
of the best settings, but still, it was there. When panning the camera, a tree, for example, would project a purple ghosting outline in the direction of the movement. This was extremely distracting, and the faster the camera pan, the further out the purple ghosting effect would project away from the object.
Once I noticed it, there was no going back.
I tested every game I had, it was on all of them, some worse than others, and especially visible in dark scenes as the screen would light up with this purple ghosting artifact.
I hit the forums, within minutes of searching, found other user posts about it, I was gutted. The TL:DR of it; it's been happening since last year's model, Samsung claim they fixed it with firmware updates, if you disable VRR (Freesync) and 120hz mode it's barely visible (but why would you, isn't this why you purchased this tv?).
The issue is an over-aggressive screen overshoot algorithm and the VA panels Samsung uses. The firmware could fix this, but if that's the case why hasn't it been done already?...
I had to call the retailer, then visit the retailer in person, where they tried everything to ensure it was user error, going so far as to say the Xbox Series X's included HDMI cable couldn't display 4k120 and suggested I purchase an outrageously expensive HDMI 2.1 48GB cable from them to test it ($160), which I did, then returned it because it worked so poorly I had to factory reset the TV. They also tried to tell me it's the games I was playing, that somehow games not optimized for the Series X was the issue.
From there they referred me to their technician, who told me I was the 3rd person this week with the issue, I explained the issue to the technician and there were some back and forward calls for a couple of days. I had to call Samsung and lodge a fault, then had to read up on my consumer rights on the ACCC website... There is a line under the returns section subheading "Major Problems": -it has a problem that would have stopped someone from buying it if they’d known about it -it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time -it doesn’t do what you asked for and can’t easily be fixed within a reasonable time You may need to quote these to the retailer, they assume you don't understand your consumer rights.
Eventually, the sales rep from the retailer asked me to bring the Xbox down to test it on the exact display model they had. Annnnnd success, for me that is, inverted ghosting everywhere, I pointed it out to him and explained it to him, he saw it straight away, asked me to test other games which I was happy to (Thanks for Quick Resume Microsoft). Other sales reps would walk past and add their 2 cents like "Oh my mates got one of those TVs and says it's mint", or "The Xbox included HDMI cable cant do over 60hz". We then tested it on another TV, the LG CX OLED... No ghosting, not nothing, just perfect, beautiful 120hz VRR at 4K.
I managed to get a refund, note that you do not have to bring a TV back or pay for it to be picked up if it's being returned to the retailer, it states that also on the ACCC website "When a product is too large, too heavy or too difficult to remove, the business is responsible for paying the shipping costs or collecting the product within a reasonable time of being notified of the problem. Examples include: -a wide screen TV"
I will never buy a Samsung TV again, and I will always do more research into known problems with TVs first.
The sales rep that sold me the TV, and had me bring the Xbox down for testing, was extremely helpful, and genuinely appeared to be the only member of the retailer that wanted me to have a good outcome and get to the bottom of the issue, for that I am grateful.
GG
Amazing TV – The picture is amazing, compared to the HISENSE Q7 version I sent back. If you are looking for a QLED TV , get a Samsung ... Only thing I don't like is only having 12 months warranty.... Show details
Love it – This TV is awesome, 4k looks so clear, PS5 and Xbox Series X look so clear. I have a previous Samsung TV which was great and nothing wrong with it so thought I would stay with them and do not regret it. Only one thing annoys me is Samsung have the ads Show details
Super screen time – Very satisfied with this product. Screen is clear and visible at all angles. Operating system and apps are always reliable. This tv is supplied with enough ports. Enjoy family time watching Netflix, YouTube and general viewing. Show details · 1
Not a bad TV, but not worth the price tag – Bought this TV based on reviews. Honestly feel like the TV relies on its brand name, how do so many sites rate it so highly ? Beyond me... Have reviews been bought.. I dont know. My breakdown below: Upscaling: Passable, TV struggles to smooth out noise on standard definition and any jaggys on non 4k content. Brightness & Vibrance: 6.5 out of 10.… Read more
Sound: Very average, lacks clarity and crispness. Motion smoothing: excellent, almost no noticable artifacts.
When content is HD/4K the picture is decent but still lacks the vibrance Ive found on other 4K TVs. Anytime you watch live TV it takes a few minutes to get used to the jaggy/blockiness. Switching to dynamic picture mode and cranking the brightness can sometimes result in blinding whites and still not enough brightness in other areas of the screen, its hard to get a good balance and something Ive had to get used to.
I'd love to know how this TV got rated so highly on sites like rtings.com.
My advice to potential buyers, try to view standard definition content and live tv on any 4k TV before buying and dont buy based on the demos that run on the tv in store.
Hi Paul, we appreciate the feedback you've provided on… Read more (+1 reply)
- +1
Flawed TV - unprofessional customer service – I have been a Samsung fan and applaud the company for making so many high-quality things. I have their flagship phone, family hub fridge with big screen, flagship smart lock , washing machine etc. I moved to a new house and pre-ordered the new Q80T 75 inch (6 weeks wait with full payment). As I thought it's a bright tv to suit bright rooms… Read more
perfectly and get value as its massive 75 inch and its a Samsung what could go wrong Right? Wrong!
Just about everything about this TV is wrong. I can explain below:
Following is verified from "TechOne" a third party technician provided by Samsung. It also has been acknowledged by Samsung. I can provide references.
Some can be fixed with the repair but some are design issues which are far annoying for any pleasurable TV experience.
Problems: ======
Massive juddering/malformed words : ------------------------------------------- - To a point when a fast-moving objects move slightly faster you see half of the face left behind. - The scroll text (credits) has a massive judder and text literally jumps while going up. See video attached. - I have changed sources with same issue. - I have also tried the in-built apps with same issue
Sparkle with colour loss on overlayed section: --------------------------------------------------- - For example when text is scrolling up and another information is overlayed. That new information/button will slow down processing and jutter with loss of colour. Example. When netflix over lays program rating or buttons overlayed for "next episode"
Halo/fuzziness for far objects: --------------------------------- - If I am looking at a far object that object seems to have strange halo around it, or fuzziness. Very annoying. Sound like background processing is not happening. - Even in dynamic mode it is not sharp at all.
Permanent Gray banding : ---------------------------- - TV is full of grey banding vertical lines that is a massive distraction for anything you watch. - This grey banding is so pronounced that anything with greenfield (sports) or blue sky is unbearable to watch and takes your attention away from action/actor/objects. - attached picture for you to see how annoying it can be. this has taken the joy away of viewing.
Absence of Smooth color degradation: -------------------------------------------- - Attached the picture for you see that color gradient is not taken into account i.e there is no smooth blend as I have seen on my previous TVs. Hope Samsungs engineers can see that picture too.
Black levels: -------------- - I know this is not an OLED and its wrong to compare it with that technology. Having said that, the in-house performance of black levels and showroom performance is two different things altogether.
Dimming/color: ------------------ - In black scene, it would dim the TV down to preserve the back level even when the auto-dimming/intelligent mode is turned off. This reduces the colour volume/tone. Is there a point of buying QLED for bright rooms?
Remote/Menu/ambient mode: ---------------------------------- - The remote seems to small for quick navigation between channels. - Ambient mode from demo I saw on launch should be like a screen saver not dedicated button. - Ambient mode timer does not wake up automatically as per schedule I set.
All above I said is acknowledged by Samsung, TechOne and also by Harvey Norman. Only thing offered is the repair for the jittering issue! what about the other design issues? • I do not want a repair on brand new flagship TV which had factory problems. • Most problems are also reported already on this forum by other buyers. • Even if I repair it then it will not fix the design issues! • In past months I have been patient with Samsung by jumping through ○ On-line technicians (tv reset, settings changed) ○ On-site technicians (brought their own USB with videos and confirmed the issues) ○ And waited for an outcome • but my experience with the highest department especially person "[Name Removed]" has been horrible (Samsung has recordings). • Complain method with Samsung is not yielding any results. Nobody calls back. • When I ask for replacement/refund Samsung says talk to Harvey Norman and when I contact Harvey Norman I have been given a run around to talk to Samsung. • Harvey Norman Fyshwick in past have been great 20 years but not sure where and who I should talk to?
Not happy. Must return this set !
We're sorry to hear of the issues you are experiencing… Read more (+7 replies)
QLED Samsung FAULTY – Purchased latest Samsung QLED 80T June 2020. Just 2 months later we lost power to the unit and technician replaced main board and reported, “Smart tv not connected to internet it was unable to update software apparently it blew the main board.” 1 week later again no power, tech unable to detect problem. A search on internet “Samsung switching off”… Read more
seems be the norm. Tried to contact Samsung and to be told that the number Samsung supplies is just a call centre and they only take note of your problem. I was told by Samsungs technicians to go back to Good Guys where it was purchased for refund also Sumsung want to charge a fee if I would like a report from the first repair. Never again!!
We're very sorry to hear that this was the kind of… Read more
QLED still shines bright – I use as a pc monitor and tv. The white packaged protection strips caused banding on the edges that went after couple of days. Ran every test on youtube and cannot fault it. Runs games at 120hz x 1440p no problem. Sound is acceptable which is amazing for a tv. I use an optical tos link to an AV amp though, which it auto recognised as well as the… Read more · 1
fox box. One remote for all, nice. Only negative is ads on menu bar, i have it disconnected from wifi and only connect when needed. Lost a star there samsung. Dedicated button on remote for picture mode would be good
Excellent TV for the price bracket – Recieved the TV today from the Good Guys store at Gepps Cross (excellent service from the sales staff). Very impressed with the picture quality, requireds some tweaking (well, an hours worth) to get the picture to my liking, but now set I am really happy with it. Sound quality is surprisingly good, dont need a sound bar at this stage. The Menu… Read more · 1
system is well designed and I found it to be very intuitive; would be nice to have the Binge app available, but that is in the pipeline apparently.
Find out how Samsung Q80T Series compares to other 4K Ultra HD TVs
Know better, choose better.
Way too expensive for a flawed TV – This is Samsung's Flagship 85" 4k TV. QLED, all the bells and whistles. (Unless you want to drop nearly 20K on te 8K 85" QLED). I purchased this from JB HI FI, (I always buy from JB). No issues with them at all. The TV, Unboxing, Well packaged and protected. IT'S Huge. Wow. Wall Installation was troublesome, not due to size or weight (43kg), but… Read more
mounting the brackets meant it squishes the back mesh! I thought I needed special brackets, or stand-offs. Nope just use the correct length bolt (you can't damage the TV if bolts are too long, they just stop! But then the brackets remain loose, read the manual for size, add washes/spaces to bolt not TV!) and let it squeeze the back of the TV until the brackets are tight up against whatever Samsung put inside. It works.
Power on, out of the box, way too bright, over saturated etc. Grab the remote, and ..... what was Samsung thinking! Worst remote control experience ever. No real useful buttons here, in fact there aren't many buttons at all. Volume and channels buttons are rockers (up and down). If you press the volume for too long, the TV thinks your blind and starts reading everything to you. I mean Everything! You see it's not obvious that these are rockers, and then you send the next 20 minutes trying to figure out how to stop the TV speaking!!!. Thank you google for sorting this out as its a very common issue for users to accidentally activate this mode.
This leads us to the menu system. Oh boy. Dear Samsung, please go use a Sony or LG and compare systems. As there are no buttons to access anything directly (Apart from Netflix, Amazon Prime, and a Web browser), you have to go home, and move up down left right to troll your way through 10 levels of madness. Try selecting a HDMI input, good luck!
Ambient mode has a dedicated button, Its just a gimmick, think screensavers and personal pictures. I was expecting an ambi-light glow from the rear of the TV. (Oops thats Phillips).
Back to the Menu. Ok so they hid most advanced settings many levels deep as most users won't use them, but people spending this much on a TV should use them. Samsung's menus are over the top complicated. It's funny as 10 years ago Samsung had remotes with hundreds of buttons and QWERTY keypads on the back, now polar opposite.
But I digress, as after you suffer and set it all up, (and borrow or buy a $65 Samsung One remote to clone IR commands for home automation), You won't use the dam remote too often.
Ok: Picture enjoyment time. The picture quality is good, NOT OLED quality, not even near OLED, but good! All those wonderful demo's they run in the stores show amazing black in really bright showrooms. Get it home, in a normal evening dark environment, its grey. It's also too green, yes its 4k sharp and the size is amazing, but it suffers from judder on some sources. Back to the remote, fiddle with settings, colour etc. You can get a very good quality picture, but it takes effort, a lot of effort. Thank goodness you can make adjustments per source. (So 1 setting for Netflix, 1 for HDMI, 1 for TV). This feature also helps with dealing with the remote, as once your happy, the suffering is almost over.
Let's get to the real disappointment. Live TV and Football is back. Wait, what is with the grey bands running down the screen? Static permanent, like grey shutters...... Yep the panel suffers from vertical bands. Its distracting in panning shots over green grass. It's worse on light backgrounds, greys etc. There goes my Football/Motorsport watching happiness.
Not Happy. In fact the more I watch TV on it the more distracting it gets.
Must return this set, Lets see what Samsung have to say. Stay tuned while I try to get a refund!
UPDATE: After going back to JB Hi Fi, and lodging a claim with Samsung, it took a week before they sent a repairman.... Yes, a repairman, and I had to agree that if there was no fault found, I had to pay $160 service call. The joys of outsourced support. You see, I explained repeatedly that the TV worked, but it was a quality issue. That was too hard to comprehend and we had to follow the script, I mean process.
OK repair person calls me to inspect on site, I explain it to him and he agree's there is no fault, but also agree's he can see the grey bands and can understand that I find it distracting. And away he goes. 4 business days later I get a text to call a number to speak to my "Case manager".
So I call, spend an hour on the phone with level 1 support only to be told I cant speak to my "Case Manager" as they cant transfer... "So why was I told to call this number......" Let's not go there. I was told the the TV is functioning within acceptable tolerances, or words to that effect. Ahh, NO, you see a TV with an RRP of $7999 should not come with ghosts, vertical grey static bars. I had a similar issue with a SONY 75" 4 years ago, and Sony refund my money without question! My previous 75" Hisense (that died twice under warranty) didn't suffer from this affliction and it was half the price 4 years ago!
Update: Case manager calls and confirms that Samsung will not honour a return, as it is acceptable.
No samsung, It is not acceptable. JB Hi Fi are willing to discuss options. I feel for them as if I go to VCAT They will get stuck with an expensive demonstration TV. I knew I should have bought a 77" OLED or a 85" Q-LED Hisense at half the price with a 3 year warranty.
We're sorry to hear that your Samsung TV did not meet up… Read more (+4 replies)
Samsung Q80T v Sony X95G – Happy with the TV, sound is really good. No need for a sound bar. It is comparable to Sony's X95G picture quality except for the poor sound of Sony X95. Check it in-store to see the clarity of videos. You'll be blown away by the 60W sound output of the TV. Show details · 1
$3000 down the drain after one week – My husband was very excited to buy a new TV and sunk $3000 into this new purchase. He babied it. Set it up in the lounge room by himself and no-one was allowed to go near it. He didn't even dare to clean the screen. Not to mention, no-one even needed to go near the TV because we use a remote. It seemed to be working perfectly. Despite this, after… Read more
7 days' use, I turned on the TV to find it covered in lines. No problem, we thought, we'll get it fixed under warranty. But when the repairers came to our house they told us it was our fault because it was a 'pressure crack'. Samsung will not honour the warranty. Although the screen looks perfect, and nothing has been thrown at it, nor has it been bumped, etc, it has been treated and protected like the crown jewels, this 'pressure crack' is apparently our fault. So now we have lost $3000 to this company. The warranty is worthless and we feel robbed. They do not care about their customers at all. My husband has since put in a complaint to Samsung personally but again, they say it is our fault, which is highly insulting. Don't risk buying anything from this company, this could just as easily happen to any of you!
We do apoloigse for the negative experience you've had… Read more
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
After so many months and still being dogged and ignored, no return phone calls. Last correspondece… Read more