Samsung S95B QA65S95BAWXXY (65")

Great TV minor flaws with UI – We have had the TV now for about 2 months and the picture quality is amazing compared to our old Samsung that we have had for about 8 years (and screen replaced once for free from Samsung Service team about 6 years in). The picture viewing is great from all angles and when paired with our compatible Samsung Qbar, the Q-Symphony works really well. The tiny flaw relates to the Samsung user interface where there can be a tiny lag at times, but definitely still an upgrade from the previous versions. The movie and sports viewing image quality is great and does not flicker. We have this tv wall mounted professionally so cannot comment on the ports/cables. Would recommend.

Samsung S95B 65" - Worked for 15 minutes, been trying to get it replaced for weeks – I purchased the TV, started to set it all up and after the 15 minutes, the TV shut off and couldn't be powered on again. I called Samsung did a bit of troubleshooting with the team on the phone, they sent out a iCure tech the next day and they confirmed a faulty board in the TV. All fantastic, no issues, bit of a inconvenience but understandable. I then called multiple times, trying to get an update from the VOC team. Eventually they replied with no replacement but store credit. I called to ask what store credit was, the team on the phone don't know, I purchased the TV on sale, the TV is now $1200 more expensive, do I have to pay the difference? The response was they no not have the same model or like for like model in our Samsung warehouse to offer as a free of charge exchange - although I can go online to Samsung.com and buy one today - plenty of stock for sales. Given no other option I accepted the store credit. This was a week ago and no further action has been taken by the VOC team. I called the agents, they have escalated again to the VOC team.

Early failure happens, I get it, what I have an issue with is spending hours on the phone, trying to get the TV replaced which only worked for 15 minutes. The VOC team didn't explain what store credit was, I have to wait days to get a response back. I am frustrated, I've gone from a Samsung fan to someone who is telling everyone to stay away.

Edit: After 4 weeks, the VOC team finally sent the email through to Bing Lee who replaced the TV straight away. Great experience with Bing Lee, Samsung not so much.