Samsung Series 8 UA75F8000AM (75")

Wonderful but heartbreakingly flawed. *Review updated* Great Warranty Service Received!! – We bought a Samsung 75" F8000 TV nearly 2 years ago; when they had just come out. From watching the slow maturation of Full HD "Blu-ray" content, we decided to stick with Full HD. I am glad we did. The 3D aspect is actually quite amazing for a "gimmick". We really have enjoyed quite a bit of very cool 3D content on the F8000. The picture for… Read more

Blu-rays was great and the power consumption very low for such a big unit.

The speakers that are in the telly are fine for TV programmes, but of course a surround system is best for movies.

The TV is also a fine looking item with a very stylish, sturdy base.

Unfortunately our beautiful TV got a stuck (blood red) pixel after about 9 months.. Samsung eventually, reluctantly replaced it under the warranty that comes with the TV. The replacement telly has now developed the same type of problem 1 year later, but this time it is a medium blue pixel, so it mostly doesn't show up from where we sit (4-5 metres back).. but it is very noticeable if closer up :(

Rules out using it a a monitor too, as your eye always drifts to the stuck pixel.

I am genuinely heartbroken by our Samsung F8000 75" telly. Even though we have had a couple of brilliant Samsung tellies, our next telly most likely won't be a Samsung (unfortunately). In effect our $7500+ dollars has just disappeared. Our Samsung telly has no value, cos it only takes 1 stuck pixel to make it effectively worthless and pointless.

I wasn't going to put a review up for our telly, cos I like being positive.. but, I would hate for other folks to get done in or sold a lemon like our Samsung 75" F8000 too.

*EDIT* 02/09/2015

With a closer inspection we found 6 stuck pixels after having contacted Samsung about our replacement telly's problem.

I must now say that unlike our first warranty experience, there was no reluctance from Samsung to provide commensurate service this time.

Instead of sending another new telly in a box, a chap from "Blue Diamond" Home Appliance Servicing and Repairs drove the 400++ kms (round trip) to come and replace the screen. I must say that this level of service is so good, that I would now not hesitate to buy another large, expensive Samsung telly. He politely and efficiently inspected, then got authorisation over his phone to replace the screen.

So we now have a wonderful telly again! It is also odd that when the service man put the new screen in we both remarked at how much clearer and surprisingly more beautiful the picture now was. At first I thought it was just excitement/relief on my part, but after watching our newly fixed TV last night (this year 2015 manufactured replacement screen version).. it is just BEAUTIFUL!!

So to sum up, we have been blown away by the fact that Samsung have truly stood behind their product, and treated us in the way customers deserve to be treated. A review of this telly as it stands in our lounge room today would be 5 stars.

I will take the unusual step and adjust this review from 2 stars to a headline rating of 4 stars (cos it is now essentially a second replacement telly), as I want fellow customers to know that we are genuinely appreciative of the end result. This also reflects the fact that our telly now has the value it should always have had (both in re-sale reality and as a major appliance/indulgence).

Thank you Samsung and hats off to Blue Diamond Home Appliance Servicing and Repairs!!!

Service of this quality genuinely wins customers' hearts and minds.