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11Samsung Series Q7FNA

Samsung Series Q7FNA

 Verified
11Samsung Series Q7FNA
3.4

23 reviews

Positive vs Negative
66%34%
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Build Quality
3.6
Value for Money
3.4
Sound Quality
4.0
Software ?
4.1
Picture Quality
3.6
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bummer
bummerWA5 posts
  QA65Q7FNAWXXY

Samsung TV nightmare – The screen is the problem. I started to get 3 diagonal white lines near the bottom of the screen and the screen was hot to touch at the bottom. I contacted Samsung's repairer and provided a screen shot of the problem. They came back to me and said that it was the diffuser sheet causing the lines and they couldn't fix it because Samsung didn't… Read more

manufacture screens which are over 5 years old. I googled this problem and found that numerous clients especially in the USA were effected. How can Samsung get away with this low standard product? Has anyone taken a class action against this company? Don't buy anymore Samsung products!

bummer
bummer   

I like to add that subsequent to my above comment, I recently had a black bar down the left facing… Read more

Henry
HenryWA36 posts
  Verified QA65Q7FNAWXXY

BEST 4k HD TV set – We purchased this Samsung QA65Q7FNAWXXY (65") Qled SMART TV in December 2018 and are very happy with it's amazing contrast-bright picture. This is one of the brightest HD TVs, with one of the widest colours that was available in 2018. It is located in our very bright sunny living room without any need to use the window's blinds. Super picture… Read more ·  1

quality, sounds and remote control, all work very well. The cabling is amazing as a very thin cable carries all power and signal to the TV screen from the separate external unit.

We cannot compliment enough contrast and clarity of the picture and also the features. We love this very good TV in all terms.

We have noticed that people are writing negative reviews when they have problems but very rarely when they are happy with the product or services.

We are these very happy with our TV but only surprised that it has been discontinued.

Jason
JasonWA
  Verified QA65Q7FNAWXXY
Build Quality
Performance

Terrible post product support – Purchased in mid 2018 and had lines appear in late 2020, similar to what is reported in: https://www.productreview.com.au/listings/samsung-series-q7fna-qa65q7fnawxxy-65 1) No ownership taken by Samsung product care when contacted with regards to product damage investigation to determine cause of horizontal and vertical lines. 2) This model of TV… Read more

was originally purchased as it had the One Connect Box. The current model Q7 no longer has the One Connect Box and were advise we'd need to purchase the more expensive 2020 Q95T model in order to maintain the same functionality. 3) Feedback from Samsung CEO email on Wall mount kit purchased in 2018 "your current model Wall mount (WMN-M12EA/XY based on the information provided) should be compatible with both 65’ & 55’ 2018 models but is not recommended for use with any later model." which makes this wall mount kit incompatible with any future TV purchase.

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Matt T.
Matt T.NSW
  QA65Q7FNAWXXY

Most disappointing purchase of my life!!! – I purchased this tv back in 2018 and originally I was very happy with the amazing picture quality and sound, but suddenly after 2 years a black spot appeared in the top left corner of the screen and quickly progressed to a crack on the panel that spread rather quickly and causing the tv to have vertical and horizontal lines across the screen. The… Read more

tv had not been moved or hit by anything to cause this. The external screen was completely fine, not even a scratch but somehow the panel just developed this fault. I had paid for the 5 yr product care plan with Harvey Norman, so I organised for a technician to come and assess the tv. I waited about a week for him to come and inspect the tv and in this time the tv got much worse with even more lines running vertically and horizontally across the screen. The technician that arrived was rather rude and not at all helpful. He basically told me they can do nothing as he believed this is not a manufacturers fault and proceeded to write me an invoice and charge me $120 call out fee, which by the way I was not informed about when arranging the technician to come. Now I'm left with this $4000 piece of metals that is complete garbage!

Samsung
Samsung    

Very sorry to hear of your negative experience regarding… Read more

Nitish
Nitish5 posts
  Fair Incentive Verified QA65Q7FNAWXXY

Great Product – Samsung Q7 is a great smart tv with less wires as it got one separate point for wire connections. Very nice picture quality and i love watching my favorite movies and shows. Show details

Reviewman
ReviewmanQLD17 posts
  Verified QA65Q7FNAWXXY

Very happy with this TV – Picture quality, sounds, the build of the unit, remote control, software, networking features all work very smoothly. The cabling is amazing in that a very thin cable carries all power and signal to the TV from an external unit, but if wall mounting you will need to put that unit in or on a cabinet. I use it regularly for Netflix, Youtube and… Read more ·  1

X-box, great results with all. Only wish was the iPhone app was more functional, e.g. for typing into Youtube, not just voice commands, and it integrated well into Google Home. Still a 5 star review though, great value.

Chinsan
ChinsanNSW6 posts
  QA65Q7FNAWXXY

Best TV in the world – I’m a big fan of Samsung tv. The last one I had used it for 8 years without any complaint. Still using it as a spare tv. When I wanted to upgrade I went for QA 7 series 65 inch. Wow, what a tv. Cannot compliment enough the technology, clarity of picture and also the features. One remote for all your set top boxes is so convenient. The ambient mode feature is an added feature. Love the TV. Show details

ChristinaH
ChristinaHQLD3 posts
  QA65Q7FNAWXXY

Brought us into the future – Easy to use menus, picture quality and clarity is outstanding! Easy to airplay devices, connect to search engines like YouTube, Google, and stream music on Spotify. Netflix and Stan are an easy connect too! Bonus - less remotes in use too! Love this tv, we will get another one for another room in the house.

The Punter
The PunterNSW2 posts
  QA55Q7FNAWXXY

Samsung UHD (Q)-LED You get what you pay for Excellence – Why pay the big bucks for an OLED TV ? possible burn in issues and if you refresh your screen, but not too many times either ? Translated means :Leave your TV on for too long and it might be permanently damaged huh? Backlight or edge backlight LED should in theory and reality last MUCH longer than the new OLED screens but look similar in picture… Read more

quality.

I choose Samsung QLED Q7FN 2018 and this is a very classy product.

Interchangeable and remotely controlled with Samsung smart connect app with Samsung tablet/mobiles. Example you can play a music video on a Samsung Tablet and replay it live wi fi via Samung QLED TV without an internet connection , typical of Samsung innovation in the Smart things app. Colours look bright and rich with the quantum dot technology. I doubt if you paid twice the price you would get a better picture. Downstreaming games of thrones interests me not ,but Wimbledon/State of Origin/Cricket never looked so spectacular. The usual upscaler motion blur which is not so noticeable on HD but stands out in UHD, can be reduced or eliminated by changing the refresh rate in settings. Fast refresh rate brings old movies and TV shows back alive although almost surreal like ,some might not like this ,but I do. Near perfect blacks, a problem with LED's in the past ,but not with these QLED's. In factory default a lot of handy features are switched off, so please read the manual and adjust the settings to suit your preference. 1 philips head screw driver/10 minutes/2 man job set up ,as screen could be permanently damaged by finger tips as the screen almost reaches the edge( thin bezel) possibly a department store offer of wall installment would suit this model TV with it's single ( invisible)cable, as i said a classy product. Some criticism of this model TV but I don't understand why except for the thin TV sound as i expected but compensates with digital HD sound quite satisfying detail in cricket bat/tennis racquet 'knocks' and Rugby League 'hits' just perfect for live sports HD broadcast, it's easily the best TV I ever owned.

Hint ,be careful if you intend to buy a sound bar ,make sure you do your homework here as i will. I will purchase a USB connected (portable storage HD UNDER 2 TB) otherwise i will have to partition a larger one( Samsung ?) is possibly the one downside with this TV but 2 TB is large enough for me anyway.

10/10

Carol Taylor
Carol TaylorNSW3 posts
  QA65Q7FNAWXXY

Regret purchase of TV !! – Purchased Samsung 65cm TV QLED UHD QA65Q7FNA on 8 March 2019, and also arranged for setup. It was noted 2/3 from top of screen was big black spot, following 4 visits to store of purchase and multiple phone calls to customer service for replacement or service call 3 months later replacement TV arrives and now the remote does not function !!! How… Read more

frustrating, I have now arranged for replacement of TV remote. I regret my costly $3,200 purchase of your product,

Samsung
Samsung    

Thanks for being open and honest about your experience so… Read more (+2 replies)

A. M.
A. M.15 posts
  QA65Q7FNAWXXY

Perfect gaming tv, but occasionally struggles with motion interpolation for 24fps content – One of the brightest led TVs, with one of the widest colour gamut of any tv, even those in much higher price ranges. Check rtings website for proof. Great HDR. Can do 120fps for 1440p gaming, which is absolutely amazing. There is some stutter and judder when viewing 24fps content such as tv and movies, so I might recommend a Sony for people that… Read more

are definitely not gaming. However, for a gaming tv this is absolutely fantastic. Samsung customer support are awesome, and you get 2 replacement remotes in the first 12 months, and a single free visit from a tech to help set up you new tv as it is part of Samsung's premium tv range.

Sha
ShaNSW2 posts
  Verified QA65Q7FNAWXXY

Winner' Worst customer service' -Please save your Time and Money and buy from Good Company! – Bought Samsung QA65Q7FNAWXXY Series in Feb 2019 and I got myself a Pandora box! -The BRAND NEW TV starts flickering after 40-50 mins and blackout every 10 secs after that. -Lodged complaint with Samsung Customer care - Technician was sent 3 times ; -The first time, the Technicians can't figure out the issue and sent a job report saying this was… Read more

because of external device am connecting to 'One connect' -I removed the External device and still had the same issue -Called Customer service again and second Time, Technician's figured!! out that 'One connect' was faulty;- As it was New TV, I requested for replacement;-SAMSUNG rejected it -Called Customer Service again to at least fix the issue; Third time, Technicians replaced a part in 'one connect box' -I hoped this would fix the issue but the Hopeless SAMSUNG TV still has the same issue; -Called Customer Service YET again and having gone through this painful process of staying home from work for 3 days+ long phone conversations, I just asked them to come and Take away the TV!!!! -Guess what?! - Am told, they can't take the TV Back!

So, I am booked for the FOURTH time for the Technician's visit to check WHY the issue is recurring!; But am told they still can't replace the TV but will try to repair!

Save your Time, Money and Energy; Please don't buy this TV!

Samsung
Samsung    

Thanks for reaching out to us, we’re really sorry to hear… Read more

Jean Patrice Sam
Jean Patrice SamVIC5 posts
  QA65Q7FNAWXXY
Build Quality
Performance

Good smart TV. Shame cannot play DTS content – Very good TV in terms of look, apps and mainly quality of picture. The One Connect box is just a great way to connect devices to the TV. The picture quality is so sharp and the contrast is marvellous when playing HDR10 or 4K movies. Only con and this is a big one is you won't have sound for DTS content. I dont know why and i hope Samsung fix this asap. Show details

4K Ultra HD TVs

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Gerard
GerardNSW
  QA65Q7FNAWXXY

Really poor quality and bad customer service – 20 days after buying this TV it developed "black banding". after doing some research it seems like this is a common fault and a know issue to Samsung. Samsung refused to replace the TV even though it was literally brand new. Really poor quality and bad service! Show details

Samsung
Samsung    

Hey there, I'am contacting you today to further discuss… Read more

TheTruthHurts
TheTruthHurtsNSW2 posts
  Verified QA55Q7FNAWXXY

Excellent TV and amazing picture quality – The TV's ability to reproduce colours is amazing, especially with HDR content from Amazon Prime. Furthermore, the idea of the one connect and one remote is absolutely fantastic. Samsung have really nailed it with the Q7 for 2018. Show details

tilba16
tilba1631 posts
  QA55Q7FNAWXXY

Great product – Bought this TV from The Good Guys Caringbah last September 2018. I am very happy with the quality and had no issues installing it. I would have no hesitation in recommending this product. The remote controller is very user friendly and the wireless setup was painless. Bought it so I could watch the 4K on Foxtel Sports and have no regrets.  Show details

Twodads
TwodadsQLD6 posts
  QA65Q7FNAWXXY

What a leap from lcd. Easy Sonos fix too – So we just had our 65inch delivered and wall mounted today via the Harveys promotion last week. We are amazed at the picture quality compared to our 60inch Samsung 3d lcd tv. Believe the hype about the picture quality. It was easy to set up however , the techs had problems getting the volume control on the remote to work with the Sonos… Read more

playbar. I did some googling later on, found the fix and now enjoying full functionality.

This will do for a couple years then replace with the 75inch Qled

John63
John63NSW8 posts
  Verified QA75Q7FNAWXXY

Picture quality 5 stars, sound 4 stars – This TV was so easy to set up, literally just plugged everything in and it auto detected it. The picture is stunning. The TV sits in quite a bright room and there's no problem even on a sunny day. The one issue we had was the default motion smoothing settings making everything look slightly unreal- you'll need to turn down the blur and judder… Read more

reduction settings through the advanced menus (Google "Samsung turn off soap opera effect" for instructions).

The sound is good for a flat screen TV but to get sound to match the picture quality you'll need a half decent sound bar at least. We have this TV connected to a Bose Soundtouch 300. We've never need touch the Bose remote since the initial set up, in fact the Samsung One remote that comes with the TV works brilliantly with all the connected devices including an Apple TV.

The inbuilt apps work well, Netflix was a little flaky at first but this was fixed with a software update. The iView app on the TV gives slightly poorer quality compared to when the same program is played through the iView app on an Apple TV - both devices are hardwired to the same switch so it's not a difference in network bandwidth.

You need to install the Samsung smart up to set the TV up, after that I'm not really sure what the app gives you.

One last thing - this TV comes with a lot of packing material. See if you can arrange for installation just so they take the packing away.

happyjohn
happyjohn
  Verified QA65Q7FNAWXXY

Absolutely terrific TV – I purchased this TV as part of a review program (got a nice discount). My review is based on what I found during the review period, but I must say, I will be keeping this TV and will NOT be returning it. The TV is a 2018 OLED model from the Series 7 range, it is a flat screen TV and NOT one of those terrible curved TVs. The delivery people… Read more

installed the TV where I wanted it, all I had to do was plug in a few cables and go through the easy to use setup via my mobile phone.

The TV comes with a box called Connect which sits out of view, this box connects to your power, aerial, AVR etc and has one thin cable which goes to your TV.

The remote control is a small solid unit with very few buttons, it is very easy to use,

Being a smart TV it comes pre-loaded with Amazon and Netflix, all you need to do is set up the 30 day free trials for these and then you can watch them.

I have been streaming 4K shows and movies from both Netflix and Amazon without a problem.

The picture quality is amazing.

The sound from the TV is going to my AVR to my 7.2 speaker system, although the TV sound output only supports 5.1.

By using a Bluray player, Android TV or Apple TV box, not only can you enjoy 4K picture but also 7.1 surround sound.

Free to Air TV is all up-scaled to 4K, even low quality standard definition TV looks good.

The TV comes with a PVR function but to use it you need to attach a storage device to the USB port on the connect box.

This device cannot be a USB flash drive, I am using a 256GB SSD USB drive,

You can record, pause etc using this external drive, I found it easy to use.

The HDMI port can use the ARC function with a compatible AVR, TV box etc.

This allows you to use the TV remote to control the AVR sound, TV box features etc.

A really great function to have.

You can stream the TV picture/sound to you mobile device without the TV showing a picture...

There is one question which needs to be answered, how much power does the TV use?

Well, for this TV (65") I can answer that for you.

The power use is variable and also includes the power used by the Connect box.

Depending on what is being shown, the power used varies.

On dark scenes, the power used can be as low as 60 watts, on bright scenes, it goes to about 220 watts.

This is much less than my 50" Samsung Plasma which uses 350-470 watts.

NOTE: If you adjust the picture brightness etc, the watts used will change.

My only complaint, I wish they made an 85" version.

@samsungau

#samsungau

#seenothingelse

Caltoro
Caltoro5 posts
  QA55Q7FNAWXXY

Dissapointing and unwatchable – After months of reading reviews and talking to sales staff i decided on a Samsung QLed. I was originally going to buy an OLED but every test i have seen so far has shown that burn in is a real problem. The QLed however has a guarantee of 10 years against any burn in problems. It took an hour and a half to set up and it is definitely a two… Read more

person job. There are a lot of bits and pieces to sort. Once we got the TV up on its stand we noticed it had a disconcerting wobble and we were nervous that it might collapse.

There is only I thin cable to the Set from the control box and this is a nice feature. Once the physical set up was complete we started the software set up and this was tedious and time consuming. Selecting each letter by scrolling with the remote is painful especially when you have email addresses, passwords, Netflix log in and network settings.

Once the free to air stations where tuned we started watching. Slowly we felt utter disappointment and stress of just having spent thousands of dollars on what appeared to be a lemon. We tried every setting we could. Nothing looked good on this TV except some UHD stills or very slow moving CGI.

The up scaling was hopeless and Free to air is blurry, even on the HD channels. Netflix UHD content looked cheap and soapy due to the 30fpm output that cannot be adjusted (Only Panasonic TVs have the option) The picture was uneven due to erratic back lighting and motion blur together with severe artifact effect made this TV unwatchable.

We disassembled the TV and took it back to the store. After the Tech set it up the Manager went to investigate. He returned 30 minutes later and said the picture was ordinary and we agreed it was not due to a fault, just a bad product. We got a full refund.

Some friendly advice. Do not believe the hype. For all of the TV’s I have looked at it is obvious to me now that the manufacturers have exaggerated the capabilities of their TV's. Their performance is generally poor in some respect, most have motion blur to some extent. None are capable of adequate up scaling once you get above 55”. The QLed is the worst of the bunch.

Samsung
Samsung    

Hi there, I'm sorry to hear that your product has not met… Read more (+1 reply)

Denis
Denis36 posts
  Verified Selected Review QA65Q7FNAWXXY

Our new livingroom TV – Out of the box, the Q7F is largely like any other modern TV - but this Samsung has a few tricks up its sleeve. The first is its complete lack of connectors - no HDMI, no antenna, and not even a power cable in sight. Samsung has moved all of these out to a separate black box that hooks up to the TV over their "One Clear Cable", which allows you… Read more

to keep the normal nest of cabling away from the wall and the TV - more about this later.

The next thing that I immediately noticed is how slick and easy Samsung has made the initial setup. Compared to my other TVs (A 2018 Sony and a 2016 LG) getting the Q7F up and running seems far more simple and modern.

I also need to make a special mention about how quick the Q7F is to power on from standby - especially compared with my LG OLED, which would take 10 seconds or so to become ready, the Q7F is practically instant - displaying its picture only a second or two from when you turn it on.

Screen & Picture Quality

Samsung refer to their new LCD range as "QLED", which I believe is short for "Quantum-Dot LED-backlit LCD", and despite its naming similarity, it has little in common with "OLED", which is "Organic Light Emitting Diode" - a display technology only found on TVs whose panels are manufactured by LG. OLED TVs are generally about 50% more expensive than a similarly-specced QLED, and you don't have to go far to see people espousing them as the ultimate in display quality. Even Apple finally started using OLED displays on the iPhone, starting with their flagship iPhone X in 2017 and the XS in 2018 (although the lower corresponding models 8 and XR still use LCD).

While the two methods of displaying images are fundamentally different, there are three key differences that are easy to spot between the two: 1. Black level / blooming, 2. Image brightness (lux), and 3. Reflectivity.

There are plenty of detailed guides out there that describe the technical details of why OLED is supposed to be superior at displaying blacks, and QLED has superior image brightness (twice that of the equivalent OLED), for our household the real clincher is QLED's significantly lower reflectivity. With our relatively bright living room that has many sunlit windows facing in the general direction of our TV, our previous curved LG OLED always showed very bright, warped reflections from the sunlight outside. Even with the blinds closed, there were always reflections on the TV - a limitation of the panel design itself.

On the other hand, the Q7F, with its QLED display, boasts both a brighter display and a much less reflective surface - making a significant difference in the real picture quality you see (since it displays far less of the outdoors reflected on screen). Even though it doesn't have local dimming (a QLED feature only available on the Q9F that will make the blacks more-black and more comparable to OLED), the Q7F displays a remarkably consistent black picture, with very little blooming (unlike our other LCD TV, a Sony 7000 series - which has very prominent blooming when displaying a dark picture). Indeed, a friend who has two 65" LG OLED TVs immediately remarked to me how good the picture quality was on the Q7F compared to his.

The picture quality of the Q7F is definitely comparable to the equivalent OLED - and in a brightly-lit or sunny room is significantly better in real use.

One Clear Cable

To me there is one outstanding feature of the Q7F that puts it in an entirely different class to all other TVs I've had over the last few years - and that's Samsung's "One Clear Cable", which allows you to connect everything - including your antenna, amplifier, HDMI sources (such as Foxtel and Playstation / Xbox), and even the power for the TV up to the TV over a single, very thin cable.

I've seen others who aren't as enthusiastic about this design choice as I am, but for me this feature alone completely blew me away when I saw it. It is a seriously clever system, and while Samsung have taken a few liberties in calling it "clear" (it has a clear coating, but there's still a metal wire inside it that carries the power to the TV), it has revolutionised and simplified my livingroom.

My first LCD TV was Samsung's first-generation edge-lit LED TV - these were the very first truly thin TVs, and they looked great mounted flat to a wall. Samsung even pioneered what was at the time the thinnest wall-mount available - two 1cm-thick hockey-puck style discs which attached to the TV, joined by a cable that you would sling across corresponding wall-mounted plates like a picture frame - effectively mounting the TV only 1cm away from the wall. This was great, except for all of the cables that you still had to stuff behind the TV - a recessed power point, antenna, and any HDMI cables for your other devices - at least one for an AV receiver, and back in those days, an optic fibre cable for audio out from the TV's receiver back to the receiver (in the days before ARC).

While the more recent "previous" generation of TV may have done away with some of these connectors, such as the optic fibre cable with the advent of ARC, and AV receivers that can switch between multiple HDR sources, you still had to have one HDMI cable between your amplifier and your TV, and a recessed power point in order to get that truly "flat-against-the-wall" appearance.

However with the Q7F, what Samsung has done is eliminate (almost) all of the challenges involved in wall-mounting, with only a single, thin clear cable running between the TV and the "brains", all of these cables can be left up to 5 metres away from the TV, using the included cable, or up to 15 metres with an optional extended cable. You do not even need a power outlet behind the TV - power to the television is also sent over the single, thin cable. And when I say "thin", I mean it - the cable is no thicker than any USB charger cable you use for your phone, yet it carries a full 4K signal and the power for the 65" display.

All this means that you have three options to mount the Q7F: Traditionally on a flat surface, on a wall with just the One Clear Cable running up to the TV on the outside of the wall, or on the wall with the One Clear Cable running behind the wall to wherever you have the rest of your AV equipment.

This design is an impressive inbuilt feature of the Q7F that, for many people, could greatly simplify the television cabling mess, and finally enable them to take that next step and wall-mount their TV.

Bluetooth Keyboard

I was pleasantly surprised to find the option to connect a Bluetooth keyboard up to the Q7F, which would provide the ability to enter passwords and search terms (in Netflix and Youtube for example) without the clunky on-screen keyboard. In my case I used a Logitech K810, which will pair with up to 3 Bluetooth devices.

This keyboard functionality is well-intentioned - not only can you enter text freely, but you can also navigate the menus with the arrow keys, enter and escape, as well as a number of other fairly well-thought-out keys such as the windows key opening the menu.

However there are a couple of downsides to this - the main one being that keys seem to repeat themselves, especially when entering capital letters, up to three times in a row - which can make typing quite frustrating. Another less serious issue is that the keyboard doesn't necessarily behave the way you think it might - typing your email address and hitting "Enter" will duplicate the last character, rather proceed to the next screen. All in all though, I'd far prefer to have this slightly broken keyboard functionality than not - so well done to Samsung here.

Video Games - and game mode

One of the scourges of the modern TV when it comes to video games is the significant video lag that the image processing introduces - meaning that what you see on the screen could be half a second (or even more) delayed from the audio, and any of your inputs on the controller.

This is most evident for me in timing-sensitive games such as Rock Band (yes I still try to play it when I can), but it is undoubtedly also important to fans of first-person shooting games that require really precise timing (although I would definitely not classify myself in this league).

In any event, I was particularly impressed that the Q7F automatically detected HDMI signals from both my Playstation 4 and Xbox One - and switched the game mode on, without me needing to activate it manually. This however also only seems to work when the devices are connected directly to an HDMI input - if it feeds through an amplifier, then it is left at the default for the amplifier input.

Ambient Mode

I've seen other reviewers proclaim this feature as "revolutionary" and a "game changer", but really - it's not. There are three components to Samsung's Ambient Mode: 1. There is a "screen saver" which will drop the power usage down a little, and display a pleasant scene; 2. You can configure what is displayed - but the choices are relatively limited; and 3. There is a dedicated button on the remote that will activate this "Ambient Mode" whenever you want.

Really there's not much more to it than this. You can configure a timeout before the Ambient Mode kicks in, you can change the display between a small selection of scenes including an abstract analogue clock, a swimming pool surface, and some photo frames (you can configure these frames to display your photo collection - but only if you have a "Samsung Cloud" account, which seems to be Samsung mobile devices only - and definitely not available on an iPhone). Using the Samsung "Smart Things" app you can also take a photo of the wall behind your TV (presumably before you mount the TV), and it will display that picture in order to try to blend into its surroundings like a large rectangular Chamaeleon.

I should mention that while in ambient mode, the TV is still drawing around 120 watts, which is slightly lower than the 180 watts that it draws when normally running. In real terms, that's about 2c per hour if you are paying 18c per kilowatt hour for electricity, but it's also more than leaving an old 100 watt incandescent lightglobe on all the time - so not something that you'll really want to be doing a lot.

There are also, for me, two other annoying things about the Ambient Mode: 1. I can't set the clock format to 12 hour, it's fixed as a 24-hour clock, which I hate, and 2. While it can display the weather forecast - you can't tell it to only display your local weather, it will continually cycle around the country. A little more configurability in these areas would have gone a long way to providing a more compelling feature.

After-sales technical support

A few weeks into using the Q7F, suddenly the ARC (the HDMI Audio Return Channel) stopped working. This meant that none of the TV's audio was now playing back through my amplifier - ARC is what sends this audio signal back down the HDMI cable to your amplifier (it sends the audio in the opposite direction to the normal video signals, which would go from the amplifier to the TV).

My amplifier is a few years old now - enough to be out of warranty, but not old enough for me to immediately want to throw it out. Given that it was working great but just suddenly stopped - I thought the most likely cause was a setting that I had thrown out of whack on the TV during my testing activities. Of course, it also gave me a great opportunity to test out Samsung's customer service, so I called them up - on a Sunday - and quickly reached a lady who did her best to try to solve the issue.

Despite the Q7F having quite a few "remote support" options that can be enabled, the immediate troubleshooting steps that she had me run were to initiate a factory reset of the TV and try again. She did warn me that this would reset all of my apps and delete my logins (including Netflix, Youtube, Amazon Prime, etc) - and when it didn't fix the issue, the issue was very quickly blamed on my amplifier and I was asked to contact its manufacturer for support.

Then when I asked for a case reference number (so I could get back to Samsung if the amplifier proved working correctly), I was unfortunately disconnected. While of course this sort of thing happens all the time, it was quite frustrating. I now have the audio connected up to my amplifier over an optic fibre S/PDIF cable (a digital interface from the early 80s that is still around today), and while it isn't necessarily optimal - it seems to work for now.

The Curious Case of the Samsung Account

While the Q7F can obviously be used out-of-the-box without you creating and registering your personal details with Samsung, it isn't long before you find yourself in a situation where it is asking you to register a "Samsung Account". These include quite basic features that really shouldn't require it - like controlling the TV from your smartphone, and downloading the Amazon Video player app, but other features like configuring the Ambient Mode also require a Samsung Account.

I'm definitely not averse to having my details recorded somewhere within Samsung, but the account creation process is quite possibly the worst and most overtly hostile feature of the Q7F - for all the wrong reasons. It all stems from a basic principle that everyone online should adhere to - that is to have a different, long, unique password for every account - one that you don't know, but keep safely locked in a password manager.

Creating an "Samsung Account" with a managed password was clearly going to be difficult to do on the TV itself - I knew my password manager wouldn't have a plugin for the TV - so the next most obvious thing to do was to register the account on my PC, and then use the Samsung SmartThings app on my phone to enter the (very long and unfriendly) password into the TV, like I have with so many other systems.

Unfortunately it seems to be completely impossible to create a "Samsung Account" on either a laptop or phone, and the only way to do this is with the TV. Through the process of discovering this, I was forced to endure more than a dozen annoying "Captcha" tests to try to prove on my phone that I was not a robot, even when I tried to register with a 20-character random password it was still not accepted (and I lost all of the details I entered), I couldn't copy and paste the account registration URL into another window, I couldn't create the Samsung Account using my paypal account on my phone (even though the TV offered this option - although that password is even longer to type in), and googling a "Samsung Account" registration merely results a lot of confusing not-a-Samsung-TV-Account pages that seem to be focussed on mobile phones rather than what I needed for the TV.

In the end I gave up and was forced to create a Samsung account on the TV (thankfully it didn't ask me to complete a Captcha to prove I was human), and I was forced to use a poor and insecure password - which I have now promptly forgotten as it didn't save into my password manager automatically like every other website account I have.

The Rest of the Not-So-Good

While I can definitively classify myself as a convert to Samsung's one clear cable design, it is not without its flaws. First of all, while the cable itself is impressively thin, the connector itself is probably the largest that you have ever seen - larger than any ordinary HDMI connector - and it requires the largest generally available conduit (32mm - and even then only *just* fits through), and correspondingly very large holes drilled in the walls and anything else that's in the way. Given the cable itself is so thin, this seems to be an area that could be significantly improved upon, as it would make installation significantly easier.

The second issue with the "separated" design is that Samsung did not see fit to include an Infrared remote receiver to the external connector box. While the included TV remote operates over RF and doesn't require line-of-sight, if like me you have a universal remote like the Logitech Harmony, which will control everything that's hidden behind your cabinet from the one remote - then it would have been great for this to work without relying on the TV to receive the infrared signals from the universal remote or home automation system.

While we're on the Harmony remote control - the Q7F isn't immediately available as a pre-defined Harmony device, and the included remote is RF, so it can definitely be a challenge to configure. Given the otherwise smart and network-feature-rich nature of the Q7F I would have hoped that it made itself known on my LAN for the Harmony to control directly. Alas, while it presents itself as a Samsung "SmartThings" home automation device, the only command it will listen for is "power on" and "power off". While it is clearly capable of receiving more advanced commands over the LAN, these aren't readily configurable.

And in the end …

Samsung offered me the Q7F for a discounted price to test and evaluate or return. I promised to put it through its paces from a usability and compatibility standpoint - in particular whether it would play nicely with all of my other devices and usability demands. In this respect, the Q7F definitely has some issues - from the ARC not working properly with my amplifier, to the broken Samsung Account creation process, and how it still seems to mess with the other devices connected to my amplifier over HDMI.

But am I going to keep it, even with all of these issues? You bet. The LG OLED that the Q7F is replacing has even more technical / compatibility issues - and they're different, and more annoying. My wife is in love with the reduced reflections on the screen and the simple remote, and I love how the One Clear Cable has removed my reliance on expensive and never-quite-perfect HDBase-T HDMI-over-ethernet-cable converters, and simplified the wiring of my livingroom.

Of course there's room for improvement - but using the Q7F every day really is a pleasure, from the simple and responsive remote, to the fast power-on and clear and logical on-screen menu and app system. Definitely recommended.

Geomy george
Geomy george3 posts
  Verified QA65Q7FNAWXXY

Gorgeous TV both picture quality & design – The TV was delivered to me on time and a technician from "tech2" did the set-up. I've had it for a week now and I must say, it is a really gorgeous TV in both design and picture quality. The technician knew his stuff, he installed and set-up the unit for me in less than 30 mins, though it was simple and straightforward. Setting-up the TV was a… Read more

breeze; the WiFi, X-box console, external hard-drive and the Bluetooth 5.1 sound system were promptly detected by the One Connect unit with-out a hitch. I did have some issues connecting using the SmartThings application initially on my S9 but that was resolved by restarting the S9 and taking it off of the Power Saving mode.

The picture quality I must say is simply breath taking, watching 4K and above videos will leave you in awe. Putting it to test I watched the Timescapes Rapture 4K trailer (https://www.youtube.com/watch?v=EgKXcQ9PLuc), the clarity and the colours are very vibrant. Though the screen is bright and sharp, it doesn't have the pitch perfect perfect black like the OLED and mine has some backlight bleed.

The remote feels good in the hand and has only a few key for easy of use, but I found it hard to scroll through my files in my external hard drive or for even text searching, but this can easily fixed with a wireless (bluetooth) keyboard or mouse. The TV is very easy to operate and any new device connected to the One Connect is automatically detected.

I strongly felt that the TV must be wall mounted as it doesn't do it justice putting it on a stand because of how slim the unit itself is with the clear connect cable, One Connect unit and all.

This TV is one of the smartest device I've had thus far amongst various other TVs, the features within the settings further helps you configure it to your desire.

Though I was offered a small incentive for this honest review; I would highly recommend this TV, you wouldn't regret it.

@samsungau

#seenothingelse

#sponsoredpost

Dean
DeanNSW8 posts
  Verified QA65Q7FNAWXXY

Samsung QLED TV QA65Q7FN – I purchased this TV on special from Appliances Online. When the TV arrived it would not remain powered on, and could not recognise any HDMI devices. Kept turning itself off and on again. Rang Samsung and they suggested I return it to the supplier. I did this and had a replacement sent out. The new one worked for a day, and then the same issues not… Read more

recognising HDMI and turning itself off and on again. The One Connect box is very flaky. The One Connect cable connections are not stable, and the box tends to overheat. This TV is a 2018 year model.

Samsung
Samsung    

Hi Deano, we're sorry to hear that you're having some… Read more

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