Poorly designed antenna socket – The antenna socket protrudes outside of the rear of the TV box casing, as such that it has become loose. Given the antenna cable is rigid, any movement of the TV box causes strain on the socket. There is no support from the casing to hold it rigid. All the other sockets are set back in the casing I have moved the TV box only a couple of times to dust inside the cabinet and have now had to use an 90 degree elbow antenna cable connector so the cable runs along the back of the casing and use cable ties to hold it rigid.
I made a warranty claim with Samsung who said I caused the damage to the socket. That might be so, but if it was designed better to support a rigid antenna cable, there would not have been a problem. Samsung declined my claim.
Should it break off, the cost of repair by a Samsung authorised repairer would be more than $150, in order to maintain warranty.
Sent
I never got a reply from Samsung's response here.
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Hi Richard, we're disappointed to hear that this has been your experience. Please feel free to send us a private message with your Samsung reference number and your details We'd be happy to look into this further for you.
Kind regards,
Amy Samsung AU