Scene to Believe

Had Santa photos taken at Lone Pine Tavern in Rooty Hill 21/12/25. Only one photo had all the heads in the party included and only just. When my son in law pointed this out they did not retake them and printed them as is. I had to throw them out. My son in law complained and they promised a refund. This also did not happen. I'm incredulous they… Read more

can stay in business. As I have digital copies I would attach them but don't want my Grandson to be shown.

After weeks of chasing a refund, endless back-and-forth emails, and zero resolution, this company has shown nothing but sheer incompetence. Instead of properly reviewing my case, they forwarded me photos of another family and wrongfully accused me of receiving a service that was never delivered. This is not only unprofessional — it is completely… Read more

unacceptable and a serious breach of basic customer service standards.

After all that, I was sent a generic copy-and-paste response acknowledging my “frustration” with no accountability, no investigation outcome, and no refund.

This experience has been embarrassing, dismissive, and incredibly frustrating. If you value transparency, accountability, and respectful treatment as a customer, think twice before booking.

SHAMEFUL.

Santa at Coomera Westfield was fantastic with our little one who was quite scared to have her photo taken with Santa. He was very kind and she quickly warmed up to him. Excellent photographer. Website is terrible though, can't download my photos, site keeps glitching.

We had a terrible experience with our Santa photos at Revesby Workers Club and until now every time my 6-year-old sees our Santa photo, he says “That lady there was so rude!”. One of the workers was incredibly rude to us even though it was 40+ minutes after our scheduled booking, the photos then took forever to print and look weirdly altered, and… Read more

to top it off - we were emailed another family’s photos afterwards. Absolutely appalling service and really disappointing as we had been doing our Santa photos at RWC since my son was a baby.

Terrible service at Warringah Mall. The guy running the set up was awful. Zero customer service / people skills. I paid for an extra 6 digital photos but when I didn’t get them online, he said I needed to leave (without what I paid for) and call customer service to try and fix. Ahhhh no thank you. As a mum of 4, a day before Christmas, I am not… Read more

phoning any customer service. I asked for a refund but he couldn’t manage that. So I finally just asked him to think of a way to accommodate me - he proceeded to print out a bunch of the same photo I had. Whatever. Useless.

If I could, I’d give a negative rating. They completely ruined our plans. We had a booking for Snap with Santa, but due to a system glitch they never sent a confirmation email, yet my credit card was charged immediately. We visited two days before the booking, explained everything, and the manager assured us we’d receive a call or email to… Read more

reschedule. We received nothing, and no one answered our calls. On the day of the event, staff said they don’t accept walk-ins and couldn’t make bookings. When we tried to explain, the manager was rude and threatened to call security instead of resolving the issue. Absolutely pathetic customer service.

Half a star. Never again. Paid for a digital pack and told can can access my photos online. I received 1 digital 1 print. Absolute scam. Ask For the person who served you. Don't fall into their trap.

This company once they have your card details will take unauthorised amounts from your bank. I've been calling, emailing, taking to the chatbots ect for close to a week fighting to refund these amounts. Staff in-store cant issue refund- online team don't respond or answer. It's got to the point that I have had to get my bank involved and contact… Read more

scam watch. Just a warning for those considering booking , it isn't worth compromising your bank details and your money especially before Christmas. They will respond giving a website link to their complaints which takes you to a Chatbot

Absolute joke. Last year and this year we booked in a time and had to wait ages. We’re told that we would be out to the top of the queue at our booked time. Didn’t happen. Disgusting making little kids wait. Why not do less sessions and longer times so this stops happening. Costs enough without having to wait over half an hour past your booking time.

We were booked for Santa photos on 13/12/2025 (at Rouse Hill). They were running over 45 minutes behind. I understand somethimes things happen outside of their control but given they had everyone's phone number/email address, it could have been managed better with notifying customers. I tried to contact them on the day, 6 days later and still… Read more

waiting for a return phone call. I submitted an enquiry on their website and received a generic 'refunds will be subjected to a cancellation fee' response. Mind you trying to find a contact phone number was like finding a needle in a haystack. Very dissapointed given Santa photos are meant ot be a fun experience for the kids, yet another event that's just a money grab with zero regard for customers.

If you are looking for Santa, graduation, or event photos, do yourself a favor and go elsewhere. We had a terrible experience where the staff member printed a photo with my partner’s eyes completely closed. It is the most basic part of the job to check that a photo is acceptable before printing it, but the guy was too busy on his phone to even… Read more

care. ​When we asked for a reprint to fix their mistake, they refused because my partner didn't have the physical original with her to "exchange." This is a custom product of our faces, it’s not like they can put it back on a shelf. Their "policy" and the employee's total lack of interest ruined a Christmas gift for us. Save your money and find a company that actually looks at the screen while they work.

Scene to Believe hire dog abusers! If I could rate minus stars I would. I took my dog to Craigieburn Central for a pet photo session with my 13yo daughter. When we first arrived we saw the lady from Scence to Believe checking the bookings and organising the queue, she was yelling at another dog. My dog started pulling on the lead because he got… Read more

excited when he saw all the other dogs and probably thought he was at a socialisation event. Given a minute to adjust, he would have settled down. The lady immediately came storming over and started yelling at my dog “sit, sit down, you sit down”. My dog got scared because he gets scared of people when they yell and tried pulling on the lead backwards to get away from her. She kept yelling “look, look at me, you look at me, sit, sit down, you sit down”. At one point he was sitting but she still kept yelling “sit, sit, sit” so then he’s confused as to what she wanted. I said several times he is sitting already but she didn’t want to hear me. The nice couple next to me came over and the man said if she yells like that again at your dog, I’ll be yelling at her. Anyway we moved up a few spots inside and my dog was behaving. At one point my dog was standing nicely next to me and I was patting him on the top of his head. The lady comes storming over just because he was standing instead of sitting and starts yelling again. She grabbed my dog around the neck with both hands cupping his head in a head lock position and lifted him so his front feet were off the ground and screamed in his face. When she let him go, he was trying to scramble behind me to hide behind my legs but the lady kept on yelling at him and trying to push his back end down to make him sit. She then said “ if your dog doesn’t sit, I will kick you out”. After that we were called into the Santa booth. Santa was nice and gave him a pat on the head as my daughter sat down. I asked my dog to sit and he did, the girls taking the photo said how lovely he was and when they were ready, I told my dog to look and he did, no problem. The lady at the counter also complimented my dog and said it will be a few minutes to print out the photos so I moved a few paces away from the counter to make room for others. The nasty lady appears again and without warning grabs the dog lead in the middle and drags me and my dog over to the counter. When the other lady tells her the photos aren’t ready yet, she again drags us back to spot we were before. When the photos were ready , we could not get out of there fast enough. It seems there is no way to contact this company. The live chat just said to contact the police. The email system has a glitch when you enter the date so it won’t send the message and every phone number that I have found for this company is either the wrong number or disconnected. I contacted management at Craigieburn central and explained to them and they said they would give my details to Scene to Believe and ask them to contact me but know one has. I rang Craigieburn central security for video evidence but I must obtain this through the police. Police say it’s not a criminal matter so I can’t have the security tape. Now contemplating getting in touch with RSPCA. So thanks for the magical experience Scene to Believe! Leaving me angry, abusing my dog physically and emotionally and upsetting my daughter. This sure will be a lasting memory.

The Santa in the Canberra Centre was beyond lousy and miserable. He couldn’t even smile for my son’s first Santa photo. After travelling an hour to pay for the photos I hope they hire someone else next year.

rushed and purely about the money, the girl was rude acted like she hated her job, the santa was about as far from jolly as you can get, pacific fair broadbeach. they have been like it for a few years they obviously dont realise its christmas, no customer service whatsoever, just take your money rush you through and zero care about the actual photos and christmas experience. never again will find another company.

The worst experience so far, (eastland shopping centre) arrived 10 min before my booking time and ended up staying 1.15hs, why!! You didn't wake up with the right foot and decided to such an u professional staff members, rude disrespectful. Pet shoot with the whole family and waiting under the rain cause the lady just didn't want to call us and… Read more

kept calling ppl that arrived after us! In our faces..!! We even asked for a reschedule and didn't get an option other that pay again a book another day!!!! At the end of so much complaints with sad faces they took the photo and never sent us the digital ones, I just want to cry in disbelief... I wish I could find this ppl outside this venue, i only wish for this.

Get your act together Oriin Springfield qld. Absolutely disgusting to make a booking and then arrive to be told one hour behind. Then come back only to see still behind and no Mrs Claus most likely as she needed a break or something. Making bookings do not work clearly last year and now this year both never on time . Won't be a 3rd year there… Read more

that's for sure. Kids are dressed ready to go making the booking for a reason to them go off to others arrangements. You simply cause nothing but stress . Get it right. Maybe line up would be the way to go and let people decided for themselves to if can or want to wait. Orion very disappointed

Awful – Santa appeared to be under the influence. Hardly spoke a word. Didn’t ask my children what they wanted for Christmas. Had to be promoted by the photographer to give them the little booklets. Then they sent my photos to the wrong persons account instead of mine and after making a long line of people wait about 20 mins they advised I would get my… Read more

photos within 24 hours. This did not happen. After many emails to them, some with no response, I was sent the most disappointing photos a month later. Christmas is long gone and as a single parent on a tight budget I had to get other photos done at my cost.

Double charged – Double charged website glitched on booking and still trying to chase up getting money back. Considering they take full payment immediately for booking they should refund just as fast. Won't be booking with them next year.

DOUBLE CHARGED AND WONT REFUND MY MONEY – Double charged and won’t refund me my money. It’s been over a month now that these people have double charged me and won’t get back to me with regards to a refund. I have called and emailed regularly and nothing. Don’t go to these guys ever!

Rushed experience, average outputs, poor website UX – Queens Plaza David Jones Brisbane Christmas. Very rushed, just pumping out photos, not a nice visit to Santa. All of the photos of just my baby with Santa look the same, like they just went click click click. Santa wasn’t very smiley and we weren’t given props like other families with older kids. The website has issues - When asked about my… Read more

experience I selected a smiley, it then only gave me a button saying skip for now. When choosing my images to download I had to reload the page more than 5 times because at least on my iPhone I couldn’t deselect an image. Downloading the images I had to expand the list every time. Chat with support was easy to get to a human agent but then the chat became almost unusable as a jumble of previous text appeared in the typing box, and I could not see what I was typing for a new message.

I bought the premium package and especially with the bookmarks and gift tags especially I did not expect to have to cut out myself from bigger photo sheets.

Very bad and disappointing experience for Christmas – One of the worst experiences at Macquarie centre. Unprofessional people who have no idea about photography. It’s just a money printing machine for them. We’ve got awful santa photos; bad lighting, cropped legs. They kept rushing us. We’ve asked to try again, unfortunately one photo worse than the other. After we raised our concerns and complained… Read more

the girl almost laughed at us. She had a very bad attitude like’ it is what it is’ . We never expected to have such a bad experience with santa photos during Christmas time

Appalling lack of service once they have your money – Terrible experience and lost my money. Booked in at start of November to include my 83 year old mother. On the day, she had an accident and we couldn't attend. I emailed straight away to let them know and they agreed to rebook for us. They asked what dates we were available and I replied immediately with 4 weeks worth of dates. ( This was for… Read more

Southland Westfield). That's when the communication stopped. I emailed 4 times and no response. Went to see them at Southland on Fri 13th Dec and the first girl who attended us told me to rebook again and then email and ask for a refund. Based on their lack of communication I wasn't willing to do that. Fortunately a girl by the name of Izzy stepped in and actually tried to help, calling her manager. I was told someone would be in touch. It's now the 23rd December and nothing! So very disappointing to be messed around for something so important. I explained to them time and time again, the importance as my mother is elderly and unwell and we wanted this family photo for Christmas. Let's see if they at least have the decency to issue a refund but I doubt it very much. Don't use this company.

Disgusting customer service – Disgusting customer service all around, rude employees and an online chat system that reads your complaint and then closes it before replying.

Misleading – Misleading information from the staff that I am able to download all the photos digitally free of charge. 1 photo print out free and 1 digital for free ,paying every other digital photo separately paying another 8-9$ per photo on top.CHADSTONE WAS DEF BETTER.Won't repeat Westfield Santa for sure.

waste of time. poor tine management – waited over a hour past my appointment time. just to be rushed. pushed through. bad photos. rude live chat staff. hours and days wasted waiting to speak to someone. only to be ignored.

unprofessional – the photographer at casey Central was rude and very unprofessional, making up excuses to shut down for a while and that there was issues when everything was magically working 30seconds prior and was running perfectly. she didn't engage in conversation/discussion with certain customers. wasn't bubbly and very sour almost to the point she didn't want to do her job.

Terrible experience! – The photographer and staff were rude, grumpy and impatient at Belconnen Westfield. We will definitely not be recommending or using this business in the future. Thank you for ruining a special moment with our 2 year old!

Don’t go too early if you have a toddler running around! – If you don’t want to wait for long, come on time or even run late. They’ll still let you to cut the queue! Very unprofessional, the staff who does the check in wouldn’t make any explanation before letting people stand in front of you!