NAUM9 is my worst nightmare
Bought NAUM9 for my new kitchen as Retravision promised that it’s the best value for money brand and performance wise. Upon installation, the LED lights are flickering almost dying and the motor is extremely loud, which is almost similar to lawn mower. I have kids and I cant even here them in the living area which is adjacent to my kitchen. My dream kitchen turned into nightmare all because of this rangehood. Called customer service and still no response. Very bad product.
Pad almost $1000 for this when we upgraded our kitchen. We bought it because we were told it was ‘whisper quiet’, it isn’t. It only had one fan setting as well and we think it’s no better than the no name brand one we replaced. The lights are dim as well and the suction is poor. Wouldn’t buy again, that’s for sure.
Works well, not as quite as I thought and broke down within 1 year.
I had high expectation on this range hood and paid top dollar but maybe there is where I was wrong. We like the looks as it's undermount, the motor is powerful with more than enough suction, the filter mesh works well (more on this later). In terms of noise, it's definitely not what we've been told by the sales. For some reason it felt quite at showroom (I guess home is much quite than showroom). It's definitely a lot quite than the traditional range hood but no where near advertised (unless you don't use the maximum power, level 5, up to level...3 the noise is minimum). We have one minor issue with the range hood, the filter as I said earlier works well, however there's still a small amount of leakages somewhere that 1 year later, there's quite a bit of oil residual built up inside the range hood (canopy). And this is we chuck the filter mesh into dish washer almost every night after cooking. The led light works well, but it's too bright, especially when I try to remove the mesh, I look up, then I get blue dots in my eyes. I don't mind the brightness when cooking, but I think it needs to go inside the canopy a bit more to avoid hurting my eyes when changing the mesh. Now the biggest issue is switch buttons / circuitry quality. It's been just one year since purchase, and we've not even used it for a full year (due to renovation), the range hood is no longer working. It looks like over heating or switch board issue, I sometimes can turn on the motor by pressing the buttons, but the motor will stop by itself after 1-2 minutes. Then I am no longer to press the button (buttons become inactive) for several minutes, and now it's completely dead. Now it's a test for their customer service, if they handle this well I might change my mind and maybe I just got unlucky. Time will tell. I personally have renovated 3 kitchens so far, never had one range hood failing like this. It's pretty simple tech. One last thing, when I purchased this range hood, I was told it's "German made", but turned out instead of "German made" it's actually "German technology". So beware of the wordings.
900cm under mount UM/9S
Purchased the undermount range hood paid a premium for what we thought was a good product. I have two external motors but with the filters in the steam builds up in the filters and then drips back on to the cooktop, dripping onto the food which is being cooked.
Put in a complaint within the first year, service guy came out and had to replace the controll board as it is directly in the middle of the rangehood so the steam produced builds directly in the control panel, lights start too turn on and off fans don't turn off.
The range hood now wil...
super suction super noisy
For the price it is an excellent range hood it’s super noisy but for the amount of times you put it on full speed it’s bearable the suction is awesome you can see all the fat deposited on the vents which go straight into the dishwasher and presto it’s shiny clean. The only issue was just before it was a year old one of the fan switches didn’t work and the light globe blew out. Luckily all covered by warranty. If you are looking for a superb rangehood on a budget this one is a definite.
- Verified purchase
Schweigen KLS 900 UM
The unit was intermittent from day one but it did work so we let it go. Sometimes we had to switch it on and off two or three times to get it to stay on. The lights starting blinking on and off with a life of their own and sometimes the motor would not run at its appropriate speed until we switched it off and on again. We lived with this until finally the lights stopped working. I called Schweigen for a new switch as we were by now off warranty. After the call I realised there was an electronic circuit board as well so I called back. Spok...e to a tech who was really very helpful and placed the circuit board and wiring harness in with the switch for no extra cost. It turned out that the switch was ok but the control board was defective. It now works beautifully. We can hear it inside but with moving air there has to be some noise. It is comparatively quiet and we have had no complaints from the neighbours. Ok so the circuit board was defective from day one but I found the company very responsive and really appreciated their assistance. I replaced the board and switch myself.
Excellent extraction and very quiet
We have the under mount version with 1600 external motor. Excellent extraction even on medium speed and very quiet. It's not silent, but the sound is barely noticeable. As others have commented, on the low speeds you'll forget it's even running as you can't hear it. The outside unit is quite loud on the highest speed, so make sure you position that somewhere that won't disturb your neighbours.
The advertising they use is completely misleading. They claim there rangehood's are silent. The only one that is silent is their 650 motor and it barely works. To actually get something that extracts you need to purchase the 1600 motor and it categorically makes noises. I had an undermount installed with a 650 motor and didn't work. I then paid for the upgrade up to the 1600 motor and works a lot better but definitely not silent. I can't determine how they can claim to be silent when clearly they are not. When I rang the Schweigen office, the only thing that was silent was their after sales service. I would never purchase this product again, I should have purchased something else that was presented to me.
Terrible service , damaged loose poor packaging
The company made me drive across to other side of city after a faulty motor straight from box. Scratches on stainless steel with poir packaging. Had to drop off item first and wait for replacement a number of days. Poorly packaged and loose items. Will not deal with this company again. Youve been warned.
- Verified purchase
Undermount Buyer's Beware 900mm -5 Burner
New kitchen fitted after 26 years May 2016, thought I was doing the right thing by spending top dollars on UM1170-9SI (Cost nearly $2,000 Installed) actually loved it till 4 weeks later and noticed bottom of my new cupboards had suffered from steam, had these replaced and made sure rangehood was on highest setting and checking all the time whilst cooking and 4 weeks later cupboards are bubbled again noticed steam actually sits inside of cupboard doors against rangehood innner cupboard fitting and runs down resting on inners of bottom cupboard d...oors, had contacted Schweigan first time this happened, had their installer back to check it was working correctly, he said it is a problem with all undermount rangehoods, they do not cover all 5 burners only the rear 2 burners so therefore steam still from front 2 and middle wok burner will not be drawn up through rangehood he even went as far to say I could spend another Thousand dollars on upgrading my motor but even that wouldn't fix the issue, if only I had been made aware at the time of purchasing I would have bought another canopy rangehood and they charged me $110.00 for him to check, not Happy at All will have to call Cabinet makers in and see what can be done to change this option out another huge cost to get it right. DO NOT buy undermount rangehood for 5 burner's unless you prefer cooking with your above cupboard doors open. Spent $32,000 on new kitchen to have this happen very dissappointed.
Poor no label to denote what brand it is on rangehood we have the island 1600 stainless steel nothin
Poor disappointing rangehood we have the island 1600 stainless Schweigen rangehood. I would not recommend it. When approached the company about my issues it fell on deaf ears they did not want to no.
Our kitchen is all high end European appliances and all items are clearly label brands with the exception of this Schweigen rangehood has no label on it what so ever, could have come from China for all we no. It is also noisy, not as noisy as a cheap $400 model but not a massive difference either. Most certainly is not silent. I would not buy again would do my homework and research more thoroughly next time a real shame cost us an arm and a leg to have this installed also.
We installed a Schweigen UM1170-9SP rangehood in our new kitchen and we love it. It is so quiet compared to other rangehoods we've had in the past thanks to the roof mounted motor. Sometimes we forget it's on, especially on the low setting. Even on the high setting, we can hear the TV at normal volume levels. In terms of extraction, it does a great job. We did the tissue test (hold a tissue a few cm under the vent and see how well the suction works) and it's very effective. Cooking odours are extracted well in our open plan home. The LED lights...are very bright, controls are simple to use and overall design is nice and easy to clean. One thing to take into account is the installation cost for the motor (an additional $400 in our case). Love this rangehood and would purchase again.
Excellent quiet fan
We purchased this fan for above our 5 burner stove. It was easy to install. It is very quiet when running on high. Has good strong lights. Easy to clean (I've just put the thingys in the dishwasher and they came out very clean). The only downside is that the front of it gets a bit yuk as it doesn't pull out to cover the front burners.
The Schweigen sucks - but in a good way!
We Installed a new kitchen as part of a major renovation and selected the Schweigen 900 on recommendation from the staffer at Harvey Norman. And what a good call that was! Like one of the previous reviewers we cook lots of curries and stir fries and all of the smells and noise end up outside the house. At top speed there's a little noise but compared to the cheaper alternatives it's more like a breeze than a hurricane. I removed the filters yesterday for their first clean and noticed that the inside of the hood unit was totally grease-free whi...ch shows how good the filters are. Just popped them in the dishwasher and was ready for the dinner prep in no time. And the LED down lights are brilliant in every sense of the word. Definitely worth paying the top dollars for!!
Quiet, powerful & easy to clean
We love to cook in our house and make a large variety of cuisines - including those which mean frying off a lot of spices (curry, anyone?), garlic and onion.
When we built our kitchen in 2010 the criteria for a rangehood was something that was both powerful and quiet. Quiet was very important as our previous rangehoods (in three different houses) were so noisy that I often thought the house was about to take off!
The Schweigen is very quiet, so quiet that I don't even realise it is on when it is on the #2 setting. The only time it starts to g...
Great suction, not silent
Installed in our new home. Chose this as open plan living and hated noise of smeg slim Jim in my previous house. Unit is powerful and efficient. Halogen lighting excellent. Noise level lower than previous smeg range hod but certainly not silent - still have to turn tv up when range hood operating.
Lighting, sleek look, and powerful suction. Great that cooking odours ducted outside house and not ino roof space.
Not quite as noisy.
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Questions & Answers
Ridiculous amount of condensation.
Was installed by a professional to the roof, outside
Dont really think the suction is that great.
So far i am dissapointed as we have an induction and was sold this product to now learn its not recommended for induction due to them heating up so quickly and creating more steam than a gas or electric stove...
Will try to 'warm' the rangehood up which has been suggested to us in the guide book.
Hope this helps the condensation otherwise will be contacting you directly
Induction cooktops are designed to provide rapid heating and greater heat consistency. Unfortunately, for some customers, condensation can form on the rangehood filters. The immediate and contained heat source produces vapours rapidly. This prevents the filters from gradually warming up and increases the chance of condensation forming. There are many variables that can contribute to the condensation problem associated with induction cooktops and rangehoods. Some of these variables include, but are not limited to:
The Country or State you live in (example, WA versus VIC, and the variables in daily temperatures)
The position of your home and kitchen (morning/afternoon sun)
The quality of pots and cookware you are using
Installation height of rangehood
It is important to understand that neither the rangehood nor the induction cooktop are faulty. In some circumstances, the combination of the rangehood, the induction cooktop, and the many variables within your home can lead to condensation forming on your rangehood filters.
If you do continue to have issues with condensation, please give our friendly customer service team a call on 1300 829 066 (M-F 9am to 5.30pm AEST) and we can organise for a technician to come out and inspect your rangehood and installation.
Haley, Marketing Co-ordinator @ Schweigen
I am considering installing a Schweigen 90cm External Motor Undermount Rangehood. Is the external motor unit suitable for a coastal enviroment?
We live on the coast and it works ok ... but it’s weak and no different to one that’s not ducted. Waste of almost $1000 in our opinion.
Yes, our Isodrive motors are suitable for a coastal environment, I would suggest the Isodrive 1600 as the best option as it is IPX4 weather rated. Being made from galvanised steel it is more durable.
If you would like any further information, please give our friendly customer service team a call on 1300 881 693.
Haley, Marketing Co-ordinator @ Schweigen
We plan placing the unit into an existing chimney flue as it will replace a 25 year old Bosch 900 mm unit. The Bosch has the motor inside the unit & simply sends the extraction straight up the chimney. Do I really need an external motor given that most of the existing noise from the Bosch is muffled & tends to rise up the old chimney flue?
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