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Schweigen 900 Undermount
Cathy Jara Greater Melbourne (Inner), VIC
Terrible
We renovated our kitchen and am so disappointed with this rangehood. I wish that I had read the reviews. The buttons are so loud they give me a headache but unfortunately am stuck with it.
Purchased in November 2020.
1 comment
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Disappointed buyerMetropolitan Adelaide, SA
Faulty after less than a year of running
Faulty button and lights after under 1 yr of using. Called up customer service, very poor service, slow to arrange for someone to come out and assess. After assessing said they needed to order parts. They put the order in apparently 2 days later and then 4 weeks later still haven't received the parcel apparently so not sure if it was even sent. In email correspondence, no apologies ever given for the ridiculous amount of time it has taken to fix one small issue. Have been trying to cook without a functional rangehood for over 6 weeks now. Very frustrating to say the least, customer service not helpful. Will not buy from schweigen again.
2 comments
Haley K.Schweigen
Hi there,
Thank you for your feedback and sorry to hear that your rangehood is not performing to expectations. We certainly expect it to be powerful and functional for you. We are disappointed you ha... Read more
ve had ongoing issues with your product. Please can you give our service line a call directly, on 1300 829 066 (option 1 for Service) weekdays between 9AM and 5PM AEST?Sorry but calling your customer service line will not actually make a technician from your team come out to my house to fix the problem sooner. I've emailed plenty times and had the same email reply f... Read more
rom you guys, about delayed delivery (for over 5 weeks now).Similar opinion? Write a review on ProductReview.com.au!
SuzanneMetropolitan Adelaide, SA
- 2 reviews
- 1 like
Bad product and bad services too
We bought this rangehood from Harvey Norman and had it installed a few months ago. There has been condensation issue each time we do slow cook (induction cook too). I first called the state sales manager who was quite rude and said it has to be in the atmosphere, I said it was the new policy for new house this year and previous years was not, he then immediately said it was rubbish, anyway, very rude. He also said: are you expecting our guys to come and have a look for free?!
Well yes because this is part of your service isn't it?!
Then I call...Read more
Purchased in July 2020.
2 comments
Haley K.Schweigen
Hi Suzanne,
Thank you for your feedback and sorry to hear that your rangehood isn't performing to expectations. ... Read more
Installation height, especially above induction cooktops, is extremely important. https://www.schweigen.com.au/support/frequently-asked-questions It is also noted here: https://www.schweigen.com.au/get-inspired-3/silent-rangehood-buying-guide#What-is-the-recommended-rangehood-installation-height And here: https://youtu.be/9T2Ir0uq1FA We provide in depth information regarding installation heights to avoid these issues. This information is provided with the unit as well as on our website for customers and installers to see prior to installation. Please note you will continue having issues until the installation height is rectified. The rangehood is simply not designed to work at such a low distance, which is why we make it clear in the installation guide that 600mm is far too low and is not a legal installation height for any type of cooktop. The minimum installation height for any cooktop type is 650mm. You can try turning the rangehood on 5 minutes prior to cooking to get the air moving. You can purchase a spray which puts a protective layer on the buttons to avoid future failure. This is probably best discussed with your builder as the rangehood is installed 100mm lower than recommended, it is evident the guide was not followed. This would have been an issue, regardless of rangehood purchased. We will make sure to speak to the personnel concerned. We would like to assist you further, if you can please call us on 1300 881 693 and speak to our service manager Peter. We look forward to helping you with this issue. Thank you, Haley, Marketing Coordinator @ Schweigen Home AppliancesHi Hayley, actually, our rangehood is 660cm as I measured. I know nowadays new built house most of them are 600cm. There is NO regulations about that height. So ours is 660cm and still has problem.
Similar opinion? Write a review on ProductReview.com.au!
Find out how Schweigen 900 Undermount compares to other Range Hoods
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Dave
- 2 reviews
- 1 like
Schweigen HN 9 UM 900 mm under mount range hood
Our HN-9UM undercount extractor has never extracted effectively! It makes a lot of noise, however most of the cooking smoke, steam and fumes end up all through our living room!
Sadly need to replace with something that actually works!
Do not buy!
Purchased at Harvey Norman.
1 comment
Haley K.Schweigen
Hi Dave
Thank you for your feedback and sorry to hear that your rangehood isn't performing to expectations. We certainly expect it to be powerful and functional for you. Please can you give our servi... Read more
ce line a call directly, on 1300 829 066 (option 1 for Service) weekdays between 9AM and 5PM AEST?Similar opinion? Write a review on ProductReview.com.au!
dbk
- 2 reviews
very dissappointed
bought a schweigen Um 1170-9s under mount for a kitchen reno supposed to be tops . Had it installed by a schweigen rep. ran for about 4 years then started doing its own thing. turns on whenever ,sometimes immediately after turn off ,sometimes hours later . Replaced both switch panel and control board on recommendation of service dept . good for 5 months ,now doing the same again . not happy it would appear the control board has in built problems .Would appreciate schweigen having a solution as I see this complaint on other reviews .
Purchased in August 2015 at Harvey Norman.
1 comment
Haley K.Schweigen
Hi dbk,
Thank you for your feedback and sorry to hear that your rangehood is not performing to expectations. We certainly expect it to be powerful and functional for you. We are disappointed you have... Read more
had ongoing issues with your product. Please can you give our service line a call directly, on 1300 829 066 (option 1 for Service) weekdays between 9AM and 5PM AEST?Similar opinion? Write a review on ProductReview.com.au!
LorrainePerth, WA
Very disappointing
We purchased a Schweigan UM1170-9S undermount rangehood with the powerful external motor about 5 years ago which was an expensive purchase.
Whilst it looks really great we have been very disappointed.
The first problem we had is because it does not extract very well at all (despite the powerful motor) the smoke from grilling food goes through the house and makes the fire alarms go off. We regularly have to stop cooking and run around getting a ladder to turn off the alarms which can mess up the timing of our cooking. I rang Schweigan when th...Read more
Purchased in August 2015 at KHQ for $1,700.00.
1 comment
Haley K.Schweigen
Hi Lorraine,
Thank you for your feedback and sorry to hear that your rangehood is not performing to expectations. We certainly expect it to be powerful and functional for you. We are disappointed you... Read more
have had ongoing issues with your product. Please can you give our service line a call directly, on 1300 829 066 (option 1 for Service) weekdays between 9AM and 5PM AEST?Similar opinion? Write a review on ProductReview.com.au!
LewieVictoria
- 3 reviews
Disappointing purchase
We have had our unit for three years now. One of the switches doesn’t work and the rangehood doesn’t cope with rapidly boiling water. We get water dripping down off filters and trim. We only use it on full power as it is useless otherwise. A very expensive appliance that does not live up to reputation.
Purchased in April 2017 at Camberwell Electrics.
1 comment
Haley K.Schweigen
Hi Lewie,
Thank you for your feedback and sorry to hear that your rangehood is not performing to expectations. We certainly expect it to be powerful and functional for you. We are disappointed you ha... Read more
ve had ongoing issues with your product. Please can you give our service line a call directly, on 1300 829 066 (option 1 for Service) weekdays between 9AM and 5PM AEST?Similar opinion? Write a review on ProductReview.com.au!
vickeMelbourne
- 2 reviews
- 2 likes
- Verified purchase
Beyond disappointed
I purchased the KLS-9GLASSBLKS 1600 motor and paid top dollar thinking that what I purchased was something special, and I am beyond disappointed.
From the beginning my experience has been awful.
What is the point of having recommended installers, if perfect installation cannot be guaranteed? The aesthetic of the rangehood was immediately compromised upon install. They were not experienced with installing this particular rangehood and yet still went ahead and ‘installed’ it anyway. They recognised that our cabinetry was not appropriately cut ...Read more
(which is fixable as we had just installed a brand new kitchen), and he still decided to install it and charge us almost $1,000 rather that let us know that the rangehood would not sit flush. The rangehood is advertised as silent, however our installer told us that it was the noisiest rangehood that he had ever installed and that it was definitely not normal. When we contacted Schweigen they brushed off our complaints about the noise. The rangehood is mediocre at best. Can’t even boil chicken stock without it dripping all over my glass cooktop. And so much moisture all over my cabinetry. Even an hour after it’s turned off, it still continues to drip from places that are nowhere near the flute. I purchased the 1600 motor and it doesn’t cope. I wish I never even considered this product.Purchased at Prestige Appliances.
1 comment
Haley K.Schweigen
Hi Vicke,
Thank you for your feedback and sorry to hear that your rangehood is not performing to expectations. We certainly expect it to be powerful and functional for you. We are disappointed you ha... Read more
ve had ongoing issues with your product. Please can you give our service line a call directly, on 1300 829 066 (option 1 for Service) weekdays between 9AM and 5PM AEST?Similar opinion? Write a review on ProductReview.com.au!
outbackkidCanberra Central 2601, ACT
- 2 reviews
Sorry i bought this expensive unit
Very disapointed in the 900 under cuphard model when first turned on just about shook the whole house.took 4weeks for a new unit to be fitted the unit is noisy not quite like advertised. My old 10 year old unit upstairs is much quieter. Please dont use false advertising in saying it is a quite unit.
I will repost after i have used it for a while and see if it improves .
Cooby Pedy
Purchased in November 2019 at The Good Guys for $700.00.
1 comment
Haley K.Schweigen
Hi Outbackkid,
Thank you for your feedback and sorry to hear that your rangehood isn't performing to expectations. We certainly expect it to be powerful and functional for you. We are disappointed yo... Read more
u have had ongoing issues with your product. Please can you give our service line a call directly, on 1300 829 066 (option 1 for Service) weekdays between 9AM and 5PM AEST?Similar opinion? Write a review on ProductReview.com.au!
Find out how Schweigen 900 Undermount compares to other Range Hoods
Know better, choose better.
JaimeESouth East Queensland, QLD
- 2 reviews
- 2 likes
Underwhelming to say the least - alongside absent customer service
Bought earlier this year and installed in February. Pretty sure this blows as opposed to sucks.
Called the customer service team who without waiting for me to finish explaining the problem blamed the installer - appears to be a pattern here. Not impressed at all and will not recommend.
Purchased in February 2020 at The Good Guys for $788.00.
6 comments
Haley K.Schweigen
Hi JaimeE
Thank you for your feedback and sorry to hear that your rangehood isn't performing to expectations. We certainly expect it to be powerful and functional for you. We are disappointed you hav... Read more
e had issues with your product. Please can you give our service line a call directly, on 1300 829 066 (option 1 for Service) weekdays between 9AM and 5PM AEST?Thanks Haley, I did call your customer service team who were most unhelpful and had my installer check it had been installed correctly after that conversation. We’re happy with the installation yet it... Read more
still doesn’t suck anything at all. Not the best customer service when there’s been an issue to be honest. Had an issue with a new Bosch appliance and their technician was out in under 12 hours, no questions asked and issue repaired immediately.Haley K.Schweigen
Hi JaimeE,
Can you please fill in a service request here https://www.schweigen.com.au/support/service-request-form, you will need to attach a copy of your purchase receipt as well as the product deta... Read more
ils. I will discuss this with the service manager and we can organise a technician to attend ASAP.Similar opinion? Write a review on ProductReview.com.au!
This works by its self Fantastic note the sarcasm
As most quite great for our requirements Fantastic I am so surprised that it turns its self on when it wants to, GREAT you might add but fails to turn its self off. No body told me it worked through wifi lol lol, Replace board etc the serviceman didn't even reach our street corner when away it went again. Told don't worry if it gets to hot the circuit breaker will kick in. I know what I would like too kick!!!! This is only max 18 months old bought Harvey Normans expensive best you can buy lol lol,
Purchased at Harvey Norman.
1 comment
Haley K.Schweigen
Hi Barry
Thank you for your feedback and sorry to hear that your rangehood isn't performing to expectations. We certainly expect it to be silent, powerful and functional for you. We are disappointed ... Read more
you have had ongoing issues with your product. Please can you give our service line a call directly, on 1300 829 066 (option 1 for Service) weekdays between 9AM and 5:30PM AEST?Similar opinion? Write a review on ProductReview.com.au!
ServiceDrGreater Melbourne (Outer), VIC
- 4 reviews
Schweigan 900 undermount is silent because it doesnt work...Now it doesn't turn off.
Installed 2016, bought late 2015. 2017-ish Paid $200 for Schweigan's outsourced repairer to come out and fix no suction unit, claiming all was well, probably holes in flue (he didn't not look). Did nothing to it. Had flue fixed by my very experienced and long time electrician who noted that exhaust was still underfunctioning. Staff support at Schweigan give excuses as to what is the problem, including blaming the installer, a well known and long-operating kitchen company- induction stove- causes digital issues- oh gas stove- causes condensation...Read more
. I have had two cooks check the exhaust and both agreed that is was not extracting. 2018-2019, still had issues. Now- 2019 for some reason, the exhaust and lights do not turn off. I have to pay money for call out. The service from Schweigan, while everyone is lovely, have not been able to manage this. Contact MD and he claimed that he would look at the 10 emails that I have had to send, via my agent. Called him again, oh but I'm not in the office! So why say that you would do something, if you don't? So two things, a faulty product not acknowledged and a service centre that chases its tail-all the way from the head. They were not happy with repairer and now have internal one, and I have to pay because exhaust is now out of warranty. I have been told, buy a German product they are always good. Well that may be, but the service in Melbourne is not.Purchased in August 2015.
2 comments
I'm happy to update my review when all the problems are fixed. However, service is key to a good product. Admittedly a good product should not need service, but it helps if guidelines for sales, insta... Read more
llation, etc are put in place first. If I had loads of followers on social media, my initial comments would drive away potential buyers. Its time to catch up Schweigan and know that soon, #millennials will be buying your products- they don't just walk with their feet, they tell their experiences in nanoseconds.Haley K.Schweigen
Hi ServiceDr
Thank you for your feedback and sorry to hear that your rangehood isn't performing to expectations. We certainly expect it to be silent, powerful and functional for you. We are disappoin... Read more
ted you have had ongoing issues with your product. Please can you give our service line a call directly, on 1300 829 066 (option 1 for Service) weekdays between 9AM and 5:30PM AEST?Similar opinion? Write a review on ProductReview.com.au!
Worst range hood ever had or purchased and I am a builder
Drips oil continuously on hot plate while cooking, was recommended but I won’t be doing the same. Purchased from our usual supplier to whom we have given a lot of business
Purchased at Harvey Norman for $900.00.
1 comment
Haley K.Schweigen
Hi Alex
Thanks for your feedback and sorry to hear you're not entirely happy with your purchase. Please can you let us know which unit you're having trouble with? That certainly isn't how it should be functioning.... Read more
Did you use one of our recommended installers to install the unit? The unit could possibly be installed too low or the filters are not being cleaned frequently enough, particularly if you are doing a lot of oily cooking. If you give us a call directly on 1300 881 693 (option 1 for Service) from 9am - 5:30pm Monday to Friday we'll be able to help. We'll also look into the install for you. Please call us, so we can sort this out for you. Your enjoyment of our products and satisfaction with our service are our top priorities! Thanks! Haley, Marketing Coordinator @ Schweigen Home AppliancesSimilar opinion? Write a review on ProductReview.com.au!
AyaPerth, WA
- 2 reviews
NAUM9 is my worst nightmare
Bought NAUM9 for my new kitchen as Retravision promised that it’s the best value for money brand and performance wise. Upon installation, the LED lights are flickering almost dying and the motor is extremely loud, which is almost similar to lawn mower. I have kids and I cant even here them in the living area which is adjacent to my kitchen. My dream kitchen turned into nightmare all because of this rangehood. Called customer service and still no response. Very bad product.
Purchased in February 2019 at RetraVision for $450.00.
1 comment
Haley K.Schweigen
Hi Aya! So sorry to hear you're having this problem with your hood LED's. That certainly isn't how they should be functioning, and we will be more than happy to replace them for you.
We'll also look... Read more
into the install for you. Was it one of our recommended installers that you used? If you give us a call directly on our Service line on 1300 829 066 from 9am - 5:30pm Monday to Friday we'll be able to help. For Perth, that's 7am - 3:30pm AWST.Similar opinion? Write a review on ProductReview.com.au!
JulieBatemans Bay
- 7 reviews
- 3 likes
Very noisy
Pad almost $1000 for this when we upgraded our kitchen. We bought it because we were told it was ‘whisper quiet’, it isn’t. It only had one fan setting as well and we think it’s no better than the no name brand one we replaced. The lights are dim as well and the suction is poor. Wouldn’t buy again, that’s for sure.
3 comments
Haley K.Schweigen
Hi Julie,
Thanks for your feedback and sorry to hear you're not entirely happy with your purchase. Please can you let us know which unit you're having trouble with? It sounds like it hasn't been ins... Read more
talled correctly, so hopefully we can get to the bottom of the problem and help you rectify it.Hi, it was installed by our electrician when we renovated our kitchen... not only is it loud, but it doesn’t have much power in the fan. I bought this one because it advertised as whisper quiet with a... Read more
strong fan and since our kitchen is open plan with dining and living room, I wanted an appliance that would take away frying smells .... this doesn’t. It only has one fan setting and even the lights are quite dim. The salesperson said it lights up like an operating theatre, it doesn’t.Haley K.Schweigen
Hi Julie,
Thanks for coming back to me. As per our installation instructions, there is a minimum distance for the motor to be installed from the hood canopy for optimal and silent performance. If th... Read more
ese instructions have not been followed, it could be why you're experiencing problems.Similar opinion? Write a review on ProductReview.com.au!
Find out how Schweigen 900 Undermount compares to other Range Hoods
Know better, choose better.
I am picky but I am reasAU
- 7 reviews
- 11 likes
Works well, not as quite as I thought and broke down within 1 year.
I had high expectation on this range hood and paid top dollar but maybe there is where I was wrong. We like the looks as it's undermount, the motor is powerful with more than enough suction, the filter mesh works well (more on this later). In terms of noise, it's definitely not what we've been told by the sales. For some reason it felt quite at showroom (I guess home is much quite than showroom). It's definitely a lot quite than the traditional range hood but no where near advertised (unless you don't use the maximum power, level 5, up to level...Read more
3 the noise is minimum). We have one minor issue with the range hood, the filter as I said earlier works well, however there's still a small amount of leakages somewhere that 1 year later, there's quite a bit of oil residual built up inside the range hood (canopy). And this is we chuck the filter mesh into dish washer almost every night after cooking. The led light works well, but it's too bright, especially when I try to remove the mesh, I look up, then I get blue dots in my eyes. I don't mind the brightness when cooking, but I think it needs to go inside the canopy a bit more to avoid hurting my eyes when changing the mesh. Now the biggest issue is switch buttons / circuitry quality. It's been just one year since purchase, and we've not even used it for a full year (due to renovation), the range hood is no longer working. It looks like over heating or switch board issue, I sometimes can turn on the motor by pressing the buttons, but the motor will stop by itself after 1-2 minutes. Then I am no longer to press the button (buttons become inactive) for several minutes, and now it's completely dead. Now it's a test for their customer service, if they handle this well I might change my mind and maybe I just got unlucky. Time will tell. I personally have renovated 3 kitchens so far, never had one range hood failing like this. It's pretty simple tech. One last thing, when I purchased this range hood, I was told it's "German made", but turned out instead of "German made" it's actually "German technology". So beware of the wordings.1 comment
Haley K.Schweigen
Hello :)
Sorry to hear that your rangehood isn't performing to expectations. We certainly expect it to be silent, powerful and functional for you. Please can you give our service line a call directl... Read more
y, on 1300 829 066 weekdays between 9AM and 5:30PM AEST?Similar opinion? Write a review on ProductReview.com.au!
Dino AMelbourne
900cm under mount UM/9S
Purchased the undermount range hood paid a premium for what we thought was a good product. I have two external motors but with the filters in the steam builds up in the filters and then drips back on to the cooktop, dripping onto the food which is being cooked.
Put in a complaint within the first year, service guy came out and had to replace the controll board as it is directly in the middle of the rangehood so the steam produced builds directly in the control panel, lights start too turn on and off fans don't turn off.
The range hood now wil...Read more
1 comment
Haley K.Schweigen
Hi Dino,
Sorry to hear this problem is persisting! The UM-9S comes with various IsoDrive motors - depending on your power and cooking needs - but all of the motors come with a 10 year peace-of-mind ... Read more
warranty. So there should be no problem organising a fix or replacement for you if it is a persistent fault with the motor itself.Similar opinion? Write a review on ProductReview.com.au!
Olga LPerth WA
- 9 reviews
- 2 likes
super suction super noisy
For the price it is an excellent range hood it’s super noisy but for the amount of times you put it on full speed it’s bearable the suction is awesome you can see all the fat deposited on the vents which go straight into the dishwasher and presto it’s shiny clean. The only issue was just before it was a year old one of the fan switches didn’t work and the light globe blew out. Luckily all covered by warranty. If you are looking for a superb rangehood on a budget this one is a definite.
1 comment
Haley K.Schweigen
Thanks for your great feedback Olga!
On the noise factor, is it possible that the rangehood wasn't installed far enough from the motor? If our recommended installation process is followed, you shoul... Read more
d get both a silent and powerful operation. Otherwise, I suspect you might be hearing some airflow as the motors are quite powerful :)Similar opinion? Write a review on ProductReview.com.au!
jefft104Melbourne
- 8 reviews
- 5 likes
- Verified purchase
Schweigen KLS 900 UM
The unit was intermittent from day one but it did work so we let it go. Sometimes we had to switch it on and off two or three times to get it to stay on. The lights starting blinking on and off with a life of their own and sometimes the motor would not run at its appropriate speed until we switched it off and on again. We lived with this until finally the lights stopped working. I called Schweigen for a new switch as we were by now off warranty. After the call I realised there was an electronic circuit board as well so I called back. Spok...Read more
e to a tech who was really very helpful and placed the circuit board and wiring harness in with the switch for no extra cost. It turned out that the switch was ok but the control board was defective. It now works beautifully. We can hear it inside but with moving air there has to be some noise. It is comparatively quiet and we have had no complaints from the neighbours. Ok so the circuit board was defective from day one but I found the company very responsive and really appreciated their assistance. I replaced the board and switch myself.1 comment
Haley K.Schweigen
Thanks for your feedback Jeff!
Sorry that you weren't completely satisfied from day one, but we're very glad you reached out when you suspected something wasn't quite right. We care about our produc... Read more
t quality and most importantly, having satisfied customers like you.Similar opinion? Write a review on ProductReview.com.au!
Excellent extraction and very quiet
We have the under mount version with 1600 external motor. Excellent extraction even on medium speed and very quiet. It's not silent, but the sound is barely noticeable. As others have commented, on the low speeds you'll forget it's even running as you can't hear it. The outside unit is quite loud on the highest speed, so make sure you position that somewhere that won't disturb your neighbours.
Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
DDasked
Hello, I have the Schweigen 900 model no HM-900UMS and it has just stopped working. No lights or suction. Like many people it has recently run out of warranty. I was wondering if there is a simple fix? I have a feeling that I will be calling the Schweigen 1800 number on Monday, but thought it may be something simple
1 answer
Haley K.Schweigen
Hi DD,
Thank you for your question.
If your rangehood has lost suction, please check that the ducting is still connected to the rangehood outlet and does not have any holes or tears. You can isolate the motor by plugging it into a separate power point to see if the motor works.. If the lights aren't working but the motor is working, it is the computer board that is faulty.
You will need to provide the batch or serial number of the unit, located inside the rangehood when the filters are removed, for us to quote on replacement parts.
Please give us a call on 1300 881 693 option 1 for Service, Monday-Friday 9am to 5pm AEST.
Thank you
Haley @ Schweigen Home Appliances
RobZasked
I have had a Schweigen GG-901 rangehood in our kitchen for 14 months and notice that we still get get quite a lot of cooking smells lingering, even when I have the extraction fan on high. I've checked the ducting to make sure there are no kinks etc (which there aren't, but we do have 1 right angled bend in it to get around roof trusses) and can't work out why it isn't sucking the fumes out better. I washed the filters in our dishwasher this week, so they are clean. When I hold my hand next to the filters when the fan is on high, I can't even feel it drawing any air. When I remove the filters and place my hand next to the fan, I can feel minimal air movement, but not a lot - is this normal?? I was expecting a lot more air movement, given the rating of 1080m3/hr.
2 answers
We have the same problem, for the price, I find this product pretty useless.
Haley K.Schweigen
Hi RobZ,
Thanks for your feedback and sorry to hear you're not entirely happy with your purchase.
However, this definitely doesn't sound normal, sounds like there could be an installation fault at hand, or even the right angle bend contributing to the lack of suction. Did you use one of our recommended installers to install the unit?
Please call us on 1300 881 693 (option 1 for Service) from 9am - 5:30pm Monday to Friday we'll be able to help. We'll also look into the install for you. Please call us, so we can sort this out for you. Your enjoyment of our products and satisfaction with our service are our top priorities!
I hope we can get this issue resolved ASAP for you.
Haley, Marketing Coordinator @ Schweigen
Wayneasked
Super quiet
Ridiculous amount of condensation.
Was installed by a professional to the roof, outside
Dont really think the suction is that great.
So far i am dissapointed as we have an induction and was sold this product to now learn its not recommended for induction due to them heating up so quickly and creating more steam than a gas or electric stove...
Will try to 'warm' the rangehood up which has been suggested to us in the guide book.
Hope this helps the condensation otherwise will be contacting you directly
Regards
1 answer
Haley K.Schweigen
Hi Wayne,
Induction cooktops are designed to provide rapid heating and greater heat consistency. Unfortunately, for some customers, condensation can form on the rangehood filters. The immediate and contained heat source produces vapours rapidly. This prevents the filters from gradually warming up and increases the chance of condensation forming. There are many variables that can contribute to the condensation problem associated with induction cooktops and rangehoods. Some of these variables include, but are not limited to:
The Country or State you live in (example, WA versus VIC, and the variables in daily temperatures)
The position of your home and kitchen (morning/afternoon sun)
The quality of pots and cookware you are using
Installation height of rangehood
Rapid heating
Ducting angle
Filter size
It is important to understand that neither the rangehood nor the induction cooktop are faulty. In some circumstances, the combination of the rangehood, the induction cooktop, and the many variables within your home can lead to condensation forming on your rangehood filters.
If you do continue to have issues with condensation, please give our friendly customer service team a call on 1300 829 066 (M-F 9am to 5.30pm AEST) and we can organise for a technician to come out and inspect your rangehood and installation.
Thank you,
Haley, Marketing Co-ordinator @ Schweigen
Details
Category | Range Hoods |
---|---|
Price (RRP) | $1199 |
Release date | Nov 2010 |
- MPN: GG-915S1, GG-915SP and GG-915ST
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Haley K.Schweigen
Hi there,
Thank you for your feedback and sorry to hear that your rangehood is not performing to expectations. We certainly expect it to be powerful and functional for you. Please can you give our se... Read more
rvice line a call directly, on 1300 829 066 (option 1 for Service) weekdays between 9AM and 5PM AEST?