Faulty after less than a year of running
Faulty button and lights after under 1 yr of using. Called up customer service, very poor service, slow to arrange for someone to come out and assess. After assessing said they needed to order parts. They put the order in apparently 2 days later and then 4 weeks later still haven't received the parcel apparently so not sure if it was even sent. In email correspondence, no apologies ever given for the ridiculous amount of time it has taken to fix one small issue. Have been trying to cook without a functional rangehood for over 6 weeks now. Very frustrating to say the least, customer service not helpful. Will not buy from schweigen again.
Bad product and bad services too
We bought this rangehood from Harvey Norman and had it installed a few months ago. There has been condensation issue each time we do slow cook (induction cook too). I first called the state sales manager who was quite rude and said it has to be in the atmosphere, I said it was the new policy for new house this year and previous years was not, he then immediately said it was rubbish, anyway, very rude. He also said: are you expecting our guys to come and have a look for free?!
Well yes because this is part of your service isn't it?!
Then I call...
Purchased in July 2020.
Schweigen HN 9 UM 900 mm under mount range hood
Our HN-9UM undercount extractor has never extracted effectively! It makes a lot of noise, however most of the cooking smoke, steam and fumes end up all through our living room!
Sadly need to replace with something that actually works!
Do not buy!
bought a schweigen Um 1170-9s under mount for a kitchen reno supposed to be tops . Had it installed by a schweigen rep. ran for about 4 years then started doing its own thing. turns on whenever ,sometimes immediately after turn off ,sometimes hours later . Replaced both switch panel and control board on recommendation of service dept . good for 5 months ,now doing the same again . not happy it would appear the control board has in built problems .Would appreciate schweigen having a solution as I see this complaint on other reviews .
We purchased a Schweigan UM1170-9S undermount rangehood with the powerful external motor about 5 years ago which was an expensive purchase.
Whilst it looks really great we have been very disappointed.
The first problem we had is because it does not extract very well at all (despite the powerful motor) the smoke from grilling food goes through the house and makes the fire alarms go off. We regularly have to stop cooking and run around getting a ladder to turn off the alarms which can mess up the timing of our cooking. I rang Schweigan when th...
Purchased in August 2015 at KHQ for $1,700.00.
We have had our unit for three years now. One of the switches doesn’t work and the rangehood doesn’t cope with rapidly boiling water. We get water dripping down off filters and trim. We only use it on full power as it is useless otherwise. A very expensive appliance that does not live up to reputation.
- Verified purchase
I purchased the KLS-9GLASSBLKS 1600 motor and paid top dollar thinking that what I purchased was something special, and I am beyond disappointed.
From the beginning my experience has been awful.
What is the point of having recommended installers, if perfect installation cannot be guaranteed? The aesthetic of the rangehood was immediately compromised upon install. They were not experienced with installing this particular rangehood and yet still went ahead and ‘installed’ it anyway. They recognised that our cabinetry was not appropriately cut ...(which is fixable as we had just installed a brand new kitchen), and he still decided to install it and charge us almost $1,000 rather that let us know that the rangehood would not sit flush. The rangehood is advertised as silent, however our installer told us that it was the noisiest rangehood that he had ever installed and that it was definitely not normal. When we contacted Schweigen they brushed off our complaints about the noise. The rangehood is mediocre at best. Can’t even boil chicken stock without it dripping all over my glass cooktop. And so much moisture all over my cabinetry. Even an hour after it’s turned off, it still continues to drip from places that are nowhere near the flute. I purchased the 1600 motor and it doesn’t cope. I wish I never even considered this product.
Sorry i bought this expensive unit
Very disapointed in the 900 under cuphard model when first turned on just about shook the whole house.took 4weeks for a new unit to be fitted the unit is noisy not quite like advertised. My old 10 year old unit upstairs is much quieter. Please dont use false advertising in saying it is a quite unit.
I will repost after i have used it for a while and see if it improves .
Underwhelming to say the least - alongside absent customer service
Bought earlier this year and installed in February. Pretty sure this blows as opposed to sucks.
Called the customer service team who without waiting for me to finish explaining the problem blamed the installer - appears to be a pattern here. Not impressed at all and will not recommend.
This works by its self Fantastic note the sarcasm
As most quite great for our requirements Fantastic I am so surprised that it turns its self on when it wants to, GREAT you might add but fails to turn its self off. No body told me it worked through wifi lol lol, Replace board etc the serviceman didn't even reach our street corner when away it went again. Told don't worry if it gets to hot the circuit breaker will kick in. I know what I would like too kick!!!! This is only max 18 months old bought Harvey Normans expensive best you can buy lol lol,
Schweigan 900 undermount is silent because it doesnt work...Now it doesn't turn off.
Installed 2016, bought late 2015. 2017-ish Paid $200 for Schweigan's outsourced repairer to come out and fix no suction unit, claiming all was well, probably holes in flue (he didn't not look). Did nothing to it. Had flue fixed by my very experienced and long time electrician who noted that exhaust was still underfunctioning. Staff support at Schweigan give excuses as to what is the problem, including blaming the installer, a well known and long-operating kitchen company- induction stove- causes digital issues- oh gas stove- causes condensation.... I have had two cooks check the exhaust and both agreed that is was not extracting. 2018-2019, still had issues. Now- 2019 for some reason, the exhaust and lights do not turn off. I have to pay money for call out. The service from Schweigan, while everyone is lovely, have not been able to manage this. Contact MD and he claimed that he would look at the 10 emails that I have had to send, via my agent. Called him again, oh but I'm not in the office! So why say that you would do something, if you don't? So two things, a faulty product not acknowledged and a service centre that chases its tail-all the way from the head. They were not happy with repairer and now have internal one, and I have to pay because exhaust is now out of warranty. I have been told, buy a German product they are always good. Well that may be, but the service in Melbourne is not.
Purchased in August 2015.
NAUM9 is my worst nightmare
Bought NAUM9 for my new kitchen as Retravision promised that it’s the best value for money brand and performance wise. Upon installation, the LED lights are flickering almost dying and the motor is extremely loud, which is almost similar to lawn mower. I have kids and I cant even here them in the living area which is adjacent to my kitchen. My dream kitchen turned into nightmare all because of this rangehood. Called customer service and still no response. Very bad product.
Pad almost $1000 for this when we upgraded our kitchen. We bought it because we were told it was ‘whisper quiet’, it isn’t. It only had one fan setting as well and we think it’s no better than the no name brand one we replaced. The lights are dim as well and the suction is poor. Wouldn’t buy again, that’s for sure.
Works well, not as quite as I thought and broke down within 1 year.
I had high expectation on this range hood and paid top dollar but maybe there is where I was wrong. We like the looks as it's undermount, the motor is powerful with more than enough suction, the filter mesh works well (more on this later). In terms of noise, it's definitely not what we've been told by the sales. For some reason it felt quite at showroom (I guess home is much quite than showroom). It's definitely a lot quite than the traditional range hood but no where near advertised (unless you don't use the maximum power, level 5, up to level...3 the noise is minimum). We have one minor issue with the range hood, the filter as I said earlier works well, however there's still a small amount of leakages somewhere that 1 year later, there's quite a bit of oil residual built up inside the range hood (canopy). And this is we chuck the filter mesh into dish washer almost every night after cooking. The led light works well, but it's too bright, especially when I try to remove the mesh, I look up, then I get blue dots in my eyes. I don't mind the brightness when cooking, but I think it needs to go inside the canopy a bit more to avoid hurting my eyes when changing the mesh. Now the biggest issue is switch buttons / circuitry quality. It's been just one year since purchase, and we've not even used it for a full year (due to renovation), the range hood is no longer working. It looks like over heating or switch board issue, I sometimes can turn on the motor by pressing the buttons, but the motor will stop by itself after 1-2 minutes. Then I am no longer to press the button (buttons become inactive) for several minutes, and now it's completely dead. Now it's a test for their customer service, if they handle this well I might change my mind and maybe I just got unlucky. Time will tell. I personally have renovated 3 kitchens so far, never had one range hood failing like this. It's pretty simple tech. One last thing, when I purchased this range hood, I was told it's "German made", but turned out instead of "German made" it's actually "German technology". So beware of the wordings.
900cm under mount UM/9S
Purchased the undermount range hood paid a premium for what we thought was a good product. I have two external motors but with the filters in the steam builds up in the filters and then drips back on to the cooktop, dripping onto the food which is being cooked.
Put in a complaint within the first year, service guy came out and had to replace the controll board as it is directly in the middle of the rangehood so the steam produced builds directly in the control panel, lights start too turn on and off fans don't turn off.
The range hood now wil...
super suction super noisy
For the price it is an excellent range hood it’s super noisy but for the amount of times you put it on full speed it’s bearable the suction is awesome you can see all the fat deposited on the vents which go straight into the dishwasher and presto it’s shiny clean. The only issue was just before it was a year old one of the fan switches didn’t work and the light globe blew out. Luckily all covered by warranty. If you are looking for a superb rangehood on a budget this one is a definite.
- Verified purchase
Schweigen KLS 900 UM
The unit was intermittent from day one but it did work so we let it go. Sometimes we had to switch it on and off two or three times to get it to stay on. The lights starting blinking on and off with a life of their own and sometimes the motor would not run at its appropriate speed until we switched it off and on again. We lived with this until finally the lights stopped working. I called Schweigen for a new switch as we were by now off warranty. After the call I realised there was an electronic circuit board as well so I called back. Spok...e to a tech who was really very helpful and placed the circuit board and wiring harness in with the switch for no extra cost. It turned out that the switch was ok but the control board was defective. It now works beautifully. We can hear it inside but with moving air there has to be some noise. It is comparatively quiet and we have had no complaints from the neighbours. Ok so the circuit board was defective from day one but I found the company very responsive and really appreciated their assistance. I replaced the board and switch myself.
Excellent extraction and very quiet
We have the under mount version with 1600 external motor. Excellent extraction even on medium speed and very quiet. It's not silent, but the sound is barely noticeable. As others have commented, on the low speeds you'll forget it's even running as you can't hear it. The outside unit is quite loud on the highest speed, so make sure you position that somewhere that won't disturb your neighbours.
Questions & Answers
Hello, I have the Schweigen 900 model no HM-900UMS and it has just stopped working. No lights or suction. Like many people it has recently run out of warranty. I was wondering if there is a simple fix? I have a feeling that I will be calling the Schweigen 1800 number on Monday, but thought it may be something simple
Thank you for your question.
If your rangehood has lost suction, please check that the ducting is still connected to the rangehood outlet and does not have any holes or tears. You can isolate the motor by plugging it into a separate power point to see if the motor works.. If the lights aren't working but the motor is working, it is the computer board that is faulty.
You will need to provide the batch or serial number of the unit, located inside the rangehood when the filters are removed, for us to quote on replacement parts.
Please give us a call on 1300 881 693 option 1 for Service, Monday-Friday 9am to 5pm AEST.
Haley @ Schweigen Home Appliances
I have had a Schweigen GG-901 rangehood in our kitchen for 14 months and notice that we still get get quite a lot of cooking smells lingering, even when I have the extraction fan on high. I've checked the ducting to make sure there are no kinks etc (which there aren't, but we do have 1 right angled bend in it to get around roof trusses) and can't work out why it isn't sucking the fumes out better. I washed the filters in our dishwasher this week, so they are clean. When I hold my hand next to the filters when the fan is on high, I can't even feel it drawing any air. When I remove the filters and place my hand next to the fan, I can feel minimal air movement, but not a lot - is this normal?? I was expecting a lot more air movement, given the rating of 1080m3/hr.
Thanks for your feedback and sorry to hear you're not entirely happy with your purchase.
However, this definitely doesn't sound normal, sounds like there could be an installation fault at hand, or even the right angle bend contributing to the lack of suction. Did you use one of our recommended installers to install the unit?
Please call us on 1300 881 693 (option 1 for Service) from 9am - 5:30pm Monday to Friday we'll be able to help. We'll also look into the install for you. Please call us, so we can sort this out for you. Your enjoyment of our products and satisfaction with our service are our top priorities!
I hope we can get this issue resolved ASAP for you.
Haley, Marketing Coordinator @ Schweigen
Ridiculous amount of condensation.
Was installed by a professional to the roof, outside
Dont really think the suction is that great.
So far i am dissapointed as we have an induction and was sold this product to now learn its not recommended for induction due to them heating up so quickly and creating more steam than a gas or electric stove...
Will try to 'warm' the rangehood up which has been suggested to us in the guide book.
Hope this helps the condensation otherwise will be contacting you directly
Induction cooktops are designed to provide rapid heating and greater heat consistency. Unfortunately, for some customers, condensation can form on the rangehood filters. The immediate and contained heat source produces vapours rapidly. This prevents the filters from gradually warming up and increases the chance of condensation forming. There are many variables that can contribute to the condensation problem associated with induction cooktops and rangehoods. Some of these variables include, but are not limited to:
The Country or State you live in (example, WA versus VIC, and the variables in daily temperatures)
The position of your home and kitchen (morning/afternoon sun)
The quality of pots and cookware you are using
Installation height of rangehood
It is important to understand that neither the rangehood nor the induction cooktop are faulty. In some circumstances, the combination of the rangehood, the induction cooktop, and the many variables within your home can lead to condensation forming on your rangehood filters.
If you do continue to have issues with condensation, please give our friendly customer service team a call on 1300 829 066 (M-F 9am to 5.30pm AEST) and we can organise for a technician to come out and inspect your rangehood and installation.
Haley, Marketing Co-ordinator @ Schweigen
|Release date||Nov 2010|
- MPN: GG-915S1, GG-915SP and GG-915ST
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