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Scoot

Scoot

1.7 from 254 reviews

See the Best International Airlines in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
16
4 star
14
3 star
19
2 star
27
1 star
178

Vara

VaraPerth, WA

  • 2 reviews
  • Verified customer

Never again to fly with

published

Bad check in service. Crowded airport. My new Rimowa bag was badly dented. Travelled business class( Scoot plus). Awful service. Food was not bad. My advice, please avoid this airline. Flight delayed and took off after 2 hours. Stranded in the aircraft for nearly 2 hours without any entertainment.

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
WiFi
DepartureSingapore
DestinationPerth WA, Australia
ClassBusiness Class
BookingThrough Airline
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exp2019

exp2019South East Queensland, QLD

Scoot - customer service tactics - BEWARE

published
Value for Money
Transparency
Seat Room
In-Flight Service
ClassEconomy
BookingThird Party
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Rhys

RhysSydney, NSW

  • 4 reviews
  • 1 like
  • Verified customer

Terrible airlines

published

They rescheduled my sister's flight to Xi'an China by more than 2 hours later which means she'll arrive 1220am midnight on her own! Asked to release her from the booking and provide a full refund so she could fly with another airlines who can get her there at 10pm, at a time where the rest of the family will be there to meet her. Their customer service said no. Absolute no apathy. It should be made illegal for them to do this as people book the flight to get to the destination at a certain time. Never fly with them again.

Value for Money
Transparency
DestinationXian, Shaanxi, China
ClassEconomy
BookingThrough Airline
See all answers
Mara

MaraVictoria

Worst airline ever

published

Terrible airline. My partner asked to purchase some water to take her meds and was refused. Told it was a budget airline. I understand it’s a budget airline but then was told we couldn’t even purchase anything because they had no wifi. Will never fly again and I strongly recommend you don’t either. What a disgrace. Also they tell you that you can not bring any outside food or drink on board. So if I have to buy it then fine.. but at least give me the means to do so. What a joke

Value for Money
Transparency
Seat Room
In-Flight Service
DestinationPhuket, Thailand
ClassEconomy
BookingThird Party
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Teens

TeensSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Worst travel experience ever!

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationVietnam
ClassEconomy
BookingThird Party
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Andy Hooper

Andy HooperSouth East Queensland, QLD

  • 3 reviews
  • Verified customer

Worst Airline Ever - You Won't Believe What They Did To Us

published
Value for Money
Transparency
ClassEconomy
BookingThrough Airline
See all answers

Mark

MarkGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 3 likes

Worst customer service

published

Avoid this airline at all costs. When I booked my flight in business class they advertised in-flight entertainment "Scootv" they have since removed this service claiming 30mb of data is a reasonable substitute. That's right , 30mb of data which is barley enough to stream one song.

Forget , any further assistance they will just brush you off like a nobody.

Value for Money
Transparency
In-Flight Entertainment
ClassBusiness Class
BookingThird Party
See all answers

Jacko

JackoGold Coast

  • 5 reviews
  • 7 likes

Treated disabled wife like dirt

published
Value for Money
Transparency
Seat Room
In-Flight Service
In-Flight Entertainment
DestinationSingapore
ClassEconomy
BookingThrough Airline
See all answers
Abhi

AbhiPerth, WA

  • 2 reviews
  • 1 like
  • Verified customer

Not even worth 1 star - 4 months since cancellation and still no full refund

published
Value for Money
Transparency
ClassEconomy
BookingThrough Airline
See all answers

Never held accountable for mistreating people and poor customer service

published
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
See all answers

Rude staff. Rolling their eyes at you if you have a query.

published

In flight is average. Airplane space is tight. It’s customer service that is the issue. Manners could be improved, especially if making a query where information was clearly not made clear by Scoot.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
ClassEconomy
BookingThird Party
See all answers

DOOMSDAYER

DOOMSDAYERAU

  • 3 reviews

No problems at all.Would fly again.Cheap clean aircraft.Staff courteous.

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
ClassEconomy
BookingThrough Airline
See all answers

Barry

BarrySydney, NSW

  • 5 reviews
  • Verified customer

fare ends up lots more with add ons

published

Didnt get seats I booked and was given vouchers instead of a refund. I wont even use vouchers as I will never fly with them again. Terrible food as well I booked online. Couldn't eat it. water not offered in flight.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationAthens, Greece
ClassEconomy
BookingThird Party
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Comfort bear companion

Comfort bear companionCanberra 2600, ACT

  • 13 reviews
  • 7 likes

Foods are not suitable on scoot

published

I rode on Scoot for the first time to Singapore. The foods was too hot on the flight. I didn’t know I would be eating chilli foods. A cheap ticket airline was not comfortable.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
DestinationSingapore
ClassEconomy
BookingThrough Airline
See all answers
almog

almogSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

By far the worst company ever, poor condition, poor customer service!

published

* $140 extra charge for luggage after I missed guide by customer support.
* 3 hours delay of my luggage on transit country, because scoot sent it to wrong flight.
* Lost luggage after arrival back home.
* Damage my baby pram.
And the company taking no responsibility

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
See all answers

Very poor customer service

published
Value for Money
Seat Room
Food
In-Flight Service
ClassEconomy
See all answers

drewlucas98

drewlucas98Peel, WA

Hotline absolutely rubbish

published

After having a huge headache with my flight being changed 14 days before I was due to leave, (which was bad enough as it conflicted with the person picking me up) I was told by a member from trip.com to contact them directly.
I tired calling multiple times and each of the assistants were basically incoherent. Not only was the line quality bad, but the people speaking had extremely bad English and strong accents. The the people I spoke to were also very rude and unfriendly. I soon gave up and just bought another flight - the service was that bad.

Value for Money
Transparency
DestinationOsaka, Japan
ClassEconomy
BookingThird Party
See all answers

Franz T.

Franz T.South East Queensland, QLD

  • Verified customer

To Scoot or not to Scoot

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
DestinationBangkok, Thailand
ClassEconomy
BookingThrough Airline
See all answers

Rob

RobAU

  • 4 reviews
  • 5 likes

Terrible right from the start

published

I have paid for the booking and they said they never received my payment. So I started a dispute and money recovery with my Bank. Few weks later Scoot said that they are processing the refund, so they lied in the first place. Now six weeks later I'm still waiting for refund.

Transparency
DestinationManila, Metro Manila, Philippines
ClassEconomy
BookingThrough Airline
See all answers

Traveller W

Traveller WSouth East Queensland, QLD

  • 2 reviews

Don’t bother booking

published

On 30 th January Gold Coast to Singapore plane was delayed 9 hours which resulted in a further 5 hour delay at Changi Airport I accepted that it was an unavoidable problem I was given a letter stating that my wife and myself would be compensated with a voucher by email (never received) then through circumstances beyond my control 24 th April I was 7 minutes late for check in refused boarding no assistance or advice given rushed to Brisbane got on Thai Airways flight same day..I fly Scoot 4-5 times per year but NEVER again.

Value for Money
Seat Room
In-Flight Service
ClassEconomy
BookingThrough Airline
See all answers

Page 1 of 13

Questions & Answers

Slaboday

Slabodayasked

Can you do web check-in and print your boarding pass at home for a direct flight from the Gold Coast?

No answers

velvetchick

velvetchickasked

Why isn’t online check in available for passengers travelling from Melbourne?

5 answers
Traveller W
Traveller W

You can’t check in online if you have a connecting flight

velvetchick
velvetchick

I don’t have a connecting flight unless there’s something i’m not aware of. I’m flying straight to Singapore

Traveller W
Traveller W

Sorry about late answer if you don’t have a connecting flight only other stop on the online check in is if you book through an agent if that isn’t the case sorry I cannot see any reason for non online check in


pachar s.

pachar s.asked

Can i add my luggage to the flight now?

1 answer
Jashan Randhawa
Jashan Randhawa

yes you can. go to scoot app on your phone and select manage my booking option,
than enter your booking reference no and from there onwards next screen will show you options to add luggage for different prices.


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Details

CategoryInternational Airlines

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