Scoot

My recent experience with Scoot Airlines left me disappointed, not because of the airline’s safety policy itself, but because of the inconsistent and insensitive way it was applied. My wife occasionally requires wheelchair assistance for long walking distances within airports. Before our Sydney to Singapore flight, we had paid extra for emergency… Read more

exit row seats. At Sydney check-in, once staff saw the wheelchair request, our paid seats were removed immediately without meaningful discussion or any individual assessment of her actual capability.

What made the situation particularly frustrating was that on our return flight from Singapore to Sydney, we were allowed to occupy the exact same category of emergency exit row seats without any issue, despite there being no change in my wife’s physical condition.

This inconsistency gave the impression that the decision depended more on the discretion of individual staff rather than a consistently applied standard.

I fully respect airline safety rules. However, requesting airport mobility assistance should not automatically lead to assumptions that a passenger is incapable of understanding or assisting in an emergency. Many travellers request assistance simply due to long airport walking distances, fatigue, or temporary mobility limitations.

What disappointed me most was not just the loss of the seats we had paid for, but the lack of consultation and the dismissive handling of the situation. Our seats were allocated to other passengers.

To Scoot’s credit, their customer relations team eventually acknowledged the concerns and inconsistency I raised, although they still declined reimbursement based on their terms and conditions.

I hope Scoot reviews how frontline staff apply these policies so that passengers requesting assistance are treated with more consistency, dignity, and sensitivity in future.

I did make a mistake with booking and within 10 min I called the centre hoping to pay some reasonable fees to rectify. They asked for $1600. My overall booking price was $2200. They changed my flight booking in the first place otherwise I would… Read more

never have made that mistake. I was happy to pay reasonable fees. I called their office numerous times and explained to them-the reply was the same you made the mistake you pay.

They oversold their flight and did not allow me to board. It’s as good as a scam where they took your money and didn’t give you what they promised. Advise to anyone else is do not use them. They should just close down for all consumer’s sake. Show details

Could not get on my scoot flight from Singapore to Melbourne due to food poisoning hospitalisation in mid April 2025 this year. But Scoot made a full refund in vouchers after medical proof is provided. Thanks for the great service and compassion in this regard. Show details

Very poor experience with Scoot (TR9 Perth to Singapore, 27 March) and an equally disappointing response afterwards. My flight was delayed to 6:15pm. I arrived 1 hour and 5 minutes before departure and joined the clearly marked Scoot check-in queue, which was already long. While we were still queueing, the counter signage was abruptly switched to… Read more

AirAsia - with no announcement, no final call, and no attempt by staff to check if Scoot passengers were still in line.

By the time I reached the counter, I was told check-in had closed and that I would miss my flight, despite the fact I had arrived before the stated cut-off time and had been waiting in the correct queue the entire time.

This wasn’t just bad luck - it was poor operational handling: - No final check-in call was made - Signage was changed mid-queue without warning - No staff managed or assessed the queue - Responsibility was repeatedly deflected when assistance was urgently needed

I was even told a manager would come speak to me, but no one showed up after an extended wait.

The only saving grace was a Dnata staff member, Yeshey Lhaden (with support from supervisor Victorianne Borland), who took ownership of the situation and rebooked us onto the next flight the following morning at no additional cost. She demonstrated the level of service that was otherwise completely lacking.

What’s most disappointing is Scoot’s follow-up: after submitting a detailed complaint, I received a generic template response with no acknowledgment of the actual issues raised.

This reflects a broader problem; not just a one-off incident, but a lack of coordination, accountability, and customer care when things go wrong.

If you’re flying Scoot, don’t rely on stated check-in times or airport processes working as expected. Build in a significant buffer, because if something goes wrong, you may be left to sort it out yourself.

​If you value your health, or the health of your elderly or disabled family members, do not fly Scoot. ​My father—a disabled passenger—suffered severe food poisoning after eating the "Kung Po Chicken" on a Scoot flight. When we reported it, Scoot spent four months sending automated "we are busy" emails before finally hiding behind a "batch test"… Read more

to claim the food was safe. ​The Reality of Scoot’s "Service": ​Zero Empathy: They ignored the fact that a vulnerable man was acutely ill in a developing country. ​Tactical Delays: They waited until it was impossible to provide medical "proof" before demanding it, then used that lack of proof to close the case. ​Corporate Gaslighting: Their "Resolution Manager" essentially told us that since the factory was clean, my father’s illness didn't happen. ​A budget ticket shouldn't come with a side of gastroenteritis and a four-month lecture on "Container Security Tests." They are a faceless corporation that views their passengers as cargo, not customers. Avoid at all costs.

Maybe Scoot is ok for cheap short flights. But for long haul it's a hard NO. Breath, eat, move or fart and you pay extra. We spend 300 euros extra coming back from Europe just to stay hydrated and fed. Horrible seats. Cumbersome service. Never again even at the price. Zero inflight entertainment in 2026.... Really? My wife lost her sh*t. Show details

when it comes to scoot insurance add on not only is your business sense irregular [and anti-underwriter] but when it comes to the worst there's no sign of transparency that somebody will be paid out. Show details

I’ve never had such a terrible experience with an airline. From cancelling tickets to the boarding process and even the actual flight, Scoot was the worst I’ve dealt with. The customer service is almost non-existent — no support, no clear communication, and honestly no regard for passengers at all. The whole experience was stressful, frustrating,… Read more

and completely disappointing. I will never fly with Scoot again, and I wouldn’t recommend it to anyone.

Flew Kunming to Singapore then Singapore to Melbourne. Never again. Flight out of Singapore was 1hr late boarding. Boarding itself was a joke just two attendants and full bag ex-ray duplication of air port entry. Plane took 1.5hrs to load and hence departed 20 mins late as well. Plane was hot and sweaty both legs the thermo on my phone showed 27C… Read more

in the cabin and they would not re adjust. Even though the plane was a new Boeing dreamliner, the reading lights in seats did not function and this does not speak to their attention to maintenance. No movies, no USB power and they have the hide to try and charge 120$ for 2GB of slow wi-fi? No meals or drinks included not even water yet you cant bring your own on an 8hr long haul flight...is that even legal???+ Their "scootcafe" is a joke. $20 for a rubbish meal half the size of a weigh watchers ready meal AND you cant use cash or a debit card only a credit card...phhh... Now I have very low standards when it comes to budget flying and have since the 1970's but I'll never fly with scoot they win the prize...the absolute WORST airline ever and NOT the cheapest. I flew OUT Melbourne to Sydney on Hainan - full service all the way, not an issue or delay and for less money...SHAME on you SCOOT.

If I could leave a 0 star review for CUSTOMER SERVICE RESOLUTION that is what this would be. Onboard I ordered and paid for some food but when it arrived it was incorrect. The attendant said I should pay for the replacement meal rather than just paying the additional difference, So I paid again as she said she would refund at the same time. Of… Read more

course I have never seen the refund and months later and so many emails, evidence uploads, bank statements etc I am still fighting for my refund, I know this sounds petty, but it is not their money, I did not eat the returned food and it is a matter of principal.

Never accept what the staff are telling you onboard once your credit card leaves your hands. INSIST on any refund docket at the time and do not trust what they tell you. The attendant clearly had no idea how to use the EFTPOS machine and just lied to me to shut me up. More fool me.

Unclear website, when booking luggage. Charged $384 dollars for two bags upto 20kgs when arriving at the airport. Apparently only booked one leg of the trip. Should know better not to use budget airlines Show details

Scoot from Coimbatore to Singapore can best described as cattle class and a training flight for attendants. Its anything but passenger friendly. Their perception of Indian customers is obvious. They are treated like cheap, free travellers with no curtesy from hostesses with aweful food even if they are paid for. Poor travellers from Coimbatore who… Read more

have no choice to fly to Singapore even if they are willing to pay for good service and treatment.Look at the timing for example, they are taken at midnight and dumped at pre early morning s. What an inhuman treatment. Surely a sour patch for otherwise good Singapore airlines for treating indians this badly.

This was the worst experience I've ever had with an airline and honestly it's not worth the supposed 'savings'. I booked a flexi flight, for which on their website is states that it includes 20kg check-in baggage. When I arrived at the airport, they informed me that my ticket only includes 20kg check-in baggage on return flight. When checking if I… Read more

booked it wrong I noticed that there is only an option to select flexi-flight one time in the whole booking process, making you believe you booked the flexi-flights for the entire trip. They charged me double for the luggage at the airport.

When boarding, they make you go through security right before the gate, so you have to dispose of your water and they charge for water onboard. You also have to pay to charge your decives.

I am not a wheelchair user, but have a physical disability where I can't stand for long periods of time. I don't usually have an issue boarding under priority disability boarding, but when asking about priority boarding for disabled people in Singapore I was told 'we do not do that here', only for someone else to collect me after 10 minute and take me into the priority boarding area, where they had elderly and people in wheelchairs.

I could go on, but overall my point is - go with another airline, even if it costs a few hundred more, as in the end you'll end up overpaying them anyway for basic things that other airlines have included in the price.

Such a poor an service, they dint' let us to board from Melbourne to Singapore, there reason for not refunding is that i don"t have a connecting flight where as i booked another flight still in the same option as not connecting but i got away and they allow me o board but with scoot its there policy to have connected flight or else you'll lose… Read more

your flight. I personally am a regular flightier and always on travel but never seen such a pooooor customer service. Would not recommend this airline at all....

Worst airline ever to exist! The airline had taken low budget to the extreme! Making customers pay for power and water!!! You are not allowed to take water on, you cannot use your own power banks either. The staff were not efficient and told us food was ran out and then had to starve on a 11 hour flight. I will never fly Scoot again. They need to be removed from the sky. Show details

Laptop was stolen from my cabin luggage and Scoot have refused compensation. No safety and security for passengers belongings Flight from Melbourne to Singapore on the 3rd of May this year A flight from Athens to Adelaide on the 3rd of January. Late flights, missed connections and lost luggage in Singapore. Third world airline with no entertainment and they charge for water. Show details

Beware of unethical pricing practices by Scoot. For example, if you bought a ticket with no checked-in luggage initially, and want to add this before departure, make sure you complete the process. If you leave the process for any reason and start again even after a minute, the price goes up by $2 per flight. Show details

Scoot as airline is disgusting when it is sister airline of Singapore airline, if another airline was flying from Singapore to davao in Philippines I would surely fly with another airline, firstly they flying what I call tin can aircraft into Davao there excuse for flying a tin can aircraft into davao is that not enough passenger for large… Read more

aircraft and yet every flight I've been on has been full, they also have bad habit of preferring cargo over passenger luggage so not uncommon to arrive and find your luggage is not on your flight ... they always delayed out Davao and out Singapore , checkin in Davao is so slow one could fall asleep..... after flying with Singapore airline for 40 yrs and if now have put up with poor customer service from Scoot, then I say its time to seriously consider flying Philippine Airlines or another airline