Scoot
660 reviews
Used scoot for 2 reason, cheaper flights and safety due to being part of Singapore airlines. Overall impressed with the flight. The air crafts seems well maintained and crew are professional. Compared to air Asia it seemed like a league above. The only thing I didn’t like was the taste and price of food. Show details
If you value your health, or the health of your elderly or disabled family members, do not fly Scoot. My father—a disabled passenger—suffered severe food poisoning after eating the "Kung Po Chicken" on a Scoot flight. When we reported it, Scoot spent four months sending automated "we are busy" emails before finally hiding behind a "batch test"… Read more
to claim the food was safe. The Reality of Scoot’s "Service": Zero Empathy: They ignored the fact that a vulnerable man was acutely ill in a developing country. Tactical Delays: They waited until it was impossible to provide medical "proof" before demanding it, then used that lack of proof to close the case. Corporate Gaslighting: Their "Resolution Manager" essentially told us that since the factory was clean, my father’s illness didn't happen. A budget ticket shouldn't come with a side of gastroenteritis and a four-month lecture on "Container Security Tests." They are a faceless corporation that views their passengers as cargo, not customers. Avoid at all costs.
Maybe Scoot is ok for cheap short flights. But for long haul it's a hard NO. Breath, eat, move or fart and you pay extra. We spend 300 euros extra coming back from Europe just to stay hydrated and fed. Horrible seats. Cumbersome service. Never again even at the price. Zero inflight entertainment in 2026.... Really? My wife lost her sh*t. Show details
Reviews with attachments
Destroyed my suitcase and sent me around in circles for months workout resolution. No accountability and will never use them again, they couldn't care less about people or their belongings. Show details
The Application does not include my nearest airport, Coolangatta (COO) GOLD COAST INTERNATIONAL AIRPORT, though it is definitely a destination for Scoot. When I complained about the oversight to Scoot (Singapore Airlines) I was referred to the App developer. The "live chat bot" is not available. If I could give Less than one star I would have.
- +2
Dear Sir or Madam, I would like to express my deep disappointment and frustration with the handling of the flight cancellation of my Scoot flight TR720 from Singapore (SIN) to Athens (ATH) on April 9, 2025. My journey began with a flight from Bangkok to Singapore. Upon arrival in Singapore, I learned of the last-minute cancellation of my… Read more
connecting flight to Athens due to a strike at Athens Airport. This left me in a completely unclear and stressful situation at Singapore Airport in the middle of the night.
The lack of support from your airline on-site was absolutely unacceptable. Even though I was standing directly at the Scoot Airline counter and urgently needed assistance, the staff told me to call the hotline myself and clarify the situation. This is catastrophic customer service in an emergency and shows blatant disregard for passengers.
The options offered to me were unacceptable and useless:
A voucher that could not be activated for a month.
An alternative flight was not available until a week later, which meant being stuck in one of the most expensive cities in the world, Singapore, for a week.
Face with these unreasonable options and Scoot's complete helplessness, I was forced to purchase a ticket back to Bangkok at my own expense, as no viable solution was offered. I had to spend a night on the airport floor before flying back the next afternoon.
This experience was extremely stressful, time-consuming, and costly. The way Scoot handled this cancellation is unacceptable and demonstrates a lack of responsibility towards travelers. I expect a comprehensive statement regarding these incidents and appropriate compensation for the additional costs and inconvenience incurred, especially for the ticket back to Bangkok that I purchased myself and the additional costs I incurred.
I will share my experience in all relevant forums and platforms.
Sincerely, Alexander Ohl Scoot Booking Reference (TR720): YG5PHX
- +1
Beware of their unethical business dealings, I paid to upgrade 2 seats to “Stretch Scoot-in-Silence” (Extra Legs room). I received email for confirmation of 2 new seats numbers on 23rd May 2025. In August I did online check in for my flight, they gave me 2 different seats “Standard Scoot-in-Silence”(No Extra Legs room). I requested for refund but… Read more
they declined, saying that I was still sit in the same area/zone/group. Yes it was in the same group but no extra legs room plus the price was mora than double in difference. I thought since this airline is operate by Singapore airlines, they should be trusted company , but I was so wrong. I am extremely upsetting due to their dishonesty, some night couldn’t sleep not because I lost $230 but in principle I felt cheated and let down
This is their response
Thank you for writing to us.
We refer to your refund request for ACZMUD made through our call center
We are sorry that we are unable to accede to your refund request because both seat are part of the SAME SEAT GROUP.
Thank you for taking the time to call to us, and we look forward to your continued support.
Yours sincerely,
[Name Removed] Customer Service Representative The Scoot Team
Booked a flight from Adelaide to Singapore with Scoot. As payment was made to them, this review is directed at them. Due to flight delays by their partner airlines, could not board the Scoot flight. Asked for assistance from Scoot and they refused to help and take responsibility for booking their passengers on the next available flight. Happy to… Read more
take money but not responsibility. In addition, engaged in sophistry. Maintained that there were no flight delays; the flights were re-timed. Scoot can verify what is documented here with chat transcript ID 250715461211.
DO NOT TRAVEL WITH SCOOT AT ALL COSTS! Purchased ticket in advance for travel in August and to be informed via email to say flights will be cancelled due to operational changes. Flights pushed back by several days which I won’t be able to make it to all my important meetings and not to mention hotel accommodations are already paid for. Their other… Read more
options were to refund me what I paid for my ticket which is absolute bollocks because tickets purchase now with other airlines would be 50-70% more expensive due to closer time of travel or refund of 120% of my unused ticket in Scoot travel vouchers! Gave me unnecessary stress and anxiety. So irresponsible of corporate to present these options, looking after their best interests and not the customers who are let down at no fault of their own.
Considering they are a sister company of Singapore Airlines, it is only decent that they make alternative arrangements for their paid customers to fly with SQ. If customers were to make amendments to their air tickets, they will be slapped with so many hefty penalties and yet pay peanuts when they make the changes. This is so absurd, feels like the consumers are being bullied into accepting the raw end of the deal. Now we know how their profits can be in billions.
Booked a flight from Singapore to Ho Chi Minh and it was delayed not once but twice causing us to miss our connecting domestic flight , so many sorry for the delay announcements but no compensation. We had to pay for flights to our original destination the next day. Had to stay in a hotel overnight at our expense, extra for meals etc. Lost a day… Read more
of our accommodation at a resort which was not refundable. So much extra expense we would have been better off if we had booked on a full service flight and paid full fare. We would have been more comfortable as the leg room on Scoot is tiny, not even offered a bottle of water. Miserable experience, will never fly with them again.
A Disheartening Experience with Scoot Airlines Our recent experience with Scoot Airlines has been profoundly disappointing. After our flight was canceled, we initiated a refund request on March 6, 2025. Despite assurances that the refund would be processed within 20 days, we only received partial refunds: AUD1,710.99 for the tickets and AUD176.57… Read more
for checked baggage. The AUD448.00 paid for seat selection remains unrefunded.
Communication with Scoot’s customer service has been inconsistent and unhelpful. We received conflicting information regarding the refund status, with some representatives stating the refund was completed on March 24, while others advised us to contact our travel agency. This lack of accountability and clarity has caused significant stress and inconvenience.
We hope Scoot Airlines takes this feedback seriously and works towards improving their customer service and refund processes.
Latest follow-ups
They oversold their flight and did not allow me to board. It’s as good as a scam where they took your money and didn’t give you what they promised. Advise to anyone else is do not use them. They should just close down for all consumer’s sake. Show details
Follow-up · The staff do not care, they think it is their right to screw their customers over. They have a take it or leave it mentality and smugness that there will be no repercussions. Compensation is in the form of a voucher with expiry date and it can only be used by the person in the name it is issued to. If you do not have travel plans, it's as good as… Read more
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Travelled from Singapore to Athens on 2nd connecting flight with SCOOT (30/6/25). Wish I had my legs amputated first, and an antacid or a gag for the food. Booked seats swapped without reason or apology. Disabled wife (pinned and healing broken… Read more
leg) jammed into the centre plane seats. No entertainment/ live displays from plane/no WiFi on a 14hr flight. Required assistance to even get out of the seat let alone leave the plane in a wheelchair. Singapore Airline should be thoroughly ashamed of this service, if you can called it that.
Follow-up · Leg/s were severely restricted during flight and required 3 assistants to assist with disembarking and portage through airport. Support from onboard staff was NON EXISTANT. They were told of the unadvised seat changes and were also told of the effects it would have. Original seats were chosen very carefully to conform to our needs. They were… Read more
Positive reviews
I was on flight tr24 from Singapore to Melbourne I couldn’t fault the service the crew where great as I can’t walk very far they helped me to my seat we where in economy and I found that the leg room was very good compared to the airline we flew over with the staff at the airport in Australia where fantastic couldn’t do enough the three people who… Read more
helped with the wheel chair where fantastic I think one was a manager but I want to say thank you to all on tr24 and the staff that helped with week chairs
Could not get on my scoot flight from Singapore to Melbourne due to food poisoning hospitalisation in mid April 2025 this year. But Scoot made a full refund in vouchers after medical proof is provided. Thanks for the great service and compassion in this regard. Show details
We fly Scoot Plus, hostesses fantastic, meals good, great airline. But apart from mealtimes no water or juice was offered over the 8 hour trip whereas other airlines do, not hot towel to freshen up before landing also. Show details
Negative reviews
when it comes to scoot insurance add on not only is your business sense irregular [and anti-underwriter] but when it comes to the worst there's no sign of transparency that somebody will be paid out. Show details
I’ve never had such a terrible experience with an airline. From cancelling tickets to the boarding process and even the actual flight, Scoot was the worst I’ve dealt with. The customer service is almost non-existent — no support, no clear communication, and honestly no regard for passengers at all. The whole experience was stressful, frustrating,… Read more
and completely disappointing. I will never fly with Scoot again, and I wouldn’t recommend it to anyone.
Flew Kunming to Singapore then Singapore to Melbourne. Never again. Flight out of Singapore was 1hr late boarding. Boarding itself was a joke just two attendants and full bag ex-ray duplication of air port entry. Plane took 1.5hrs to load and hence departed 20 mins late as well. Plane was hot and sweaty both legs the thermo on my phone showed 27C… Read more
in the cabin and they would not re adjust. Even though the plane was a new Boeing dreamliner, the reading lights in seats did not function and this does not speak to their attention to maintenance. No movies, no USB power and they have the hide to try and charge 120$ for 2GB of slow wi-fi? No meals or drinks included not even water yet you cant bring your own on an 8hr long haul flight...is that even legal???+ Their "scootcafe" is a joke. $20 for a rubbish meal half the size of a weigh watchers ready meal AND you cant use cash or a debit card only a credit card...phhh... Now I have very low standards when it comes to budget flying and have since the 1970's but I'll never fly with scoot they win the prize...the absolute WORST airline ever and NOT the cheapest. I flew OUT Melbourne to Sydney on Hainan - full service all the way, not an issue or delay and for less money...SHAME on you SCOOT.
Recent reviews
If I could leave a 0 star review for CUSTOMER SERVICE RESOLUTION that is what this would be. Onboard I ordered and paid for some food but when it arrived it was incorrect. The attendant said I should pay for the replacement meal rather than just paying the additional difference, So I paid again as she said she would refund at the same time. Of… Read more
course I have never seen the refund and months later and so many emails, evidence uploads, bank statements etc I am still fighting for my refund, I know this sounds petty, but it is not their money, I did not eat the returned food and it is a matter of principal.
Never accept what the staff are telling you onboard once your credit card leaves your hands. INSIST on any refund docket at the time and do not trust what they tell you. The attendant clearly had no idea how to use the EFTPOS machine and just lied to me to shut me up. More fool me.
Unclear website, when booking luggage. Charged $384 dollars for two bags upto 20kgs when arriving at the airport. Apparently only booked one leg of the trip. Should know better not to use budget airlines Show details
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Scoot from Coimbatore to Singapore can best described as cattle class and a training flight for attendants. Its anything but passenger friendly. Their perception of Indian customers is obvious. They are treated like cheap, free travellers with no curtesy from hostesses with aweful food even if they are paid for. Poor travellers from Coimbatore who… Read more
have no choice to fly to Singapore even if they are willing to pay for good service and treatment.Look at the timing for example, they are taken at midnight and dumped at pre early morning s. What an inhuman treatment. Surely a sour patch for otherwise good Singapore airlines for treating indians this badly.
This was the worst experience I've ever had with an airline and honestly it's not worth the supposed 'savings'. I booked a flexi flight, for which on their website is states that it includes 20kg check-in baggage. When I arrived at the airport, they informed me that my ticket only includes 20kg check-in baggage on return flight. When checking if I… Read more
booked it wrong I noticed that there is only an option to select flexi-flight one time in the whole booking process, making you believe you booked the flexi-flights for the entire trip. They charged me double for the luggage at the airport.
When boarding, they make you go through security right before the gate, so you have to dispose of your water and they charge for water onboard. You also have to pay to charge your decives.
I am not a wheelchair user, but have a physical disability where I can't stand for long periods of time. I don't usually have an issue boarding under priority disability boarding, but when asking about priority boarding for disabled people in Singapore I was told 'we do not do that here', only for someone else to collect me after 10 minute and take me into the priority boarding area, where they had elderly and people in wheelchairs.
I could go on, but overall my point is - go with another airline, even if it costs a few hundred more, as in the end you'll end up overpaying them anyway for basic things that other airlines have included in the price.
Such a poor an service, they dint' let us to board from Melbourne to Singapore, there reason for not refunding is that i don"t have a connecting flight where as i booked another flight still in the same option as not connecting but i got away and they allow me o board but with scoot its there policy to have connected flight or else you'll lose… Read more
your flight. I personally am a regular flightier and always on travel but never seen such a pooooor customer service. Would not recommend this airline at all....
Worst airline ever to exist! The airline had taken low budget to the extreme! Making customers pay for power and water!!! You are not allowed to take water on, you cannot use your own power banks either. The staff were not efficient and told us food was ran out and then had to starve on a 11 hour flight. I will never fly Scoot again. They need to be removed from the sky. Show details
Laptop was stolen from my cabin luggage and Scoot have refused compensation. No safety and security for passengers belongings Flight from Melbourne to Singapore on the 3rd of May this year A flight from Athens to Adelaide on the 3rd of January. Late flights, missed connections and lost luggage in Singapore. Third world airline with no entertainment and they charge for water. Show details
Beware of unethical pricing practices by Scoot. For example, if you bought a ticket with no checked-in luggage initially, and want to add this before departure, make sure you complete the process. If you leave the process for any reason and start again even after a minute, the price goes up by $2 per flight. Show details
Scoot as airline is disgusting when it is sister airline of Singapore airline, if another airline was flying from Singapore to davao in Philippines I would surely fly with another airline, firstly they flying what I call tin can aircraft into Davao there excuse for flying a tin can aircraft into davao is that not enough passenger for large… Read more
aircraft and yet every flight I've been on has been full, they also have bad habit of preferring cargo over passenger luggage so not uncommon to arrive and find your luggage is not on your flight ... they always delayed out Davao and out Singapore , checkin in Davao is so slow one could fall asleep..... after flying with Singapore airline for 40 yrs and if now have put up with poor customer service from Scoot, then I say its time to seriously consider flying Philippine Airlines or another airline
The worst airlines I used. It's like a bus even buses would be better. I took flight from Singapore to China. Toilets were very dirty. Flight was not very clean. I couldn't even eat anything due to bad smell and hygiene. Show details
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1 star, is 2 too many