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No customer service, no refund, nil response to emails
Just posted a review on SCOOT facebook and within minutes it is taken down. Booked tickets 21 January 2020 and applied for a full monetary refund. I requested a form to complete to get a full refund into our bank account. Instead we are given a voucher which has now been extended for a further 24 months! I did not request this. I don't know what I'm doing tomorrow let alone 24 months down the track. Very rude, leave you on hold and then cut you off. Access to manage bookingsl online is hopeless. Many emails, phone calls to no avail. If they treated their customers better I would be more inclined to use them in future but I am not happy at all.
Worst customer service
Worst customer service...actually they don’t know what is customer service..this airline not suitable for anyone they are very rough and rude.I won’t recommend this airlines,especially who caring babies..very worst airlines.
COVID refunds - lies and more lies!
Booked flights with Scoot never again - used TRIP.COM - never again - cancelled online March due to Covid - had options - full refund or vouchers plus I believe 25% they say 20% - I requested refund - they say I requested vouchers - they say they sent vouchers - did they add 20%? - no idea but they say no - they say I didn't request the 20% extra??? It will now take 2-4 weeks - even though it was only taking 24 hrs back in March - they can't process my money back onto my credit card because it has to go to TRIP.COM - the company who put their ...own email address down as the contact which meant I couldn't use "manage my bookings" until I spent hours on the phone with Scoot and TRIP.COM so I could use "manage my bookings" - illogical - dodgy as hell - both Scoot and Trip.com - and the Australian govt let these people fly into Aust while Qantas is grounded - ??? Update: after 58 minute call to Scoot at midnight I've got online to read an email which says the total opposite to what was agreed. They now have me back dealing with their dodgy as booking agent - Amazing!
Cheated, Bullied & Exploited
During these difficult times of border closures and travel restrictions, you'd expect airlines to be a bit more sympathetic and flexible towards customers holding tickets but are prevented from flying.
My personal experience indicates that this is not so, at least not with scoot airlines. If anything scoot has shown its true colours and contempt for its customers by being so opportunistic and even predatory. Simply put, scoot attitude is all "win-win" for them and "who cares about customers as long as we've got their money and can squeeze the...m for more". I will elaborate on my experience and let you judge for yourself. I had a booking to fly in October 2020 - obviously this could not take place at this time. Fortunately the ticket had as one of its terms of carriage provision for a one time ex-gratia date change as long as the date change fell within the next 12 months. As I felt uncertain about the covid situation (and being cautious), I decided to delay the new flight dates as long as permitted - to October 2021. What happened next was like a nightmare - I tried umpteen times to make the date change on scoot website but invariably ended with an error message (which in part said they have taken notice of the error and will fix it as soon as possible). Well, they never did and all the email feedback I provided came back with what sounded like automated replies (even if there was a name/signature - in ant case not helpful at all.
Have flown Scoot previously with no problems. Booked 2 flights for December 2019 but had to cancel due to medical problems with my wife and myself (74 Yrs old). Scoot gave us credit vouchers to use by November 2020. Just recently went online to extend credit timeframe as in WA we cannot fly out due to Covid 19 restrictions and Scoot does not allow you to make bookings to or from Perth - Singapore.
As in Australia, we are not sure when we will be able to fly overseas, we asked for a refund. Scoot will not refund money only give you a partial cre...
Canceled flights and no refunds - Avoid.
In March, We booked a trip to come home early from Vietnam. They canceled our leg to Singapore 2 hours before departure via text message and as a result missed the connecting scoot flight back — which they didn’t cancel?
An automated response said we would get a credit (no refund?) for the SGN to SG as if I cancelled the flight (which I didn’t). It’s been over 3 months, nothing. And, if it’s cancelled on their terms without warning — why is it only a credit?
They canceled on me, yet they leave the second flight available to make it as if I mi...ssed it and apparently I don’t qualify for a full refund? Borderline a scam. Also beware that their 'support' team respond to complaints/reviews noting that they have addressed the issue or offered a remedy, it's utter nonsense. There are much better alternatives. Save the headaches.
Missing refund, no help from SCOOT same email from guest relations, bank requested info to put a trace on missing money.
$1076.96 refund missing. Asked scoot so many times to send me copies 4 deposits made to ANZ closed account even though they had new bank details but no luck. Angry
Unable to travel out of Australia due to covid
My flight to Bangkok leaving Melbourne leaves on August 1 but due to covid we are unable to leave Australia. On scoots website there are no flights for my dates now but when i asked for a refund they tell me my flight is still active. They also told me to provide supporting documents about travel restrictions leaving Australia which i did but keep replying with a generic email! Biggest Scammers ever. Giving Singapore Airlines a Bad reputation!
A very rigid airline with refunds. Not good enough SCOOT!!
PRINCESS cancelled my perth to Singapore cruise for 22 February 2020 due to corona virus cases in Singapore. They gave me a full refund and extra cruise credit. Now that is good CUSTOMER SERVICE.
Now as for SCOOT............I had to cancel my Scoot flight from Singapore to Perth 8 March 2020 as my cruise to Singapore was cancelled so could not get there and also not safe.
I requested a refund which under the circumstances would be fair but after several attempts I was only given a credit to 31 march 21. In Australia we still might not even be...
Refund Received As Promised
I had a flight booked Singapore - Sydney for 10th June 2020 but of course cancelled due to Covid-19. Scoot sent me an option for a refund or credit voucher approx 6 weeks ago. I selected refund option and received a confirmation that refund could take up to 14 weeks which was fine. . Received an email from Scoot and Paypal today that my refund has been processed and should appear in my account 2-3 days time. Thank You Scoot, have flown with you for years and will continue to do so in the future.
Thank you Scoot!
I was so happy to receive a full refund direct to my bank account for flights that could not be taken with Scoot due to Coronavirus. The process was also very straightforward, much easier than it was trying to sort out all other aspects of my cancelled trip. So thank you Scoot for getting this right at a time when I really do need the money.
wish Singapore airlines would stop code share with scoot
wish singapore airlines would stop code share with scoot.
Happy to pay the bit extra, than to deal with scoot staff. Worlds apart, any complaints they pretend to go through the process but nothing gets done
Absolute Scam - Would rate zero If I could
I booked a flight earlier this year and it got cancelled with no available options to reschedule. When asking for a refund, I did not even get the full amount I paid for and even then, the process took so long. Now I have to pay even more to book another ticket because they cannot reschedule the flight. It's an absolute scam.
0 stars if possible - Scoot are absolutely useless to deal with
I had a booking for my partner traveling Manila to Perth on 20/03/20. The ticket was purchased via Cebu and included the scoot flight from Singapore to Perth.
The Cebu flight was canceled from Manila to Singapore due to COVID 19.
I got a refund from Cebu for the leg Manila to Sing - NO PROBLEMS OR ARGUMENT - Thank you CEBU.
SCOOT - all I can say is WOW!
Total runaround. Blaming Cebu saying Cebu have to refund. So I phone Cebu who explain that upon booking the partner airline has been paid and therefore the refund has to be from Scoot. This went...
Keeping money for a cancelled flight for months!
We booked a flight from Melbourne to Bangkok via Singapore back in December (N7HB2Z). A week before our flight I logged in to choose seats and the flight had been cancelled and we had been moved to a flight two days later. There was no email or text to notify us at all! I had to call scoot to confirm and was offered a refund. They said it would take 5 weeks to process. Fast forward 7 weeks to today, I called again as I'd received no refund, no email confirming my refund was being processed, nothing! They told me the 'validation had failed' and ...the refund couldn't be processed. Yet again, no email to let me know. The person on the phone checked my email address was correct, it was. So no excuse there. Then she told me she would process the refund manually and it would take FOURTEEN WEEKS from today. So for a flight cancelled on March 9th, I should have a refund by July 30th. What an absolute joke! I imagine I'll call back in 14 weeks time and there will be another problem delaying it again. Scoot has been incredibly unhelpful and they are cheating people out of their money. Four months is an absolutely ridiculous amount of time to process a refund. Will never fly Scoot and will be sure to recommend people avoid this scam of an airline in the future.
Cheating airline! Do not choose them
They cancelled my flight with no refund! Do not try to contact Customer Service Number.. There is nobody reply..
Facebook page is running by robot , no real response. I will never fly with them again
These guys are bad
No refunds as they cancelled the flight timing except the voucher what if I hv no travel plans as corona virus is spreading but they forcefully want u to travel in voucher validity n u pay the difference too, they don't understand situations but I have wasted my money around $1600
Left us stranded in Singapore and now no refund.
Flew to Singapore with Scoot from Sydney the flight over was fine. Have flown with them before, a run of the mill budget carrier.
Was supposed to fly onto a third country with another airline and then home to Sydney. Due to Corona virus we cancelled and booked an early return flight with Scoot.
We were pushed onto the online app which we used to book with scoot. Received constant updates with scoot offering us upgrades, food purchases etc, up to the day before the flight, the app which we were using said the flight was going ahead and still do...
I have tried contacting scoot from Australia, I was on hold for nearly 2 hours- no answer. I have my flights booked for travel at the end of this month (March) and now can't travel because of COVID 19 pandemic. What about refunding my money that I paid
What's going on Scoot?
I have flights booked to Athens depart June 2020 return Aug 2020.
Scoot emailed me saying I can change the flight dates.
I thought that was a good idea due to Carona virus, & tried to book the same flights/dates for next year.
Scoot have no flights available anytime in 2020 & 2021. All scoot call centre can tell me is wait for 2 months & maybe flights will become available.
Questions & Answers
I've tried multiple times to check-in on-line but get an error message that I have to go to the counter. Why can't I check in to get my Boarding Pass?
they want to weigh all of your bags first to make sure you're within their restrictions
Can you do web check-in and print your boarding pass at home for a direct flight from the Gold Coast?
Why isn’t online check in available for passengers travelling from Melbourne?
You can’t check in online if you have a connecting flight
I don’t have a connecting flight unless there’s something i’m not aware of. I’m flying straight to Singapore
Sorry about late answer if you don’t have a connecting flight only other stop on the online check in is if you book through an agent if that isn’t the case sorry I cannot see any reason for non online check in
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