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Scoot

Scoot

1.6 from 291 reviews

Reviews

1.6

291 reviews
5
(18)
4
(14)
3
(19)
2
(28)
1
(212)
  • Value for Money
    1.7 (57)
  • Transparency
    1.3 (49)
  • Seat Room
    1.9 (39)
  • Food
    1.7 (27)
  • In-Flight Service
    1.8 (33)
  • In-Flight Entertainment
    1.1 (16)
  • Wi-Fi
    1.2 (11)
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John L

John LPerth, WA

  • 7 reviews
  • 1 like

Thieves

published
Transparency
Value for Money
Seat Room
Food
DestinationPerth WA, Australia
ClassEconomy
Booking Through Airline
See all answers
DMC

DMC

  • 2 reviews

Canceled flights and no refunds - Avoid.

published
Transparency
Value for Money
Passion01

Passion01South East Queensland, QLD

Missing refund, no help from SCOOT same email from guest relations, bank requested info to put a trace on missing money.

published

$1076.96 refund missing. Asked scoot so many times to send me copies 4 deposits made to ANZ closed account even though they had new bank details but no luck. Angry

Transparency
Value for Money
DepartureGold Coast QLD, Australia
DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassEconomy
Booking Through Airline
See all answers
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Matt

MattGreater Melbourne (Outer), VIC

  • 3 reviews
  • 2 likes

Unable to travel out of Australia due to covid

published

My flight to Bangkok leaving Melbourne leaves on August 1 but due to covid we are unable to leave Australia. On scoots website there are no flights for my dates now but when i asked for a refund they tell me my flight is still active. They also told me to provide supporting documents about travel restrictions leaving Australia which i did but keep replying with a generic email! Biggest Scammers ever. Giving Singapore Airlines a Bad reputation!

Transparency
Value for Money
ClassEconomy
Booking Through Airline
See all answers
Jan B

Jan BPerth, WA

  • 4 reviews
  • 2 likes

A very rigid airline with refunds. Not good enough SCOOT!!

published
James

JamesAustralian Capital Territory

  • 16 reviews
  • 12 likes

Refund Received As Promised

published

I had a flight booked Singapore - Sydney for 10th June 2020 but of course cancelled due to Covid-19. Scoot sent me an option for a refund or credit voucher approx 6 weeks ago. I selected refund option and received a confirmation that refund could take up to 14 weeks which was fine. . Received an email from Scoot and Paypal today that my refund has been processed and should appear in my account 2-3 days time. Thank You Scoot, have flown with you for years and will continue to do so in the future.

Transparency
Value for Money
ClassEconomy
Booking Through Airline
See all answers

Thank you Scoot!

published

I was so happy to receive a full refund direct to my bank account for flights that could not be taken with Scoot due to Coronavirus. The process was also very straightforward, much easier than it was trying to sort out all other aspects of my cancelled trip. So thank you Scoot for getting this right at a time when I really do need the money.

Amrik

AmrikSydney

  • 3 reviews
  • 4 likes

wish Singapore airlines would stop code share with scoot

published

wish singapore airlines would stop code share with scoot.
Happy to pay the bit extra, than to deal with scoot staff. Worlds apart, any complaints they pretend to go through the process but nothing gets done

Transparency
Value for Money
Seat Room
Food
In-Flight Service
DepartureAmritsar, Punjab, India
DestinationSingapore
See all answers
Doris S

Doris SGold Coast

  • 3 reviews
  • 1 like

Absolute Scam - Would rate zero If I could

published

I booked a flight earlier this year and it got cancelled with no available options to reschedule. When asking for a refund, I did not even get the full amount I paid for and even then, the process took so long. Now I have to pay even more to book another ticket because they cannot reschedule the flight. It's an absolute scam.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureGold Coast QLD, Australia
DestinationSingapore
ClassEconomy
Booking Through Airline
See all answers
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ABCD

ABCDPerth, WA

  • 2 reviews
  • 3 likes

0 stars if possible - Scoot are absolutely useless to deal with

published
Transparency
Value for Money
ClassEconomy
Booking Third Party
See all answers
1 comment
ABCD
ABCD

Correction
Alliance company name should be "Value Alliance"

Bailey N.

Bailey N.

  • 4 reviews

Keeping money for a cancelled flight for months!

published
Transparency
Value for Money
DestinationBangkok, Thailand
ClassEconomy
Booking Through Airline
See all answers
ARPAPORN P.

ARPAPORN P.Sydney, NSW

  • Verified customer

Cheating airline! Do not choose them

published

They cancelled my flight with no refund! Do not try to contact Customer Service Number.. There is nobody reply..
Facebook page is running by robot , no real response. I will never fly with them again

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureSydney NSW, Australia
DestinationBangkok, Thailand
ClassEconomy
Booking Through Airline
See all answers
naresh k.

naresh k.Northeast, VIC

  • 2 reviews

These guys are bad

published

No refunds as they cancelled the flight timing except the voucher what if I hv no travel plans as corona virus is spreading but they forcefully want u to travel in voucher validity n u pay the difference too, they don't understand situations but I have wasted my money around $1600

Transparency
Value for Money
DepartureMelbourne VIC, Australia
DestinationAmritsar, Punjab, India
ClassEconomy
Booking Through Airline
See all answers
jaime.hill.37

jaime.hill.37Sydney, NSW

Left us stranded in Singapore and now no refund.

published
Transparency
Value for Money
Seat Room
In-Flight Service
DepartureSydney NSW, Australia
DestinationSingapore
ClassEconomy
Booking Through Airline
See all answers
raj

rajAustralian Capital Territory

Refund

published

Hi,
I have tried contacting scoot from Australia, I was on hold for nearly 2 hours- no answer. I have my flights booked for travel at the end of this month (March) and now can't travel because of COVID 19 pandemic. What about refunding my money that I paid
thanks

Transparency
Value for Money
DepartureAustralia
DestinationIndia
ClassEconomy
Booking Through Airline
See all answers
International Airlines

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What's going on Scoot?

published

I have flights booked to Athens depart June 2020 return Aug 2020.
Scoot emailed me saying I can change the flight dates.
I thought that was a good idea due to Carona virus, & tried to book the same flights/dates for next year.
Scoot have no flights available anytime in 2020 & 2021. All scoot call centre can tell me is wait for 2 months & maybe flights will become available.

Transparency
Value for Money
Seat Room
Wi-Fi
DepartureGold Coast QLD, Australia
DestinationAthens, Greece
ClassBusiness Class
Booking Through Airline
See all answers

Pathetic Client Experience

published

Only Pro is the low price - Everything else is an added extra - I booked a flight via SIngapore Air & Scoot re-scheduled it with 1 day transit @ Singapore . I requested for a refund & still waiting for a credit after 8 weeks . Such a shame . Highly recommend booking some other airline paying extra $ . Code sharing with Scoot is one of the worst decisions made by Singapore airlines in their history .

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationCoimbatore, Tamil Nadu, India
ClassEconomy
Booking Through Airline
See all answers
VRS

VRSGreater Melbourne (Metropolitan), VIC

No Refund and very bad customer service

published
Transparency
Value for Money
Seat Room
ClassEconomy
Booking Through Airline
See all answers

Over three months and yet to receive a refund

published

Fraud company. Avoid using it.
Scoot rescheduled my flight in Dec 2019. The new time didn't work for me so I chose the refund option. On Scoot's website, it says the refund will be due in 30 business days.
I rang them three times after i was supposed to receive the refund. Each time they promised it should arrive my account within two weeks.
Now it's over 3 months. I'm yet to receive the refund.
They wasted my time, lied to me and owe me interest on the refund.
Very frastruting!

Scoot did not inform me on time

published

There was a restriction on my travelling capacity, which was issued 4 days prior to my flight. The airline could have informed me, so I could take appropriate actions, but they didn't. They just offered a full refund at the airport, when checking in, for wasting my time and money.

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Questions & Answers

Dave

Daveasked

I've tried multiple times to check-in on-line but get an error message that I have to go to the counter. Why can't I check in to get my Boarding Pass?

1 answer
Blazia
Blazia

they want to weigh all of your bags first to make sure you're within their restrictions

Slaboday

Slabodayasked

Can you do web check-in and print your boarding pass at home for a direct flight from the Gold Coast?

No answers
velvetchick

velvetchickasked

Why isn’t online check in available for passengers travelling from Melbourne?

5 answers
Traveller W
Traveller W

You can’t check in online if you have a connecting flight

velvetchick
velvetchick

I don’t have a connecting flight unless there’s something i’m not aware of. I’m flying straight to Singapore

Traveller W
Traveller W

Sorry about late answer if you don’t have a connecting flight only other stop on the online check in is if you book through an agent if that isn’t the case sorry I cannot see any reason for non online check in

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