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Scoot

Scoot

1.6 from 295 reviews · View Statistics

Reviews

  • Value for Money
    1.7 (58)
  • Transparency
    1.3 (51)
  • Seat Room
    1.9 (40)
  • Food
    1.7 (28)
  • In-Flight Service
    1.8 (34)
  • In-Flight Entertainment
    1.1 (17)
  • Wi-Fi
    1.2 (12)
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DENISE

DENISESydney, NSW

No customer service, no refund, nil response to emails

published

Just posted a review on SCOOT facebook and within minutes it is taken down. Booked tickets 21 January 2020 and applied for a full monetary refund. I requested a form to complete to get a full refund into our bank account. Instead we are given a voucher which has now been extended for a further 24 months! I did not request this. I don't know what I'm doing tomorrow let alone 24 months down the track. Very rude, leave you on hold and then cut you off. Access to manage bookingsl online is hopeless. Many emails, phone calls to no avail. If they treated their customers better I would be more inclined to use them in future but I am not happy at all.

Transparency
Incentivised ReviewNo
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Geetha

GeethaGreater Melbourne (Metropolitan), VIC

Worst customer service

published

Worst customer service...actually they don’t know what is customer service..this airline not suitable for anyone they are very rough and rude.I won’t recommend this airlines,especially who caring babies..very worst airlines.

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Michele Misiewicz

Michele MisiewiczSydney, NSW

  • 15 reviews
  • 10 likes
  • Verified

COVID refunds - lies and more lies!

published
Incentivised ReviewNo
2 comments
Michele Misiewicz
Michele Misiewicz
Michele Misiewicz
Michele Misiewicz
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Disappointed

DisappointedPerth, WA

  • 3 reviews
  • 2 likes

Cheated, Bullied & Exploited

published
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John L

John LPerth, WA

  • 7 reviews
  • 2 likes

Thieves

published
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DMC

DMC

  • 2 reviews
  • 1 like

Canceled flights and no refunds - Avoid.

published
Value for Money
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Passion01

Passion01South East Queensland, QLD

Missing refund, no help from SCOOT same email from guest relations, bank requested info to put a trace on missing money.

published

$1076.96 refund missing. Asked scoot so many times to send me copies 4 deposits made to ANZ closed account even though they had new bank details but no luck. Angry

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Matt

MattGreater Melbourne (Outer), VIC

  • 3 reviews
  • 3 likes

Unable to travel out of Australia due to covid

published

My flight to Bangkok leaving Melbourne leaves on August 1 but due to covid we are unable to leave Australia. On scoots website there are no flights for my dates now but when i asked for a refund they tell me my flight is still active. They also told me to provide supporting documents about travel restrictions leaving Australia which i did but keep replying with a generic email! Biggest Scammers ever. Giving Singapore Airlines a Bad reputation!

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Jan B

Jan BPerth, WA

  • 4 reviews
  • 3 likes

A very rigid airline with refunds. Not good enough SCOOT!!

published
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James

JamesAustralian Capital Territory

  • 18 reviews
  • 15 likes

Refund Received As Promised

published

I had a flight booked Singapore - Sydney for 10th June 2020 but of course cancelled due to Covid-19. Scoot sent me an option for a refund or credit voucher approx 6 weeks ago. I selected refund option and received a confirmation that refund could take up to 14 weeks which was fine. . Received an email from Scoot and Paypal today that my refund has been processed and should appear in my account 2-3 days time. Thank You Scoot, have flown with you for years and will continue to do so in the future.

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Thank you Scoot!

published

I was so happy to receive a full refund direct to my bank account for flights that could not be taken with Scoot due to Coronavirus. The process was also very straightforward, much easier than it was trying to sort out all other aspects of my cancelled trip. So thank you Scoot for getting this right at a time when I really do need the money.

Incentivised ReviewNo
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Amrik

AmrikSydney

  • 3 reviews
  • 4 likes

wish Singapore airlines would stop code share with scoot

published

wish singapore airlines would stop code share with scoot.
Happy to pay the bit extra, than to deal with scoot staff. Worlds apart, any complaints they pretend to go through the process but nothing gets done

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Doris S

Doris SGold Coast

  • 3 reviews
  • 3 likes

Absolute Scam - Would rate zero If I could

published

I booked a flight earlier this year and it got cancelled with no available options to reschedule. When asking for a refund, I did not even get the full amount I paid for and even then, the process took so long. Now I have to pay even more to book another ticket because they cannot reschedule the flight. It's an absolute scam.

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ABCD

ABCDPerth, WA

  • 2 reviews
  • 4 likes

0 stars if possible - Scoot are absolutely useless to deal with

published
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1 comment
ABCD
ABCD

Correction
Alliance company name should be "Value Alliance"

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Bailey N.

Bailey N.

  • 4 reviews
  • 1 like

Keeping money for a cancelled flight for months!

published
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ARPAPORN P.

ARPAPORN P.Sydney, NSW

  • Verified

Cheating airline! Do not choose them

published

They cancelled my flight with no refund! Do not try to contact Customer Service Number.. There is nobody reply..
Facebook page is running by robot , no real response. I will never fly with them again

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naresh k.

naresh k.Northeast, VIC

  • 2 reviews
  • 1 like

These guys are bad

published

No refunds as they cancelled the flight timing except the voucher what if I hv no travel plans as corona virus is spreading but they forcefully want u to travel in voucher validity n u pay the difference too, they don't understand situations but I have wasted my money around $1600

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jaime.hill.37

jaime.hill.37Sydney, NSW

Left us stranded in Singapore and now no refund.

published
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raj

rajAustralian Capital Territory

Refund

published

Hi,
I have tried contacting scoot from Australia, I was on hold for nearly 2 hours- no answer. I have my flights booked for travel at the end of this month (March) and now can't travel because of COVID 19 pandemic. What about refunding my money that I paid
thanks

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What's going on Scoot?

published

I have flights booked to Athens depart June 2020 return Aug 2020.
Scoot emailed me saying I can change the flight dates.
I thought that was a good idea due to Carona virus, & tried to book the same flights/dates for next year.
Scoot have no flights available anytime in 2020 & 2021. All scoot call centre can tell me is wait for 2 months & maybe flights will become available.

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Page 1 of 15

Questions & Answers

Dave

Daveasked

I've tried multiple times to check-in on-line but get an error message that I have to go to the counter. Why can't I check in to get my Boarding Pass?

1 answer
Blazia
Blazia

they want to weigh all of your bags first to make sure you're within their restrictions

DKDC

DKDCasked

Can you do web check-in and print your boarding pass at home for a direct flight from the Gold Coast?

No answers
velvetchick

velvetchickasked

Why isn’t online check in available for passengers travelling from Melbourne?

5 answers
Traveller W
Traveller W

You can’t check in online if you have a connecting flight

velvetchick
velvetchick

I don’t have a connecting flight unless there’s something i’m not aware of. I’m flying straight to Singapore

Traveller W
Traveller W

Sorry about late answer if you don’t have a connecting flight only other stop on the online check in is if you book through an agent if that isn’t the case sorry I cannot see any reason for non online check in

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