My husband and I flew from Phuket to Singapore on Sunday 23rd June.
While waiting for our flight the weather was extremely wet.
My question and complaint is "where did you store my luggage before the flight??
When we arrived in Singapore my suitcase was wet but the most upsetting thing was that everything inside was soaked, dye had run from some clothing which I had to then throw out.
We've travelled with Silk before and not had issues, but will seriously give thought before travelling with you again.
By the way, my husband's suitcase was dry and we booked in together.
- Verified customer
An off shoot of Singapore airlines, however the aircraft are not as comfortable as the main fleet. Hard seats and the food options not the same standard as main carrier. However the in-flight staff are excellent and make the choice of silk air well worthwhile.
Never fly Silk, we won't be doing so again.
My wife and I are very frequent travelers abroad. We've done three round world trips and numbers of direct flights. We held a Kris-flier membership so always favoured Singapore Airlines and their partner, Silk Air.
We have used Silk Air three times travelling to Siam Reap, Cambodia from Singapore, return, and twice to Vietnam, from Singapore return, so ten flights. Each time we traveled with them, some weeks before I would order a vegan or vegetarian meal, whatever was on offer. The first time I was told that no-one had ordered special meals, a...
Rude Staff at checkin
First of all I have never experienced any problems with silk air,but my wife and I had a flight from cebu to singapore last night.
I'm flying on Aust passport,my wife still using Filipino passport due to the fact she's not Aust citizen yet.
The two girls on checkin..treating her like she's a criminal, due yo the fact they can't read or something, her visa was up to date, clearly they could not READ.
DISGRACEFUL AND DISRESPECTFUL.not the people I would have working in my business.
Suitcase Replacement Excellent
Our suitcase was damaged upon arrival into Danang on 16th Narch, I reported the suitcase as damaged to SilkAir baggage department. The staff member was very efficient.
Silkair arrived at my Hotel tonite at 6:30 pm but unfortunately we were out celebrating my wife's birthday.
We returned to find 2 gentlemen waiting fir our approval of the brand new suit case, Thank you SILKAIR your attention to service of your customers is second to no . We are delighted.
Toucan Print Pty Ltd.
- Verified customer
Mediocre Experience SIN- CNS
The only airline to fly direct SIN- CNS I thought I would save myself 4 hours rather than fly via BNE. The sector the longest currently in Silk Air,s schedule at 7.5 hours overnight is at best uncomfortable, leg room is poor, no IFE, 2 toilets for a full 737 is a challenge and the state of cleanliness reflects this. Clearly the route is not a favorite amongst the crew and the lack enthusiasm and service in general was obvious. Meals were average. This is my second flight on the same sectors and in future I will be accepting the time penalty and fly with big brother Singapore Airlines out of BNE for a far superior flight.
a good airline let down by dirty seats
Common Silk Air, you do everything a regional airline should, good pilots great crew good prices BUT but your economy seats are filthy!!!. Show some respect to your clientele. There has to be a fix to this issue. Go see Volkswagen their cloth car seats are wipe clean.
Silk Air flight (Singapore - Kochi)
After the flight - Leg pain was unbearable due to Silkair's dirty congested seats !! If you are planning to fly Silkair flight, then start praying for not having someone with cold and cough behind you because you can feel them coughing and sneezing right into your shoulders. Horrible... I doubt if these flights are allowed to do crazy modifications like cars.. Common sense cannot explain why the hell seats are so close.
Service - The staffs are decent and you can see them running around and struggling to catch-up with the crowd's needs.
Verdict - Never Again (even if you offer a free flight).
Budget in more ways than one
Silk Air is Singapore Airline's LOCAL Budget carrier in SE Asia. I flew it regularly between Singapore and Balikpapan.
Food is really bad. Many people, including me, complained of food poisoning after eat Silk Air food.
Airline is so cheap you have to watch SILENT movies because they won't supply headphones.
On one flight the plane literally broke down on the runway, and they couldn't restart, and had to send the power truck out.
It was them or Garuda
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