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Silk Air

Silk Air

2.6 from 10 reviews

Reviews

2.6

10 reviews
5
(1)
4
(1)
3
(3)
2
(3)
1
(2)
  • Value for Money
    3.5 (2)
  • Seat Room
    4.0 (3)
  • Food
    3.0 (3)
  • In-Flight Service
    3.7 (3)
  • In-Flight Entertainment
    2.0 (2)
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Gaylene P.

Gaylene P.Metropolitan Adelaide, SA

Disappointed

published

My husband and I flew from Phuket to Singapore on Sunday 23rd June.
While waiting for our flight the weather was extremely wet.
My question and complaint is "where did you store my luggage before the flight??
When we arrived in Singapore my suitcase was wet but the most upsetting thing was that everything inside was soaked, dye had run from some clothing which I had to then throw out.
We've travelled with Silk before and not had issues, but will seriously give thought before travelling with you again.
By the way, my husband's suitcase was dry and we booked in together.

Seat Room
Food
In-Flight Service
DestinationSingapore
ClassEconomy
Booking Third Party
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Clint B

Clint BQueensland

  • 33 reviews
  • 17 likes
  • Verified customer

Good service

published

An off shoot of Singapore airlines, however the aircraft are not as comfortable as the main fleet. Hard seats and the food options not the same standard as main carrier. However the in-flight staff are excellent and make the choice of silk air well worthwhile.

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
Booking Third Party
See all answers
Keith2

Keith2Adelaide

  • 41 reviews
  • 52 likes

Never fly Silk, we won't be doing so again.

published
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
Booking Through Airline
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Daz

DazPerth, WA

  • 4 reviews
  • 2 likes

Rude Staff at checkin

published

First of all I have never experienced any problems with silk air,but my wife and I had a flight from cebu to singapore last night.
I'm flying on Aust passport,my wife still using Filipino passport due to the fact she's not Aust citizen yet.
The two girls on checkin..treating her like she's a criminal, due yo the fact they can't read or something, her visa was up to date, clearly they could not READ.
DISGRACEFUL AND DISRESPECTFUL.not the people I would have working in my business.

Joe

JoePerth, WA

  • 4 reviews
  • 5 likes

Suitcase Replacement Excellent

published

Our suitcase was damaged upon arrival into Danang on 16th Narch, I reported the suitcase as damaged to SilkAir baggage department. The staff member was very efficient.
Silkair arrived at my Hotel tonite at 6:30 pm but unfortunately we were out celebrating my wife's birthday.
We returned to find 2 gentlemen waiting fir our approval of the brand new suit case, Thank you SILKAIR your attention to service of your customers is second to no . We are delighted.
Thank you
Kind regards
Joseph Donaldson
Company Director
Toucan Print Pty Ltd.

Feliks Perera

Feliks Perera

  • 5 reviews
  • 2 likes
  • Verified customer

Excellent service

published

The return flight from Singapore to Phuket was very comfortable, the cabin Crew pleasant and very helpful, the inflight service and food was excellent. A comfortable journey and value for money and

Gary

GaryFar North Queensland, QLD

  • 6 reviews
  • 1 like
  • Verified customer

Mediocre Experience SIN- CNS

published

The only airline to fly direct SIN- CNS I thought I would save myself 4 hours rather than fly via BNE. The sector the longest currently in Silk Air,s schedule at 7.5 hours overnight is at best uncomfortable, leg room is poor, no IFE, 2 toilets for a full 737 is a challenge and the state of cleanliness reflects this. Clearly the route is not a favorite amongst the crew and the lack enthusiasm and service in general was obvious. Meals were average. This is my second flight on the same sectors and in future I will be accepting the time penalty and fly with big brother Singapore Airlines out of BNE for a far superior flight.

Andrewjag

Andrewjag

  • 6 reviews
  • 6 likes

a good airline let down by dirty seats

published

Common Silk Air, you do everything a regional airline should, good pilots great crew good prices BUT but your economy seats are filthy!!!. Show some respect to your clientele. There has to be a fix to this issue. Go see Volkswagen their cloth car seats are wipe clean.

886648

886648SA

  • 9 reviews
  • 15 likes

Silk Air flight (Singapore - Kochi)

published

After the flight - Leg pain was unbearable due to Silkair's dirty congested seats !! If you are planning to fly Silkair flight, then start praying for not having someone with cold and cough behind you because you can feel them coughing and sneezing right into your shoulders. Horrible... I doubt if these flights are allowed to do crazy modifications like cars.. Common sense cannot explain why the hell seats are so close.

Service - The staffs are decent and you can see them running around and struggling to catch-up with the crowd's needs.

Verdict - Never Again (even if you offer a free flight).

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Big D

Big DPerth

  • 78 reviews
  • 85 likes

Budget in more ways than one

published

Silk Air is Singapore Airline's LOCAL Budget carrier in SE Asia. I flew it regularly between Singapore and Balikpapan.
Food is really bad. Many people, including me, complained of food poisoning after eat Silk Air food.
Airline is so cheap you have to watch SILENT movies because they won't supply headphones.
On one flight the plane literally broke down on the runway, and they couldn't restart, and had to send the power truck out.
It was them or Garuda
TOO Cheap

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