Still waiting for my refund 5 months later
My business class flight was cancelled due to Covid. Singapore airlines claim my refund it is in progress. Dreadful service. Every time we call them a different reason for the delay is given.
I will never fly with them again.
Hopeless Refund Process
Have flown a lot with Singapore Airlines. Booked and paid 2 February 2020 Business Class SYD MAN return for myself and wife to fly out on 31 August. Lodged refund request on 24 June per Singapore instructions. Told later that refund approved on 11 August and would take 4 to 6 weeks to process. After many calls to so called local office Customer Contact Centre Sydney (actually in India) wrote to Singapore using their site. Response was that could take 12 to 16 weeks from date of initial lodging. Many further calls to so called Sydney offic...e garnered no result. Then on 27 a payment of $8,124 was directed to us by PayPal. That represented half the fare that was originally paid in one total aount. PayPal notice indicated it was a refund for 1 passenger, the wife. Further follow up with local centre has provided no clarity and promised return calls have not been recieved. Yesterday wrote agan to Singapore. Overall the whole seroies of events is unsatisfactory. Is PayPal to blame? I do not know but five deposits onholiday lettings in the UK came to my account via PayPal in a few days after the owners agreed to the refunds. The many previous flights with Singapore have all gone without a hitch and were enjoyable. This refund fiasco will be in our minds when preparing for next trip.
Very slow response to refund request but good result
With Covid having such a devastating effect on airlines all over the world one could expect troubles when requesting booking changes, cancellations and refunds. My experience with Singapore Airlines has been mixed - they have been very difficult to reach and get meaningful communications out of, they have also been slow in processing requests. But at the end of the day they have honoured my request for refund after we decided it was not worth postponing flights every 6 months. So despite the long wait and frustrations they have done well. This is more than I can say for Qantas who have been far worse than I expected.
Singapore Airlines refund for cancelled flight taking months and months
Singapore cancelled my business class flight due to COVID in August. Travel was not possible in any case. 4 months later still waiting for refund. Singapore claim that PayPal takes longer as it must be processed manually. The airline seems determined to drive business away.
Still Waiting For A Refund 7 Months Later! Poor Customer Service
Has flights booked for 21 March 2020, which were canceled by Singapore Airlines due to COVID. Requested a refund... 7 months later and 20+ calls to Singapore Airlines and I still don't have my $1786 back. Their staff have no idea what's going on. Some tell me my refund was processed on 10 August 2020, whist others tell me it will be done, 'shortly' and they are waiting for a 'transaction ID'. Keep being told it takes 16 weeks to refund the money to PayPal and I should contact PayPal and my bank... A further 2 hours on the phone to be told by Pa...yPal that Singapore have NOT refunded any money AND that PayPal's refund processing time is 3 days! Clearly Singapore Airlines are just keeping people's money and lying. Extremely poor customer service. May as well shut their call centre down. Will never book flights through them again!!
Like so many others we are still waiting on a refund 6 months after they cancelled our flights due to Covid!! The customer service team drive you insane with their inability to help or provide any answers or time frames. Their excuse is because we paid via paypal it takes longer!? Would never use them again and it is criminal that they say they are offering refunds when clearly they are not.
- Verified customer
Terrible customer service re refund request
We booked a ticket through a travel agent before COVID started but due to COVID we decided to cancelled the trip. So back in Jan this year I sent an email to Singapore Airlines asking if we can get a refund if we cancel the flight. Then they replied saying we can cancel without a cancellation fee and asked if we would like to proceed with it. I was very happy and provided what they asked for and they confirmed in an email that the refund request has been submitted and I should see the refund in 3-4 weeks. After that I waited for 8 months but st...ill haven’t seen the refund and every time I asked for the update I was told it’s still being processed. Recently I lodged a complaint on their website and they came back saying my refund request hasn’t been submitted because my ticket was booked with the travel agent and I will have to submit it through them?!!! This is really ridiculous as they didn’t tell me from the beginning and kept me waiting 8 months for nothing!!! That’s the worst customer service I’ve ever experienced and I’m really disappointed how they handled my case!
- Verified customer
Be Careful of the 14 days mandatory stay at the origin of your flight route when booking a flight at Singapore Airlines
Update 5 October 2020
SIA Contacted me today and they will process a full refund to my tickets. I have modified the title, so everyone should be careful of the route restrictions when booking at SIA.
I have booked a flight through the Singapore Airlines website after reading about all the restrictions for boarding to their flights and I made myself aware of all these details.
The booking was made in a business class for my fami...
Poor Singapore Airlines
Singapore Airlines were always by preferred airline of choice pre COVID-19. This won’t be the case anymore. The deceitful actions they took to try and avoid refunding my airfares, and the fact that I was forced to go through dispute with our bank to force their arm.
Singapore Airlines will now need to provide competitive flight prices moving forward and fight with all other airlines to get my business. I hope it was worth all the pain you put your customers through.
Extremely Unethical Airline
I purchased my tickets in Sep 2019 for a flight in late Mar 2020. However the flight was cancelled by the airline due COVID-19. I applied for a refund in early Apr when the airline changed its policy to refund instead of flight credits. It is now Sep 2020 and I have yet to see my refund despite numerous emails assuring me that my refund is being processed over the last 6 weeks. They have now completely stopped responding to my emails. I would suggest anyone residing in Australia in a similar predicament to register their interest for class acti...on against this unethical airline. A search on Google should direct you to the relevant practice. SIA is essentially using their customers' monies as bridging loans to tide over their cashflow. They probably worked out actions against them (if any) would be cheaper than taking out a loan. So disappointing to see a 'reputable' airline like SIA behaving like a used car dealer.
Still waiting a refund
I booked a trip to the UK from Cairns almost 12 months ago. Covid 19 resulted in my 12 May flight being cancelled. We are now approaching September and no sign of a refund. Numerous phone calls, very polite but still not been paid. Other airlines have refunded in full in much shorter time frame.
Please do not support this airline.
Unacceptable refund delay, extremely disappointing
been waiting over 4 months for a refund due to covid cancellations. Its extremely difficult to contact the airline, and each time I have spoken to them they fob me off and say a refund will be provided. I have now taken to emailing them and the latest excuse was that it was a PayPal processing delay and they appreciate my patience. There is no patience here - the whole situation is extremely stressful.
My ticket was purchased in Aug 2019 for travel at the start of April 2020.
Appalling customer service and i will never give my business to t...
I’ve been fortunate enough to fly business class to London a couple of times (for work) in the past year and have been extremely happy with this airline. The flight attendants are extremely welcoming and pleasant. The planes are noticeably cleaner than other airlines. The inflight service offers a lot of choice and there are plenty of meal options, which can be selected prior to check in.
I have no complaints with this airline and the genuine warmth of staff stands out to me.
- Verified customer
Terrible. Never fly again with Singapore.
Was charged $500AUD for 7 kg excess baggage. Connecting flight scoot. And then Singapore. Charged both times. No food or entertainment on scoot. I will never fly again with them.
Received a refund due to covid-19 for return flight not taken ..restored my faith in Singapore airlines
I finally received a refund but did not agree with not allowing transit via changi airport when dubai had no issues however happy that they came through with a refund in the end
I love SIA and wouldn't fly anyone else
Recently I have an extremely unpleasant experience with the online travel agent (Direct Flights) I booked through, trying to reschedule my flight to March 2021, they had ignored my emails and provided the worst possible experience, I reached out to SIA and was initially told there was nothing that could be done however after a second plea to SIA I feel SIA went above and beyond and acted swiftly and outside of normal protocol to issue my new ticket
I would sincerely like to thank SIA for stepping in to assist, this is exactly why I choose to fly with SIA and remain a loyal supporter.
Thank you very much SIA and I can't wait to take to the sky with you again soon.
The best international airline I’ve flown and I’ve flown many
We recently were unfortunate travellers during Covid 19 flight cancellations and airport transit restrictions while overseas visiting family. Despite the enormous stress and anxiety at the time in trying to get through to Singapore Airlines by phone (Lines were jammed with thousands of calls I believe) while overseas to see when and how we could return home, we subsequently made it home and the follow up since then by the airline has been excellent despite the huge stress they must also be under. I am very happy with the assistance they offered and will continue to choose them as my international airline of choice.
Long wait for our refund
Be wary - still waiting for refund after 2 months.
We have been waiting over 2 months for a refund of our flights from Perth to India. We have managed to get through to Singapore airlines 3 or 4 times by phone and each time they have told us they will escalate our refund claim. And we are STILL WAITING. It is almost impossible to get hold of them. They don’t care. They have been holding our money since December and we want it back. We won’t be booking with Singapore Airlines again after this experience.
Joke of a company.
We booked flights valued at $4000+ on 26th April 2019 for flights in March 2020. Our flights were cancelled by the airline and as of the 5th June 2020 we cannot get anywhere with Singapore airlines or Wotif who we mistakenly booked through. They blame each other and will not speak to each other, shifting blame constantly as to who is not authorising our refund. An absolute joke of 2 companies- none taking responsibility. Will not use either ever again and advise anyone looking to book flights to read reviews. We have been left with no choice but to commence legal action as all other avenues have been exhausted.
Questions & Answers
Fare deals : you get the email with the special fare deals to Singapore (from$751) you try to book on the dates like this ones :
Outbound Travel Period 17 February 2020 - 26 March 2020
20 April 2020 - 18 June 2020
13 July 2020 - 18 September 2020
05 October 2020 - 30 November 2020
The $751 fare is not available any of this days , the closest is $753 , once you click on that fare , by magic , it becomes over $900 !
What a joke !
The 18.08.19 leave Brisbane to Athens. How can I reserve my flight seats Brisbane-Singapore-Munich-Athens
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