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Singapore Airlines

Singapore Airlines

2.6 from 496 reviews · View Statistics
See the Best International Airlines in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    1.9 (130)
  • Transparency
    1.9 (123)
  • Seat Room
    2.7 (73)
  • Food
    2.4 (68)
  • In-Flight Service
    2.7 (70)
  • In-Flight Entertainment
    3.0 (62)
  • Wi-Fi
    2.0 (29)
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Veronica
Veronica
  • 2 reviews

Shocked at their lack of care and service - once a stellar airline!!

published
Value for Money
1/5
Transparency
1/5
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Ian and Ryan
Ian and RyanPerth, WA

Worse experience ever

published
Value for Money
1/5
Transparency
1/5
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What's going on with Singpore airline???

published

Booked early April from Perth to Seoul leaving early Sep. I got an email the other day to accept their changed schedule(without reason) which would stopover at Changi airport 9 hours instead of my original booked 90 minutes . I couldn't but change my schedule paying extra 85 dollars. I've never had this kind of experience last 20 years with SIN. Something's happening Inside.

Incentivised Review No
DeparturePerth WA, Australia
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Lolita
LolitaPerth, WA
  • 2 reviews
  • 1 like

Disappointed

published

Booked as early as april for our flight on sept so i can choose the flight that is convenient to us.Last week I received an email that our flight has been change for a longer lay over. From original 2 hrs to 7:30hrs. Next flight from 1hr to 11:30.I am so disappointed

Transparency
1/5
Incentivised Review No
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Insane policy

published

Tried to cancel a flight and was forced to reshudel it by pressure. Then I called to cancel and they stated I had to pay them to cancel! It was a 3000 flight and I was happy to not have a refund but to ask me to pay them to cancel was crazy! needless to say I am still booked on that flight and will not be attending.

Incentivised Review No
DepartureMelbourne VIC, Australia
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Thomas Ireland
Thomas IrelandHunter Region, NSW
  • 3 reviews
  • 2 likes

No communication

published

Booked ticket to Sei Lanka with option for making multiple changes. This cannot be done on Singapore airlines site. One has to ring Manila After long waits nothing resolved. Why cannot I manage my own booking?

Incentivised Review No
DestinationColombo, Sri Lanka
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pavitra v.
pavitra v.South East Queensland, QLD

Great ground staff

published

Ground staff at Mumbai airport simply fabulous. Suraj, Avni and Dipesh I can’t thank you enough for helping out this struggling mother with a baby. With a senior citizen and baby I was hassled but they did every bit to help me out.

Value for Money
3/5
Transparency
3/5
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Poor Premium Economy

published

London to Sydney..Premium Economy...the seats were OK ..not the level of comfort I expected in the price..The service was the same as economy..same meals same amount of drinks offered. No hot towels no pre dinner drinks ...frozen bread roll ..no butter or jam no cheese ..rock hard noodles...pizza melted into cardboard completely inedible.
I had an upset stomach for 2 days on landing.....Singapore Airlines living on pre covid reviews....On a positive the flight itself was good ..on time and luggage was awaiting pick up ..but food and service was just not there ..sadly

Seat Room
2/5
Food
1/5
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Manish
ManishGreater Melbourne (Inner), VIC
  • Verified

Pathetic Service

published
Value for Money
1/5
Transparency
1/5
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Lost luggage

published

Whole experience has been tainted by my missing luggage and the non existent customer service to follow this up just automated email at 3:08 pm each day saying they are working hard to locate them

Value for Money
1/5
Transparency
1/5
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Bernard
BernardSouth East Queensland, QLD

Disgusting costumer service by Navjot Kaur in Delhi

published

Flew from Delhi on 8th June morning appalling disregard for customer service and disgusting behaviour of Navjot the ground staff. She gives enough bad name to the airline for reputational damage.

Incentivised Review No
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Alun
AlunSouth East Queensland, QLD
  • 3 reviews
  • 1 like

Nobody ever returns calls

published

Booked and paid for flights in March to South Africa and staying 3 nights in Singapore , tried numerous phonecalls and five emails to speak to someone about joining Krisflyer , still no response .
Promises to ring back never happen .
This is not the Singapore Airlines I knew before 2019 .
Appaling customer service !

Value for Money
1/5
Transparency
1/5
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Budgie
BudgiePerth, WA
  • 5 reviews
  • 4 likes

Unable to rate Customer Service because it no longer exists

published

Long haul flight Per/Sin/Lhr flight comfortable in premium seat on the London leg. Advised on landing that suitcase didn’t make it, filed a missing report. sometimes you can contact dnata but don’t expect any progress, 9 days later after exhausting all avenues of trying to contact anyone and being sent on a useless loop to nowhere I’d given up on the bag and just needed a claim form , again it’s a hopeless task of getting any support, response or a bag If you chose this airline it may be wise to reconsider your options, just be aware there is absolutely no customer support if anything changes or doesn’t go to plan. It’s kind of sad to see what was once a premier airline turn into a two bit operation.

Value for Money
1/5
Transparency
1/5
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Ken
KenWheatbelt, WA
  • Verified

refund never received

published

My flight with Singapore airline was cancelled by them. So I have lodged refund request in 3rd March. I still haven’t received a refund at the end of May. So I called customer service centre and spoke to a male personnel. He told me that I would receive update e mail. After 2 weeks I still haven’t heard anything from Singapore airline. So I called customer service again and spoke to a female personnel. She told me that she would called me in 2 days. I haven’t heard anything from Singapore airline. I wonder if I ever going to get refund from them.

Incentivised Review No
ClassEconomy
Booking Through Airline
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Cath
CathVictoria

Do not give you what you pay for!

published
Value for Money
1/5
Transparency
1/5
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Questions & Answers

Curious M.
Curious M.asked

Why can’t I find in news emergency landing of Singapore airline on 7 May 2022 . The flight was from Kathmandu to Singapore and it was the most chaotic and panic moment!

No answers
Nardo
Nardoasked

Is there any chance of getting customer service from Singapore Airlines? It's beyond a joke being unable to contact an International Airline... I think we all should join to initiate a class action for compensation... Really over them...

No answers
Alex
Alexasked

Fare deals : you get the email with the special fare deals to Singapore (from$751) you try to book on the dates like this ones :
Outbound Travel Period 17 February 2020 - 26 March 2020
20 April 2020 - 18 June 2020
13 July 2020 - 18 September 2020
05 October 2020 - 30 November 2020

The $751 fare is not available any of this days , the closest is $753 , once you click on that fare , by magic , it becomes over $900 !
What a joke !

No answers
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