Singapore Airlines
827 reviews
We flew return from Sydney to Hanoi with a stop over in Singapore. The plane was very clean. The meals served were five start and delicious. The staff were professional and kind. The flight was smooth and ran on time. We were a few minutes late leaving Hanoi on our return but that was due to service maintenance and the pilot made up the time with no problems. I will always fly Singapore any chance I can get. Show details
A frustrating ground experience that ruined the beginning of our flight to Melbourne. While SIA's onboard service remains outstanding, the Changi check-in staff lacked basic customer empathy. We were traveling with a highly expensive, certified medical device well within our cabin size limits. Instead of assisting us, the ground crew and their… Read more
supervisor power-tripped over its "bulkiness," showing total disregard for the safety of a fragile, high-value item by demanding it go under the plane. After being forced to repack it just to get past them, we boarded with zero issues from the gate crew. SIA needs to train their ground team on flexibility and how to handle passengers with specialized medical equipment
I fly extensively for work and leisure and occasionally bags get damaged, but whether it’s united airlines or virgin or Etihad, they always make it right and it’s just one of those things when you travel regularly. Last week I flew to Florida and my managers case arrived damaged and it was a simple replacement. We let Singapore airlines know… Read more
that’s our bags arrived damaged, with a wheel ripped off, handles ripped off the case, every zipper ripped off and the bottom part hanging off, supplied photos and was told it was ‘normal wear and tear’. They told us to claim on our insurance. It absolutely wasn’t ’normal wear and tear’. We will fly with another carrier and won’t support Singapore Airlines again.
Reviews with attachments
A350-900 Medium Hall - BEST SEAT IN THE HOUSE In addition to the Long Haul and Ultra Long Haul versions, Singapore Airlines operates a medium hall version of the A350 and this is by far my favourite. The reason is the Business Class seat design. Like their 787 fleet, the A350-900 Medium Hall offers the choice of either a left or right-hand side… Read more
consol. The seat configuration is 1-2-1 staggered. Each seat has direct aisle access but for single seats with extra privacy choose A or K - 12, 15, 17, or 20.
What makes the seats on the A350-900 Medium Hall so great is they can be converted from upright to a fully flatbed (and everything in between) with the push of a button.
Unlike the other A350’s and 777’s with the crazy ‘flip’ seats that forces you to sleep in a strange and uncomfortable angle.
Regardless of where you sit, the seat offers a curved privacy wing with built in angle light options for reading. The 18″ screen provides access to the KrisWorld system which is loaded with new-release movies, TV box seats, games and audio. You can control it by touchscreen or use the remote which makes it easier to control the system while lying down.
There is an AC power point and two high-speed USB charging ports in the console plus Business Class passengers can enjoy free Wi-Fi.
There’s a blanket, large pillow, pair of slippers, eyeshades and a bottle of water at each seat. However, your unlikely to find an amenity kit, but these are available on demand.
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For the benefit of the Disability assistance clients I write this google review. I booked the extended legs room seat for the Singapore Airlines Economy class which will leave Hong Kong on Tuesday 24 March 2026 at 14.10 hrs. * I called Singapore Airlines HK on Friday 20 March 2026 at 14.09 hrs to requested my seat from HK back to Melbourne on 24… Read more
March 2026 to be upgraded to Business Class & I was told no vacancies. The staff told me to ask this request on the date of departure at the the Singapore Counter HK airport on 24 March 2026. My friends and I , 4 persons went to the Singapore Airlines Counter at around 10.30 am and asked the staff about upgrade to business class. I also presented a medical certificate from my Doctor who stated that " --- Ms Choi has recovered from the upper legs fixation operations - The bone healing well but she suffers chronic pain inher legs arms and hands. Weakness in both legs. The pains are under control with medications. --- She is medical fit for international travel from 19/02/2027. She needs her 4 wheels walker with her all the time to avoid fall risk. Ms Choi will require a wheelchair assistance at the airport and safety assistance in the aircraft ". The staff told me on 24 March 2026 at around 10.30 am at the Singapore Airlines Counter that I was not allowed to upgrade to business class on the day for the flights departure from Hong Kong to Singapore at 14.10hrs & Singapore to Melbourne at 21.50 hrs on 24 March to arrive Melbourne at 08.15 hrs on 25 March 2026. I was not allow to take the 4 Wheels walker into the aircraft with me. I was only allowed to take a walking stick with me by my side for safety. The staff at the counter refused to take my medical certificate as he said that was no need! The worst experience was from Singapore Airlines flight no. SQ 227 which departed Singapore to Mel. on Tues. 24 March 2026 at 21.50 hrs - They gave me the seat no. 41 A which is window seat which I need to walk a long distance to the toilet. The aircraft staff not allowed me to keep the walking sticks by my side. He put it into the top cupboard without my consent!!! 41 A seat next to the window was hard to walk out to toilet with my painful legs Without a walking stick! I pressed the staff called bell. It took a very long time for the staff to respond!!! Problems 2. The baby who was with parents on seat Nos closed to 41 A or 41 B was crying non stop from 9.50 pm to2.45 am. --- Then I went to check on the business class cabin. There were few Empty seats in business class. Then I was sitting down there for few minutes. The aircraft staff Mag and Chia told me to leave the business class. I promised to give them money to upgrade to business class but they refused!!! I left the business Class seat in tears!!! It was very bad experience. Photos of empty seats in business class attached
I will never fly Singapore Airlines ever again. I flew Business Class, and they damaged my bag and refused to pay for it. Show details
Flying to Milan from Australia for 2 months travelling Europe, 1 of our bags didn't make it to this day. (SEPTEMBER 2025) Show details
SINGAPORE AIRLINES FIRST CLASS SUITES - TRUE FLYING LUXURY OR MARKETING HYPE? Available exclusively on their A380 fleet, Singapore Airlines Suites offer a personal sanctuary in the sky. The cost is around $8000 from Singapore to Sydney, and for this you get a room with a separate leather recliner chair as well as a bed. According to the airline,… Read more
you can savour gourmet meals by world-renowned chefs paired with fine wines and champagne.
So, it’s fair to say I was almost beside myself with excitement when I was handed my SIA Suites boarding pass. Here’s how it went:
1. Singapore Airlines Promises a Seat that Revolves Around You - They weren’t wrong when they said the seat revolves. That's because my chair wasn’t properly secured to the floor of the cabin so with every jolt of the aircraft, the chair wobbled. It was so bad, I had to move.
2. They Say 'Let Your Fingers to the Talking" - By this, they are referring to the computer tablet that comes with each suite and allows you to control the entertainment sytem. However it took the crew around 10 attempts to finally get the handheld wireless tablet to release from the stand.
3. Your Own Private Space - My conversation with the passenger seated in the suite opposite was cut short when the crew just closed the door without saying a word. After that, I lost count of how often a member of the crew would open without warning.
4. Fine Dining, Refined - Sadly that was a case of over promise and underdeliver. Had I not eaten in the lounge before the flight, I would have been so hungry I may have taken a bite out of the sheets. The menu was limited, with no mention of dine-on-demand.
On the plus side - I must say that the Lalique amenities bag was a beautiful touch and the 50ml men's fragrance inside has become an instant favourite.
Furthermore, as you would expect from Singapore Airlines, the crew were outstanding and did their very best to overcome the challenges. However, I came away with the view the product is all hype.
Singapore airlines boasts that they offer student discounts of up to 10% on some flights with additional privileges including 10kg more bags. BUT BE CAREFUL! I compared multiple flights from different destinations and end points in the Economy Flexi category. For the majority of these flights, it was cheaper to book a regular flight. there was no… Read more
student discount. In fact the prices were up to $100 more than regular flight costs. Now, you may say this is OK for getting an extra 10kg of luggage which is probably true...but why not offer cheaper luggage process instead of saying 10% off flights and a FREE extra 10kg of luggage when this is a visible lie? Just be careful when you are booking your students flight not to fall into this trap of only looking at the student prices. Always check with the comparable regular prices if you don't need the extra 40kg. Shame on you Singapore Airlines for being deceitful.
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It’s a matter of principle. How can it possibly be acceptable, let alone reasonable for an organisation of this scale to simply sweep a systemic issue under the rug rather than take responsibility and properly investigate the cause? The error originated from their own systems, yet somehow we are expected to bear the cost. That is not just… Read more
unacceptable, it’s outrageous. What’s even more laughable is the attempt to dress this up as a “courtesy” by waiving cancellation fees, as if we should be grateful for being spared a penalty caused entirely by their own failure. This isn’t a favour; it’s the bare minimum. The fact that this is the extent of their response only further highlights a complete disregard for accountability and customer fairness.
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Flying from Sydney to London and back in premium economy which I have done many times before. Nowhere near as good as the used to be and the food is awful. Tough tasteless beef. I think Qatar and Emirates are much better. Show details
Latest follow-ups
Used to be one of the best airlines in terms of service. Sadly, the last 2 flights from Sydney to Singapore have not been smooth. Long check in queues despite checking in in line. Boarding is disorganised and late!! Show details
Follow-up · Flight from Singapore to Sydney end November 2025. Older plane, so seats not very comfortable. Excellent service from crew but food, especially the snack was not good.
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Singapore Airlines are deficient, uncaring and lacking in process when refunds are owing on cancelled flights. I will never book a flight with this airline again. They insist that a refund will take UP TO six weeks. Then when the six weeks has… Read more
passed, the money is still not transferred back into the bank account. Then they promise to do so, but it does not happen. My case: Full business class fare, refundable, $7,000 worth. When I needed to cancel my flight, I found it could not be achieved online, that I had to speak to a representative (four months out from the flight). I called and was told somebody would contact me within 48 hours to confirm payment details, but that the refund might take up to six weeks. This was on 27th September. Nobody contacted me. After one week, I called the airline again and was assured that the matter was escalated and that I would be contacted quickly. This did not happen. When the six weeks had passed, I contacted the airline again. They told me there were no details of my previous requests on my file, but could be assured that an email containing details of the refund would be forwarded to me within one hour. This did not happen. I was eventually called by somebody in the airline to confirm payment details for another smaller amount that had been charged to a card no longer in use. They explained the process to obtain this refund (a minor amount). When I asked them about the other $7,000 payment, they assured me that this would be actioned. Another four days have passed. The refund has not been processed. I went on to chat again yesterday with a live agent who assured me that this was in process but might still take up to six weeks from now. What? This agent said that the request for refund was made on 8th November! No, it was made on 27th September. I requested a callback from the ‘relevant team’. The agent said he would pass this on and somebody would call me ‘if possible’. Nobody called. Singapore Airlines has consistently over-promised and under-delivered. In fact, they have not delivered at all. A refund should not take ‘up to six weeks’. If it does take six weeks, then it certainly should not go past that. This is a dereliction of duty to their customers. I am angry and upset at my treatment by this airline. I will not book a flight with them again.
Follow-up · Since writing this review and also emailing the CEO of Singapore Airlines, my refund was processed within a few days.
Subject: Formal Complaint Regarding Wheelchair Assistance – Flight from Dhaka to Sydney via Singapore (SQ211) Dear [Singapore Airlines Customer Service / Relevant Authority], I am writing to formally raise a complaint regarding the wheelchair… Read more
assistance service provided during my recent journey from Dhaka to Sydney, with a layover in Singapore. I was traveling with three passengers requiring special assistance – one elderly passenger (Eile) and two others needing wheelchairs.
Upon arrival at Changi Airport in Singapore, we were provided wheelchair assistance to Gate C23 for our connecting flight SQ211 to Sydney. However, only one wheelchair was left with us at the gate, and the assistants left before ensuring proper support.
Approximately one hour before the departure, the departure gate was changed from C23 to A12. No staff from the wheelchair assistance team came to help us with the transfer. I was left to push one of the wheelchair passengers myself while also managing four pieces of hand luggage. The other two passengers who required wheelchairs had no choice but to walk the long distance to the new gate via the Skytrain, despite their mobility limitations.
This experience was extremely stressful and disappointing, especially given Singapore Airlines’ reputation as one of the world’s leading airlines. The lack of communication and support during a critical time for special-needs passengers is unacceptable and unsafe.
I request a formal investigation into this incident and an explanation of how such a service failure occurred. I also ask that steps be taken to ensure such issues do not happen again, for the safety and dignity of passengers requiring assistance.
Thank you for your attention to this matter. I look forward to your response.
Follow-up · Yes assistance was booked. Three when chair people bring them into gate C23. I did not measure the distance but it is in different terminal. C23 to A12 One of the staff who's wheel chair with me in C23. That guy was waiting in A12 to collect his wheel chair. Other two never showed their faces
Positive reviews
Our flights to Colombo were changed due to operational reasons (which I understand at the present time). The replacements we were offered gave us long stopovers in Changi, which we didn’t want so I identified the flights I wanted and attempted to change them through the ‘manage flights’ button; this proved to be difficult and then a message… Read more
popped up saying I had accepted the flights they had offered followed, almost immediately, by new e-tickets. “Here we go” I thought preparing myself for a long, arduous fight to get them cancelled and book the ones i had identified. I could not have been more wrong! I rang customer service (Australia) and they were so helpful, including calling me back (their suggestion) as it was going to take some time to sort out. The flights were changed, without any fuss, i was emailed the new itinerary to approve and when I confirmed it was I was asked if I wanted the same/similar (if different aircraft) as my original flights. I confirmed this and the seats were booked then, and new e-tickets emailed to me whilst I was on the phone. I found Singapore Airlines customer service to be exemplary, and special mention to Seyn, the guy who helped me with this. He was professional, patient, courteous, friendly and helpful - a credit to Singapore Airlines.
I took a flight from Melbourne to Colombo via Singapore on 9th April.Due to bad weather conditions we could not reach Singapore as expected time.Therefore I missed the connecting flight to Colombo.When we arrived Singapore the ground staff already organised my next flight and organized fantastic stay in a hotel until following day… Read more
flight.Everything was free of charge including taxi fee and food.This process was a complete hassle free and a stress free.All the flights were fantastic.Entire service was super efficient.I am so thankful for Singapore airlines for their excellent customer service. I will be choosing Singapore Airlines for all my trips in the future.
Dear Sir or Madam, I am writing to formally and enthusiastically commend Singapore Airlines for the outstanding level of care, professionalism, and compassion shown to my wife, my grandson, and myself during our recent return journey to Queensland. We travelled in Business Class on flight SQ711 from Bangkok to Singapore on 13 January 2026,… Read more · 1
followed by flight SQ203 from Singapore to Cairns on 14 January 2026. I am 87 years of age and live with a significant disability following a recent major spinal operation. As such, long-distance air travel presents considerable physical challenges, and I approached this journey with some understandable apprehension. From the very beginning of our journey at Bangkok Airport, those concerns were immediately and completely alleviated. Your ground staff demonstrated a level of courtesy, efficiency, and genuine kindness that was both reassuring and impressive. Wheelchair assistance was arranged for me almost immediately upon check-in, without hesitation or inconvenience, and I was treated throughout with dignity, patience, and respect. Of particular note was the care taken to ensure that I was allocated appropriate seating. Your staff made a special effort to secure a bulkhead seat for me on the longer Singapore–Cairns sector, recognising my need for additional legroom and mobility due to my spinal condition. This thoughtful consideration made an enormous difference to my comfort and wellbeing and reflected a commendable understanding of individual passenger needs. I would like to make special mention of the flight attendant who was assigned to assist me on the Bangkok–Singapore sector. Regrettably, I did not note her name, but her conduct was nothing short of exemplary. She displayed extraordinary attentiveness, kindness, and professionalism throughout the flight. She repeatedly checked on my comfort, assisted me proactively and discreetly whenever needed, and did so with warmth and genuine concern rather than mere obligation. Her service went far beyond any reasonable call of duty. In my many decades of travel, I can honestly say that her level of care ranks among the very best I have ever experienced. She was a credit not only to herself but also to the values and reputation of Singapore Airlines. I trust that your internal records will allow her to be identified, and I respectfully request that my sincere thanks, admiration, and gratitude be conveyed to her. The subsequent sector from Singapore to Cairns continued in the same exceptional vein. Cabin and ground staff alike were consistently courteous, efficient, calm, and compassionate. At every stage of the journey, my family and I felt genuinely looked after, never hurried, and never treated as an inconvenience. This was particularly meaningful given my age and physical limitations. In an age where truly attentive service is becoming increasingly rare, Singapore Airlines clearly distinguishes itself. The professionalism of your staff, combined with their evident humanity and empathy, transformed what could have been a physically demanding journey into a comfortable, reassuring, and thoroughly pleasant experience. Please accept my heartfelt thanks for delivering such an unexpectedly high standard of service. I hope this letter is shared with the relevant teams and staff members, as they richly deserve recognition for their efforts. We will remember this journey with gratitude and will not hesitate to recommend Singapore Airlines to others. Yours sincerely, Dr John F. McCurdy Palm Cove Queensland 4879 Australia Telephone: +61 7 4059 0056
Negative reviews
My flight with Singapore Airlines was cancelled, and my refund is still not processed after several follow-ups. There is no clear timeline, and communication has been very poor. This is unacceptable for an airline of this reputation. Passengers should not have to chase their own refunds. Please resolve this urgently. Show details
Had us sitting in the tarmac for 4 1/2 hours before they cancelled our flight. Had a 10 hour delay, missed our transfer. Lost our bags for 2 days on the way to our holiday in Thailand and then lost them again on the way home to Melbourne. Worst experience I have ever had with an airline, no accountability and absolutely no communication or effort… Read more
into trying to rebook us onto another flight that was leaving the same morning ours was cancelled.
Also we had to pay for wifi to rearrange our transfers only to find that the internet on the plane wasn't working.
I spent nearly a month (over 3 weeks) trying to resolve an OTP problem on Singapore Airlines’ app/website that blocked me from verifying/updating my KrisFlyer profile. I tested across devices and connections (app + laptop website; Wi‑Fi + mobile data) and repeatedly requested new OTPs. I provided a strong troubleshooting clue: OTP worked under… Read more
“Manage Booking → Update passenger details,” but failed every time under “Profile → Update profile information,” and “OTP via email” was greyed out/unavailable in that profile flow.
Despite this, support responses were largely copy‑paste scripts (check spam/junk, network issues, contact mobile carrier, try again, change number) and repeated requests for screenshots, without a clear technical fix, meaningful escalation outcome, or ETA. With an upcoming flight, I needed this resolved. It never was.
Recent reviews
On Wednesday 25th February 2026 coming home from Singapore to Melbourne there was a girl staring at me the whole time on the plane, which made me feel extremely uncomfortable but they are refusing to compensate me so I would avoid flying on this airline in the future as their customer service is pathetic. Show details
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I wish I could give negative ratings. I was trying to do muly booking and use my flyers points. Instead their system decided not to do that and charged me full instead. Upon contacting customer care - they wasted my 30 min by asking 1000 question to simply say it is not possible now to do anything. What is the points of those flyers points if you can't use them?
So just landed back in Australia flying Singapore Airlines Premium Economy. Honest observations: 1:seat is a bit better than economy - but not by much and definitely not worth the money. Not much of a recline, pitch/leg room is still terrible for anyone taller than 170cm’s and the seats will still have you squirming after 2 hours. If you can’t… Read more
sleep in economy you won’t sleep in these seats.
2- toilets- there was no dedicated premium economy toilets - so push your way back through economy and stand in line. But don’t leave it too late - they were pretty gross by the end of the flight. Apparently cleaning them is not in the job description…
3-food- food was ok but really no better than, say, Emirates economy standard. And good luck finding book the cook if you’re not an experienced SIA web site user…
4- in flight service. I don’t know where they hide the in flight snack bar that they promote as a benefit for premium economy passengers - but like book the cook - good luck finding it! Plus - unlike other airlines there was no roaming staff occasionally coming around offering snacks and between meals top ups such as Calzones etc, I guess they reside in the mysterious snack bar…The menu was also silent on the between meal options - I guess they really don’t want you bothering the crew.
5- Staff- the female flight attendants are fantastic, the male flight attendants - not so much- they are, at best, brusque bordering on arrogant and condescending- no one wants to deal with an SIA male flight attendant if they can avoid it. I think maybe they train the men at the same flight attendant school as JetStar crew…
6- Amenity kit - you have to ask for it - really? Then it’s a mask, lip balm and paper slippers so flimsy they tear when you try to put them on. Apparently ear plugs are also available but they are a separate ask- really? I was going to ask but the glare from the male flight attendant made me change my mind.
7- What is it with only filling glasses/cups - 1/3-1/2 full ? Is it a bogus safety issue or a saving money issue - ? Regardless - Singapore Airlines - no other airline does this, your customers notice it and disapprove.
Overall a very dissapointing experience - not worth the money - I’ve flown Qantas and Emirates premium economy and they were way better. If you must fly SIA and want extra leg room - save your self the money and book an over wing exit seat in economy - the experience will be similiar and waaaay cheaper. And just remember - don’t approach the male cabin staff - wait for a female if you value your dignity.
I booked a Singapore Airlines ticket from Visakhapatnam to Melbourne specifically to avoid Scoot, because Scoot flights on this route are very congested and uncomfortable. Without any clear warning at the time of booking, Singapore Airlines assigned the Visakhapatnam–Singapore leg to Scoot anyway, even though I paid around ₹45,000 for a Singapore… Read more
Airlines ticket while the same Scoot flight is available for about ₹30,000. This feels misleading and like very poor transparency about their codeshare with Scoot.[singaporeair +2] When I contacted customer service, instead of acknowledging the issue, they told me I could cancel but would have to pay about 300 USD in cancellation fees. So my choices are to fly on the low‑cost Scoot service I was trying to avoid, or lose a big chunk of money. Worst service ever, and I will seriously reconsider booking Singapore Airlines in the future.
I have been travelling with Singapore Airlines for more than 15 years and have always valued the high standard of service and comfort provided. However, over the past two years, I have observed several changes that I have found disappointing. During my most recent journey, I requested a Singapore Sling, which has always been my preferred drink… Read more
when travelling with Singapore Airlines. While I am not a frequent drinker, enjoying this beverage during flights has been a small but meaningful part of my travel experience. Unfortunately, my request was refused when traveling to singapore and return to sydney, which was unexpected and disappointing given my past experiences.
In addition, after having the in-flight lunch, I experienced significant discomfort and had to visit the restroom shortly afterwards. This further affected my overall comfort during the journey. I would welcome more diverse and high-quality vegetarian dishes for customer satisfaction.
I have noticed that ticket prices have increased; however, some onboard services and amenities, such as toothbrushes, toothpaste, and socks, are no longer provided.
Singapore Airlines... What can I say, they may be great with their service for first class, other classes, but, oh my word, if you are a poor pleb like me that can only afford to travel Economy, I must say, the service you get from Singapore Airlines is appalling. The air hostesses are downright rude, without appearing to be rude. They are… Read more
friendly, or fake friendly. They greet you with a smile on their face, but give you a death stare if you dare to ask them for anything above their normal duties. I would imagine that prison would be a kinder place, a more hospitable place, a more generous place. I asked for coffee with my breakfast, it was black and when I asked for milk, I was directed to a little 10ml sachet of milk in my tray... Oh my, why bother with milk then? I asked politely if I could please have some more, and I was given another sachet... Really!? Another 10ml? How about, sure, here you go... have another 2 sachets because surely those who want milk in their coffee want milk in their coffee, and not just the imagining of milk in their coffee... I dared to ask for a third sachet, still politely and still got treated like I requested the queen's crown jewels... My son's earphones broke and when my husband asked for a replacement, the air hostess rudely grabbed a pair and shoved it into his hands. The whole vibe is off, with no joy in serving their guests that they seem to think is clearly beneath them. And I know economy is a squash, but I think it will be more comfortable travelling in a cage where you can lie down, and they can put you to sleep for the journey and wake you up on the other end... That way they can stack more of us on top of each other... Seriously, there is absolutely no room in those seats, and the amount that your seat can recline is laughable, and you don't even want to recline it, as you are mindful for the poor passengers behind you. I have travelled with Singapore Airlines a number of times now, and each time they have not disappointed to disappoint. By the time I reach my destinations, I am irritable, tired and in a bad mood, and feel like a bad person because I don't want to greet the now overly friendly staff bidding us adiue. Singapore Airlines... You should do better. You should treat your clients better. From a "valued" client.
We have just gone through the automated check-in process at Brisbane Airport and it was an absolute shambles. The check-in machine would not accept our second passport, no matter what we tried. Eventually we found a staff member, who asked if we had attempted several options which we had already done before directing us to another staff member who… Read more
manually entered our details. We have used these machines many times in the past without any issues, so this was particularly frustrating. The problems didn’t end there. We then lined up at the automated bag drop, only for the machine to shut down. We moved to another bag drop machine, which also shut down while we were waiting. It wasn’t until our third attempt that the bag drop finally worked. Singapore Airlines seems to be steadily increasing fares while reducing service and reliability. This experience fell well short of the standard we have previously associated with the airline.
Wonderful experience onboard SQ277 Singapore to Melbourne With special mentions to CSS SeeYee Fss Shahirah Fss Rafida Wonderful and accomodation staff members Show details
Be VERY careful when Singapore Airlines include SCOOT AIRLINES, (fully owned subsidiary of Singapore Airlines) in in any travel itinerary . As sitting in Singapore airport with an itinerary booked and paid for with Singapore Airlines that included two onward legs operated by Scoot The first onward flight was Singapore to Krabi on the same day we… Read more
arrived with a 1.5hr layover amd bags confirmed by Singapore Airlines staff as booked through.
According to staff at the Singapore Airlines lounge, they could not help as they said Scoot had changed our flight to the next day with no notice and they had no ability to resolve the issue.
We were told that our bags would be held in a container and we are now sitting in the lounge trying to find a hotel and find a flight to Bangkok so we can then travel 5 hrs in a taxi tp attend a wedding.
Lost the hotel booking we paid for in Krabi, feeling deserted by Singapore Airlines and sit here with no idea if we will get a flight tomorrow or see our baggage let alone make the wedding.
Ironically our daughter and family also had a booking cancelled without notice by Scoot to attend the same wedding.
Unfortunately we booked with Singapore Airlines before they got bumped
I repeat
NEVER MAKE A BOOKING THAT INCLUDES USE SCOOT AIRLINES UNLESS YOU ARE MAKING A NETFLIX VIDEO ON HOW NOT TO RUN AN AIRLINE
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