Singapore Airlines
835 reviews
Trying to retrieve an old itinerary ticket is like searching for a needle in a hay stack. This is 2026, where are all your database stored? in the filling cabinet.. 2 weeks of trying to retrieve, still no joy... WAKE UP and get your trash sorted!! Show details
Singapore airlines from Melbourne is an utter shambles. They use third party dnata staff who cannot resolve any issues. It’s an absolute shambles. Do NOT fly SIA with kids. They will not let you check in online and then when you get to the airport you will be put on the worst seats on the plane. You will also face a giant queue as they do not have check-in staff, only bag drop off points. Extremely disappointing. Show details
Reviews with attachments
A350-900 Medium Hall - BEST SEAT IN THE HOUSE In addition to the Long Haul and Ultra Long Haul versions, Singapore Airlines operates a medium hall version of the A350 and this is by far my favourite. The reason is the Business Class seat design. Like their 787 fleet, the A350-900 Medium Hall offers the choice of either a left or right-hand side… Read more
consol. The seat configuration is 1-2-1 staggered. Each seat has direct aisle access but for single seats with extra privacy choose A or K - 12, 15, 17, or 20.
What makes the seats on the A350-900 Medium Hall so great is they can be converted from upright to a fully flatbed (and everything in between) with the push of a button.
Unlike the other A350’s and 777’s with the crazy ‘flip’ seats that forces you to sleep in a strange and uncomfortable angle.
Regardless of where you sit, the seat offers a curved privacy wing with built in angle light options for reading. The 18″ screen provides access to the KrisWorld system which is loaded with new-release movies, TV box seats, games and audio. You can control it by touchscreen or use the remote which makes it easier to control the system while lying down.
There is an AC power point and two high-speed USB charging ports in the console plus Business Class passengers can enjoy free Wi-Fi.
There’s a blanket, large pillow, pair of slippers, eyeshades and a bottle of water at each seat. However, your unlikely to find an amenity kit, but these are available on demand.
- +2
For the benefit of the Disability assistance clients I write this google review. I booked the extended legs room seat for the Singapore Airlines Economy class which will leave Hong Kong on Tuesday 24 March 2026 at 14.10 hrs. * I called Singapore Airlines HK on Friday 20 March 2026 at 14.09 hrs to requested my seat from HK back to Melbourne on 24… Read more
March 2026 to be upgraded to Business Class & I was told no vacancies. The staff told me to ask this request on the date of departure at the the Singapore Counter HK airport on 24 March 2026. My friends and I , 4 persons went to the Singapore Airlines Counter at around 10.30 am and asked the staff about upgrade to business class. I also presented a medical certificate from my Doctor who stated that " --- Ms Choi has recovered from the upper legs fixation operations - The bone healing well but she suffers chronic pain inher legs arms and hands. Weakness in both legs. The pains are under control with medications. --- She is medical fit for international travel from 19/02/2027. She needs her 4 wheels walker with her all the time to avoid fall risk. Ms Choi will require a wheelchair assistance at the airport and safety assistance in the aircraft ". The staff told me on 24 March 2026 at around 10.30 am at the Singapore Airlines Counter that I was not allowed to upgrade to business class on the day for the flights departure from Hong Kong to Singapore at 14.10hrs & Singapore to Melbourne at 21.50 hrs on 24 March to arrive Melbourne at 08.15 hrs on 25 March 2026. I was not allow to take the 4 Wheels walker into the aircraft with me. I was only allowed to take a walking stick with me by my side for safety. The staff at the counter refused to take my medical certificate as he said that was no need! The worst experience was from Singapore Airlines flight no. SQ 227 which departed Singapore to Mel. on Tues. 24 March 2026 at 21.50 hrs - They gave me the seat no. 41 A which is window seat which I need to walk a long distance to the toilet. The aircraft staff not allowed me to keep the walking sticks by my side. He put it into the top cupboard without my consent!!! 41 A seat next to the window was hard to walk out to toilet with my painful legs Without a walking stick! I pressed the staff called bell. It took a very long time for the staff to respond!!! Problems 2. The baby who was with parents on seat Nos closed to 41 A or 41 B was crying non stop from 9.50 pm to2.45 am. --- Then I went to check on the business class cabin. There were few Empty seats in business class. Then I was sitting down there for few minutes. The aircraft staff Mag and Chia told me to leave the business class. I promised to give them money to upgrade to business class but they refused!!! I left the business Class seat in tears!!! It was very bad experience. Photos of empty seats in business class attached
I will never fly Singapore Airlines ever again. I flew Business Class, and they damaged my bag and refused to pay for it. Show details
Flying to Milan from Australia for 2 months travelling Europe, 1 of our bags didn't make it to this day. (SEPTEMBER 2025) Show details
SINGAPORE AIRLINES FIRST CLASS SUITES - TRUE FLYING LUXURY OR MARKETING HYPE? Available exclusively on their A380 fleet, Singapore Airlines Suites offer a personal sanctuary in the sky. The cost is around $8000 from Singapore to Sydney, and for this you get a room with a separate leather recliner chair as well as a bed. According to the airline,… Read more
you can savour gourmet meals by world-renowned chefs paired with fine wines and champagne.
So, it’s fair to say I was almost beside myself with excitement when I was handed my SIA Suites boarding pass. Here’s how it went:
1. Singapore Airlines Promises a Seat that Revolves Around You - They weren’t wrong when they said the seat revolves. That's because my chair wasn’t properly secured to the floor of the cabin so with every jolt of the aircraft, the chair wobbled. It was so bad, I had to move.
2. They Say 'Let Your Fingers to the Talking" - By this, they are referring to the computer tablet that comes with each suite and allows you to control the entertainment sytem. However it took the crew around 10 attempts to finally get the handheld wireless tablet to release from the stand.
3. Your Own Private Space - My conversation with the passenger seated in the suite opposite was cut short when the crew just closed the door without saying a word. After that, I lost count of how often a member of the crew would open without warning.
4. Fine Dining, Refined - Sadly that was a case of over promise and underdeliver. Had I not eaten in the lounge before the flight, I would have been so hungry I may have taken a bite out of the sheets. The menu was limited, with no mention of dine-on-demand.
On the plus side - I must say that the Lalique amenities bag was a beautiful touch and the 50ml men's fragrance inside has become an instant favourite.
Furthermore, as you would expect from Singapore Airlines, the crew were outstanding and did their very best to overcome the challenges. However, I came away with the view the product is all hype.
Singapore airlines boasts that they offer student discounts of up to 10% on some flights with additional privileges including 10kg more bags. BUT BE CAREFUL! I compared multiple flights from different destinations and end points in the Economy Flexi category. For the majority of these flights, it was cheaper to book a regular flight. there was no… Read more
student discount. In fact the prices were up to $100 more than regular flight costs. Now, you may say this is OK for getting an extra 10kg of luggage which is probably true...but why not offer cheaper luggage process instead of saying 10% off flights and a FREE extra 10kg of luggage when this is a visible lie? Just be careful when you are booking your students flight not to fall into this trap of only looking at the student prices. Always check with the comparable regular prices if you don't need the extra 40kg. Shame on you Singapore Airlines for being deceitful.
Latest follow-ups
Used to fly Singapore Airlines prior to Covid Seasons, yes they were ONCE the best airlines. However post Covid period, everything was going downhill. Once flew from Sydney to Singapore (for transit), flight was 11.50 am midday. No more warm towel… Read more
to wipe our face, no more welcome drinks. Waiting for lunch upon departure, one of the stewards kept on saying 'later'. Until 13.30 hr, no lunch was served yet. Asked again, and they the steward said '30 minutes later'. So, they were expecting us to have lunch at 2 pm. Then came 2 pm, lunch was not served. When asked to one of the stewards as why lunch was not served and it was already past 2 pm, he said "Oh, we follow Singapore time". I was aghast and said that we were flying from Sydney to Singapore, not vice versa. Such answer did not make any sense when Singapore time was 3 hours behind (at that time of the year). I asked another passenger next to me, he said that Singapore Airlines' service had been extremely bad as he had been flying SIA many times for work. He also said that since Covid, SIA had cut down everything, even to the meal size. SIA airlines meal use to be the normal other airlines size in a aluminium container, but now it was just a meagre carton box smaller than the normal take-away shop. Ever since, never taken this airlines anymore wherever I go. Rather take other airlines which prices are mostly cheaper, with much better service that that overrated airline.
Follow-up · There was nothing change with their service, never back to the way before. Still horrible service and OVERRATED!
Used to be one of the best airlines in terms of service. Sadly, the last 2 flights from Sydney to Singapore have not been smooth. Long check in queues despite checking in in line. Boarding is disorganised and late!! Show details
Follow-up · Flight from Singapore to Sydney end November 2025. Older plane, so seats not very comfortable. Excellent service from crew but food, especially the snack was not good.
Singapore Airlines are deficient, uncaring and lacking in process when refunds are owing on cancelled flights. I will never book a flight with this airline again. They insist that a refund will take UP TO six weeks. Then when the six weeks has… Read more
passed, the money is still not transferred back into the bank account. Then they promise to do so, but it does not happen. My case: Full business class fare, refundable, $7,000 worth. When I needed to cancel my flight, I found it could not be achieved online, that I had to speak to a representative (four months out from the flight). I called and was told somebody would contact me within 48 hours to confirm payment details, but that the refund might take up to six weeks. This was on 27th September. Nobody contacted me. After one week, I called the airline again and was assured that the matter was escalated and that I would be contacted quickly. This did not happen. When the six weeks had passed, I contacted the airline again. They told me there were no details of my previous requests on my file, but could be assured that an email containing details of the refund would be forwarded to me within one hour. This did not happen. I was eventually called by somebody in the airline to confirm payment details for another smaller amount that had been charged to a card no longer in use. They explained the process to obtain this refund (a minor amount). When I asked them about the other $7,000 payment, they assured me that this would be actioned. Another four days have passed. The refund has not been processed. I went on to chat again yesterday with a live agent who assured me that this was in process but might still take up to six weeks from now. What? This agent said that the request for refund was made on 8th November! No, it was made on 27th September. I requested a callback from the ‘relevant team’. The agent said he would pass this on and somebody would call me ‘if possible’. Nobody called. Singapore Airlines has consistently over-promised and under-delivered. In fact, they have not delivered at all. A refund should not take ‘up to six weeks’. If it does take six weeks, then it certainly should not go past that. This is a dereliction of duty to their customers. I am angry and upset at my treatment by this airline. I will not book a flight with them again.
Follow-up · Since writing this review and also emailing the CEO of Singapore Airlines, my refund was processed within a few days.
Positive reviews
I flew from Sydney to Amsterdam return economy with extra leg room on the Amsterdam leg. I couldn't fault them, exceptional service. I haven't been overseas in 27 years and was a bit nervous. I chose Singapore air because of their reputation and was impressed from check in through to collecting my baggage. A long and pleasant flight I will fly with them again next year. Show details
Find out how Singapore Airlines compares to other International Airlines
Know better, choose better.
I recently travelled from Singapore to Perth on Singapore Airlines flight SQ 225 on June 10, 2026, and my experience from start to finish was truly outstanding. What truly made the journey memorable was the outstanding service provided by FSS Pavitra Sundara Rajan. Pavitra demonstrated the highest standards of professionalism, warmth, and… Read more
attentiveness throughout the flight. From the moment I boarded, she went above and beyond to ensure that passengers were comfortable and well cared for. Her friendly demeanor, genuine hospitality, and attention to detail reflected the world-class service that Singapore Airlines is known for. Whether assisting with requests, checking on passenger comfort, or simply offering a warm smile, Pavitra consistently made everyone feel valued and welcomed. Her dedication and commitment to excellence significantly enhanced my travel experience.
We flew return from Sydney to Hanoi with a stop over in Singapore. The plane was very clean. The meals served were five start and delicious. The staff were professional and kind. The flight was smooth and ran on time. We were a few minutes late leaving Hanoi on our return but that was due to service maintenance and the pilot made up the time with no problems. I will always fly Singapore any chance I can get. Show details
Negative reviews
Flew Economy on Singapore Airlines in late March 2026. It used to be one of the best. Now....not so. Seats - virtually sitting on each other's thighs. Meals - really lacking in taste. Think it was tv dinners really. Ordered some duty free 72 hrs prior to boarding the flight. Was delivered in flight without one of the goods. Followed it up… Read more
with Singapore Airlines when I got home and I got some pathetic excuse that they had run out of stock. MInd you - they ran out of it before I ordered online but they just didn't bother to pull the "incentive gift". Terrible. Really terrible. May never fly with them again. Have been told Scoot is better.
Disgusting service, compromised medical needs, and insulting "compensation" Flight: Singapore to Melbourne, SQ217, April 30th 2026 I will never fly Singapore Airlines again. I booked a specific aisle seat to accommodate a chronic hip joint issue that requires room for leg movement. Without my consent, the airline downgraded my seating to the… Read more
absolute worst spot on the aircraft: the very last row directly in front of the toilets.
Instead of the accessible seat I booked months in advance, I was crammed into a window seat with zero room to move my leg, causing severe physical discomfort throughout the flight. To make matters worse, I was subjected to constant odors, a non-stop queue of passengers waiting by my shoulder, and was seated next to an elderly passenger who was actively vomiting and ill with the flu for the entire journey. It was a biologically hazardous, deeply uncomfortable, and humiliating experience.
When I complained, Singapore Airlines’ "apology" was an absolute joke. They reimbursed me with points locked inside their highly restrictive "Kris+" app ecosystem. These points cannot even be used to buy standard retail gift cards (like JB Hi-Fi) and can only be spent at a tiny selection of obscure local cafes. So I'm left with AUD100 worth of nothing in my Krys+ app as "compensation", while they charge north of AUD120 just for giving you a slighty better seat if your want a bit of more legroom.
Singapore Airlines charges premium prices but delivers a sub-standard, disrespectful service. They ignored my medical needs, ruined my flight, and offered insulting, unusable compensation. Avoid this airline at all costs.
Great Airline with maybe the worst frequent flyer program. Sincerely feel they do not have a clue how to administer a huge opportunity that is a frequent flyer program. Show details
Recent reviews
We had to cancel a trip to Europe due to a serious illness in the family and Singapore Airlines were kind enough to give us a refund on the airfares on compassionate grounds.
A frustrating ground experience that ruined the beginning of our flight to Melbourne. While SIA's onboard service remains outstanding, the Changi check-in staff lacked basic customer empathy. We were traveling with a highly expensive, certified medical device well within our cabin size limits. Instead of assisting us, the ground crew and their… Read more
supervisor power-tripped over its "bulkiness," showing total disregard for the safety of a fragile, high-value item by demanding it go under the plane. After being forced to repack it just to get past them, we boarded with zero issues from the gate crew. SIA needs to train their ground team on flexibility and how to handle passengers with specialized medical equipment
I fly extensively for work and leisure and occasionally bags get damaged, but whether it’s united airlines or virgin or Etihad, they always make it right and it’s just one of those things when you travel regularly. Last week I flew to Florida and my managers case arrived damaged and it was a simple replacement. We let Singapore airlines know… Read more
that’s our bags arrived damaged, with a wheel ripped off, handles ripped off the case, every zipper ripped off and the bottom part hanging off, supplied photos and was told it was ‘normal wear and tear’. They told us to claim on our insurance. It absolutely wasn’t ’normal wear and tear’. We will fly with another carrier and won’t support Singapore Airlines again.
Our flights to Colombo were changed due to operational reasons (which I understand at the present time). The replacements we were offered gave us long stopovers in Changi, which we didn’t want so I identified the flights I wanted and attempted to change them through the ‘manage flights’ button; this proved to be difficult and then a message… Read more
popped up saying I had accepted the flights they had offered followed, almost immediately, by new e-tickets. “Here we go” I thought preparing myself for a long, arduous fight to get them cancelled and book the ones i had identified. I could not have been more wrong! I rang customer service (Australia) and they were so helpful, including calling me back (their suggestion) as it was going to take some time to sort out. The flights were changed, without any fuss, i was emailed the new itinerary to approve and when I confirmed it was I was asked if I wanted the same/similar (if different aircraft) as my original flights. I confirmed this and the seats were booked then, and new e-tickets emailed to me whilst I was on the phone. I found Singapore Airlines customer service to be exemplary, and special mention to Seyn, the guy who helped me with this. He was professional, patient, courteous, friendly and helpful - a credit to Singapore Airlines.
Find out how Singapore Airlines compares to other International Airlines
Know better, choose better.
My flight with Singapore Airlines was cancelled, and my refund is still not processed after several follow-ups. There is no clear timeline, and communication has been very poor. This is unacceptable for an airline of this reputation. Passengers should not have to chase their own refunds. Please resolve this urgently. Show details
I took a flight from Melbourne to Colombo via Singapore on 9th April.Due to bad weather conditions we could not reach Singapore as expected time.Therefore I missed the connecting flight to Colombo.When we arrived Singapore the ground staff already organised my next flight and organized fantastic stay in a hotel until following day… Read more
flight.Everything was free of charge including taxi fee and food.This process was a complete hassle free and a stress free.All the flights were fantastic.Entire service was super efficient.I am so thankful for Singapore airlines for their excellent customer service. I will be choosing Singapore Airlines for all my trips in the future.
Had us sitting in the tarmac for 4 1/2 hours before they cancelled our flight. Had a 10 hour delay, missed our transfer. Lost our bags for 2 days on the way to our holiday in Thailand and then lost them again on the way home to Melbourne. Worst experience I have ever had with an airline, no accountability and absolutely no communication or effort… Read more
into trying to rebook us onto another flight that was leaving the same morning ours was cancelled.
Also we had to pay for wifi to rearrange our transfers only to find that the internet on the plane wasn't working.
I spent nearly a month (over 3 weeks) trying to resolve an OTP problem on Singapore Airlines’ app/website that blocked me from verifying/updating my KrisFlyer profile. I tested across devices and connections (app + laptop website; Wi‑Fi + mobile data) and repeatedly requested new OTPs. I provided a strong troubleshooting clue: OTP worked under… Read more
“Manage Booking → Update passenger details,” but failed every time under “Profile → Update profile information,” and “OTP via email” was greyed out/unavailable in that profile flow.
Despite this, support responses were largely copy‑paste scripts (check spam/junk, network issues, contact mobile carrier, try again, change number) and repeated requests for screenshots, without a clear technical fix, meaningful escalation outcome, or ETA. With an upcoming flight, I needed this resolved. It never was.
On Wednesday 25th February 2026 coming home from Singapore to Melbourne there was a girl staring at me the whole time on the plane, which made me feel extremely uncomfortable but they are refusing to compensate me so I would avoid flying on this airline in the future as their customer service is pathetic. Show details
I wish I could give negative ratings. I was trying to do muly booking and use my flyers points. Instead their system decided not to do that and charged me full instead. Upon contacting customer care - they wasted my 30 min by asking 1000 question to simply say it is not possible now to do anything. What is the points of those flyers points if you can't use them?
So just landed back in Australia flying Singapore Airlines Premium Economy. Honest observations: 1:seat is a bit better than economy - but not by much and definitely not worth the money. Not much of a recline, pitch/leg room is still terrible for anyone taller than 170cm’s and the seats will still have you squirming after 2 hours. If you can’t… Read more
sleep in economy you won’t sleep in these seats.
2- toilets- there was no dedicated premium economy toilets - so push your way back through economy and stand in line. But don’t leave it too late - they were pretty gross by the end of the flight. Apparently cleaning them is not in the job description…
3-food- food was ok but really no better than, say, Emirates economy standard. And good luck finding book the cook if you’re not an experienced SIA web site user…
4- in flight service. I don’t know where they hide the in flight snack bar that they promote as a benefit for premium economy passengers - but like book the cook - good luck finding it! Plus - unlike other airlines there was no roaming staff occasionally coming around offering snacks and between meals top ups such as Calzones etc, I guess they reside in the mysterious snack bar…The menu was also silent on the between meal options - I guess they really don’t want you bothering the crew.
5- Staff- the female flight attendants are fantastic, the male flight attendants - not so much- they are, at best, brusque bordering on arrogant and condescending- no one wants to deal with an SIA male flight attendant if they can avoid it. I think maybe they train the men at the same flight attendant school as JetStar crew…
6- Amenity kit - you have to ask for it - really? Then it’s a mask, lip balm and paper slippers so flimsy they tear when you try to put them on. Apparently ear plugs are also available but they are a separate ask- really? I was going to ask but the glare from the male flight attendant made me change my mind.
7- What is it with only filling glasses/cups - 1/3-1/2 full ? Is it a bogus safety issue or a saving money issue - ? Regardless - Singapore Airlines - no other airline does this, your customers notice it and disapprove.
Overall a very dissapointing experience - not worth the money - I’ve flown Qantas and Emirates premium economy and they were way better. If you must fly SIA and want extra leg room - save your self the money and book an over wing exit seat in economy - the experience will be similiar and waaaay cheaper. And just remember - don’t approach the male cabin staff - wait for a female if you value your dignity.
I booked a Singapore Airlines ticket from Visakhapatnam to Melbourne specifically to avoid Scoot, because Scoot flights on this route are very congested and uncomfortable. Without any clear warning at the time of booking, Singapore Airlines assigned the Visakhapatnam–Singapore leg to Scoot anyway, even though I paid around ₹45,000 for a Singapore… Read more
Airlines ticket while the same Scoot flight is available for about ₹30,000. This feels misleading and like very poor transparency about their codeshare with Scoot.[singaporeair +2] When I contacted customer service, instead of acknowledging the issue, they told me I could cancel but would have to pay about 300 USD in cancellation fees. So my choices are to fly on the low‑cost Scoot service I was trying to avoid, or lose a big chunk of money. Worst service ever, and I will seriously reconsider booking Singapore Airlines in the future.
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.