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Shocked at their lack of care and service - once a stellar airline!!
I have been significantly distressed, inconvenienced and financially affected by Singapore Airlines - during my overseas trip, which I have been saving up for 3 years. For my departure flight - Melbourne to Copenhagen, they lost my luggage (?!) and from the first instance, there was NEVER any updates or news (much less any compensation for it). I had valuable objects that have sentimental value and are irreplaceable plus vital prescription medication that I could not get in Europe. FYI - there is NO WAY of contacting customer service for Singap...ore Air - I called and called several numbers but could not get through. I finally got hold of their ‘Kris’ number and the lady said she’d get back to me but never did!!!! Do you know what it’s like to wait and wait for news or updates, checking your phone every few minutes but get absolutely nothing??? I also tried to change my flight but there’s no way of doing it?? Tried to do this online but it said that I can’t do it, I have to call. So I spent hours calling to be told - no, you can’t change any flights via phone, you have to do it online?? And there is a hidden charge???? Also, the flight was surprising - the condition of the seats, cabin etc was poor - it was like a budget airline and the state of the toilets and food was all quite poor - this is meant to be a good airline? I’m still waiting for ANYONE from Singapore Airlines to get back to me (online, email or via phone) about ANYTHING
Worse experience ever
I have been travelling with Singapore airlines for over 15years. However this is worst experience ever and my last with them. I booked the flight from Perth to Prague early May. They revised us to change the flight. Arriving 2 hours early is fine but it’s not enough time for transit. How come work like this??? I emailed them 3 times and no response for 3 weeks and called them 3 times. Asking about all the details again and again sounds like a scam company. In the end, the operator told me there is not available flight to change. The only option...is premium economy, it will costs extra $1500. Why do I need to pay extra fee because you revised my original flight. I am afraid to travel with them in September. Finger cross my flight will be there….
What's going on with Singpore airline???
Booked early April from Perth to Seoul leaving early Sep. I got an email the other day to accept their changed schedule(without reason) which would stopover at Changi airport 9 hours instead of my original booked 90 minutes . I couldn't but change my schedule paying extra 85 dollars. I've never had this kind of experience last 20 years with SIN. Something's happening Inside.
Booked as early as april for our flight on sept so i can choose the flight that is convenient to us.Last week I received an email that our flight has been change for a longer lay over. From original 2 hrs to 7:30hrs. Next flight from 1hr to 11:30.I am so disappointed
Tried to cancel a flight and was forced to reshudel it by pressure. Then I called to cancel and they stated I had to pay them to cancel! It was a 3000 flight and I was happy to not have a refund but to ask me to pay them to cancel was crazy! needless to say I am still booked on that flight and will not be attending.
Booked ticket to Sei Lanka with option for making multiple changes. This cannot be done on Singapore airlines site. One has to ring Manila After long waits nothing resolved. Why cannot I manage my own booking?
Great ground staff
Ground staff at Mumbai airport simply fabulous. Suraj, Avni and Dipesh I can’t thank you enough for helping out this struggling mother with a baby. With a senior citizen and baby I was hassled but they did every bit to help me out.
Poor Premium Economy
London to Sydney..Premium Economy...the seats were OK ..not the level of comfort I expected in the price..The service was the same as economy..same meals same amount of drinks offered. No hot towels no pre dinner drinks ...frozen bread roll ..no butter or jam no cheese ..rock hard noodles...pizza melted into cardboard completely inedible.
I had an upset stomach for 2 days on landing.....Singapore Airlines living on pre covid reviews....On a positive the flight itself was good ..on time and luggage was awaiting pick up ..but food and service was just not there ..sadly
I recently travelled to India from Melbourne on Singapore airlines flight on the 7th May and returned on 27th May. While going I did get an airbus till singapore but from Singapore to India I hoped on to a small aircraft called Scoot. It was the most horrible experience of my life. They didn’t even serve water unless asked. The meals that I had booked was not available. Was left with lentil and rice . This was a complete rip off of my money. I thought while returning to Melbourne I will fly Singapore airlines . To my surprise it was Scoot again.... While I booked my tickets it never mentioned anywhere that I will be flying scoot . This is a big fraud by the airlines . When I now hear stories from others who flew Singapore airlines had the same ordeal with scoot . The management should be sued. Is there anyways I can escalate this further . Someone pls suggest .
Whole experience has been tainted by my missing luggage and the non existent customer service to follow this up just automated email at 3:08 pm each day saying they are working hard to locate them
Disgusting costumer service by Navjot Kaur in Delhi
Flew from Delhi on 8th June morning appalling disregard for customer service and disgusting behaviour of Navjot the ground staff. She gives enough bad name to the airline for reputational damage.
Nobody ever returns calls
Booked and paid for flights in March to South Africa and staying 3 nights in Singapore , tried numerous phonecalls and five emails to speak to someone about joining Krisflyer , still no response .
Promises to ring back never happen .
This is not the Singapore Airlines I knew before 2019 .
Appaling customer service !
Unable to rate Customer Service because it no longer exists
Long haul flight Per/Sin/Lhr flight comfortable in premium seat on the London leg. Advised on landing that suitcase didn’t make it, filed a missing report. sometimes you can contact dnata but don’t expect any progress, 9 days later after exhausting all avenues of trying to contact anyone and being sent on a useless loop to nowhere I’d given up on the bag and just needed a claim form , again it’s a hopeless task of getting any support, response or a bag If you chose this airline it may be wise to reconsider your options, just be aware there is absolutely no customer support if anything changes or doesn’t go to plan. It’s kind of sad to see what was once a premier airline turn into a two bit operation.
refund never received
My flight with Singapore airline was cancelled by them. So I have lodged refund request in 3rd March. I still haven’t received a refund at the end of May. So I called customer service centre and spoke to a male personnel. He told me that I would receive update e mail. After 2 weeks I still haven’t heard anything from Singapore airline. So I called customer service again and spoke to a female personnel. She told me that she would called me in 2 days. I haven’t heard anything from Singapore airline. I wonder if I ever going to get refund from them.
Do not give you what you pay for!
I flew recently from Australia to the UK and paid for extra leg room seats. Upon check in I confirmed that our seats were extra leg room seats and was told yes, however when we got on the plane the seats weren’t extra leg room seats!
I have contacted Singapore airlines by phone and they have told me they will escalate it but I hear nothing. I have emailed them twice but again heard nothing! Today I rang again and the person on the phone kept laughing at me so I asked to speak to a supervisor and he then disconnected the call! This is outrageou...
Questions & Answers
Why can’t I find in news emergency landing of Singapore airline on 7 May 2022 . The flight was from Kathmandu to Singapore and it was the most chaotic and panic moment!
Is there any chance of getting customer service from Singapore Airlines? It's beyond a joke being unable to contact an International Airline... I think we all should join to initiate a class action for compensation... Really over them...
Fare deals : you get the email with the special fare deals to Singapore (from$751) you try to book on the dates like this ones :
Outbound Travel Period 17 February 2020 - 26 March 2020
20 April 2020 - 18 June 2020
13 July 2020 - 18 September 2020
05 October 2020 - 30 November 2020
The $751 fare is not available any of this days , the closest is $753 , once you click on that fare , by magic , it becomes over $900 !
What a joke !
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