Pathetic customer service !!! Still waiting on my money to be refunded by them which was cancelled due to COVID. Every time I call them some say its been processed and some say it is going through checks etc etc. Will never fly with them. They are ripping money from customers and keeping it in their accounts and making excuses to give the money back.

Many thanks to the Melbourne service team and the excellent service provided by the wonderful ground staff. My elderly parents was transiting between domestic flight connecting to the international departure smoothly. The service officer was kind and patient to greet them at the domestic gate and guided them through the check-in and to the departure gate during their flight back to Singapore during covid -19 pandemic. I’d definitely recommend Singapore Airlines to any air travellers in the future.

Cancelled flight back in July due to COVID and was offered a full refund. I paid for the flight with Paypal and was told it could take up to 16 weeks to receive the funds. It's been 6 months and nothing. Paypal also confirmed the refund has not been received. My other family members paid with their credit cards and received refunds within 20 days! The SingAir call centre in India is shocking. They do not care, they are reading off scripts and every time I call they tell me they will contact the financial department to get an update and then nothing. It's disgusting and it is stealing! I have lodged official complaints with ACCC and Fair Trading as I am at a loss what to do next.

Flew from Singapore to Sydney. Price was expensive due to Covid but overall service is good. I never flew with Singapore airlines before but this is my 1st time and it was comfortable.

My business class flight was cancelled due to Covid. Singapore airlines claim my refund it is in progress. Dreadful service. Every time we call them a different reason for the delay is given.
I will never fly with them again.

With Covid having such a devastating effect on airlines all over the world one could expect troubles when requesting booking changes, cancellations and refunds. My experience with Singapore Airlines has been mixed - they have been very difficult to reach and get meaningful communications out of, they have also been slow in processing requests. But at the end of the day they have honoured my request for refund after we decided it was not worth postponing flights every 6 months. So despite the long wait and frustrations they have done well. This is more than I can say for Qantas who have been far worse than I expected.

Singapore cancelled my business class flight due to COVID in August. Travel was not possible in any case. 4 months later still waiting for refund. Singapore claim that PayPal takes longer as it must be processed manually. The airline seems determined to drive business away.

Like so many others we are still waiting on a refund 6 months after they cancelled our flights due to Covid!! The customer service team drive you insane with their inability to help or provide any answers or time frames. Their excuse is because we paid via paypal it takes longer!? Would never use them again and it is criminal that they say they are offering refunds when clearly they are not.

Singapore Airlines were always by preferred airline of choice pre COVID-19. This won’t be the case anymore. The deceitful actions they took to try and avoid refunding my airfares, and the fact that I was forced to go through dispute with our bank to force their arm.
Singapore Airlines will now need to provide competitive flight prices moving forward and fight with all other airlines to get my business. I hope it was worth all the pain you put your customers through.

I booked a trip to the UK from Cairns almost 12 months ago. Covid 19 resulted in my 12 May flight being cancelled. We are now approaching September and no sign of a refund. Numerous phone calls, very polite but still not been paid. Other airlines have refunded in full in much shorter time frame.
Please do not support this airline.

I’ve been fortunate enough to fly business class to London a couple of times (for work) in the past year and have been extremely happy with this airline. The flight attendants are extremely welcoming and pleasant. The planes are noticeably cleaner than other airlines. The inflight service offers a lot of choice and there are plenty of meal options, which can be selected prior to check in.
I have no complaints with this airline and the genuine warmth of staff stands out to me.

Was charged $500AUD for 7 kg excess baggage. Connecting flight scoot. And then Singapore. Charged both times. No food or entertainment on scoot. I will never fly again with them.

What the airline is doing here is illegal. Especially given they canceled most the flights and a certain component of it is taxes that never belonged to the airline in the first place.

I finally received a refund but did not agree with not allowing transit via changi airport when dubai had no issues however happy that they came through with a refund in the end