2Singapore Airlines

Singapore Airlines

2Singapore Airlines
2.3

695 reviews

PositivevsNegative
31% · 213450 · 65%
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Value for Money
1.9
Transparency
1.8
Seat Room
2.5
Food
2.2
In-Flight Service
2.5
In-Flight Entertainment
2.8
Wi-Fi
2.0
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Reviews

695 reviews
Denise lord
Denise lord 6 posts
 

Retract my previous review

I originally reviewed Singapore Airlines one star because they advised the calculate my refund within 16 weeks. However they calculated the refund within 4 weeks so I am retracting my previous review
Sam L
Sam L39 posts
 

Beware, do not use Singapore Airlines

Have not even taken off yet...
Booked and paid for tickets. Confirmation arrived before the flight with connecting flights unilaterally re-scheduled by SIA 36 hours later.
No apologies, accommodation refused. The response "just apply for a refund you still have time to re-book"
Did not accept response and spent 6 hours over 2 days and 9 phone calls to fix barely acceptable flight schedule.
SIA sells itself as a premium airline but dishes out junk service at a hefty price Show details
Fred S.
Fred S.4 posts
  Verified
Value for Money
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Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
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CBones
CBonesPerth30 posts
  Verified
Value for Money
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Gavin E.
Gavin E.South East Queensland, QLD46 posts
  Verified
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Seat Room
Steven
Steven4 posts
 

no sleep at all

We booked into Premium economy and had a child screaming in economy 1 row behind us. Not a good experience, flight of 13 hours Manchester to Sin. The seats were well used and not comfortable, the food was bearable not great. Service was good we usually fly with this air line. Show details
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
JJ Thompson
JJ ThompsonSydney, NSW11 posts
 
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
paul u.
paul u.Metropolitan Adelaide, SA2 posts
 

Do not fly Singapore Airlines

Absolutely DO NOT USE this airline. Inflexible, unable, weak.
When unexpected errors occur in getting to your gate, don't expect any sympathy or recourse. This company expects bad luck and profits from your bad luck. No on ground airport staff will help. Never use this airline ever again. Show details
Uri Z.
Uri Z.Greater Melbourne (Outer), VIC3 posts
 

Waste of time, I'll fly with someone else now

I called and asked for a quote on both Economy and Premium Economy from Melbourne to Mumbai return, I had to repeat myself over several times and at the end he told me that I had to book a flight before he could give me the price, AGAIN I had to repeat things that I had already said including departure date and return date. LISTEN. I ended up hanging up out of frustration. I will fly with someone else. Singapore Airlines, you either have to change your system or employ people who can hear you the first time.
Kristen J.
Kristen J.South East Queensland, QLD5 posts
 
Seat Room
In-Flight Entertainment
Thiona
Thiona2 posts
 

Runaround on refund

My mother, after my father passed has provided all information you requested to obtain a refund from your airline for a trip to Thailand my father is obviously unable to make. She is 82, grieving for my father and so far no further response. This is cruel, unprofessional and pathetic and been going on for nearly 12 months. You don't even deserve the one star. Show details
Sanjeev Meston
Sanjeev MestonGreater Melbourne (Outer), VIC3 posts
 

Refund not provided even after 12 months

I have been communicating with Singapore Airlines since April 2023 to get a refund on a ticket that was cancelled on Medical grounds. Show details
Sanjeev Meston
Sanjeev Meston  
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Jai K
Jai KGreater Melbourne (Outer), VIC2 posts
 
ozN
ozNSydney Surrounds, NSW25 posts
 

BEST AIRLINE BY A MILE

I cannot believe when I read negative reviews about this airline as they are head and shoulders above the rest.
I recently flew from the UK to Oz with them.
On the first leg my power wasnt working and the steward spent 30 mins fixing and would not give up until he resolved.
On the second leg I was ill and the care of the staff was incredible.
I cannot fault this airline and the staff are wonderful. Show details
Train B.
Train B.11 posts
 

Poor service, bad support team

keep liar and repeat like AI nothing sorted, they just want talk and get paid instead of sort customer issue create by bad system useless team.

Questions & Answers

Anthony M
Anthony M

Do Singapore airlines ever ring there customers back when me the customer has terrible experience which I was scammed $682.40 by these scammers they used Singapore Airlines name I have all the evidence nothing from Singapore to catch these scammers why no email or phone call why this silence why Anthony I think no phone call I don’t use Singapore Airlines no more???

Jocelyn
Jocelyn

Singapore Airlines has changed my flight and has informed me via phone call but has not given me an updated itinerary. I contacted Booking.com and they told me they are waiting for confirmation from Singapore Airlines. It has been 2 weeks since that first phone call and I still have not received any update! I have called multiple times and still Singapore Airlines has not responded! My flight leaves in 12 days and I need this sorted soon! Can someone from Singapore Airlines help please!!

levi c.
levi c.  

Call the airline and if the caller is not helping talk to the supervisor or manager of the caller.

Lydia R.
Lydia R.

All three of our suitcases were left I. Singapore for two days and they refuse to pay compensation for the clothes we had to purchase!

See all Singapore Airlines questions

Details

CategoryInternational Airlines
Home CountrySingapore
RouteInternational
Airline Type Full-Service
International
Economy Included Carry On Luggage Limit 7kg
Economy Included Checked In Luggage Limit 23kg
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Contact info for Singapore Airlines

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