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Singapore Airlines

Singapore Airlines

2.9 from 417 reviews · View Statistics

Reviews

  • Value for Money
    2.4 (74)
  • Transparency
    2.4 (69)
  • Seat Room
    3.0 (46)
  • Food
    2.7 (44)
  • In-Flight Service
    3.3 (44)
  • In-Flight Entertainment
    3.4 (40)
  • Wi-Fi
    2.0 (10)
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Harshad

HarshadPerth

  • 2 reviews
  • 3 likes

Waiting for Refund !!! 5 months and god knows how many more

published

Pathetic customer service !!! Still waiting on my money to be refunded by them which was cancelled due to COVID. Every time I call them some say its been processed and some say it is going through checks etc etc. Will never fly with them. They are ripping money from customers and keeping it in their accounts and making excuses to give the money back.

Value for Money
Transparency
Incentivised ReviewNo
ClassEconomy
BookingThrough Airline
See all answers
Ari L.

Ari L.

  • 2 reviews

Thank you for your wonderful, utmost professional service.

published

Many thanks to the Melbourne service team and the excellent service provided by the wonderful ground staff. My elderly parents was transiting between domestic flight connecting to the international departure smoothly. The service officer was kind and patient to greet them at the domestic gate and guided them through the check-in and to the departure gate during their flight back to Singapore during covid -19 pandemic. I’d definitely recommend Singapore Airlines to any air travellers in the future.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
Incentivised ReviewNo
DepartureMelbourne VIC, Australia
DestinationSingapore
ClassEconomy
BookingThrough Airline
See all answers
Kace

KaceSouth East Queensland, QLD

  • 4 reviews
  • 2 likes

Still waiting on a refund and it's been six months!

published

Cancelled flight back in July due to COVID and was offered a full refund. I paid for the flight with Paypal and was told it could take up to 16 weeks to receive the funds. It's been 6 months and nothing. Paypal also confirmed the refund has not been received. My other family members paid with their credit cards and received refunds within 20 days! The SingAir call centre in India is shocking. They do not care, they are reading off scripts and every time I call they tell me they will contact the financial department to get an update and then nothing. It's disgusting and it is stealing! I have lodged official complaints with ACCC and Fair Trading as I am at a loss what to do next.

Value for Money
Transparency
Incentivised ReviewNo
ClassBusiness Class
BookingThrough Airline
See all answers
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ALVIN.APU

ALVIN.APUSydney, NSW

Service was Great

published

Flew from Singapore to Sydney. Price was expensive due to Covid but overall service is good. I never flew with Singapore airlines before but this is my 1st time and it was comfortable.

Value for Money
Transparency
Incentivised ReviewNo
Sheryl Kannapin 5th June

Sheryl Kannapin 5th JunePerth, WA

  • 4 reviews
  • 6 likes

Still waiting for my refund 5 months later

published

My business class flight was cancelled due to Covid. Singapore airlines claim my refund it is in progress. Dreadful service. Every time we call them a different reason for the delay is given.
I will never fly with them again.

Incentivised ReviewNo
DeparturePerth WA, Australia
DestinationLondon, UK
ClassBusiness Class
BookingThrough Airline
See all answers
Alex W

Alex WIllawarra, NSW

  • 2 reviews
  • 3 likes

Hopeless Refund Process

published
Incentivised ReviewNo
DepartureSydney NSW, Australia
ClassBusiness Class
Frank E

Frank ESouth East Queensland, QLD

  • 5 reviews

Very slow response to refund request but good result

published

With Covid having such a devastating effect on airlines all over the world one could expect troubles when requesting booking changes, cancellations and refunds. My experience with Singapore Airlines has been mixed - they have been very difficult to reach and get meaningful communications out of, they have also been slow in processing requests. But at the end of the day they have honoured my request for refund after we decided it was not worth postponing flights every 6 months. So despite the long wait and frustrations they have done well. This is more than I can say for Qantas who have been far worse than I expected.

Value for Money
Transparency
Incentivised ReviewNo
DepartureBrisbane QLD, Australia
DestinationJohannesburg, South Africa
ClassEconomy
BookingThrough Airline
See all answers

Singapore Airlines refund for cancelled flight taking months and months

published

Singapore cancelled my business class flight due to COVID in August. Travel was not possible in any case. 4 months later still waiting for refund. Singapore claim that PayPal takes longer as it must be processed manually. The airline seems determined to drive business away.

Value for Money
Transparency
Incentivised ReviewNo
ClassBusiness Class
BookingThrough Airline
See all answers
MIchelle

MIchelleMetropolitan Adelaide, SA

Still Waiting For A Refund 7 Months Later! Poor Customer Service

published
Incentivised ReviewNo
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Inga T.

Inga T.Far North Queensland, QLD

  • 2 reviews
  • 1 like

Unacceptable!

published

Like so many others we are still waiting on a refund 6 months after they cancelled our flights due to Covid!! The customer service team drive you insane with their inability to help or provide any answers or time frames. Their excuse is because we paid via paypal it takes longer!? Would never use them again and it is criminal that they say they are offering refunds when clearly they are not.

Value for Money
Transparency
Incentivised ReviewNo
ClassEconomy
BookingThrough Airline
See all answers
Rachel C

Rachel CTruganina

  • 4 reviews
  • 1 like
  • Verified customer

Terrible customer service re refund request

published
Value for Money
Transparency
Incentivised ReviewNo
DepartureHong Kong
DestinationMelbourne VIC, Australia
ClassEconomy
BookingThird Party
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Ahmed Haridy

Ahmed HaridyPerth, WA

  • Verified customer

Be Careful of the 14 days mandatory stay at the origin of your flight route when booking a flight at Singapore Airlines

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
Incentivised ReviewNo
DestinationPerth WA, Australia
ClassBusiness Class
BookingThrough Airline
See all answers
BBBunch

BBBunchVictoria, Australia

  • 3 reviews
  • 7 likes

Poor Singapore Airlines

published

Singapore Airlines were always by preferred airline of choice pre COVID-19. This won’t be the case anymore. The deceitful actions they took to try and avoid refunding my airfares, and the fact that I was forced to go through dispute with our bank to force their arm.
Singapore Airlines will now need to provide competitive flight prices moving forward and fight with all other airlines to get my business. I hope it was worth all the pain you put your customers through.

Value for Money
Transparency
Incentivised ReviewNo
DepartureMelbourne VIC, Australia
DestinationLondon, UK
ClassBusiness Class
BookingThird Party
See all answers
Chris W.

Chris W.Perth, WA

  • 2 reviews
  • 4 likes

Extremely Unethical Airline

published
Value for Money
Transparency
Incentivised ReviewNo
Brock

BrockCairns

  • 6 reviews
  • 4 likes

Still waiting a refund

published

I booked a trip to the UK from Cairns almost 12 months ago. Covid 19 resulted in my 12 May flight being cancelled. We are now approaching September and no sign of a refund. Numerous phone calls, very polite but still not been paid. Other airlines have refunded in full in much shorter time frame.
Please do not support this airline.

Value for Money
Transparency
Incentivised ReviewNo
DepartureCairns QLD, Australia
DestinationLondon, UK
ClassEconomy
BookingThrough Airline
See all answers
International Airlines

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Lil Fish

Lil FishGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 6 likes

Unacceptable refund delay, extremely disappointing

published
Value for Money
Transparency
Incentivised ReviewNo
DepartureMelbourne VIC, Australia
DestinationDüsseldorf, Germany
ClassEconomy
BookingThrough Airline
See all answers
Katina

KatinaSydney

  • 7 reviews
  • 3 likes

Outstanding

published

I’ve been fortunate enough to fly business class to London a couple of times (for work) in the past year and have been extremely happy with this airline. The flight attendants are extremely welcoming and pleasant. The planes are noticeably cleaner than other airlines. The inflight service offers a lot of choice and there are plenty of meal options, which can be selected prior to check in.
I have no complaints with this airline and the genuine warmth of staff stands out to me.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Incentivised ReviewNo
DestinationLondon, UK
ClassBusiness Class
BookingThird Party
See all answers
  • Verified customer

Terrible. Never fly again with Singapore.

published

Was charged $500AUD for 7 kg excess baggage. Connecting flight scoot. And then Singapore. Charged both times. No food or entertainment on scoot. I will never fly again with them.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
Incentivised ReviewNo
DepartureHong Kong
DestinationSydney NSW, Australia
ClassEconomy
BookingThrough Airline
See all answers
David R.

David R.

  • 3 reviews
  • 3 likes

3 months later and still no refund for canceled flight

published

What the airline is doing here is illegal. Especially given they canceled most the flights and a certain component of it is taxes that never belonged to the airline in the first place.

Incentivised ReviewNo
carmenlouise

carmenlouiseSydney, NSW

  • 5 reviews
  • 2 likes

Received a refund due to covid-19 for return flight not taken ..restored my faith in Singapore airlines

published

I finally received a refund but did not agree with not allowing transit via changi airport when dubai had no issues however happy that they came through with a refund in the end

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Incentivised ReviewNo
DepartureSydney NSW, Australia
DestinationMunich, Germany
ClassEconomy
BookingThird Party
See all answers
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Questions & Answers

Alex

Alexasked

Fare deals : you get the email with the special fare deals to Singapore (from$751) you try to book on the dates like this ones :
Outbound Travel Period 17 February 2020 - 26 March 2020
20 April 2020 - 18 June 2020
13 July 2020 - 18 September 2020
05 October 2020 - 30 November 2020

The $751 fare is not available any of this days , the closest is $753 , once you click on that fare , by magic , it becomes over $900 !
What a joke !

No answers
gesh

geshasked

How an where can I book wheel chair assistance for the elderly during transit?

1 answer
Mum
Mum

Call the contact centre and book a free wheel chair. Try to get it confirmed in writing as they can be unreliable

Marianna K.

Marianna K.asked

The 18.08.19 leave Brisbane to Athens. How can I reserve my flight seats Brisbane-Singapore-Munich-Athens

No answers

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