Skiddoo

Worse company ever never refund the money – I booked the trip before coronavirus and my flight got cancelled and I don’t have their direct phone number. I got the email from them saying that Thai airline refund the money plz send the account details so we can refund the money. Till today I never got my money.

Follow up on last review – I since have phone contact with them and a email saying they are refunding our money that was 3 weeks ago still waiting on the refund . But at least I have a direct line now to use and yes it works once the transaction is complete and we do see our money I will give another update Show details

CAN NOT fault our experience with SKIDDOO – We booked through Skiddoo 2019 to fly Singapore Aiirlines to Europe in June 2020 .Covid hit ... We kept regular contact with Skiddoo with returned polite informative emails back from them. We asked them to hold our fares for when we could travel again but then going into 2021.. It wasnt happening. We received all our airfares minus $100 fees… Read more

back into our bank account when we requested our refund . Will definately book with Skiddoo again. Kay and Colin Pegler

Refund at last – Received refund after 4 months wait following Skiddoo advice that I am on the refund queue. During that time I also queried Singapore airlines which advised that they had transferred the refund money to the agent for processing. It took Skiddoo 3 months to process.... Show details

Got my refund!!! – I was skeptical on whether Skiddoo would refund my flight tickets or not. A few days ago I read the reviews on here and kind of lost hope that they would refund the money back since the reviews were quite negative. I was about to send an email once again asking about my refund progress. I cancelled my tickets since March for my flight in May and I… Read more

emailed them back and forth and they always responded to my emails within a few days. The last time I emailed Skiddoo was in June asking about my refund process. Then, I got my email about my refund process was in a queue from 8-15 weeks on 27 of June. Today, I was surprised they refunded all the money to me without any email notice or so. I'm really happy and I guess it will happen to everyone else, just give them some times. I at first, didn't believe the positive comments on here about the refund too until I have received it myself and I want to make a comment to reassure everyone else as well. Good luck to everyone!

Refund/credit – I booked a flight to Thailand in 2019 for departure in 2020. I was advised in 01/04/2021 of a credit till 31/12/2022. Several emails to the company and no response. Finally a response 27/12/2022 from Skiddoo I was informed that Thai Airlines were refunding airfares and were up to 03/2020 and Skiddoo would pass that on ... no refund and no response ...DO NO USE THEM Show details

Skiddoo Stole My Money !!! – This company has not paid me for airline tickets, Thai always has already paid them in November 2022 disgraceful behaviour from a company.

Skiddoo- Swallowed my money – Me and my wife got tickets booked for travel to New Delhi and were issued two tickets of Thai Airways by Skiddoo. However due to COVID 19 restrictions we requested for cancellation and sought refund. We were advised by Skiddoo that since Thai Airways is under liquidation and has offered to avail credit by Dec 2022.Despite our frequent follow ups, we were neither afforded credit nor refund. In fact no communication. Show details

Bad Experience – Booked flights to Phillipines but due to the pandemic was not able travel. Contacted Skiddoo through email who advised we would receive a full refund which still has not come. Show details

Hard to contact – Still waiting for my refund since 2020. Does not reply to emails I have just received my refund after lodging an online complaint to ATAS, Stephen from Helloworld responded straight away and I was refunded within a week 5 stars to Helloworld. Show details

I made a booking in march 2020 through Skiddoo for Aug and it was cancelled because of covid 19 – I payed for a trip to Thailand and have had no refund after 2 years Show details

Appalling – Booked flights to Bali two years and due to covid had to cancel have not received any refund from them despite last year finally they agreed to repay the flights then nothing…..this would be called stealing and I would suggest no body books through them Appalling customer service Show details

Complete lack of customer service – Have been constantly emailing them trying to use my flight credit before it expires and have no had a response in a year so far, terrible service, would never ever ever use them again even once everything becomes normal again Show details

Worst travel agent – I have booked my flights with this company for $3800 in 2020 and it was cancelled due to COVID19 still waiting for refund and no response from them at all

cant give 0 stars – I booked flights with Skiddoo for travel April 2020, $8,000 for a family of 7. The flights were cancelled by the airline due to covid-19. Was told I could get a voucher or a refund, I asked for a refund. 22 months later, no refund, no reply to emails. Please never book with Skiddoo, save your money. I will always book direct with airline in the future. Show details

Fraud company stay away – My refund confirmation was received 2 years ago fr skiddoo for flights that they cancelled still have not received it yet. multiple complaints lodged to NSW Fair trading now they finally asked me to take legal advice as they believe they cant push them any further.. stay away they like defrauding everyone and cut their loses Show details

WARNING! Do not book through Skiddoo. Worst holiday booking company – After our holiday was cancelled due to COVID I was promised a refund in 2-4 months. After this time elapsed, I needed to follow them up to ask again where my refund is to which they replied it may be another 12 months! I have since left multiple follow ups and not one response. Shocking service from a shocking company. Do not book through Skiddoo! Show details

Worse company – I made the booking last year in March and still chasing for my refund. Worse company ever. I am keep sending email but no reply. Please don’t use them at all Show details

Highly Unethical Company - Beware – I have booked the flight with them in June 2019 for SYD to Rome and return. Their website was dodgy and never mentioned it has two stop overs and hence i need a transit visa. They confirmed the same to me over email too, I received the boarding pass at Syd and then denied the boarding at the gate. Airline team confirmed that they have fully… Read more

refunded my fare as they also share the mistake along with Skiddoo but Skiddoo never refunded anything back to me. At fair trading also they won the case because they presented an eticket (different than what they sent to me) which states that the flight has two stop overs in china. I'm a frequent traveler and never seen company like this who takes the refund from airline and never pass it to the customer even though it is their mistake which costed me double the actual fare for the flight I booked for another airline.

No credit, no refund – I purchased flights in late 2019, cancelled my flight before the pandemic had affected Australia and was told I would be given credit and had to use my flight before November 2020. Obviously the pandemic didn't allow travel in/out of Australia with the strict travel ban so I was unable to use the credit... had I ever received an email of said… Read more

credit. I have tried to get in contact SO many times and have not received any emails, contact or support regarding the flight credit. I have emailed countless times now of the whereabouts of my credit and now so furious with receiving zero contact that I've emailed a handful of times asking for a full refund. This is an absolute joke of a company. I'm aware the pandemic has caused delays but surely not over a years worth of delays? I have been extremely patient but now I'm completely sick of this. This company has STOLEN over $2000 from me and won't offer any kind of support or assistance in my complains.

Awful.

Joke of a Company – Absolute joke of a Travel Agency, they never come back to you in regards to anything that is not in their own interest. Wouldn't recommend these guys to anyone ever.

Finally I received my refund!! – My flight for May 2020 was cancelled due covid-19, I never accepted credit, I went twice to Sydney office, I never gave up, I sent 3 emails a week and no one reply for months, finally I received a response to tell me that in 3 to 4 weeks I would receive my funds back, FINALLY I GOT IT!! keep trying everyday

No Refund – A disgraceful company. Singapore airlines refunded me in July 2020 via Skiddoo. Skiddoo never passed bit on. Un-contactable. Constant emails etc etc. Singapore airlines don't act either. Very very disappointed. Don't know what else to try!! Show details

No Contact Support – I have emailed Skiddoo regarding a cancelled flight refund from March 2020, at least 4 times now, and have not received a single response. My flight was cancelled due to COVID and I was forced to book a new flight last minute.  Show details