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Smarttek Black Smart Hot Water System

Smarttek Black Smart Hot Water System

3.2 from 35 reviews · View Statistics
See the Best Gas Continuous Hot Water Systems in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

3.2
35 reviews
  • Build Quality
    3.7 (30)
  • Value for Money
    3.2 (33)
  • Cleaning & Maintenance
    3.6 (27)
  • Noise Level
    3.9 (25)
  • Smells of GasYes (1) · No (26)
  • Temperature Consistency
    3.0 (31)
  • Heating Speed
    3.5 (31)
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Steph C.
Steph C.South East Queensland, QLD

Still without our Hot water System!

published

Purchased at Tentworld - Warana for $379.

  • Build Quality
  • Value for Money
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Greg S.
Greg S.Perth, WA

To SMART for its own good TEK piece of rubbish

published
  • Value for Money
  • Incentivised Review No
  • Functionality
    • Temperature Consistency
    • Heating Speed
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AliG
AliGAU
  • 2 reviews
  • 3 likes

Doesnt work as claimed

published

Purchased in at Tentworld Physical store for $399.80.

  • Value for Money
  • Incentivised Review No
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Cruising Soro
Cruising SoroQueensland
  • 4 reviews
  • 4 likes

RUBBISH -

published

This system simply doesnt deliver what's claimed. It uses way too much water as it takes too long to heat and turns off and on inconsistently. We are sick of having to monitor and mother it so after using it on 4 trips we've given up and gone back to heating water in a kettle and using a cheap companion shower head from a bucket.

Purchased in .

  • Build Quality
  • Value for Money
Smarttek
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Dion
DionPerth, WA

This is rubbish

published

It never holds temp, and is always cutting out, I have this plumbed in with a 17Lpm pump, at max wont hold temp, on low wont hold temp. I have had this problem since day dot , I persevered and still rubbish, it been 2 years with back and forth with the service centre, I keep getting told to change the batterie's, I put a new pair in and nothing changes, no point of a warranty. I will never recommend this brand. I am now looking at a different unit and throwing this away.

Purchased for $330.

  • Build Quality
  • Value for Money
Smarttek
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Unreliable

published

Se med great to start but would continuously turn off. Eventually after a few months stopped working all together. I returned it to the store over a month, almost two months ago. Smarttek were lovely on the phone but all talk no action. Two months without hot water and living off grid with a child. They have a lot of explaining to do. Faulty unit and no resolution two months later.

Purchased in at Anaconda for $349.

  • Build Quality
  • Value for Money
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Paige
Paige
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Joshua Quirk
Joshua QuirkPerth, WA

Below average heater at best

published

Using on a patriot x1 camper.
This heater cannot maintain a constant temp. No matter which combination of settings I use, it always manages to cut out before I shower/fill sink.

Purchased in .

  • Build Quality
  • Noise Level
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Bruce
BruceBrisbane
  • 5 reviews
  • 8 likes

Why do I have to micro-manage this thing? All I want is hot water.

published

Purchased in at Tent World Acacia Ridge QLD.

  • Build Quality
  • Value for Money
Bruce
Bruce

Oh and just as an update. After roughly 3 weeks of the 2 of us showering the pump toggle switch failed. Replaced it with a waterproof 12v toggle switch from Jaycar, but really!!! 3 weeks???

Smarttek
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Bruce
Bruce
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Fantastic

published

Smarttek were fantastic, I had an issue with the machine and they walked me through the set up and had an amazing hot shower we did purchase the extra long shower hose and the smart connection which made a huge difference

Purchased in .

  • Build Quality
  • Value for Money
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Gas Continuous Hot Water Systems

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Phil
PhilSouth East Queensland, QLD
  • Verified

Don’t even deserve 1 star never worked straight out of box now charging me $88 as no fault found( by them) what a joke!!

published

Purchased in at Tentworld for $379.

  • Build Quality
  • Value for Money
Smarttek
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Natgo
Natgo
  • 4 reviews
  • 1 like

Doesn't work

published

Purchased the Smarttek black a month ago and we haven't been able to get it working yet. We've purchased new gas, new batteries and it still won't give hot water for any longer than 15 seconds. Tried troubleshooting suggestions, temperature setting, all no good. Also tried their 7 day support line, but no one taking calls.

  • Incentivised Review No
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Natgo
Natgo

Hi, done all of the above and no one has responded over a week later. What is the likelihood of a return phone call? Just that if it's going to take a month I'll just return the item and get a refund.

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Tech support exceptional

published

Tech support over the phone was patient, knowledgeable and helped me fix the problem in real time. Worked with the rep via mobile and photos. System now working again like new

Purchased in .

  • Build Quality
  • Value for Money
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Gas Continuous Hot Water Systems

Find out how Smarttek Black Smart Hot Water System compares to other Gas Continuous Hot Water Systems

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Tumble W.
Tumble W.Greater Melbourne (Inner), VIC

Nothing but trouble

published

Purchased in at Snowys Outdoors Online store for $330.

  • Build Quality
  • Value for Money
Smarttek
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  • Verified

My Smarttek Black not a set and forget system

published
  • Thumbnail

Purchased in at Tentworld Physical store for $498.

  • Build Quality
  • Value for Money
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Boyd C.
Boyd C.
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MarkD
MarkDSouth East Queensland, QLD

Great service, great attitude

published

Purchased camper trailer 2nd hand and hws would not work when I first went to use it. Obviously, previous owner had never used as it was plumbed up wrong and would never work as was.
Customer Service rep got me going quick smart. Great attitude to assisting the customer
Unit provides huge amounts of hot water for luxurious showers when camping

Purchased in for $299.

  • Build Quality
  • Value for Money
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Questions & Answers

Martin D.
Martin D.asked

I purchased a hybrid camper last year brand new and with it came a smarttek portable hot water unit. What is the warranty timeline as I am having issues with the plastic compartment the batteries are housed in as it won’t shut tightly. Should I return it back to where I bought the camper and get it replaced?

1 answer
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