2Smarttek Black Smart Hot Water System

Smarttek Black Smart Hot Water System

 Verified
3.5

66 reviews · Statistics

PositivevsNegative
58% · 3826 · 39%
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Smells of GasYes (2) · No (50)
Build Quality
3.9 (56)
Value for Money
3.5 (60)
Cleaning & Maintenance
3.9 (51)
Noise Level
3.9 (44)
Temperature Consistency
3.4 (55)
Heating Speed
3.9 (56)
See the Best Gas Continuous Hot Water Systems in 2024 as rated by Australians on ProductReview.com.au.

Reviews

66 reviews
Cate S.
Cate S.
  Verified
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Keith M.
Keith M.VICGreater Melbourne (Inner), VIC
 

Good camp hot water service

We recently bought a new Opus camper which came with a Smarttek hot water service. Couldn't get it to work at all. I contacted their support team and spoke with Mitch. What a legend, Mitch stayed on the call with me for 30min while we were troubleshooting the issue. Turned out the flame failure safety device wasn't connected, so the gas was cutting out. I connected it and it works perfectly. A little disappointed that there was an issue in the first place, but their support was outstanding, thanks so much Mitch!! Show details
Build Quality
Value for Money
Cleaning & Maintenance
Niel W.
Niel W.QLDWide Bay-Burnett, QLD2 posts
  Verified
Functionality
Temperature Consistency
Heating Speed
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Danielle R
Danielle RNSWSydney, NSW2 posts
  Verified

Does not do the one job it’s made to do

Purchased this for surprisingly… ‘hot water’. Simple set up, simply did not work. Heated to 30 degrees and cuts off immediately. Reignite gas and same thing. Tried all the recommended fault finding settings. Nothing. Replaced batteries (another poorly designed feature). Now had to schlep it half way across Sydney to be told they’ll have to test it/send it back to Smartek before I can be reimbursed/replaced which hi simply do not want. Help centre only operates mon-Fri which is super useless. Would not recommend or buy any other smartek product. Now off to buy a Joolca because I need hot water now not when Smartek can make their decision. Show details
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Ross
RossNSWMurray Region, NSW3 posts
  Verified
Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
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Sjd
SjdVICGippsland, VIC
  Verified
Value for Money
Noise Level
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Offgrid aus
Offgrid ausQLDWide Bay-Burnett, QLD
 

Best unit we have used to date

We purchased this unit after trying many other camping hot water units which have failed on us. This hot water system is honestly the best we have used.

This unit is perfect for us, works flawlessly every time. No issues, good flow and temperature control. Not to mention it has put me in the good books with the wife too which is a bonus. Show details

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Cramhobart
Cramhobart2 posts
  Verified

Not fit for purpose

As others have said, incredibly difficult, time water and gas consuming to set up- once you’ve completed set up will work for about 2 mins, then you start all over again. I just want to 1-set unit up, 2 have a hot shower, 3 turn off, 4 repeat the next day. Unfortunately with this unit you hardly ever get past step one. I think they are called Smart tek because unless your a Mensa certified genius you’ve got more chance of winning the lotto on 4 consecutive weeks than you have of having a hot shower with one of these. Show details
Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
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Fran
FranWAPeel, WA5 posts
  Verified

Keeps cutting out. No tech support avail

Cuts out if you ever adjust. I believe the batteries aren't contacting properly which we found when we purchased was the problem. The battery box and set up is a major design flaw. Difficult awkward and holding batteries uphill is rubbish.Camping World said after sales for technical was amazing. Absolute crap. Have never had a call back and you never get through. I want to return and under ACL I'm entitled to. More crap asking it be returned for assessment. Wanted Joolca but they had a wait list. Worst decision going with this 2nd option. Show details
Overall
Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Functionality
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Brett D.
Brett D.NSWMid North Coast, NSW
  Verified

Perfect system for me

Perfect system for me, set up is easy, everything is easy to read and operate. Crazy how I can be anywhere in aus and have hot water! Unbelievable customer service also Show details
Braydon G.
Braydon G.NSWMid North Coast, NSW
  Verified

Love the new Hot Water Smarttek

Great Product. Loved the upgrade to the Smarttek from our old hot water system. Makes camping more enjoyable and keeps the wife happy with a hot shower. Show details
Turtle Glove
Turtle GloveVICCentral Highlands and Goldfields, VIC12 posts
  Verified

Anything but good so far. Note: you need a new gas bottle!

Very disappointing. We were told it came with all we needed only to discover it need a gas bottle with a NEW fitting on it. After a lot of running around we got one. Then on first use the system kept cutting out and now we have no display at all. It’s not that we can’t follow the instructions. No one available on the tech extension. So far - had it for a week and still can’t use it, wasted a few hours trying. I see it has many good reviews but our experience has not been a good one. Now they have called back, we need to take the front off, find a loose wire etc… is brand new, shouldnt be loose. Been a long time trying to get this thing to work, all in all, anything but smooth. I would not recommend. Show details
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Mitch
MitchNSWMid North Coast, NSW
  Verified

Nothing beats a hot shower!

Such a great hot water system!
Bought this for my partner as an outdoor shower, hasn't missed a beat. 44°c showers every time.
Even used it for an outdoor bath!

Can't recommend this product & the snap pack enough! Show details

Jonathon H.
Jonathon H.
  Verified

Perfect for camping

Great unit to have at such a good price, family use it camping in black soil country never misses a beat.. stays consistently hot.. would recommend Show details
Brian H.
Brian H.NSWMid North Coast, NSW
  Verified

Excellent hot water system Happy as

Used this shower while renovating the bathroom for 3 weeks with a family of 5 with no problems Show details

Questions & Answers

Martin D.
Martin D.

I purchased a hybrid camper last year brand new and with it came a smarttek portable hot water unit. What is the warranty timeline as I am having issues with the plastic compartment the batteries are housed in as it won’t shut tightly. Should I return it back to where I bought the camper and get it replaced?

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Details

CategoryGas Continuous Hot Water Systems
Price (RRP) $349
TypeContinuous
Max Water Pressure1,500 kPa
Min Water Pressure25 kPa
Dimensions 440 x 300 x 150 mm
InstallationExternal
LPG Consumption 28 mJ/hr
Gas TypeLPG
Flow Rate6 L/min
Manufacturer Warranty3 year(s)
Visit official website

Extra Information

Joolca HOTTAP
Dux Always Hot Continuous Flow
Neopower NP26-01 Natural Gas 50C Preset

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