Smarttek Black Smart Hot Water System

We used it daily but had issues with faulty switch, gas settings and leaking hose adapters. We took our product to Tentworld and they sent it to smart-teck no questions asked. (Covered under 3yr warranty). Smarteck fixed 2 of the 3 issues but now want to charge us a $88 service fee (For a product worth $350). Never did anyone call us to discuss our problem. Its now 10 weeks later without our system and they refuse to return it after we pay the fee. --- save yourself a hassle. Terrible costumer service. ... from tentworld and smartteck.

Fro...

Well, seems the problem I am having is very common here in these reviews and Not So Smarttek, don't even bother replying to me with your generic feel good dribble about your 3 year warranty and postage labels and fantastic after sales service, yada yada yada. We all know I will send it back (leaving myself cold showers as this is set up as my main hot water unit), you will test it, not find any fault, send it back to me and then insult me further by charging me $88 for the bitter cold shower experience.
As mentioned in another review not to lo...

We bought this unit with the intention of having outside hot water. From the moment it was hooked up it did not deliver as claimed. We have called the hotline more times than I care to remember all for stock standard answers that don't work. First it was replace the batteries which came with the unit (even though they were displaying as fully charged) We replaced the batteries, no difference. Turned off gas and allowed ambient water to enter the system, turned on gas, water started to heat up, but as soon as we ever so slightly adjusted t...

This system simply doesnt deliver what's claimed. It uses way too much water as it takes too long to heat and turns off and on inconsistently. We are sick of having to monitor and mother it so after using it on 4 trips we've given up and gone back to heating water in a kettle and using a cheap companion shower head from a bucket.

It never holds temp, and is always cutting out, I have this plumbed in with a 17Lpm pump, at max wont hold temp, on low wont hold temp. I have had this problem since day dot , I persevered and still rubbish, it been 2 years with back and forth with the service centre, I keep getting told to change the batterie's, I put a new pair in and nothing changes, no point of a warranty. I will never recommend this brand. I am now looking at a different unit and throwing this away.

Se med great to start but would continuously turn off. Eventually after a few months stopped working all together. I returned it to the store over a month, almost two months ago. Smarttek were lovely on the phone but all talk no action. Two months without hot water and living off grid with a child. They have a lot of explaining to do. Faulty unit and no resolution two months later.

Using on a patriot x1 camper.
This heater cannot maintain a constant temp. No matter which combination of settings I use, it always manages to cut out before I shower/fill sink.

Purchased from Tentworld Acacia Ridge in QLD late last year, knowing I would need offgrid hot water in the new year. Went to the trouble of building an outdoor shower cubicle for it. To get any kind of heat, we have to start on the lowest temp and water flow, then gradually, over a minute or so raise the flame and water volume until at a suitable temp. Meanwhile we've lost about 5 litres of water.
If we make any adjustments either hotter or cooler, the flame goes out. From there, we have to start again as above.
Surely it shouldn't be this ha...

Smarttek were fantastic, I had an issue with the machine and they walked me through the set up and had an amazing hot shower we did purchase the extra long shower hose and the smart connection which made a huge difference

Purchased from tentworld sat in box approx 1 year Nov 20 till first use Nov 21. Straight up cut out on winter mode so ok I’ll changed to energiser batteries must be flat. Nope still cut out then called 7day a week hotline on a Sunday goes answering machine someone will call you back never did! Called Monday spoke to someone when through trouble shooting batteries ok, did next water flow test, mains pressure slowed feed rate at unit then cut mains pressure then did it all again through 12v pump instead of mains still cut out on winter mode. Then...

Purchased the Smarttek black a month ago and we haven't been able to get it working yet. We've purchased new gas, new batteries and it still won't give hot water for any longer than 15 seconds. Tried troubleshooting suggestions, temperature setting, all no good. Also tried their 7 day support line, but no one taking calls.

Tech support over the phone was patient, knowledgeable and helped me fix the problem in real time. Worked with the rep via mobile and photos. System now working again like new

Straight out of the box had a leak . These things happen so obviously disappointed i contacted customer support and found them excellent. Returned unit for repair without ever using it and was returned with repair carried out . After initial start unit operated under same conditions i found it so difficult to dial in a constant temp. water would go cold and not switch back on . The final problem was when i switched the unit off from the shower head the unit continued to run . Being aware of the units supposed function i new this could be danger...

I purchased the unit on 20.03.21 prior to our yearly Easter camping trip with a large group of friends.

I set it up on the first day using the Winter mode with the water set to the start of the first notch off minimum and the gas dial centred on the first notch off minimum. The ambient water temperature at camp ranged from 10-14 degrees depending on the time during the day. These settings gave a continuous shower at around 38-40 degrees with a water flow just under 4 l/m.

This was perfect and how I expected the unit to perform. I taped the di...

Purchased camper trailer 2nd hand and hws would not work when I first went to use it. Obviously, previous owner had never used as it was plumbed up wrong and would never work as was.
Customer Service rep got me going quick smart. Great attitude to assisting the customer
Unit provides huge amounts of hot water for luxurious showers when camping