If they improve it could be useless – Stops in the middle of a cycle. Does not wash top shelf properly. Only works on hottest setting. Takes for ever to wash dishes. If you open door midcycle you’re in trouble restarting it. Sometimes it won’t turn on at all. Basically a very poor product .... Show details
Hopeless, Just gave up the ghost – Woke up one morning and the dishwasher wouldn't turn on. I live in an over 50's Resort and paid extra to have Smeg installed. There are other dishwashers in the complex with the same issue. Show details
Hi Ozedad my name is Lesley and I would like to help you… Read more
Zero star to SMEG – So this dishwasher was purchased with a 2 year extended warranty, and its broken a number of times. It's already had 2 call outs, the first as it wouldn't drain. The second call out shows it has "no fault found" and was just out of warranty - I was told its been a "goodwill fix", but there is no issue.. This dishwasher doesn't clean unless its on… Read more
the hottest cycle, it leaves residue on all glasses, dishes need to be rinsed before loading otherwise it leaves things on plates, and its now stopped draining. And its only 2.5 years old. This is not what you expect from a "premium brand", but reading the reviews, most people are saying the same thing about SMEG...the quality and reliability just isn't good. Stick to what you are good at and stop making dishwashers.
very happy with the service – The Smeg dishwasher DWA 149S , purchased just over 4 years ago, is very quiet and cleans the dishes perfectly. I am particularly happy with the service Smeg provides. Steve Cullen (the sales manager) could not have been more obliging in providing a new 'spray arm' foc when the dishwasher suffered a bit of a glitch recently. I would definitely purchase a Smeg product again. Thank you, Anna.
Smeg is an absolute piece of junk! – So disapointed in my smeg appliances. Not only did my microwave have to be replaced after so many repairs, my dishwasher is again leaking. I have had endless call outs for the dishwasher and parts had to be replaced. The door has always been out of alignment and required numberous repairs. It is no again leaking so will have them out again for… Read more
the 3rd time just in regards to the leaking water! So not happy at all with my smeg purchases. Thankfully i took out the extended warrenty and I think once that is up, my smeg dishwasher will go the tip where it belongs. I will never purchase a smeg appliance again! The dishwasher should of been replaced from the start buy the company! Poor effort.
Purchased from Harvey norman at penrith at the end of 2011
I wonder if Smeg ever look at their reviews??
Dear Kellie, I am the National l Service Manager for Smeg… Read more (+2 replies)
Terrible . All the reviews say it! Wish I never bought it! – I, like everyone else, bought this machine cause it was a "Smeg" and everyone knows Smeg is renowned for being a top of the range brand. Well this machine was crap from the first day it never cleaned 100% I guess due to lack of experience I put it down to poor packing. But it has never cleaned the top shelf properly. Which I see a few people are… Read more
complaining about. It always left residue and some plates were never cleaned. Coffee cups would always need to be rewashed. It stopped working 1 month out of warrenty i looked into getting it fixed but it cost nearly as much as a new dishwasher! Then it miraculously started working again 2-3 days later. Well now it has gone again and it's not matching any of the error codes in the manual. It starts and pumps water for a bit then beeps and flashes. This machine is 4 years old and we use it once a week. I will not be buying a smeg again and I will definitly be doing my research in the future. Very dissapointed.
Dear Pillyab, I am the National l Service Manager for Smeg… Read more (+1 reply)
Do not buy Smeg products – Bought my DWA149S dishwasher on the 05/07/2013. ONLY 10 days after expiring the warranty, it stopped working. As per instruction manual, it appears to be an aquastop failure. Called the service center on 17/07/15, after waiting for over 10 minutes on the phone, they advised that it is out of warranty and requires a technician to have a look and… Read more
advise of the charges. It will be at least $99 for the technician to come over and have a look and then the labor and parts for the repair will be quoted separately.
Why this should happen for an expensive Italian made product? Has it been designed to work only for two years or probably designed to fail just after two years of initial warranty. WILL NEVER EVER BUY AN SMEG PRODUCT AGAIN.
Very disappointed with the product and service.
July 19th 2016 Update: Not a happy customer
After a year of contacting SMEG and Wood Enterprise in QLD, and at least 5 visits from SMEG technician, the dishwasher still doesn't work.
Wood Ent and SMEG refuse to reply to my emails anymore.
Spend your money somewhere else where there is more responsibility and care.
July 20th 2016 Update: Not a happy customer
I wrote a review about this product a year ago. I was contacted by SMEG and offered to fix the issue. During the past 12 months, their technician has come to our place several times without the ability to fix the issue. Still same problem exists. SMEG and their local partner refuse to respond to the emails.
Spend your money with responsible people who care about you and their own brand.
Hi Masoud. Sorry to read about this problem with your… Read more (+2 replies)
Will never buy Smeg again!!! – Nothing but trouble. Only had it for 3 years and would expect the machine being a Smeg with a good name to last longer. After about a year the top shelf stopped cleaning and we used a dishwasher cleaner twice a week to try and get the top section cleaning, to no avail. I then tried a lot of different cleaning techniques to try and fix it, but… Read more
nothing worked. We now can't even use the top shelf unless the cups are pretty much clean to start with...Even the left over cardboard specs in brand new cups wasn't cleaned off the cups when washed on the top shelf. Not happy and will never buy anything Smeg ever again :(
dear Jade, I am the National l Service Manager for Smeg and… Read more
Terrible dishwasher – Moved into a beautiful 2 year old house with all Smeg appliances which we thought was fantastic. Within a week the door wouldn't close on the dishwasher and appeared twisted. Had service repair man fix and his advice was if it happens again buy a new one. Well it has happened again only 2 weeks later and dishwasher cannot be used as door… Read more · 1
cannot be closed. Extremely disappointing and left to buy a new dishwasher which will not be a Smeg as I am not inclined to pay another $90 for a repair man to do nothing.
27th February 2015 Update:
Further to my previous review regarding issues with the door of our dishwasher I am pleased to advise that Smeg has offered to repair the door. Very impressed with their level of after sales customer service and all credit to Smeg for attending to this very promptly.
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Hi Steve J I think we have already replied to your review on… Read more