Smeg DWAFI6314-2

Dear David K., Thanks for your review. We would like to have the opportunity to have a look at the feedback you have provided. Can you kindly email us directly with your full name, address, and contact telephone number? Our email address is: service@smeg.com.au and please mark it to the attention of Lesley. Regards, Smeg Australia.

email sent

Always amazing - is it a wonder that you do as they ask and you feel like your on a merry go round.

Dear David,

Thank you for your email.

Are you able to send through a screenshot of your comments, so we can understand which review this relates to. Once we have this information, we will be in a better position to further assist.

Callie Rae | Service Department

Dear David, Thank you for your reply. We would like to assist you with this matter and arrange for repairs to be carried out under warranty as a one-off gesture of goodwill.

Please advise accordingly if you wish to proceed and we will forward all information onto our agents to arrange.

As per my review it took so long that we ended up buying a Bosche rather than a westinghouse. It was bought at about 8.30pm on tuesday and arrived installed at 9am on Wednesday. Thank you for you offer unfortunately it is too late. Regards David K

Very nice that they emailed me so quickly after the complaint was published on My Product Review - it is still a pity that took the complaint to prompt a reply.