Smeg Hand Blender Questions & Answers
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I just opened my smog hand blender with accessories. I went to watch a video with instructions on how to use it and they showed a masher and on the video they were mashing potatoes and butternut squash. Mine didn't come with the masher. Are you able to send me one? Thank you.
Hi sheri, The hand blender no longer comes with the potato masher accessory. external link Regards Smeg
Hi I purched a lovely cream SMEG HBF22CREU Hand Blender, 2 moths ago and it's been a great addition. Unfortunately my wife didn't know the Blender lid could be washed in the dishwasher. It's now full of water and I can see any means to drain without damaging the case. Is there any way that the case can be separated?
In 2020, I purchased the SMEG stick blender in a lovely powder blue. To date, I’ve been unable to justify this purchase as I need to use both hands to keep the parts from disjointing and making a huge mess. (Have had to clean up several messes). I would love to use this more but, I can’t say this is a product worth the money.
Have also had issues with my SMEG stand mixer which I’ve only had about 5 years and today, I went to bake a cake to celebrate end of school year for my son and, the batter got filled with metallic parts from the mixing bowl and the grinding sound was unbearable. I reluctantly grabbed the stick blender to use the whisk attachment and it was disastrous! I also own a SMEG espresso maker, 4 slot toaster, kettle and blender and have no issues with any of those items. I live to bake and love having my SMEG blender displayed in my kitchen but I don’t know this will be the case anymore. The cost to repair my stand mixer would be too high and, it should certainly last more than 6 years! Sorely disappointed.
Dear Raquel, Thanks for your review. Have you contacted us to discuss these problems? We would like to have the opportunity to look at the feedback you provided. Can you kindly email us your full name, address, and contact telephone number? Our email address is: diamondservice@smeg.com.au and please mark it to the attention of Lesley. Regards, Smeg Australia.
UPDATING my review to say I am a long-time SMEG customer and this was my first time having an issue - it just happened to be for two products at the same time. The team at SMEG customer service have been great at looking into the issues with the stick blender and stand mixer. Very happy with their customer service.
Hi i own a Smeg 50s stick mixer How do i get the water out of my Smeg 50s style Stick Mixer hand blender shaft that u use to puree and make milkshakes with and when i shake it water comes out and it stink like rotten milk
Dear Jazzmin, Could you please email diamondservice@smeg.com.au with your details so they can assist you? Regards Smeg
I used this set for the first time last night. This morning I found the lid/motor is full of water. The instructions to not submerge the lid in water I then discovered written on the underside of the lid but in the same colour as the lid so they are virtually unreadable.
I am so upset as I assume this means the set is now ruined. Is there a way to replace just the lid?
I would also like to suggest that the warning be FAR more visible on the lid as I can see multiple people have had the same issue.
Dear Alex S., Could you please email diamondservice@smeg.com.au with your name, address and contact number? Once they have this information, they will be in direct contact with you. Regards Smeg
Alex did you get a response on this one? Same thing happened to me? thanks in advance
Why has the internal metal blade section and turning shaft of my smeg stick mix separated from the outer plastic casing after very minimal usage and what can I do about it?
Dear Kerry B., Could you please email diamondservice@smeg.com.au with your name, address and contact number? Once they have this information, they will be in direct contact with you. Regards Smeg
Can this blender crush ice?
Hi Skye, It is not designed to crush ice. Regards Smeg
I didn't realise the gearbox to the potato masher was a separate piece and I submerged the gearbox in water. Will this cause permanent damage to the gearbox?
How can I get rid of the water from the chopper lid? I didn’t put it in to the dishwasher.
Regards
Just wondering if this product can chop ice?
Will SMEG be doing Stick Blender in the Mint Colour?
How do I get water put of my chopper lid. I didn't realize that it was not dishwasher safe
They told me there is no way… We have to buy new one :(
Hi there and thank you for your feedback- can you please email us direct with your full name address and contact telephone number along with a screenshot of this review so that we can discuss this further with you? Our email address is diamondservice@smeg.com.au kind Regards Smeg Australia
Hi. How is it with making baby pureed food? Worth the price?
Can someone tell me if the chopper blades are plastic or metal?
Dear Len, The chopper blades are made of stainless steel. Regards Smeg
Awesome! Just ordered one in powder blue, to match my Smeg juicer, kettle and milk frother in the same colour! Thank you!
My blender arrived to-day--I only ordered it yesterday!! Do I register the gaurantee in Smeg UK as per booklet?
Hi Peter - this is an Australian Product Review site, not too sure how the UK Warranty system works, maybe go on the website and see? Kind regards, Smeg Australia.
Can it blend thick external link ?
Hi Peter D - Yes, it certainly can! It makes wonderful buttermilk pancakes as well as a delicious pumpkin soup, Mayonnaise, Milkshakes and Mash Potatoes! All of these can be made with the accessories which are included – A chopper. Whisk, Potato masher and a beaker. It has a 700W motor along with a variable speed dial control. It also has a non-slip base. I personally LOVE my hand blender ( in fact it is on my father’s day present list for my dad – In red ) Kind Regards, Lesley from Smeg Australia.
what is the power of the smeg hand blender
Hi Peter D - It has a poweful 700watt motor that enables fast and easy blending, also it comes with a 2 year warranty. Kind Regards, Lesley from Smeg Australia.
Anyone else have an issue with water inside the chopper lid?
They told me there is no way. We have to buy no one :(
can it make Cauliflower rice ?
How strong is the motor?
700watts Chris
Hi Chris. Thank you for your enquiry. The motor on the hand blender is 700 Watts. The Rating is 220240 V and the Frequency is 50 Hz. Hope that this answers your enquiry. If you need any more assistance, please do not hesitate to contact us direct - our phone number is 02 8667 4888 or via email: info@smeg.com.au kind Regards, Smeg Australia.
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