Smeg PUM-X Series

My PUM60X rangehood suddenly had its suction power significantly reduced one day. Then, after a while, the extraction fan completely stopped working, while the indicators and lights are still functioning. Troubleshooting on the manual didn’t help much. Show details

OK range hood, but control panel died very soon – Of 5 buttons on the control panel, 2 stopped working completely, and 1 works very bad: I have to press it, like, 50 times for it to work. Meanwhile, replacement control panel costs 500$, and that doesn't include work and callout fees.

Noisy and Control Panel Doesn’t Work – Noisy to operate even on the lowest setting and the light button stopped working. Spent $100 to replace the light bulb which didn’t fix the problem and now I have to pay $300 to replace the control panel because 1 button doesn’t work! This doesn’t include the technician cost either which will probably be an additional $200. Crazy!

Excellent customer service – Our Rangehood worked well for 5 years and then the unit turned its self on and we were unable to turn off. Smeg customer service was amazing and they arranged for the unit to be fixed Without any out of pocket expenses. Rangehood working like new again, so grateful and unexpected.  Show details

Good one-bit noisy – My new home came with this SMEG range-hood, This range hood is good, suction is good removing all smoke. PROS: This range hood has 3 speed fan and can be vented to roof, 2 led light. This range-hood is bit noisy. Happy with its overall performance for all type of cooking  Show details ·  3

Fantastic customer service – Unit worked very well for around 4 years, then lights became unreliable and unit started by itself during the night. One quick email to Smeg service dept was all it took. Repairs arranged within a day, all to agreed timing, and at no cost. Unit working perfectly again. The Smeg customer service experience in my opinion has been really exceptional. Thanks guys.  Show details

Smeg PUM60X is very noisy and can not turn off via the control board's switch button – Installed as part of the newly built investment apartment. Very loud and not even turning off!? Cost to supply and fit 1 x new replacement Smeg (SMHA016W7S-06) electronic control switch to the existing rangehood: $550.00 including GST (and currently out of stock in Australia without any indication when next time available). Well there is no… Read more

replacement unit (or anything similar), according to Smeg. Try to buy another brand but nothing fits this very unusual shape which needs cabinetry alteration (costs additional $700 for carpenter to change). Very disappointing and can't see any quality. Terrible expensive lesson!

Smeg PUM60X is very noisy from begining and can not turn off via the control board's switch button recently – Smeg PUM60X has been installed by the builder since end 2015. From beginning the fan noise is very loud and the control swith ( swith button) always has problem , especially the light control button . Recently , only the button which is used to control the mid-level fan can work, the other four button (OFF button, low-level button,… Read more

high-level button, Light button) are all out of service. and I cannot turn off the range hood, change the fan level, power on/off light. To turn it off, I have to use the power outlet switch to cut off the electricity , then stop the range hood.

Range hood will not turn off – I have had the range hood install into a new kitchen about seven years ago and after 14 months it would not turn off.had an electrician look at it and he said something wrong in circuit board and would cost to much to fix,as it in my holiday house and did not have much use.

Doesn't do its job as a Rangehood – We had bought the house with items already installed. My wife likes to cook but this rangehood does not do what its supposed to do, collect steam and fats. It bypasses the rangehood even at high speed and noisy as you know what and still ends up on the overhead cupboards. Now the unit is not working, no power to the unit at all, so lights and fan… Read more

are not working. Very disappointing from a brand that I thought was to be a good household brand for kitchen appliances.

SMEG Rangehood not turning off – I woke at midnight to find the range hood on and I couldn't not stop it..then the light wouldn't go off...after a few hours it all crap down!! I have no idea how to turn off the main power supply - i am not happy with SMEG.... our kitchen is just over 3 years old and this is dangerous.

Sales rep said it would be quiet. SO wrong!! – New house build, purchase based on Smeg reputation and sales advice that this would be quiet. So wrong! Can’t hear anyone talk when running. Checked with meter; 74dB on low, 80 on high. Smeg customer service followup was good; they sent someone to check it, who said the ducting was incorrectly installed, but once it was repaired it only lowered the noise by around 10 decibels, still too loud to talk in the same room. Show details

Extractor doesn't seem to suck – Extractor is literally just out of warranty and is not sucking anything and hasn't done for some time. Makes all the right noises so thought it was just me. For a product to sound like it is working and only to find out that it is not when a small amount of smoke circulates through the house and set's off your fire alarms does not help anyone. Show details

Poor quality for smeg range hood – I built new house with upgrade all smegs appliances , the other work all right but the range hood was terrible. The light work for couple months then not . Fan buttons only 1 work, off button sometimes not working This was bad experience with Smeg Show details

Smeg rangehood pum601x fault – Our smeg rangehood has turned it self on an the fan an will not turn off been broken for about a year unsure how to get it fixed seen it is a common.. Show details

Doesn't really reflect the SMEG quality – We're quite familiar with the brand SMEG and we've already owned several in the past. We always think that SMEG is synonymous to quality so when we saw that this was included in our recent home build, we didn't bother upgrading it. Unfortunately, extraction was not that good even though this was vented out externally. And most of all it is noisy… Read more

contrary to their claim of 51-61 dBA. I've used a sound level meter and I've recorded on average 70dBA in the lowest fan setting which is loud. Sorry but disappointed overall

Dodgy – We have a small undermount range hood. Buttons have always been sensitive and exhaust stops all the time for no reason. Lights now but working either. This was not a cheap product and so disappointed in the whole product and smeg. Cannot afford to pay a smeg rep to come out. Show details

Annoying and taken advantage of – Our smeg rangehood- pum901x fan will not turn off! It is very loud and apparently there are no technicians for a week. One month out of warranty and must pay to fix it! Not happy at all! We have had other companies fix appliances out of warranty for free!

Worst rangehood ever – I have recently moved into an apartment that has the smeg PUM60X rangehood. One of the first times using it, extremely loud even though it was on the lowest fan force. After switching off the rangehood an extremely deafening high-pitched ringing sound relentlessly rung the entire night. I searched everywhere on the internet for ways to switch it… Read more

off but not a single useful thing. I'm still in the process of trying to shut off the entire breaker but this is extremely frustrating, the loud ringing really does not help, will definitely get no sleep tonight. Discraceful product.

Greese filters disintegrating – I have SMEG ( Miele replacement as part of insurance work). Now few years after the greese filters crumbling.. I was shocked as it looked like steel mesh and now turning into powder... This most likely got into pots and food.. I called and was offered to replace filters , total cost including delivery 139 dollars, the lady on the phone suggested… Read more

to do this yearly...This was supposed to be dishwasher safe, the lady on the phone suggested I hand wash this... I did not subscribe to yearly cost from SMEG...and never had such issues with Miele before. I did not subscribe to handwash this , who would ? It is quite hard to replace an integrated rangehood- so select best quality and stay away from SMEG

Faulty, poor quality product – We purchased the range hood in a bundle of SMEG appliances. Within months the range hood had multiple problems, switching itself on or off, buttons/lights/fans not working, fan speed stuck, unable to turn unit off from control panel. Had to revert to switching off from inside cupboard at wall power outlet so it didn't keep turning itself ON in the… Read more

middle of the night! Now the unit will not turn on at all. Obvious control panel fault which is common in reviews for this Model. We have had several much cheaper branded range hoods over the years in new builds and never had any problems. The SMEG PUM90X series range hoods are an extremely poor product. Buyer beware.

very noisy & doesn't even extract anything while cooking when it's brand new! – the rangehood was the builder's choice. Most importantly, it does not function as what it's supposed to do. Also It's super noisy I cannot even hear others talking, TV's on very high volumn and I counldn't hear a thing. pretty much same as the comments above. Show details

Too noisy – The range hood was supplied by a volume builder in a new house and the 3 speeds seem almost identical so the lowest speed is too loud to use for basic cooking. Only have it on when we desperately have to otherwise we don’t even use it. Very unhappy with it  Show details

Disppointed Customer !!!!!!!!!!!!!!! – Identical problems as described in other reviews. Switches on and off when it wants to. Difficult to access and repair switch panel. Virtually got to pull apart the entire overhead cupboard to get to the switches. It is obvious why it has ben discontinued. SMEG has not done itself any favours with this product.  Show details

Range Hood Rubbish – SMEG PUM60X is a complete waste of money. The unit is very noisy, the switches are not reliable and it is poorly constructed. On top of this it is difficult to install and remove. No wonder it is discontinued. I now have to find a unit that will fit in its place.  Show details

Insanely loud – What? I can't hear you over the sound of the jet engine in my kitchen We moved into a house that has one of these. It's the loudest range hood I've ever heard, you can't hold a conversation near it even when the fan is running on the lowest setting.  Show details

Pathetic – I bought this model to match the rest of the appliances in my kitchen reno. First time I switched it on to use (only a month ago) it wouldn’t turn off. I had to turn the mains power off to stop it running. Next time the fan would only work on medium speed, again I had to turn it off at the mains. Now nothing works, the lights won’t turn on, the… Read more

fan doesn’t work at all and it’s been used for only 20mins since pulling it out of the box!

Worst range hood I have ever installed in a kitchen. Now I have to fork out more money to get it fixed so I can sell the house without a faulty range hood.

Rangehood not working – Our SMEG range hood is about 5 years old. I’m disappointed as I thought we were buying quality but the switches must be jammed? I can only have the unit on or off and can’t choose between light and fan and it’s only going middle speed. The light isn’t working and we can only turn it on and off at the power point, not the switches on the unit.  Show details

The switch panel is going up into the unit – When I renovated my kitchen nearly 3 years ago I bought all SMEG appliances thinking I am buying quality well this unit is certainly below par, have had the same problem of switch not going on and then hard or can't turn off now the whole switch panel is going through the unit I then have to take out the filters and press it back down :-)  Show details

AWFUL--doesn't work!! – We have the EXACT same problem with the PUM90x Would randomly turn on, then not turn off. Took us shutting power off and then hitting multiple buttons on the on/off switch simultaneously to turn it off--this would sometimes take 20 minutes!!! We had a technician out who charged us a call out fee of $150 and then wanted to charge another $300 for… Read more

the new switch! He said everything else was fine and all we really needed was the new buttons for on/off and fan speed but unfortunately they were sold in a large pack of stuff i didn't need. I didn't want to spend that money on an inherent flaw in this Smeg product. So we now have a ranged that doesn't work. I am not impressed with Smeg.

Cant turn on or off – I finally succumbed to my wife's dismay after the constant need to turn the rangehood on/off from the power point and reading about this common fault. As described by many, it would sometimes randomly turn on, often cant turn off, cant turn on or need to press a fan speed button simultaneously while switching on from the power point, cant change… Read more

fan speed or would just default to full speed but can also hear the faint beeps as you would when pressing a button (but often difficult to hear while unit is running). i just hope i get the same response from Smeg as some others have, as my unit is also out of warranty but clearly its an inherent fault on this device. Worst part is the fact that its an undermount and cabinetry was designed around it! We are such fans of their ovens, my wife figured we should stick to the same brand....I should just blame my wife!

Pain to fit and poor quality – Product has gone down hill, now made cheap in china pain to fit and i would not recommend anymore. Materials used are not the quality of what the brand use to stand for. The lights are not well designed and are difficult to fit. Cover on the unit is thin and don't fit well.  Show details

Overpriced garbage – Failed and spares are ridiculously overpriced ($350 for a motor) and unavailable for 3 months. Spend your money elsewhere. Show details