Boils water quickly
Lid top system is difficult to open
Reviewer Photos & Videos
Good customer service
I had a problem with our Smeg kettle the on button was constantly turning itself off... the kettle is approx 15 mths old.
Customer service has agreed to replace it.
I cannot fault their customer service.Many thanks Leslie
Purchased in March 2020 at Myer for $200.00.
Purchased 50’s retro kettle Nov 2020.May 2021 the letter E fell of the kettle.Emailed SMEG they told me it would be replaced.Yesterday the letter S falls of.Poor quality don’t buy.
Purchased in November 2020 for $200.00.
Appalling product, now leaking everywhere!
Appalling design and quality.
Yes it looks good, as do all SMEG products, but now both our very expensive SMEG Kettle + our even more expensive SMEG Range cooker have developed unacceptable faults after just a few months of normal everyday use. The Range fails to light, and the seals have all broken around the edges of the oven.
The Kettle is far too heavy, made of cheap materials on the base, and worst of all is now leaking boiling water all over our kitchen after just a few months of light use.
SMEG customer services have refused to d...o anything about it, beyond offering to give us a nominal discount on an identical, badly designed kettle. Not only that, they didn't even have the decency to respond to our issues in person - all we ever received was an automated message which barely made reference to the actual problem. It's a real shame, SMEG used to be a good company with high quality products and exemplary customer service. Sadly it seems that they have moved away from this, and into a world of charging the same extortionate prices for badly made and poorly designed products, backed up by zero customer service when the inevitable happens and the products fail. Another company bites the dust...
Smeg kettle leaking
We purchased the cream kettle and toaster. They both look great and the toaster works fine.
In the last month we have discovered major leaking from the base of the kettle.
It seems that there is a fault in this design as several other reviews state the same thing.
We are severely disappointed and have gone back to our Breville kettle which is still going strong after 11 years!
We are also doing a major kitchen upgrade and were looking at the Smeg Portofino stove and range hood, reflecting on the quality of the kettle and the price paid, we're reluctant to commit to any other Smeg purchases.
Purchased in August 2018 at Harvey Norman for $190.00.
Smeg kettle leaking
We love our smeg kettle but have just noticed it is leaking from the window and the paint and chrome is starting to bubble.
It has us thinking twice about purchasing other smeg products considering the price.
Four weeks ago I wrote a review regarding my kettle bubbling paint. As you have promised I got my replacement today.I really appreciate your quick response.
Thank you & to your team .
Absolutely beautiful looking kettle that stands out on my counter,but for the high price I expected it to be as functional as it is beautiful. Unfortunately that's not the case. The button to open lid has to be pressed several times, regardless of whether the kettle is hot,warm,or cold. Frustrating, and unacceptable at this price. I emailed Smeg about the issue but so far have been ignored. Update 24/02/21 Smeg contacted me through mediation when I submitted a bad review and promised a replacement due end January. Nothing yet. Kettle now shoot...s steam from hinge to hit top of handle and hand. A steam burn and having to wear oven mit just to have a morning cuppa is last straw. I'm going to try convince Good guys to refund asap. Please be cautious of any steam or condensation on lid hinge if you have one. I was very lucky not to drop it.
Purchased in January 2020 at The Good Guys.
Disappointing for Smeg
I have owned a Smeg Chrome Kettle for 2 years, it still looks immaculate but leaks from the bottom of the water filling window. I mopped up for a year or so but it has now become unsafe and trips off all my power. I love Smeg products but this experience will prevent me from trusting the integrity of the brand again
Purchased at David Jones Retail Stores for $220.00.
Enamel starting to Bubble KLF03WHAU
I received my Smeg White kettle for Christmas 2019. So it is just 12 months old. But about 2 months ago I noticed the enamel had a rather large bubble. It seems to go down when the kettle is cool, but then becomes quite large and very noticeable while the kettle is heating up.
I’m very disappointed as these electrical items are not a cheap option to purchase and I would have thought the quality would be better?
Apart from this the kettle itself is great, very stylish and suits my kitchen, as I have all Smeg appliances.
Purchased in December 2019 at Harvey Norman Retail Stores for $260.00.
Over clever design and pricey
My wife bought this kettle mainly because it looked good, even though it’s over priced. Some clever designer decided that you can’t open the Smeg kettle if it is still hot, therefore if there’s not enough water to boil up enough for another round, you have to empty the kettle or wait until it cools down. Another example of an over zealous safety conscious society.
Purchased in December 2020 for $199.00.
Smeg kettle making popping/cracking sound and toaster malfunctioning at times :(
I purchased both kettle and 4 toaster from Peters of Kensington in 2020, absolutely love both they are a real centre piece in my kitchen but disappointed in a couple of things.
Kettle- after the water has boiled makes cracking/popping noises which is very worrying as I've never heard that come from a kettle.
Toaster- randomly one side will not stay down to cook toast, I left for a week or so and tried again then it worked. I used it popped it up to check toast and tried to put down again and didn't work and has not worked since.
Purchased in August 2020 at Peter's of Kensington Online store for $473.00.
- KLF03WHAU (White)
Smeg Kettle - Service Centre to the Rescue
I love my Smeg kettle as it looks terrific in the kitchen and is very quiet when it boils. I also like the way there is no calcium build up on around the lid and the paint is as pristine as the day we bought it. Last night it stopped working. I was really disappointed. I emailed the company to ask if there would be anyway they would honour the 2 year warranty as it had just gone past this date. My reply came through first thing this morning and they have happily replaced the item. The email was sent at 8pm, the reply came through at 8.06am. You can’t get better service than that. What a great company!
Purchased in December 2018 at Harvey Norman for $189.00.
- KLF03WHAU (White)
I was dazzled by its looks
I only have myself to blame.
I read the reviews. I saw the disappointment. I brushed them aside and bet it wouldn’t affect me. I was wrong.
Purchased in December 2019, by mid 2020 I’d noticed a bubble start to appear just below the lid opening on one side of the kettle.
I read the reviews again and found multiple complaints of the same issue. And many others. I kicked myself.
For such an expensive item, I was so disappointed. It just boils water, but it looks so nice.
Purchased in December 2019 for $195.00.
I love Smeg (have a Stove etc) however this was a disaster, it leaks, the lid broke within a couple of uses and there is a build up near the water reader. It is also very difficult to clean. Very saddened and it will definitely make me think twice about buying another Smeg appliance (like the fridge I had my eye on)
Purchased in April 2019 at David Jones.
I love the aesthetic of this kettle, but one slight problem
So our whole kitchen is comprised of smeg appliances; kettle, toaster, blender, microwave etc.
We are onto our second kettle after having the first kettle replaced by Smeg and are now having the exact same issue with the second kettle. The water indicators on the side of the kettle have worn off, I don't know what is causing this weather it is the heat of the boiling kettle or just poor graphic printing on SMEG's behalf.
Please fix this issue SMEG, surely I am not the first to have this happen.
Purchased in September 2019 at David Jones Retail Stores for $168.00.
Questions & Answers
Hi there. I purchased a smeg pink toaster and kettle from Myers carindale for my new kitchen. They are approx 4-5 years old. The toaster is still bright pink but the kettle has faded and looks terrible. Is this supposed to happen from constant heat? I’d love a new one but not if it fades so quickly. Has this happened to others? Or just this colour
Thanks for your enquiry. Could you please email email@example.com with your name, address and contact number? Once they have this information, they will be in direct contact with you.
Hi Theresa. I believe you have emailed our Diamond Team and we have emailed you back with a reply. Kind regards, Smeg Australia.
I’ve purchased a smeg kettle and have used it for the first time today. Is it supposed to get so hot around the outside of the kettle? I’ve never had a kettle that gets so hot around the outside after boil. I accidentally touched the outside when pouring the water and have burnt myself. It’s very hot and quite dangerous, so I’m not sure if it is supposed to be this way?
Hi Sammy. Thank you for your feedback. In order for us to assist you can you kindly email us direct with your full name, address and a contact telephone number, once we have this information, we will be able to investigate this matter and discuss with you direct. Can you also include a photograph of the kettle and the base showing the serial number on it. Our email address is firstname.lastname@example.org - Regards, Smeg Australia.
Hello, I have emailed and still haven’t received a response. I contacted you on the 6th of January.
Hi I have noticed recently that my kettle is leaking from the bottom of my Kettle. Is this a fault with this model? Thank you.
Hi Cathy.G - Thank you for your question. Can you please email us direct with your full name, address and contact telephone number along with a photo of your appliance and the base that shows the serial number on it. Our email address is email@example.com and please mark to the attention of Lesley. Kind Regards, Smeg Australia.
Get an answer from our members and Smeg representatives
This is a sleek 50s style collection of electric kettles from Smeg with a 1.7L capacity and a 39" power cable that comes in an array of colourful finishes. It has many more features including:
- Stainless steel body which is safe and non-leaching
- 2,400 watt heating element to heat water quickly
- Water level indicator to see when to refill
- Soft opening lid for safety
- Removable limescale filter for easy cleaning
- Auto switch off after boiling for safety
- Built-in cord wrap for a neat appearance
- Anti slip feet to prevent spills
- 360° swivel base for convenience
The product has a very classy look and is quick and quiet when boiling water. It is robust and the paintwork does not tend to scratch off with time.
The spring-loaded lid doesn’t function as smoothly as hoped. People have noted that the product is quite heavy (1.3kg) and even more so when filled with 1.7L of water. People also had some problems with the product leaking water.
|Category||Electric Kettles||Electric Kettles||Electric Kettles||Electric Kettles|
|Features||360° Swivel Base and Water Gauge||360° Swivel Base and Water Gauge||360° Swivel Base and Water Gauge||360° Swivel Base and Water Gauge|
|Capacity||1.7 L||1.7 L||1.7 L||1.7 L|
|Cord Length||1 m||1 m||1 m||1 m|
|Weight||1.6 kg||1.6 kg||1.6 kg||1.6 kg|
|Power||2,400 W||2,400 W||2,400 W||2,400 W|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Colour / Finish||Pastel Blue||White||Chrome||Cream|
|Construction Material||Plastic and Stainless Steel||Plastic and Stainless Steel||Plastic and Stainless Steel||Plastic and Stainless Steel|
- MPN: KLF03BLAUTSF01BLAU, KLF03PKAU and KLF03WHAUTSF01WHAU
- Smeg - KLF03PKAU - 50's Retro Style Aesthetic Electric Kettle - Pink
- Smeg - KLF03BLAU - 50's Retro Style Aesthetic Electric Kettle - Black
- Smeg - KLF03CRAU - 50's Retro Style Aesthetic Electric Kettle - Cream
- Smeg - KLF03PBAU - 50's Retro Style Aesthetic Electric Kettle - Pastel Blue
- Smeg - KLF03RDAU - 50's Retro Style Aesthetic Electric Kettle - Red
- Smeg - KLF03WHAU - 50's Retro Style Aesthetic Electric Kettle - White
- Smeg - KLF03PGAU - 50's Retro Style Aesthetic Electric Kettle - Pastel Green
- Smeg - KLF03SSAU - 50's Retro Style Aesthetic Electric Kettle - Stainless steel
- (Rose Gold) - Smeg KLF03RGUK Retro Style Kettle, Water Level Indicator, 360 Swivel Base, Anti-Slip Feet, Soft Opening Lid, Stainless Steel, 3000 W, 1.7 Litre, Rose Gold
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