Smeg KLF03

I had a problem with our Smeg kettle the on button was constantly turning itself off... the kettle is approx 15 mths old.
Customer service has agreed to replace it.
I cannot fault their customer service.Many thanks Leslie

Purchased 50’s retro kettle Nov 2020.May 2021 the letter E fell of the kettle.Emailed SMEG they told me it would be replaced.Yesterday the letter S falls of.Poor quality don’t buy.

Appalling design and quality.

Yes it looks good, as do all SMEG products, but now both our very expensive SMEG Kettle + our even more expensive SMEG Range cooker have developed unacceptable faults after just a few months of normal everyday use. The Range fails to light, and the seals have all broken around the edges of the oven.

The Kettle is far too heavy, made of cheap materials on the base, and worst of all is now leaking boiling water all over our kitchen after just a few months of light use.

SMEG customer services have refused to d...

We purchased the cream kettle and toaster. They both look great and the toaster works fine.
In the last month we have discovered major leaking from the base of the kettle.
It seems that there is a fault in this design as several other reviews state the same thing.
We are severely disappointed and have gone back to our Breville kettle which is still going strong after 11 years!
We are also doing a major kitchen upgrade and were looking at the Smeg Portofino stove and range hood, reflecting on the quality of the kettle and the price paid, we're reluctant to commit to any other Smeg purchases.

We love our smeg kettle but have just noticed it is leaking from the window and the paint and chrome is starting to bubble.
It has us thinking twice about purchasing other smeg products considering the price.

Hi Lesley,
Four weeks ago I wrote a review regarding my kettle bubbling paint. As you have promised I got my replacement today.I really appreciate your quick response.
Thank you & to your team .
Fe

Absolutely beautiful looking kettle that stands out on my counter,but for the high price I expected it to be as functional as it is beautiful. Unfortunately that's not the case. The button to open lid has to be pressed several times, regardless of whether the kettle is hot,warm,or cold. Frustrating, and unacceptable at this price. I emailed Smeg about the issue but so far have been ignored. Update 24/02/21 Smeg contacted me through mediation when I submitted a bad review and promised a replacement due end January. Nothing yet. Kettle now shoot...

I have owned a Smeg Chrome Kettle for 2 years, it still looks immaculate but leaks from the bottom of the water filling window. I mopped up for a year or so but it has now become unsafe and trips off all my power. I love Smeg products but this experience will prevent me from trusting the integrity of the brand again

I received my Smeg White kettle for Christmas 2019. So it is just 12 months old. But about 2 months ago I noticed the enamel had a rather large bubble. It seems to go down when the kettle is cool, but then becomes quite large and very noticeable while the kettle is heating up.
I’m very disappointed as these electrical items are not a cheap option to purchase and I would have thought the quality would be better?
Apart from this the kettle itself is great, very stylish and suits my kitchen, as I have all Smeg appliances.
Jo

My wife bought this kettle mainly because it looked good, even though it’s over priced. Some clever designer decided that you can’t open the Smeg kettle if it is still hot, therefore if there’s not enough water to boil up enough for another round, you have to empty the kettle or wait until it cools down. Another example of an over zealous safety conscious society.

I purchased both kettle and 4 toaster from Peters of Kensington in 2020, absolutely love both they are a real centre piece in my kitchen but disappointed in a couple of things.
Kettle- after the water has boiled makes cracking/popping noises which is very worrying as I've never heard that come from a kettle.
Toaster- randomly one side will not stay down to cook toast, I left for a week or so and tried again then it worked. I used it popped it up to check toast and tried to put down again and didn't work and has not worked since.

I love my Smeg kettle as it looks terrific in the kitchen and is very quiet when it boils. I also like the way there is no calcium build up on around the lid and the paint is as pristine as the day we bought it. Last night it stopped working. I was really disappointed. I emailed the company to ask if there would be anyway they would honour the 2 year warranty as it had just gone past this date. My reply came through first thing this morning and they have happily replaced the item. The email was sent at 8pm, the reply came through at 8.06am. You can’t get better service than that. What a great company!

I only have myself to blame.

I read the reviews. I saw the disappointment. I brushed them aside and bet it wouldn’t affect me. I was wrong.

Purchased in December 2019, by mid 2020 I’d noticed a bubble start to appear just below the lid opening on one side of the kettle.

I read the reviews again and found multiple complaints of the same issue. And many others. I kicked myself.

For such an expensive item, I was so disappointed. It just boils water, but it looks so nice.
...

I love Smeg (have a Stove etc) however this was a disaster, it leaks, the lid broke within a couple of uses and there is a build up near the water reader. It is also very difficult to clean. Very saddened and it will definitely make me think twice about buying another Smeg appliance (like the fridge I had my eye on)

So our whole kitchen is comprised of smeg appliances; kettle, toaster, blender, microwave etc.
We are onto our second kettle after having the first kettle replaced by Smeg and are now having the exact same issue with the second kettle. The water indicators on the side of the kettle have worn off, I don't know what is causing this weather it is the heat of the boiling kettle or just poor graphic printing on SMEG's behalf.
Please fix this issue SMEG, surely I am not the first to have this happen.