Smeg SHU-X Series

Complete waste of money – Has to be operated on maximum extraction level, and is so loud (it is a fully ducted installation) it's hard to hear TV or radio in the next room. Does not extract more than around 70% even on maximum, any speed used less thanj that has very little effect. This new product was installed in brand new kitchen renovation in November 2019 and is so useless that the cupboards above the rangehood must be cleaned every day to remove grease and fumes that are not extracted. Complained to Smeg who sent a technician to inspect the installation. He advised us that the unit was not extracting correctly due to the installed flue pipe being too small in size, combined with the noise level being so high due to the flue pipe being made from soft flexible aluminium. A written report of this inspection was requested from Smeg so that it could be shown to the installer. It said 'Tested all ok'. So , we have nothing in writing from Smeg to substantiate the technician's verbal advice to us. What a complete waste of money!!!!!