Smeg SHW1270X (120 cm)

Expensive repair quote due to oil/fat getting into the boards – In 2017 we decided on paying significantly more for a SMEG 120cm wall mounted rangehood based on reviews and recommendations from a reputable Appliance retailer. 5 years later when the fan stopped working we called the local SMEG repair agent, (recommended by SMEG), to be told (after a 5 minute $154 callout) that we would be required to remove the unit and take to their service centre for evaluation. After doing this, and receiving a quote for over $2,000 to replace two boards, that had blown because cooking fumes described as oil/fat had got into the boards, has left me wondering what these SMEG rangehoods are supposed to do? Extract fumes I thought, but apparently if they are used for this, the fumes will blow the boards. Absolutely disgusted. No way will we replace this unit with another SMEG. Extremely disappointed and we will be ensuring other buyers know.

UPDATE: After publishing this review with a One Star I was contacted by SMEG and their response was prompt, and I am pleased to report very fair for us. We are looking forward to continuing with our repaired SMEG rangehood. Rating updated to VG, and no, SMEG did not ask me to do this.