Sodastream Power Questions & Answers
VerifiedMPNs: 1019811610 and 1019811611
Hello, I have a Soda Stream Power bought around 2017. It has stopped working - the lights are on but when you press the button nothing happens. Have tried power off / on, plug out etc. Can you advise what to do?
Hi PBMOK, we are so sorry to hear this! Could we please ask you to reach out to our Sparkling Support Team so we can troubleshoot with you? Just get in contact via your preferred method listed on this page: external link
Hello I've got a soda stream power/source electric 6.5 volts 2 amps. When I push the button to fizz the lights go out then start flashing quite rapidly. Can this be fixed or should it go to land fill? Thankyou
Hi Pete, it definitely should not go to landfill! Even if we can't help you fix it, we offer a free recycling program, so just reach out to our Sparkling Support Team to find out more. In terms of fixing it, our Sparkling Support Team will be happy to help you out if they can, just reach out to your preferred method on this page: external link
Your AU support website is useless. Just keeps going in circles & won't accept or understand what my fault description is ... When I push the button to fizz the 3 lights go out then start flashing quite rapidly.
A simple Q fellas. Could power be operated manually in a blackout scenario or allow mobility where at home I could plug in n use 3 buttons and taking it to a park allows me to use it manually without any power?
Hi Sreeram, thanks for reaching out! Unfortunately no, in a blackout situation or one without electronic power, this model would not work. If you need something more portable that would work without the need for electricity, we would recommend going with one of our manual models. We hope this helps!
ThnQ fellas, indeed it did. I've purchased tierra from Officeworks as it came with 6x 1L bottles n 2xCO2s better than 20% EOFYS on ur website. Perhaps quoting this in product features will provide clarity in choosing the right product rather than ransacking IoT to get simple details.
Does the SodaStream Power need to be plugged into the power all the time or does it charge a battery and you can use without power?
Hi Zoedutt, thanks for reaching out! This model would not work in a situation without power - it needs to be plugged in all the time and does not contain a battery. If you need something more portable that would work without the need for electricity, we would recommend going with one of our manual models.
Please note, even our electronically powered models still require gas in order to carbonate your water. We hope this helps!
Hi we have the soda stream power. It has started leaking from unit above bottle when under pressure. The machine is about 9 months old. Any ideas?
I've had the same issue. Sent video of the bottle leaking while pressureised to soda stream. My unit was replaced free of charge.
Thanks enzo, hoped it would be something we could fix. Never mind time to return.
Hi Clairev, we apologise you are having this experience with your Sparkling Water Maker. Can you please send a video showing you carbonating the water, once received we will be able to identify the issue and assist further. external link
We have just received our Sodastream Power and the gas cylinder won’t fit in the machine
I know of just one cylinder for this unit so either you have an obscure cylinder or it is not being installed correctly. Lay the unit on its side and slip it up through the hole in the base. Good luck.
Thanks Enzo
Hi Bronwen, On the back of the machine, you can open the cover and put the gas cylinder in. Give this us try and let us know how you go. Thanks SodaStream
Thanks for answering. We now have had help to fix the problem
I have a sodastream power that fails to hold in the vertical lock position. Is there anything I can do to fix it? Thanks
Hi Max- I had issues with water leaking from the seal when I charged the bottles and even replaced 2 Soda Streams under warranty after I had demonstrated to the staff where I bought them that the leak was happening which they definately did not believe, until I showed them. I have found the only way to have the system work without leaking becasue of the loose fitting is firstly, ensure the gas bottle is screwed in tightly. When you are ready to fit the water bottle, I fnd if I moisten the top of the bottle, just a little and then when I fit it, I make sure I push it up into throat of the unit tightly to ensure that it is sealed and no gas can escape, and this seems to hold the bottle tightly. Alos, as I have ben using mone for around 6 months, it seems to get better after some use. Hope this helps.
Hi Max, We are very sorry to hear that you are having difficulties with your SodaStream Power Snap lock mechanism. We would recommend getting in touch with our customer care team via 1300 763 278 of via our email support: external link so that they are able to troubleshoot the issue with you and hopefully get you back in bubbles as quickly as possible! :)
Hi, I purchased a SodaStream Power three weeks ago from Myer and it's been working really well until tonight when it started making a rattling noise and then wouldn't carbonate. I changed the cylinder but to no avail, it still wouldn't work.
Hi Dean, We are really sorry to hear this! Please contact our customer service team by calling 1300 763 278 or emailing us at external link so that we can troubleshoot this issue with you. Hopefully we can get you back up & fizzing in no time!
Has anyone had a machine and bottle explode in their face. This just happen to me last night. So frightening and could have been catastrophic if any of the small, sharp shattered pieces had gone into my eye or face. It was an older machine but have never had any problems until now. Obviously the machine is totally recked but I'm more concerned about the safety issues. Thanks
Hi Jennifer, My machine is a new model, electric power with 3 x settings for the amount of 'gas' you want. I had to replace my first one under warranty because whenever I tried to gas a bottle of water, it would always leak water from around the neck and despite many contacts with Sodastream, the issue remains, although not as bad as it was with first machine. I must say that Sodastream were reasonably helpful but really had no ideas and apart from offering a refund or replacement, didn't have a solution and the staff that I dealt with seemed to be convinced that their machines never have issues which may be true for them but certainly not for me. However, before I gas a bottle now, I ensure the rim is wet and I 'screw' the bottle around as I am inserting it and push it hard against the seal, the idea being to try to ensure a proper seal is achieved and it works almost all of the time now. I wonder if the bottle that exploded in your machine may have had a defect or small crack that you may not have noticed and simply couldn't take the pressure or possible it may not have been inserted far enough although the gas bottles have a pressure relief valve so the defect or crack suggestion might be correct? Something to be aware of and glad it wasn't worse for you.
Hi Jennifer, Sodastream would like to offer their sincere apologies regarding this scary incident. We would like to work with you to rectify the issue as quickly and seamlessly as possible. If you could please contact us directly via this link:https://support.sodastream.com/hc/en-au/requests/new?ticket_form_id=360004352454
Sodastream would like to arrange a pickup of your machine and carbonating bottle for further inspection and documentation for Quality Assurance reasons, and we’d like to organise a replacement machine for you.
I can't work out which soda stream model to buy. I'm not after flavouring just want a really fizzy/bubbly water. I see the range in price so really want to do my homework before buying one. I was looking at the element one but don't know if this one has an electric cord and are the corded ones better/ more powerful?? Do they all use the same bottles??
Would like to know the answer to that myself
I have a power soda stream that has worked well, recently it will release one burst of gas and then even though clearly trying, the subsequent bursts of gas are not released - it is an intermittent problem - the gas cylinder is full - there is no obvious blockage of the tip
Hi BillM, really sorry to hear this! Please contact our customer service team by calling 1300 763 278 or emailing us at external link so that we can troubleshoot this issue with you. Hopefully we can get you back up & fizzing in no time!
Hi, I've had my sodastream power for a couple of years now & have been very happy with it. But recently, after a gas bottle change I've had this problem. When I select any of the carbonation buttons, the water doesn't gas in intervals anymore, it's just one contentious gas & the water overflows everywhere. I fill the bottle to water line. I never over fill. What is the problem & how do I fix it?
I’d call customer service 1300 763 278 & ask.
Yeah i thought i might have to. Thanks
Hi Gail, really sorry to hear this! Please contact our customer service team by calling 1300 763 278 or emailing us at external link so that we can troubleshoot this issue with you. Hopefully we can get you back up & fizzing in no time!
Hi there, our sodastream power suddenly won’t go . Where can we get a replacement board please?
Hi Wigs61, please contact our customer service team by calling 1300 763 278 or emailing us at external link so that we can troubleshoot this issue with you. Hopefully we can get you back up & fizzing in no time!
What is the difference between Soda Stream Power and Soda Stream Spirit? There is up to $150 difference between the 2.
Hi Bella, thanks for reaching out. Long story short, the choice of Sparkling Water Maker essentially depends on your budget and which style Sparkling Water Maker you want sitting out on your kitchen counter!
The Spirit Sparkling Water Makers are made from plastic and use reusable PET carbonating bottles (Fuse 1 litre and Fuse 500ml) to carbonate your drinks. The Spirt machines come with one starter gas cylinder and one 1 Litre bottle. (500ml Fuse bottles are also compatible). The Spirit Sparkling Water Makers include the “Snap Lock” mechanism where bottles are easily inserted and removed from the machine. This machine works by pushing a button on the top of the model to carbonate your drinks.
Power Sparkling Water Makers are electrically powered. These machines include a simple touch-button Activation which means you can choose one of 3 carbonation levels at the push of a button - low, medium or high. They also include the Snap Lock Mechanism where bottles are easily inserted and removed from the machine. These Sparkling Water Makers use 1L PET and Fuse bottles (500ml Fuse bottles are also compatible) and come with one gas cylinder and one Fuse 1L carbonating bottle.
You can check out more info on our machines here: external link
We hope this helps! :)
I have a soda stream power I’ve had it less three weeks and already I need a new cylinder - how many litres do you get if you use the third option, I have had no where near 65 L as per the specs please advise
Hi Sharon, we've had ours about a month. The first cylinder ran out after about 20 days. We were using mostly the middle option and occasionally first or third. With probably 3 bottles produced per day that seems to be about 50 L. I think someone else here has commented that 50L is more realistic. I'm happy with that amount/cost as the Sodastream has reduced my consumption of wine and $ spent.
where is serial number located?
The serial number is located on a sticker type data plate attached to the inner side just above where the power plug is put. Just remove the rear panel to get access.
where is serial number located?
Hi Nan S, the serial number is located on the back panel of the machine. If you are unsure please contact our customer service team via our contact link: external link so they can assist you further.
Which sodastreams dont need to be plugged into a eletrical source as well????
Hi Georgie, thanks for reaching out. The only electrically powered SodaStream machines are the Power, Source Electric and the Spirit One Touch. So the Jet, Spirit, Source Element, Source Metal and the Crystal are not electric machines, they're only powered by the CO2 Cylinder. We hope this helps Georgie!
Hi, I see the comment above that the glass carafes are only compatible with the crystal model, but my question is why doesn’t Sodastream manufacture and offer glass versions of the carbonated bottles? I find this disappointing. Can I purchase the glass carafes- if I purchase the Power model- and then simply decant from the provided Plastic bottles into the glass ones for storage in the fridge? Sodastream, will you consider adding 1L glass bottles for the Power and Electric Models, as part of your premium offerings?
Hi, if I ordered one today, when would it arrive to 6210 WA?
Hi Mccdm, we deliver all over Australia. We hope this helps!
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