Hi all - we have a SodaStream Source unit - which we've loved and had no issues with over the past couple of years - until last week. When inserting the water bottles (plain tap water, not overfilled, correct angle inserted then shifted to vertical) and pressing down for gas, a large amount of water is now leaking from between the unit and top of the water bottle, and the water doesn't gas properly now either. Any help to rectify / fix would be appreciated - as we drink copious amounts of carbonated water every week. Have tried attaching a new gas bottle but same problem . Thanks.
Where can I buy replacement bottles for my source.
Hi Lou, our SOURCE Sparkling Water Maker is compatible with our 1L and 500ml Fuse Bottles which you can find these on our website here: external link If you prefer to shop in store, we have a handy function on our website that shows you your closest retailer by item, you can find this here as well: external link
We hope this helps!
Where can I buy replacement bottles or compatible bottles?
Hi Lou, our SOURCE Sparkling Water Maker is compatible with our 1L and 500ml Fuse Bottles which you can find these on our website here: external link If you prefer to shop in store, we have a handy function on our website that shows you your closest retailer by item, you can find this here as well: external link
We hope this helps!
I just got a hand me down sodastream source. I don't have an instruction manual. So I don't know what I am supposed to buy to use it. It already has a co2 tank but I don't know anything else. Any help?
Hi Tasha, welcome to the bubble club! Other than the unit and the CO2 Cylinder, you will need a carbonating bottle (or 2 if you want to have multiple drinks), then from there, any flavours that you wish to add to your water. For your carbonating bottle, and of our Fuse bottles will fit your SodaStream Source. You can find our full collection of bottles here: external link
We hope this helps and please don't hesitate to reach out should you have any more questions!
When was this model of Soda Stream discontinued and why?
Hi Naomi, the SodaStream Source was discontinued this year (although you will still find the odd Sparkling Water Maker out in the market available to purchase). We have discontinued this model as we are now offering into our new and improved generation of Sparkling Water Makers. Our newer models all feature our pink Quick Connect CO2 Cylinders, we changed the design of our CO2 cylinders due to Streamer feedback that our older twist in cylinders were difficult to install (this was our number one complaint and troubleshooting problem), the new CO2 Cylinders now snap-lock in with a handy lever. That said, the Source is still going to be supported for the foreseeable future, as we plan to continue supporting both types of CO2 Cylinders. We hope this helps!
Why was this model discontinued, and what year did this happen?
Hi Naomi, the SodaStream Source was discontinued this year (although you will still find the odd Sparkling Water Maker out in the market available to purchase). We have discontinued this model as we are now offering into our new and improved generation of Sparkling Water Makers. Our newer models all feature our pink Quick Connect CO2 Cylinders, we changed the design of our CO2 cylinders due to Streamer feedback that our older twist in cylinders were difficult to install (this was our number one complaint and troubleshooting problem), the new CO2 Cylinders now snap-lock in with a handy lever. That said, the Source is still going to be supported for the foreseeable future, as we plan to continue supporting both types of CO2 Cylinders. We hope this helps!
Where can I obtain a replacement washer in Adelaide?
My new soda stream source does not make a noise like my old one. Is this because of improvement or it was faulty on purchase, or should my new one be making a noise. The old noise was very loud.
Not sure what noise you're referring to but mine only makes a fizzing noise which is not that loud.
I have just purchased a sodastream source but it is already leaking water from the top when I carbonate the water. When I push down it's already leaking before the first light comes on. I have followed the troubleshooting suggestions but from researching on the internet have also found this may be a manufacturing issue. Any other suggestions?
Hi Lili, really sorry to hear this! Please contact our customer service team by calling 1300 763 278 or emailing sales-australia@sodastream.com so that we can troubleshoot this issue with you. Hopefully we can get you up & fizzing in no time!
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