12Sony WH-1000XM4

Sony WH-1000XM4

12Sony WH-1000XM4
2.5

37 reviews

PositivevsNegative
32%11%57%

Build Quality
3.1
Value for Money
2.5
Sound Quality
4.1
Bass
4.4
Comfort
4.2
Battery Life
3.8
Bluetooth
3.6
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Reviews

37 reviews
John L
John LGreater Melbourne (Inner), VIC
  WH-1000XM4B

Sony warranty and service are hopeless

Be warned. I bought this in Germany when on holidays and registered it on the sony site in the UK. Didn't keept the invoice after that. Within 3 weeks of coming back, the right headphone failed and just did not connect. Sony customer service won't recognise it as a warranty item in Australia because it was bought in the UK. The UK won't recognise it as a warranty claim even though I registered it because I didn't have the original invoice.

Just been quoted $300 to repair the unit in Australia, which when added to the $96 shipping cost is equal to the cost of a new unit. All to fix a manufacturing fault!!! Show details

Sarra
SarraMetropolitan Adelaide, SA16 posts
  WH-1000XM4B
Paul G.
Paul G.23 posts
  WH-1000XM4B

Wait for it

I should have looked reddit and the sony xm4_not_charging link first. Then I wouldn't be down $477. A great headphone until it no longer charges. Show details
Sound Quality
Bass
Comfort
Mike A.
Mike A.3 posts
  WH-1000XM4B
Build Quality
Value for Money
Sound Quality
Bass
Comfort
Battery Life
Bluetooth
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Ganesh
GaneshGreenway 2900, ACT7 posts
  WH-1000XM4B
Karma P.
Karma P.3 posts
  Fair Incentive WH-1000XM4B

My everyday go to product

This headphone is my second ANC headphone after beats , beats are nothing compared to this beast. Exactly the best ANC headphone i was looking for with the bass i was looking for and the sound quality is off the peak. Show details
Value for Money
Comfort
Bluetooth
Rodney A.
Rodney A.Sydney, NSW5 posts
  WH-1000XM4B

Has an annoying feature

Good points are: Comfortable, can wear all day (can't say that about my other headphones). Noise cancelling is good. Sound quality good to my ears.
Bad point and what motivated me to give this review is that it has the really annoying feature that if I laugh, cough or speak to someone while wearing the headphones while watching youtube, it pauses the youtube video. This is really, really annoying. If it weren't for that I would give it 4 stars. Also the battery doesn't last if you use it all day. I received as present not sure its worth the price I see it sell for.
Build Quality
Value for Money
Sound Quality
Bass
Comfort
Battery Life
Bluetooth
Unhappy
UnhappyWestern Australia5 posts
  Verified WH-1000XM4B

Mostly great, but

I am overall happy with the comfort and quality of the headphones, especially the noise cancelling capabilities, but when I use the headphones in a bus or car, there is an annoying level of audio "shaking" and distortion. I don't know how else to describe it. This happens on a standard road. I have raised this issue with Sony and I was instructed to change a setting, but the issue remained. As I mostly use my headphones for travelling, I am a bit dissapointed with this experience. Even my $10 earphones do not do this and is not to be expected from such an expensive and highly rated pair of headphones. Show details
Build Quality
Value for Money
Sound Quality
Bass
Comfort
Battery Life
Bluetooth
Ryan
RyanSouth East Queensland, QLD5 posts
  WH-1000XM4S
Value for Money
Sound Quality
Comfort
Battery Life
Chris B.
Chris B.South East Queensland, QLD
  WH-1000XM4
Build Quality
Value for Money
Sound Quality
Bass
Comfort
Battery Life
Bluetooth
Todd
ToddMid North Coast, NSW10 posts
  WH-1000XM4

Great sound and noise cancelling - Crap for Samsung tv

Loved the sound quality, noise cancelling was best against similar priced brands, could not keep sync with New Samsung TV so useless for my purpose. Fit was excellent, Nice soft earpads. I now have Bose headphones, I can't rate the sound quality difference, but Sony has better noise cancelling, but at least the Bose works with my TV Show details
Sound Quality
Comfort
Battery Life
Bluetooth
Pete
PetePerth, WA5 posts
  WH-1000XM4B
Aimee A.
Aimee A.Northern Territory3 posts
  WH-1000XM4B

Great

I use these for music and general noise cancelling. I think they are pretty good. The Bluetooth range is great I can walk all over the house and leave my phone in one spot and it still works.
The battery life is great-
Only issue is charging. I found the cord it came with stopped working.. so I purchased other cords and wall chargers. It can be fickle.... Sometimes will say fully charged but the light will still be red. Show details
Value for Money
Sam D.
Sam D.South East Queensland, QLD
  WH-1000XM4B

Broke after 5 months due to corrosion, Sony wont replace

These headphones were great for the 5 months they worked. They stopped charging after 5 months and I took them back to jb hifi who sent them of to be assessed. They were assessed as having corrosion on the charging port and I was told my warranty is voided. Seems like a scam, I only wear them in a vehicle or inside. I am very disappointed spent $400 on them and feel I've been ripped of by Sony and jb hifi, I suspect they are using corrosion as a way to blame the customer to hide the sub par build quality. Show details
Build Quality
Value for Money
Sound Quality
Bass
Comfort
Battery Life
Bluetooth
Sean Z.
Sean Z.Sydney, NSW
  WH-1000XM4B

Don't touch it

Like many other consumer my XM4 died within warranty period but Sony refused to repair it due to "corrosion damage". I communicated numerous times to Sony that I didn't cause the damage actually I only used it twice without liquid contact etc but Sony couldn't care less. I brought it up to Fair Trading can't get it resolved. Now I escalated to NSW tribunal. I think Australian consumers might need class action lawsuit against Sony related to this manufacturing fault and stop Sony bullying! Show details

Questions & Answers

Artyom
Artyom · WH-1000XM4

Are they really that bad as described here? I mean, many of them or just this couple of dozens exclusions?

Spigs
Spigs · WH-1000XM4S (Silver)

My silver headphones look brown to me?!

Details

Compare all Sony WH-1000XM4 listings
CategoryWireless HeadphonesWireless Headphones
Price (RRP) $549.95$549.95
TypeOver-EarOver-Ear
FeaturesMicrophone Included and Noise CancellingMicrophone Included and Noise Cancelling
Frequency Response4 Hz - 40 kHz4 Hz - 40 kHz
Battery Life30 hours30 hours
Connections3.5mm Jack and Bluetooth3.5mm Jack and Bluetooth
Charging Time3 hours3 hours
Manufacturer Warranty1 year(s)1 year(s)
Colour / FinishBlackSilver
Release date
Visit official website
  • GTIN14: 04548736112124
  • GTIN13: 4548736112179

Extra Information

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