Reviewer Photos & Videos
I purchased this tv thinking Sony would be good due to low recall rates on their products, but no i was sadly disappointed.
I feel as though I paid heavily for a 4k hdr panel that anyone can make for half the price. and that is all it is as none of the streaming features seem to work properly YouTube, Netflix, etc. constantly dropping in and out of network on WIRED connection. I am a network engineer and I'm confident there is nothing on the network causing this.
The operating system is so slow and laggy, and every day i have to switch it off...at the wall to reboot it when it freezes up. As far as hardware goes, on paper this should be a competent device. Maybe its severely under optimized? If all you want to do is plug in your hdmi or component devices, then great. Its an over priced 4k panel.
Purchased in March 2020 at Heathcote Appliances for $1,399.00.
If I could give zero stars I would
Whatever you do don’t buy Sony. Within weeks of buying this tv it had problems. Five months later and we have a tv we can’t use and Sony won’t do a thing about it. Absolutely atrocious. Have now lodged complaint with ACCC
Purchased in September 2020 for $2,500.00.
wrong choice-SONY is not the same as before
My Sony KD 85X8500G, bought from Harvey Norman castle hill (Dec-2019) started give some issues just 3-4 months after the purchase,
* few minutes to get pictures on screen after switched on
* switch on by itself
* Black areas of pictures appeared as grey.
TV completely stopped working in Dec-2020 few days prior to end of warranty.
Sony customer service (thx to their excellent service) organized to repair (mother board replaced) the TV with no cost to me.
however, if it had stopped working few days later (after the warranty) situation would have been different.
My 12 years old SAMSUNG 50" TV still works excellent....Shan Kellyville
Purchased in December 2019 at Harvey Norman.
Poor Quality TV - Reasonable Warranty Service
I bought the Sony TV in September 2019 and had almost immediate issues with sound drop outs and screen lock ups. The main board was replaced under warranty and it seemed to resolve the problems for a month or 2, but they faults were intermittent and varied and I started to doubt if it was the TV or maybe my Receiver. Anyway, had the main board replaced a second time at the end of the Sony warranty and it started doing similar things straight away, so I suspected my receiver again, so I had that checked out as it was under warranty to, but it wa...s fine, so the TV was the culprit again. I have just logged a claim through the Harvey Norman customer care warranty and hope to get a refund, so I can buy a different TV brand. Interestingly this model seems to be discontinued, whereas some older/lesser models are still available.
Purchased in September 2019 for $2,995.00.
Save your money and angst
Purchased the 75" X8500G 4K UHD SMART LED TV on 11 Nov 2019 and it stopped working altogether on 10 October 2020 - not even a year old. Purchased through Good Guys at Tuggeranong, even bought their "5 years Concierge Gold Service Extras" (waste of money there too). I keep ringing to follow up and keep getting told that someone will ring me (still waiting) and that apparently waiting 8 weeks is normal. I thought paying the best part of $3000 means you are getting a quality product but I am wrong. Save your money and angst and avoid purchasing any Sony product.
Purchased in November 2019 at The Good Guys Physical store for $2,495.00.
- KD-85X8500G (85")
Sony, not the brand I thought it was
Just after Christmas 2019 I purchased what I thought was my dream TV and brand, a Sony 85 inch. By February the television randomly started losing sound. Not being able to identify the fault a technician replaced one of two main computer boards within the unit in late March early April. All was good for several weeks until May when the television started playing up again. We completely disconnected it from the hi-fi unit thinking we had unknowingly changed a setting and reset the tv to factory settings. It was good for a while and within a few ...weeks the random loss of sound occurred. Through June to August this was intermittent, probably once a month then by September a little more frequent and then by November several times a week. Again we reset to factory settings in October as we know that is what Sony would ask, we did this three times over October. By last weekend we would randomly lose sound or picture or both and then we lost Air Play as well. As three failures across one weekend was the last straw I contacted Sony who have done nothing about this other than to ask for a factory reset. I complied and all is good for now once again. A technician was sent out who stared at the television again and could not identify a fault. Now before you think I am making this up, I have sent Sony and their 3rd party technicians video after video after video of the faults occurring. Their service is that bad that when the technician turned up he was unaware of the videos and the specific problem. I even asked them not to send someone out without reviewing the videos to understand the problem. I sent Sony an extract under Australian Consumer law that by now I am entitled to a replacement television. Several days earlier they promised customer relations would call me, I am still waiting. Until now I was a devoted Sony purchaser with two other Sony televisions across the bedrooms but they do not back up the warranty and do not seem to care about Australian consumer law and the customer. My understanding is that Panasonic has withdrawn from the Australian market so my recommendation to you is buy Samsung because Sony just do not care.
Purchased in December 2019 at Costco VIC, Moorabbin for $3,199.99.
- KD-75X8500G (75")
Keep away from all Sony TVs, known faults that Sony refuse to cover under warranty
Decided to buy a new smart 4K tv, and given Sony's reputation, thought I would go with this. I have had it for about six months and then noticed a small black spot under the screen. The TV is not effectively sealed thus allowing insects to enter the unit. Sony are well aware of this issue but don't tell you this before you purchase and then refuse to cover a clearly know issue under warranty. Misleading and deceptive conduct and other breaches of the consumer law. Sony then offer you a new TV but you have to fork out thousands. What a joke
Courts and ACCC here we come
Purchased in February 2020 at Costco for $3,399.99.
- KD-55X8500G (55")
Perfect - love it & Highly Recommend it.
I previously had the 55X8500C and my little boy threw something at the screen and broke it. I have now purchased 55X8500G and it's still the same bullet proof quality. I loved the C and couldnt look at anything else and now bought the latest generation G. I like all the controls for the Smart TV and the remote control with the Google Voice activation. It has all the features anyone can ask for! Netflix at a click of a button, voice activation at a click of a button etc. It's so easy to use, Bluetooth, wifi etc. All work very well. Edge Led is g...ives it life like image and the 200hz captures all the speed for any sport on TV required. I have now had these series of TV's for the last 5 years and can't fault them. I also recently purchased the 65X8500G and my sister purchased 85X8500G. If your looking for a new LED TV with awesome quality and won't break the bank! make sure you review the Sony series of TV's. HIGHLY RECOMMEDED..
Purchased in July 2020 at JB Hi-Fi Retail Stores for $1,499.00.
Excellent quality of screen and quick response
It has Android software and with voice very easy to command. Bluetooth connection was established by the TV itself - how easy it is! At this moment, we need only one HDMI port, so can not comment about the number of the ports. The quality of the screen is very good, even when getting online drama of 1080p level, it shows more beautiful picture of finer image than the 2k TV we had been useing.
Purchased in March 2020 at The Good Guys for $1,580.00.
Excellent value for money. The clarity in audio and video is good and its a good buy for $1300 .
Cons : mirroring your desktop or mobile doesnt work as it should
Purchased in April 2020 at The Good Guys for $1,300.00.
I wasted my money on this TV
I had a perfectly good 10 year old LCD Toshiba 49” TV and, foolishly bought this TV fit no other.
Remote control and menu is good.
Sound is not what it is touted to be.
Picture is blurry and ghosting - even on prerecorded content such as you tube videos.
Wish I could send it back.
Purchased in August 2020 at Sony.
- KD-75X8500G (75")
Not the TV for me
Upon unboxing the remote stood out looking very dated in appearance, and the only positive comment would be the Netflix dedicated button. For the price point the picture isnt bad and meets the expectations for everyday viewing with a decent quality output. For fast moving sports ive found it not capable at times. Within a month of purchasing we encountered issues with streaming apps such as Netflix and Disney. Only fix would be to hold down power button to reset tv. Sony did act on our issue relatively easily sending out a business to replace the main board. Still no success in rectifying the intermittent issue.
Purchased in April 2020 at JB Hi-Fi Retail Stores.
- KD-55X8500G (55")
Quality you expect from a Sony TV
I finally replaced our 10 year old Sony LCD TV, and choosing another brand wasn't a serious consideration. I wasn't replacing the old one because it didn't work - it still worked perfectly after all these years. This was about going a bit bigger (as my eyesight isn't what it used to be!) and upgrading to a smart TV to enjoy all the benefits of the digital era without using a chromecast or similar. The 55" X8500G hasn't really disappointed. If you are overly obsessed with aesthetics, you might prefer a TV with no bezel, but to be honest the ...very narrow frame around the screen isn't important to me. It's still a sleek and attractive television, and (if you use them instead of wall-mounting) the feet are nicely styled and are, more importantly, very stable. One of the winning features of Sony TVs is the built-in speakers which have a far better sound than other, cheaper TVs. However, I would say that as a result of the slimming down of the latest LCDs, the speaker quality has suffered a little. I never needed to use a stereo or soundbar with my old TV, as it had such stunning sound quality. But this one sounds less rich and has less bass, so I'm going to have to look at hooking it up to better speakers. I have tweaked the equaliser, but it doesn't do a lot. My only other complaint is trying to counteract Sony's excessive contrast, which was also a bit of an issue with my older TV. It's hard to get a bright, life-like picture without it becoming over-contrasted (eg. too bright whites and too dark blacks). When you reduce the contrast you lose quite a bit of the vibrance of the picture. There are multiple ways to tweak the picture (brightness, white contrast, gamma, black contrast, contrast enhancement etc) but I've been playing for 3 days now and can't find a setting that I'm entirely happy with. Despite these minor irritations, it really is a TV worth it's price. The responsiveness is extraordinary, as it starts up in a split second and responds to remote commands just as fast. The 200hz refresh means that you get smooth movement and is perfect for those who use the TV to game on via console. My kids have used the Playstation and even an old Wii and the picture is great, and the motion on first-person action games doesn't disappoint. Other advantages: user-friendly settings menus; all the apps you could wish for; dedicated Netflix button on the remote with ability to play/pause/rewind etc; voice-activated Google Assistant which integrates with your other Google devices; reputable quality that comes with a Sony.
Purchased in July 2020 at JB Hi-Fi Retail Stores for $1,395.00.
Should have bought something else
1 It won't update automatically, though it tries and fails every time you turn it on or off, and you can't do it manually due to unable to scroll through end user agreement.
2 Our 7 year old LG is more user friendly having a magic mouse than the Sony basic remote.
3 Possible due to it's inability to update but streaming is constantly buffering or just blurry to watch.
4 Google apps are 1 tenth available as compared to them on my phone, won't search for any if you try.
Purchased in June 2020 at Goodguys for $2,500.00.
Purchased this tv a few weeks ago. First tv has a crack screen and went thru hell to get it replaced. Second is that I am very disappointed with the picture especially watching sport as their is a lag in fast moving scenes. I do not recommend this TV at all.
Purchased in May 2020 at JB Hi-Fi for $2,995.00.
- KD-65X8500G (65")
Good TV but bugs caught in front of screen and poor after sales support
Bought this new TV and was impressed with the ease of set up and picture. Speakers are a bit tinny but no issue as it's connected to Sony home theatre and good speakers. Great integration with Sony AV Receiver and interfaces generally are good.
Then less than 3 months later I noticed three little black dots. Looking closer at them, it appears three little flying things made their way between the outer screen and the LCD panel. So I had an $1800+ 4K TV with three obvious spots I cannot remove!
Contatcing Sony, they are adamant this is exclu...ded from warranty and I have received a looooong run around from Harvey Norman Coburg (over a month since I wrote and complained). My next stop is ACCC and Consumer Affairs Victoria to get support after trying both manufacturer and retailer. Having bought and used Sony products for over 20 years, this is a real disappointment as when one buys a good quality product, it shouldn't be too hard to provide proper after sales service. I have never had a flat screen with this problem. As it is wall mounted I believe the holes where the stands would go is the access point, but no one really wants to inspect, just say it's not covered and offering a replacment TV with a small discount.
Purchased in January 2020 at Harvey Norman for $1,849.00.
Brought at Costco with $400 off.
The X1 processor is brilliant. Makes the colour very vivid.
The android system is much better than other OEM systems used by hisense.
However, there is one time that the youtube app wont load properly, need to hold power buttom on remote to make a reset.
The remote can control ps4 and a very old samsung bluray player to play discs.
The sound is decent, as good as some low end soundbar.
Purchased in April 2020 at Costco NSW, Marsden Park for $1,730.00.
TV is great by itself, but connecting to other devices can be problematic
Great TV, excellent picture and 4k upscaling Is reason why I gave it 5 stars. Also The Sound outputted by the TV by itself is also the best i've ever heard.
Connecting other devices to it or setting it up as part of a Home Theatre System can be a bit fiddly and problematic. No matter how much I try I cant get the Sound to automatically output from TV to the Receiver (a SONY 4k Receiver) without having to change the setting on both the TV and Receiver (ie change both to TV). Also Im having trouble getting the Colors right from other devices like my Media Computer (It isnt TV's problem but the other devices like the Receiver I think)
Purchased in April 2020 at Harvey Norman for $2,675.00.
- KD-55X8500G (55")
High quality TV that was worth every cent I paid. Very user friendly and easy to set up!
Equiped with all the Netflix, Youtube features built into the tv. I have been a Sony user for many years and always been happy with the TV's I have purchased. You get what you pay for at the end of the day!
Purchased in January 2020 at Harvey Norman.
I like the quality of this tv picture sound ok.. The only issue is sticking out from the back is not narrow like many other tv's available in the market.
Purchased in November 2019 for $1,300.00.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Update Dec 2020:
Is Sony going to reinstate the delete feature as outlined below?
Sony's recent firmware update for its Bravia X8500G Tv's have removed the erase and other features from the menus when viewing movies/music via USB or external HDD.
Consumer Law dictates that if a company removes features that were part of a product when purchased the consumer has the legal right to return said product to place of purchase for full refund irregardless of products age or condition.
Sony may also be liable to pay all transport costs of larger Tv's back to place of purchase.
Please contact the Minister for Consumer Affairs or Fair Trading Minister in your state for more!
Australian Consumer Law is National Law!
Keep an eye on media for further updates.
Question directed to Sony, also a "heads up" for people who have this model informing them of their rights as per the law.
Still ongoing, for some stupid reason the "legal process takes a while for the wheels to turn" (bla bla bla).
WILL DEFINATELY KEEP YOU UPDATED VIA THIS PLATFORM!
You have posted an ‘update?’ under the Question section. Suggest the Review section as it is more appropriately relevant.
Don’t expect Sony to see or respond here as they are obviously not registered in this site.
As I have DEFINITELY not seen any related media posts ... good luck.
I have a WD My passport 1T Hard Drive.
Will I be able to watch my downloaded movies on this Tv
Hi Norm. Yes, when you plug in a WD My Passport it recognises it as a media player, and you access it via the input button on your remote, selecting USB. It works!
Yes mate, these are supposed to handle 2Tb BUT...
X8500gs both my 75 and 85 inch accept SAMSUNG SSDs WD HDD, Seagate HDD and Toshiba HDDs.
See my reviews on here and find out why!
Let us know how you get on OK.
Can you record fta channels of this model in 85 inch ? If so with what device does it work and which device doesnt work ?
I am asking re an unanswered question earlier re this topic.
Hmm., I've never tried to record before, even with my 85"; I do however have a Synology NAS DS916+ sitting next to it and had hopes to connect it via HDMI or a different throughput and use some of the Disk Station operating system software to record stuff (e.g. Plex)
NO. Cannot do.
Buy a cheap KOGAN if you want to record and play back on Sony!
KOGAN has better media player too, and friendlier Tech support!
|Category||4K Ultra HD TVs||4K Ultra HD TVs||4K Ultra HD TVs||4K Ultra HD TVs|
|Type of TV||HDR Compatible and Smart TV||HDR Compatible and Smart TV||HDR Compatible and Smart TV||HDR Compatible and Smart TV|
|Wireless Options||Bluetooth and Wi-Fi||Bluetooth and Wi-Fi||Bluetooth and Wi-Fi||Bluetooth and Wi-Fi|
|Number of HDMI Ports||4||4||4||4|
|Number of USB Ports||3||3||3||3|
|Weight||46.5 kg||18.7 kg||25.3 kg||37.8 kg|
|Operating System||Android TV||Android TV||Android TV||Android TV|
|Dimensions (without stand)||1097 x 1909 x 80 mm||713 x 1231 x 52 mm||836 x 1450 x 52 mm||963 x 1673 x 54 mm|
|Dimensions (with stand)||1175 x 1909 x 433 mm||776 x 1231 x 316 mm||899 x 1450 x 316 mm||1031 x 1673 x 358 mm|
|Manufacturer Warranty||1 year(s)||1 year(s)||1 year(s)||1 year(s)|
|Release date||July 2019|
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