Appalling service from Sony.
I have been purchasing sony tv for many years. I recently bought this model from their online store.
Sadly the model arrived with a broken panel. I lodged a call and provided all the details which i followed to troubleshoot the tv. Sadly the support team have around 1 week turnaround time to respond. so you get an initial email, then there is a delay for a week. you respond, then another delay for a week etc etc. During this time they asked me to perform tasks i already performed which prolonged the issue even further.
This issue has been on...going for around 2 months now. Its still ongoing as i speak. I would seriously consider avoid using Sony after this. The support is inferior to other top brands. If i cant get this resolved amicably then i would rather buy from a competitor sadly. Hopefully someone from sony can reach out to me and help me out after reading this!
It's just a pity there is no P ause.
Nice picture from straight on and android is fun but in the end, without the ability to pause live TV it's not a "Smart TV". Menu and settings are well set out with a good remote, have had some annoyance at audio as isn't very friendly with Sonos. Have to reboot now and then when freezes on youtube or similar but trouble-free otherwise so far(6Months).
TV broken in three weeks go
I have bought this TV through Sony website three weeks ago. The sound stop working some time. i have torestart the TV with the remote to fix it. ok I can bear this .. however now i can't even turn on the TV after i restart the TV one day. I call their call center.. it is not that helpful, they said they will have someone contact me in 1-2 business days.. shouldn't they contact me straight away .. and it is because their useless product
Purchased Harvey Norman 20.3.2020. delivered 23.3.20. do NOT buy this tv unless you spend more money on a soundbar. Terrible sound. In use for 36 days when it would not turn on. Came on of its own accord. 43 days into ownership. No picture or sound. Harvey Norman advised to turn it off for a period of time. started working again. I don't believe this is good enough for a product that has had only 43 days of use. I want my money back. Very disappointed
Purchased in March 2020.
I’ve been a Sony supporter forever. I upgraded to this tv. It’s rubbish. Total rubbish. I’m in a major city with a normal antenna and wifi. I’m not joking but the 8 yo old tv that I replaced it with has a better picture when watching tv. Admittedly, the Netflix is way sharper. I can’t get past this. The kids said “Geez Dad, the picture looks terrible” they then asked me how much I paid. At over $2k, this tv should be in their $400-600 range. It gets worse. The TV guide doesn’t work. When I press the guide only 50% display their content. what’s ...on ABC of channel 7? I have no idea. It says “No content available”. My 8 yr old tv had no issues. Despite calling Sony for help, we haven’t been able to fix it. So now I have a ‘super premium’ TV that has a terrible free to air TV picture quality and I don’t even know what to watch! The audio is rubbish. Shame on you Sony. Shame on you for pricing this TV as one of your best and for delivering a totally rubbish product. I have to buy a newspaper now, keep the guide just to know what is on TV. It’s like stepped back to 1990. It’s also incredible to think my 8 yr old tv was better. Sony, sharpen up, pun intended. You can do way better than this. Oh... the grainy picture quality with the slow to update processor... really? For $2k+. Avoid. Just avoid.
Purchased in January 2020 for A$2,200.00.
- KD-65X9500G (65")
- Verified purchase
Not happy at all. Pixel can be seen.Blurry
Android system is good. Sound is bad. Picture quality is not sharp.Had problems with home theatre connection but fixed when called tech support. Bought 2 tvs one is Samsung Q75 series excellent tv and sharp pictures cannot believe i paid more for sony and got a dud. Sony has gone down in the picture quality and my old sony which i bought in 2014 had the same picture quality of X9500g.
Take my word and buy Samsung u will not regret ur buy. Both cost the same infact sony a bit more expensive.
Purchased in December 2019 at Jbhifi for A$1,934.00.
good with faults
I bought this TV in December 2019 for $2300 from the good guys. Be careful when researching this TV as the American version has much better features than what is available in Australia which includes one of the features I really wanted which was to be able to Pause / record live TV to a USB device. This is only available in the US version. Also, the US version has a better back-lit remote which would have been nice. I really wanted an Android TV and this TV does it really well. The OS is great and the ability to add android apps is good....Many games that I expected to work though are not compatible for some reason which makes no sense to me especially as you can easily connect a keyboard/ mouse of game pad to the TV. Also three times in the last few months it has failed to start and and is only fixed by a power off and on. Other than that the picture is great and although I have used external speakers via optical out the sound it pretty good. At the time I think this was the best Android TV available in this price range.
- KD-55X9500G (55")
- Verified purchase
Reliable, perfect size, impeccable quality
My first smart TV, I like how you can operate it through hey google voice control. It connects easily to my Apple iPhone. Works fantastically with Netflix and PlayStation. A good all rounder.
- KD-55X9500G (55")
- Verified purchase
My options was LG Samsung and Hisense in 55 inch TV range.
After one month researching, I chose Sony as this has good reviews from experts and customers.
UI is little bit difficult comparing with LG and Samsung. Magic remote is much easier. But you can use wireless PC mouth or keyboards.
Picture quality is wonderful.
I really enjoyed 4k contents.
Soundbar required for better sound.
4 HDMI but I need more.
Built in Google cast is bonus.
Google assist is capable.
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