Spacetalk Adventurer Questions & Answers

I can't make a video call from the watch to my phone, nothing happens phone end. Phone to watch direction works. Online chat is bots or morons, no way to know. I've spent 4hours plus in online glacial hell so far...

We have a new Spacetalk Adventurer and it’s working fine except the emoji keyboard with faces and smileys won’t show. I have it enabled in the app, the other emoji categories are there, but no faces. We’ve tried updating software on watch and app, tried restarting. Any suggestions?

Bought 2 spacetalk adventurer watches 2nd hand. Have tried to pair the watches to the app however error message saying watches paired to another account to pair first delete the original pairing and restart pairing process.... how do I do this if there is no way to contact or know the who the watch was paired with previously

Frustrated that the app will only allow me to add 3 contacts to her contact list and when I try to keep adding it deletes a previous one.

So frustrating please tell me it doesn’t just store 3 numbers x

My sons watch was working fine and now it says ‘sim unusable’ We haven’t done anything differently and it tops up automatically each month

I am not getting a response from support email is there another way to make contact? The app will not send a verification text message to phone so I can set up my daughters new watch

Hi there, I was wondering if there is a way to create a group chat with people who don't have a spacetalk, but are a phone contact? Thanks

How do you save photos that are on the Spacetalk Loop watch?

Watch tells me how many steps taken but will not tell me km done ?? Why is this yesterday my son did 21k steps but the km say 0 why ??

Been invited so both of us are on our daughters loop invite button doesn’t work does t even appear to be functioning. All phones and apps versions are currently with full internet access no other trouble shooting possibilities have been provided. Have sent question to support but only open again Monday.

How do you take a video for more than ten seconds

Hi, just bought a Spacetalk adventurer watch and wonder if it's possible to download the pictures from the watch to another device (computer or phone).

I am not able to switch it on even if it is fully charged . The watch is new .

Hi I'm having problems with the chat feature on the app. I'm not receiving notifications on my iPhone in the app when messages are sent from my son's watch. The messages are there in chat when I open it. I have my Spacetalk notifications enabled on my phone and I'm still not notified of chat messages.

Hi there, I am struggling to set up spacetalk. In the family app I am pending and when I try and resend it to my mobile I click the link it takes me back to the app without being able to accept or deny. There is no home button as per tutorials for me to add contact. I am the one who set up the app and paired the watch so it is doing loops. All customer service email requests have responded with links to quick guides which are of no assistance for my problems.

Hi, I was wondering why my space talk adventurer has no service at the rope left hand corner and why we can’t call the contacts on the watch? We have activated sim.. but I have not yet received a phone number for the watch??

Hi, I made mistake and insert my iPhone number while setting up adventure 2 watch sim for my son. Now my son has same phone number as mine. Can he get his own numbers please. How to fix this situation? Otherwise can you tell me how to cancel sim plan which I already paid for 365 days. So I can start again.

How do I undo a pairing for a spacetalk adventurer so I can pair to a new phone?

Can the Sim card from the spacetalk watch, work in a cat phone

I've been trying to place an order on your website but the transaction won't finalise. What's the problem?